1. Mohammad M. Bukhari
Cell: 703-945-8298
Mohsin.bukhari@yahoo.com
PROFESSIONAL SUMMRY:
Experienced and knowledgeable Information Technology Professional seeking to
contribute training and acquired skills as IT Specialist. Works well independently,or in a
group setting providing all facets of computer help desk support such as troubleshooting,
installations, and maintenance. In-depth knowledge and understanding ofnumerous
software packages and operating systems.Skilled in providing Customer and End-User
Help Desk Support. Strong background in software/hardware computer repair (field and
lab) and IT network systemadministration. Easily identify and resolve technical issues and
concerns.Excellent communication and presentation capabilities.
RELEVANT SKILLS:
Database Management, SQL and otherrelational DB system, Operating System (DOS),
Internetworking w/ Routers/Switches, Operating Systems, Computer Architecture, System Design,
Automated Test System, HTML, CSS, Active Directory, Citrix products.
EDUCATION ANDTRAINING:
Bachelor of Fine Arts, May 1998
University of Punjab, Lahore, PK
Certification:
2016 CompTIA Security+
2013 CCNA
2013 CompTIA A+
Clearance Type:
Public Trust
SKILLS:
IT Skills
 Troubleshooting,analyzing and repairing problems of computer elements such as
desktopcomputers,laptops and various components/peripherals of an IT network.
 Performing computer installation and operating systemconfiguration in designated
networks.
 Administering and monitoring performance of LAN/WAN network using remote
connection tools (WireShark, Fiddler) .
 Expertise in troubleshooting Hardware and Operating systemrelated issue.
 Experience in Anti-Virus Management - MacAfee Enterprise Ed, Remote Console
Management tools.
 Excellent knowledge of Client/Server architecture, OSI layers, TCP/IP networks.
 Operating Systems – Win XP, 7, 8, NT, 2013, OS X and Linux-based OS
 Microsoft Office suites – 2003/2007/2010
 MS Exchange
 Various types of PC hardware such as, Apple/Mac,Dell, HP and Toshiba
 Citrix SaaS, DaaS, Goto Products, Desktop Virtualization for troubleshooting
 Good understanding ofNetwork Topology (LAN/WAN/Subnets/VPN/Firewalls).
 Installed Security patches to servers & performing password reset for service accounts.
 System and network performance and monitoring
 Remedy Ticketing systemand Sales Force Ticketing system.
 Hardware: IBM Compatible PCs, Workstations,Ethernet & Token ring protocols


2. NCC, LLC
Springfield, VA SEPTEMBER 2014-CURRENT
Field Engineer
 Build and maintain a computer network with capabilities of sharing
information or keeping it confidential for all employees throughout the
building
 Attend to all employee needs and concerns regarding the network
 Troubleshoot issues with the network in order to make it run more
efficiently and to avoid future problems
 Perform beneficial network updates whenever available Problemsolvingskills
neededtotroubleshootandrepairnetworkissues. Assisted in creating upgrade
protocols for all users and network hardware.
 Assisted in creating troubleshooting logs for operating system and
application software users.
 Helped to develop several network administration policies that made
support more efficient for users.
Manage and maintain a client/server environment, consisting of Windows Base
Servers, over 150 clients.
 Provide day-to-day technical support for over 150 users.
 Manage the migration from windows XP to windows 2007 and 2008 about 150
users, and perform other related software upgrades and needed reconfigurations.
 Interacted with hardware manufacturers and software vendors to reconcile
windows servers 2000 and 2003 technical problems.
 Provide service and support for all in-house computer systems and related
hardware. Install, configure, and support all software operating systems and
applications such as MS Windows XP,2007 and 2008, MS Windows office
2003,2007, 2010 and 2012, MS Project.
EXPERIENCE:
Department ofJustice,BAE Systems, August 2013 – September 2014
Helpdesk Analyst Washington, DC
Provide on-site support as a Helpdesk Level 2 to 1000 plus users, 1000-plus desktop computers,
and over 300 laptops.
Assist user with network, modems, printers, hard drives, memory cards, USB products, FireWire,
and wireless issues.
Installing operating systems/reimaging desktop using Symantec Ghost
Received and recorded technical issues for both phone and email support using Remedy ticketing
system.
Responds to client inquiries concerning systems operation and diagnoses system hardware,
software, and operator problems.
Installs or assists in installation of hardware and peripheral components such as monitors,
keyboards, printers, and disk drives on user's premises.
Daily preparation and maintenance of conferencing facilities including dedicated rooms and mobile
AV equipment.
Assists with setting up the maintaining the inventory for all computer equipment.

3. US Senate, Advantage Technical Resources January 2012 – August 2013
Network Installation Engineer Washington, DC
Utilize "HP Service Manager" ticketing systemto complete tasks for U.S. Senators offices
Perform installation, configuration and troubleshooting of hardware for Senators, Senate Office
Staff and Senate Committees: laptops, desktops, and accessories (mice, keyboards, monitors,
speakers, scanners, HP printers, and HP Multifunction devices (print, copy, fax & email).
Perform installation and configuration of software for Senators, Senate Office Staff and Senate
Committees i.e. Microsoft Office 2007, Microsoft Office 2010, Internet Explorer/ Firefox / Chrome
Windows XP/Vista/7.
Documentation of information concerning all installations, migrations, move, returns to stock and
other customer requests into HP Service Manger.
Professionally develop/update documentation on various office practices.
Network boot HP computers for re-imaging with Windows PE and Ghost Imaging software to
increase productivity.
IBM April 2010-January 2012
SSR(System Service Representative) Herndon, VA
Troubleshoot Server and PC Issues and Resolve them by remote access or being onsite.
Repairing, Upgrading, Loading and Reloading Software and Configuring Hardware.
Resolve all Software Problems.
Handled all types of testing of new Upgrades.
Troubleshoot and Repair Cisco Switches, ISS400, IBM SCO PC's and ISP, and X-Series and
System X Servers.
Monitored and be assigned issue on a regular basis and resolving themon time.
Digital Realty Trust, November 2006-February 2009
System Support Tech Mclean, VA
 Used systematic approaches to solve various IT related problems In a Data Center Environment.
 Responsible for troubleshooting various hardware/networking issues by using different network
 hardware devices such as: routers, switches, wireless access point
 Working with minimal supervision to ensure quality results and client satisfaction.
 Providing Tier 1 and Tier 2 support and providing tech support as required.