LPL Local South West Customer Speaker - Gemma Rowland, Hall and Woodhouse
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Gemma Rowland from Hall and Woodhouse shares their elearning journey so far
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LPL Local South West Customer Speaker - Gemma Rowland, Hall and Woodhouse
- 2. Intro to Hall & Woodhouse • Brewing beer since 1777 • An independent family company • Company split: • Managed Houses (Pubs) • Business Partnerships • The Brewery
- 3. Intro to Hall & Woodhouse
- 4. The Challenge – Part 1 Why? • Recruitment costs • Team engagement & retention • Benefits of knowing the Business Failed Solution • Cohort based approach We required a pipeline of leadership talent from within our Managed Houses
- 5. The Challenge – Part 2 • No definitive list of roles & responsibilities • No clarity on what good looks like for each area of responsibility • Lack of tangible measures for how managers were performing in their roles Nobody really knew what good looks like
- 6. The Solution The 4 Pillars • Operational Excellence • Building Great Teams • Inspirational Leadership • Growing the Business SMEs • Knowledge, Skills and Behaviours • Collating existing resources & identifying gaps
- 7. The Solution The 4 Pillars • Operational Excellence • Building Great Teams • Inspirational Leadership • Growing the Business SMEs • Knowledge, Skills and Behaviours • Collating existing resources & identifying gaps
- 8. The Results • 60 Learning Plans in place • Resources accessed a total of 1,171 times across 137 different managers • Linked to our Partnering 4 Performance approach • Linked to Workforce Planning