1. Continued…
RANDY JOHNSON
(678) 654-0411 | randall.a.johnson@gmail.com | https://www.linkedin.com/in/randy-johnson-b0302627
Results-driven IT professional combining experience in servers, system maintenance and networking to
drive efficiency, security and performance initiatives. Proven customer service and troubleshooting
skills, critical outage resolution. Effective working remotely with strong collaboration skills. Experienced
in motivating and leading teams.
 Windows & Linux
 Root-Cause Analysis
 SME Xenapp &
Xendeskop
 Building Servers
 Integration & Migration
 Managing Teams
 Process Re-Engineering
 Disaster Recovery
 Leading Development
TE CH N ICAL PRO FICIE N CY
Citrix Administration: Xendesktop 7.x, Provisioning Services, Xenapp 6.5, Netscaler 10.X, Storefront 3.5
Troubleshooting: Collecting crash dumps/network traces/MS sysinternals tools and other advance tools
Operating Systems: Windows Server 2003, 2008/R2, 2012R2. Windows XP, 7, 8,10. Linux Redhat/Suse, Solaris 9 & 10
Virtualization: VMWare, Citrix Xenserver, Hyper-V, AWS
Other Skills: MS SQL 2008/2012, Group Policy, Active Directory, Networking, Server Storage (NAS/SAN), Nutanix
PRO FE S S IO N AL EX P E RIE N CE
ST. LUKE’S HEALTH SYSTEM 2015 – Present
Senior Systems Administrator
Oversee building, support management and maintenance of Windows 2008R2/2012R2, SQL 2012, Vmware 5.5, Citrix Xenapp
6.5 & 7.6 servers Provisioning Server 7.6, Netscaler 10.5, and Storefront servers
 Serve as a point of resolution, handlingescalated calls from the helpdesk and NOC to the Citrix team.
 Follow ITIL practices for change management and building environments with process mapping for the
configuration, migrations, upgrades, reviews and testing.
 Develop documents and procedures for the helpdesk and NOC to be able to resolve emergency calls and
reduce after hours calls by 75%.
 Implemented one of the first Epic 2015 deployments for Xendesktop/Xenapp 7.6 as well as on the
VDI/Windows 7 environment in close collaboration with the team throughout the process.
 Consolidate multiple Web interface and Storefront sites into one Store to improve customer experience and
reduce helpdesk calls.
 Worked with Citrix consulting to optimize and standardize the Citrix environment to improve high
availability and stability.
 Support the Citrix infrastructure including Netscaler, Provisioning Server/PVS, Xenapp 4.5/6.5/7.6,
Windows 2008R2/2012R2 operating systems, and SQL servers
CITRIX SYSTEMS, Alpharetta, GA 2008 – 2015
Senior Technical Lead – Xendesktop (2011 – 2015)
Provided training and mentorship for the frontline teams supporting Xenapp/Xendesktop, Provisioning Services, VDI-in-a-Box
and Edgesight.
 Functioned as the only Xendesktop Senior level technical lead at Citrix, leading teams by developing and
presenting technical training while also providing mentorship for engineers and other Technical Leads.
 Acted as a resource, assistingfrontline engineers and serving as a backup for management.
 Managed the full scope of Citrix products while also resolving issues related to SQL server, MS Powershell,
Windows 2012/2008R2/2008/2003/8/7/XP, networks (latency/firewalls/connections/router and switch
configuration) and logging tools/Sysinternals, Active Directory Profiles and Permissions.
 Assist in troubleshooting and resolving critical outage/Sev-1 cases
 Manage and triage engineers backlogs to ensure cases are handed properly and solved as efficiently as
possible
Technical Support Engineer - Xenserver / Xendesktop ( 2008-2011)

2. RANDY JOHNSON Resume, Page 2
 Linux CLI support including configuration and troubleshooting of networks and storage (SAN/iSCSI/HBA
FC)
 Support Xendesktop and Xenapp including escalating software bugs to development, reporductions, setting
up labs and managing multiple high priority complex cases
 Worked on resolving critical outage/Sev-1 cases for large scaleCitrix environments
SUPPORT.COM, Remote 02/2008 – 08/2008
Solutions Engineer
Repaired computers for in home services such as virus removal, network setups, device installation and system cleanups.
 Facilitated smooth transition to new systems by successfully serving as an information resource, answering
questions and providing recommendations where needed.
 Resolved issues quickly to deliver P.C. refreshers and data migrations of files and imaged software for new
computers within client timeline expectations.
 Safeguarded clients with security systems to proactively protect data and communications.
ARCATA - NASA, Edwards AFB, CA 2007 – 2008
Computer Operator
Provided real time test data, radar and telemetry information to engineers while also installing computers, cabling, radios and
radar equipment.
 Delivered GPS, radio and radar information for the space shuttle and other NASA aircraft.
 Improved results by building a ground control station for planned Space Shuttle replacement.
 Advanced performance through administration of Windows, Unix (HPUX/Tru64), and Redhat Linux servers
and desktops.
JT3/UNISYS - USAF, Edwards AFB, CA 2002 – 2007
System Administrator
Administered Red Hat Linux systems, Windows 2003/2000 systems, Citrix Presentation/Xenapp Servers, MS SQL servers,
Lotus Domino servers and Oracle DB servers. Tasks included installing server hardware/OS software, setting up file shares and
permissions, creating AD users and groups, patches/system maintenance.
 Resolved 100+ issues weekly by leveraging an expertise in signal malfunctions and hardware failure.
 Designed a new AD domain and network of servers and workstations to support a new Video editing and
CAD design Project.
 Ensured the continuation of workflow by providing after hours support in the Network Operations Center
monitoring servers and systems during off hours.
 Acted as the Information Systems Security Officer, responsible for setting up and maintaining security
policies on all systems.
 Maintained Backups using Net Backup and Backup Exec to safeguard the organization from data loss.
EDO/Netgear 2000-2002
Technical Support
Provided technical phone support to end users of Netgear routers and switches. Assisted with setup and configuration as well as
processing RMAs
ED UCAT IO N
B.S., Computer Information Systems, Chapman University
C E RT IFICAT IO N S
_______________________________________________________________________________________
MCSE - Microsoft Certifications System Engineer
Citrix CCE-V – Citrix Certified Engineer – Virtualization
Citrix CCA Xenapp 6.5 - Citrix Certified Administrator Xenapp 6.5
Citrix CCA Xendesktop 7.6 – Citrix Certified Administrator Xendesktop 7.6
Citrix CCA Xenserver – Citrix Certified Administrator Xenserver
Citrix CCA Provisioning Server – Citrix Certified Administrator Provisioning Server
CCSP - Citrix Certified Sales Professional

3. RANDY JOHNSON Resume, Page 3
CCNA - Cisco Certified Network Associate
RHCE - Red Hat Certified Engineer
A+ - Comptia A+