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  1. 1. Michael Moulder 105 East Woodburn Ave Pine Hill, NJ 08021 Phone: 856-343-5319 E-Mail: Objective To obtain a position in Information Technology that provides opportunities for professional growth, advancement and knowledge transfer. Education  Bachelors of Science Rowan University May 2003 Major: Computer Science with specializations in Artificial Intelligence & Information Technologies Skill Set  Windows Server 2003 / 2008 / R2 / 2012 operating systems as well as installing and configuring Symantec/Altiris to maintain network interoperability and Patch management.  Extensive experience creating and maintaining Vmware / VMView Horizon environment.  Installing and configuring HP and Cisco networking appliances such as firewalls, routers and switches  Worked with HP/Compaq (Windows and Unix) servers as well as Dell Poweredge Servers.  Experience with SAN technologies particularly the EMC VNX5300 series SAN.  Extensive experience in desktop imaging and deployment techniques and technologies.  Background in various programming languages such as C++ as well as scripting in PowerShell. Industry Experience Corcentric May 2016 – Current Systems Administrator  Monitor server status and stability.  Managed vendors for onsite repair of servers and networking equipment.  Proactively identify any problems with client equipment and correct remotely. .  Receive escalations from Help Desk personnel and corrected accordingly.  Scripted automated tasks for Exchange and automated updates for Office 365  Built and rolled out new Windows imaging environment LEAF Financial Corporation Infrastructure Systems Engineer - February 2011 – May 2016 Technical Support Specialist II - January 2009 – February 2011  With collaborative work from the Director of Systems Engineering design, plan the roll out of new systems at LEAF such as backup/DR, systems monitoring, and the complete virtualization of the physical server environment (production/development/QA).
  2. 2.  Manage the server environment. Including all business systems, database systems and file retention and backup systems. This includes VMware and VM View virtual machine environments.  Receive high level trouble tickets as final point of escalation for the Client Computing Help Desk Team. Advise on fix and document for future use for the Help Desk.  Participate in Technology Steering Committee meetings. Advise on the technical and some management aspects of how the new business plan will impact the business on a Systems Engineering level.  Actively monitor all networking systems as well as server systems. If problems arise with systems under warranty or under contract, manage the timely repair of such systems.  Participate in the evaluation of new software under consideration by the senior management team. Work closely with the Manger of Client Computing Services on how to roll out the software and its inherent effectiveness.  Manage all DR tests and report back to management on the status of completion of the test.  Provide continuing end user hardware and application support on continuing basis to ensure efficient operation of business functionality.  Provided technical guidance for other members on the Help Desk team in a senior role.  Researched and developed a process for companywide method of remotely installing and configuring applications with minimal user impact and maximum application transparency.  Developed, and managed a universal corporate image, and develop evolving image deployment solutions.  Continually worked with Infrastructure team to maintain and manage servers that handle client computing service functions. (i.e. Windows Imaging Services server).  Helped create AIX test environment for business critical application (Info Lease) and rolled out QA server for our line of business application.  Involved in testing, implementing, configuring and evaluating server and network monitoring solutions with Infrastructure team and IT management.  Participated in disaster recovery exercises at SunGard facility, assisted Unix team and Windows team in complete successful fail over, and fail back of business critical systems. Ancero Networks LLC April 2007 – November 2008 Systems Administrator I/II  Monitor server status and stability for over 40 clients.  Managed vendors for onsite repair of servers and networking equipment.  Proactively identify any problems with client equipment and correct remotely.  Staged and configured new server equipment and prep for deployment for the on site teams.  Received escalations from NOC personnel and corrected accordingly.  For all on site needs transferred issue to engineering team for field service issues.  Work with major vendors (Dell, HP, and Cisco) for issues requiring on site repair from vendors.  Contact ISPs for all Internet, Point to Point, or MPLS outages for clients.  Provide monthly reporting to all clients and review network and server performance.  Configure and deploy probes to new on site customers.  Created documented procedures on deployment of probes and client turn-ups. Nemtech Consulting (Consulting for Empire Casino and Racetrack) July 2006 – April 2007 Technical Support Specialist 2 / Systems Engineer  Provided level 2 and level 3 support to on site help desk, and provide final escalation to vendors as needed. Managed on site Help Desk in the absence of my manager.  Create base images on all PCs for all end user PC’s and Laptops using Norton Ghost.  Build/repair and configure any additional servers (Windows 2003) that are needed for production.  Configure any newly deployed PC’s to the network by configuring them on the correct VLAN.
  3. 3.  Assisted in wireless site surveys for all hand held units (such as beverage ordering devices).  Organize and execute any Move/Adds/Changes for all PC’s moving from temporary building to Casino building.  Responsible for tracking inventory of all desktops that need to be deployed. Notifying management when new orders are needed. Cendant Settlement Services Group May 2004 – July 2006 Senior Help Desk Analyst  Provide remote user support for all off-site businesses and their applications.  Trained and evaluated new help desk technicians as a senior level help desk technician.  Coordinate contractors for all office move/adds/or changes in PC equipment.  In event of network outage troubleshoot connectivity issues with remote offices.  Responsible for notifying all senior leadership of any remote office outages.  Coordinate contractors for all office move/adds/or changes in PC equipment.  Provide desk-side support for on-site users as well as user account and network administration.  Manage all user account administration such as new user requests, and account terminations.  Attended release meetings with development team to review major upgrades to Cendant accounting software. General Mills/Progresso Foods January 2004 - May 2004 Technical Support Specialist 1 (Contracted work)  Provided support to all business terminals as well as perform maintenance on servers utilized for plant operations.  Supported all plant PC’s concerned with the operation of Programmable Logic Controls as well as the Human Machine Interfaces controlling all cooking equipment.  Configured warehouse inventory terminals for use.  Responsible for administering user accounts such as terminations and additions.  Provided routine maintenance on all servers at the plant.  Deployed new PCs as well as printing equipment. Installed and configured on General Mills domain.  Assisted in installing and configuring additional networking equipment as needed on the plant floor as well as in the Main Distribution Frame.  Provided support for all portable devices such as Compaq Evo Laptops as well as IPAQ handheld devices. Advanced Information Systems June 2000 - May 2003 Technical Support Field Specialist 1 (paid internship/Full Time work while at Rowan University)  Perform desktop field support to various doctor’s offices and dental practices.  Performed routine maintenance on PC’s and servers.  Designed, configured and deployed networks and equipment to offices needing new LAN infrastructure.  Ran CAT 5/5e cabling to offices needing new network architecture in addition to rolling out PC equipment.  Built custom order desktops and configured according to our clients specific design requirements.  Installed and configured digital medical and dental x-ray equipment for our clients.  Ensured remote support for clients via PC Anywhere.