1. JOHN ANTHONY WEYAND
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TECHNICAL SUMMMARY
Responsibilities: Set up and manage Veritas NetBackup 7.5 environments for five US Motorola Mobility
sites plus overseas assistance. Develop experience with large scale deployments of
desktop/servers and programming.
Duties: Server and LAN hardware configuration; Application installation and configuration;
Creating detailed reports. Maintaining asset inventory of data centers. Multi-tier
customer and technical support. Managed outsourcing vendors and developers
Networking: Tape Backup, Switches, Routers, DHCP,TCP/IP,Ethernet CAT5, Firewall, Anti-Virus,
TCP/IP and various other protocols
Certifications: HP Laptops and Desktops, Dell Precision and Latitude Laptops and Desktops; A+
Certified Computer Technician.
Individual Courses: Symantec Veritas NetBackup. EMC NAS/SAN Management,Solaris
Hardware: Sun, IBM, Dell, HP,EMC Symmetrix, NetApp SAN and NAS
Operating Systems: MS Windows 10, 7, 2008, 2003, XP Pro, Solaris 8, 9, and 10, Linux Red Hat
Software: Veritas Enterprise NetBackup 7.5x, 6.5x, Office 365, 2016, 2012, 2010, 2007, Lotus
Notes, Symantec Anti-Virus
WORK EXPERIENCE
October 2016: IMS Health Inc. Northbrook, IL
Client Support and Installation / Contract
 Ensure all new laptops were imaged and updated to current BIOS level
 Transfer of user’s data to new laptop and adding any additional licensed software the user had installed
 Log in under user’s id and password, configured Outlook email, and tested VPN and wireless connections
 Close 10-15 tickets daily using Remedy ticketing system
 Testing returned equipment to meet factory specification for items to be returned to inventory for re-use
 Provide Help Desk support for Windows 10 and 7 issues
March 2016 – September 2016: Zurich Insurance Company Ltd. Schaumburg, IL
Client Support and Installation / Contract
 Responsible for new PC builds and data migrations utilizing Connected Backup PC Agent
 Technical support for new users migrating to MS Outlook from Lotus Notes and Sametime
 Close 10-20 tickets daily utilizing ServiceNow ticketing system
 Assist mobile users via remote access software and Avaya
 Provide deskside support for onsite clients
 Refresh and support Windows 10, 7 and MS Office 2013 and MS Office 365 clients
 Update training documents for pc rebuild install technicians
May 2015 – September 2015: HP International
Field Technician / Contract
 Image/Re-image and deploy new laptop and desktop workstations and performed data migration from old
systems to new
 Assist in identifying and resolving connection, laptop and network related problems
 Exclusive support for six local MetLife facilities
 Provide L2 Help Desk and Break/Fix support for MetLife HP users
 Travel to, and provided Break/Fix support for, unlimited companies who use HP laptops and desktops

2. JOHN ANTHONY WEYAND
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May 2006 – June 2014: Motorola Mobility, Libertyville,IL
NetBackup System Administration / Client Support
EC Certification TestLab Manager
 Manage the installation, administration and data migration of Master,Media, client servers and remote global
site backups for Unix, Linux, Microsoft, and EMC storage systems Motorola Mobility and Solutions
 Identify and resolve laptop wireless and wired network connections
 Provide L2 Help Desk and Break/Fix support for onsite and remote users
 Add new users and workstations to network domain utilizing Active Directory. Reset user’s passwords
 Responsible for storage and backup of engineering servers for six US Motorola sites
 Meet with vendors. On-site contact for service techs and hand on touch labor for hardware equipment
 Prepare and post 9 monthly billing reports; maintain asset inventory spreadsheets of data centers
 Install and maintain Intel, SUN and Dell servers with Windows Server 2003 and Linux RHEL 5
 Responsible for comparative analysis between test and control machines in lab environment, as well as
publication of findings to Motorola’s QC team
 Create and maintain test procedure documents posted on Motorola’s website
April 2003 – May 2006: Motorola Mobility, Libertyville, IL
Help Desk/Break Fix / Contract
 Provide level 2 solo support for 2 Motorola buildings with 500+ end users, as well as 5000+ remote users
 Provide Help Desk and Break/Fix support for Dell, HP,Compaq, and IBM users
 Image and deploy new laptop and desktop workstations and perform data migrations from old systems to new
 Support email including Lotus Notes,Outlook and Google mail
 Manage and create login scripts utilizing Enterprise Administrator
 Provide support for switches, routers and circuits at local and remote offices
 Conduct benchmark testing on new beta software,documenting results and creating subsequent training
manuals
August 2002 – February 2003: Hutter Trankina Engineering, Wayne, IL
IT/Designer/Help Desk
 Establish guidelines for determining software/hardware compatibility and documented for organization wide
distribution
 Create and track bills of material using various spreadsheet and database programs
 Coordinate and update user requirements in accordance with existing and projected computer capacity and
capabilities. Rebuild and distribute PCs in a multiple-OS environment; implemented XP Professional rollout
 Perform scheduled disk maintenance on servers and ran NT 4.0 Server backups, recovering data as necessary
EDUCATION
College of DuPage,Glen Ellyn, IL
Computer Sciences, CAD Design, HTML Coding, Visual Basic, and dBase
Elgin Community College, Elgin, IL
Time Management