1. Steve Long
Charlotte, NC 28278
(704) 277- 4151
Steven.Long@yahoo.com
Summary of Qualifications:
 Most recent 10 years’ experience with Novell/NetIQ’s (now Micro Focus) (IDM/NAM) Identity and
Access Management solutions and integrations.
NetIQ IAM Experience overview – 10 years experience:
Identity Management (IDM): NetIQ IDM 3.5.1 – 4.5x, SSPR, Advanced Authentication, RBAC
Single Sign-On (SSO): NetIQ NAM 3.x – 4.2 Federation, SAML, Reverse Proxy,
NetIQ Cloud Access
Virtualization: VMWare Server, ESX, vSphere, vMotion
PlateSpin Migrate & Protect – X2V migrations, DRS
Directory Technologies: eDirectory 3.2 – 8.8.8x, MS AD 2000-2008, LDAP
IDM/SSO Integration: JDBC, MySQL, MS-SQL, Oracle, Sentinel, AD, Null, DelText
eDir-eDir,
Tools: Designer, Analyzer, Apache Studio, Softerra, Wire Shark,
iManager/iMonitor, httpWatch, Fiddler, DS Trace
Operating Systems: SUSE Linux (SLES) 9.x – SLES 12 SP1, RHEL 6.x up
Microsoft: Windows Server NT 3.51, 4.0, 2000, 2003, 2008
Training & Certifications:
Advanced Troubleshooting Boot Camps (NetIQ Internal Engineers Only): NAM, IDM, eDirectory
CNE, CCNA, MCSE (2003), CompTIA Network+,
Certified PlateSpin Migration Specialist
Experience:
NetIQ/Novell – Oct 2011 – Present – Primary/Dedicated Support Engineer IV
NAM/IDM/eDirectory:
 Nationwide retailer – Provided daily operational support and development role. Participated in
design and implementation of NAM infrastructure upgrade. User base 300k+ users, including
headquarters and North American Retail locations. Environment included 60+ protected
resources and SAML integrations.
 Significantly reduced help desk calls and improved end-user experience using SSPR (Self-
Service Password Reset). Configured SSPR to recover passwords via Email, SMS text and
Security Challenge/Response Questions. Customize Web Application for Customer Specific
Branding and Themes per client specific requests.
 Major US Stock Exchange – Designed and implemented successful POC for NAM 3.2 resulting
in adoption of product/solution suite and expansion of POC to full implementation.
 Multinational Defense, Security and Aerospace Company – Provide support as directed by
customer for NetIQ NAM, IDM, eDirectory.
 Several accounts with county and state governments - Provide support as directed by customer
for NetIQ NAM, IDM, eDirectory.
Hearst Corporation – Jun 2006 – Oct 2011 – Identity and Access Management/Directory Engineer
Responsible for Identity Life Cycle Management and related development, project management, and third
level support of infrastructure and integration initiatives. Worked with various project teams to ensure the
corporate information security guidelines and standards are adhered to while meeting the requirements of
the projects, with scope including 30 remote locations throughout North America.
Responsible for automatic provisioning/de-provisioning of Active Directory and Exchange accounts, and
integrated SSO for web apps, based on JDBC feed from HRIS system running on AS/400 DB2 platform.
Examples of other work as follows:

2.  Customization of Novell Identity Manager and related technologies to fulfill requirements that cannot
be met with standard out-of-box functionality.
 Interaction with application teams that manage major user repositories and/or need to
automate/standardize user access request process, to gather requirements, design and deliver
solution to integrate with the IDM environment.
 Development of role-based access control infrastructures based upon business requirements for
employees, contractors, business partners, and third parties.
 Recommend improvements, corrections, remediation, or requirements for associated projects.
 Create and maintain documentation of IDM related activity, and security related activities and metric
reporting.
 Advocate secure computing practices and procedures, and communicate Information Security best
practices throughout the company.
 Coordinate the support and delivery of highly available enterprise I.T. infrastructure services as
related to Identity management, including, but not limited to WAN, LAN, data center operations, help
desk, desktop support, and server administration, virtualization, and outsourced vendor relationships.
 Completed upgrade from NT 4.0 to Active Directory Domain & Forest functional level 2003 mode.
Responsible for infrastructure design, support, and implementation for 250+ Windows servers, virtual
servers, SAN, and backup environment for local service center and 28 remote TV and radio stations
throughout North America.
Continental Tire North America – 11/2000 – 06/2006 - Network Engineer
Design, implement, and support LAN/WAN and Client/Server operations for the Charlotte Manufacturing
Facility. Install, upgrade, maintain, and support Novell Netware and Windows 2000/2003 server
infrastructure. Perform network infrastructure upgrade from 3COM hubs to HP 4000 series ProCurve
Switches and HP 9304 Route-switches. Install and maintain Novell 5.1 and 6.x servers, Windows 2000/2003
application and Active Directory Servers & MS SQL Servers. Migrate e-mail server and clients to Lotus
Notes/Domino. Design, implement, and maintain infrastructure for servers, switches, routers, cabling, and
desktop hardware and applications. Held lead role in AD 2003 Design & Implementation Team. Completed
migration from Novell NDS to Active Directory 2003.
RHI Consulting, Boston, MA – 8/1999 – 6/2000 Consultant to The Gillette Company
Lead migration and consolidation of Netware environment from Netware 3.x bindery to Netware NDS 5.1.
Fidelity Investments, Boston, MA- 10/1993 – 08/1999 Telecommunications Specialist
Plan and implement all aspects of technology upgrades in a team environment. Install and upgrade hardware and
software on MS and Unix/Linux servers.
Lead implementation and testing of Disaster/Recovery plan. Scope involved the details necessary to reconstruct
the Solaris/Sybase platform, Netware platform, and re-integration into the NT domain(s). Review recovery plan
created by colleagues to rebuild NT infrastructure.
Evaluate and implement NDS partitioning, replication, and time synchronization strategies, DNS/DHCP during
transition from decentralized to centralized network management.
Support installation/relocation of enterprise WAN and LAN equipment in a highly visible customer-oriented
environment for Cabletron Hubs, Cisco Routers & Catalyst 5000 Switches, Novell and NT Servers, Sun Sparc
Servers, end-user workstations and peripheral equipment. Lead team on relocation projects (MAC) for end-user
devices and supporting infrastructure, multiple subnets and protocols.
BASF Corporation – Temp to perm, Charlotte, NC -- 01/02/90 - 07/31/92 Network Administrator
Proposed, promoted, and implemented LAN (Netware 2.x) at U.S. national executive headquarters.