Jamal Matthews has over 10 years of experience in IT support including desktop support, network administration, security, and systems management. He has managed backups and performed Windows deployments from Windows XP to Windows 10. Matthews provides remote technical support and troubleshooting for end users. He has experience with technologies such as Active Directory, Exchange, Office 365, Cisco networking equipment, and virtualization.

1. JAMAL W MATTHEWS
Phone: (214)878 – 6476 Email: matthej31@gmail.com
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Summary
Mr. Matthews has over 10+ years of ever-growing knowledge and evolving experiences in leadership,
management, Desktop, VIP and End user support. Jamal has experience in Information Assurance,system
auditing, hardening, and vulnerability. As well as,installation and implementation of windows XP – windows
10; Exchange 2016/O365, Office 365, Microsoft server 2012 SCCM, Managed Cisco switches/routers. His many
job responsibilities consisted of technical support, security, optimization of networks and computers. Jamal has
managed backups (tape backups) using EMC, Backup Exec. I have been HIPAA trained.
PROFESSIONAL EXPERIENCE:
Peritis Inc
Conifer Health & HCL America, Frisco, Texas 10/2018-8/2019
Desktop & Production Support
 Preform system inventory
 Windows 10system imaging
 System deployment for remote & internal users
 Hardware installs and system troubleshooting
 Preform remote system backup
● Provide technical support for remote users
● Establish remote connection with users using Bomgar
● Preform password reset
● Submitted & receive self-service tickets
● Give admin rights to verified corporate users.
Tek-Systems
NTT Data,Remington Hotel & Reachlocal 6/2016-3/2018
Desktop Support & Tier II Support Engineer
● Provide technical support for remote users
● Establish remote connection with users using Bomgar
● Preform Bitlocker encryption & decryption
● Use Defender Soft Token to reset user token for AT&T vpn access.
● Use remedy to send & receive tickets
● Perform Windows 7 Professional system imaging and migration for Lenovo systems
● Configured requested network printers
● Assist with additional application installs and network trouble shooting.
● Enter commands and verify proper system operation through observation to detect errors.
● Monitor the day to day performance of computers and computer systems
● Meet assigned deadlines for project assignments
● Run SCCM image on new laptops and upgrade current company equipment to win10
● Mapped network printers
● Use active directory to reset user passwords and add users to the correct workgroup with active
Modis 5/2014–
6/2016
FedEx & City of Fort worth Police Dept.
Desktop Support
● Preform system imaging and backups

2. JAMAL W MATTHEWS
Phone: (214)878 – 6476 Email: matthej31@gmail.com
P a g e 2 | 2
● Executed weekly and monthly server tape backup
● Telnet server to change and verify on proper vlan
● Setup network printers
● Proficient in Microsoft office tools, TCP/IP protocols, Outlook
● Establish new wireless network connections
● Troubleshoot and resolved customer problems regarding mainframe, vpn and other software applications.
● Carried out active directory administration, Lotus notes support
● Mapped network drives for new workstations
● Reset user passwords and add them to the correct work group with active directory.
● Use DHCP to reserve IP address for users and network devices.
● Add windows 7 image & driver to WDS server
● Use active directory to reset user passwords and add users to the correct work group with active.
● SCCM Windows 7 imaging
● Executed Hardware installs
● Scheduled System backups
● Responsible for windows 7 Migrations
● Performed System inventory
● Installed printers & drivers
● Troubleshoot user errors
Apex 6/2013 –
5/2014
Fujitsu
Desktop support Richardson, TX
● Accepts and prioritizes computer help requests and assigns the tasks to the Onsite-Tech.
● System configuration and upgrades
● Performed SCCM Deployment
● Monitors installation or reintegration process until completed and might have to assign ·
● primary responsibility is the diagnosis and resolution of Help Desk inquiries
● Provide telephone support and one-on-one consultation for the purpose of operational support
● Responsible for entering, triaging, tracking and solving computer hardware and software problems
● Troubleshoot diagnosis and repairs of all manner of PC and peripheral problems.
● Maintenance and upkeep of all necessary utilities, software and hardware required for service
Operations
EDUCATION / CERTIFICATIONS:
Security+ Certificate – 6/2018 =Richland College
NETWORK ADMINISTRATORCERTIFICATE - 1/2011 - CCI Training Center
Major: Network Administration
Minor: Desktop Support
Related coursework: Performing system troubleshooting
MICROCOMPUTER & NETWORKCERTIFICATE - 3/2006 - RICHLAND COMMUNITYCOLLEGE
Major: Microcomputer & Networking
Minor: Desktop Support
Related coursework: Performing system trouble shooting and upgrades