The document discusses effective listening skills, including barriers to listening, reasons people do not listen well, and techniques for active listening. It describes four types of listeners and techniques for listening such as restating, paraphrasing, and summarizing. It emphasizes the importance of focusing on the speaker, maintaining eye contact, avoiding distractions, and responding appropriately in order to be a good listener.
I’m sure we have all been frustrated by a problem you have been working on and for whatever reason you just cannot work out a solution. Sound familiar?
How many times have you then gone on to describe the problem to someone else and in doing so suddenly realise that you have had the solution all along? You go away with your solution and the other party is left wondering what that was all about and what they contributed.
In reality the third party provided an invaluable service just by being there and listening, giving you the space to think by expressing the problem in hand.
Listening is such a powerful tool that everyone should learn to use it more effectively both in the workplace and within our personal relationships too. Here are five tips for becoming a better listener.
Improve your listening skills for enhanced performance, reputationTom Fuszard
Listening skills are so important today. Daily pressures—brought upon by technology, ever-increasing demand on our time, and our own desire to exceed expectations—make it increasingly more difficult to deliver the high quality of service everyone deserves.
Yet deliver we must. In this presentation, we explain the importance of listening well, review many of the obstacles to this process, and cover several tactics that ensure you always offer your undivided attention, regardless of the circumstances.
I’m sure we have all been frustrated by a problem you have been working on and for whatever reason you just cannot work out a solution. Sound familiar?
How many times have you then gone on to describe the problem to someone else and in doing so suddenly realise that you have had the solution all along? You go away with your solution and the other party is left wondering what that was all about and what they contributed.
In reality the third party provided an invaluable service just by being there and listening, giving you the space to think by expressing the problem in hand.
Listening is such a powerful tool that everyone should learn to use it more effectively both in the workplace and within our personal relationships too. Here are five tips for becoming a better listener.
Improve your listening skills for enhanced performance, reputationTom Fuszard
Listening skills are so important today. Daily pressures—brought upon by technology, ever-increasing demand on our time, and our own desire to exceed expectations—make it increasingly more difficult to deliver the high quality of service everyone deserves.
Yet deliver we must. In this presentation, we explain the importance of listening well, review many of the obstacles to this process, and cover several tactics that ensure you always offer your undivided attention, regardless of the circumstances.
A Helpful Presentation in Improving your Listening Skills.. Start from Intro, Definition, explanation, factors, advantages, process etc .. All things are covered in this Presentation.
if u have any Question regarding this feel free to ask in comment..
thank u.
This document summarizes the tips to help you become a better listener from the book "Listen Up" by Baker and Watson. I hope you will find this summary helpful. And always remember: when everything else fails, listen!
Active listening, Why and How to improve your listening skillsBabu Appat
Listening is too important to build and keep relations, work effectiveness, and success in life. Listening skill can be built up. You have to take some conscientious steps to achieve this end. It's worth taking some real efforts. Please go through these slides and develop active listening skills.
The International Coaching Federation selected 11 coaching competencies to support the professional development of coaches around the world. I was invited to do do a WEBINAR on the 5th competency, Active Listening. It's great to see how deep and rich a competency can be developed over the years ...
Listening is among the most ignored skills by new graduates. However, it is among the most essential skill when it comes your career survival.
Spend 5 minutes to get started on the art of listening.
A Helpful Presentation in Improving your Listening Skills.. Start from Intro, Definition, explanation, factors, advantages, process etc .. All things are covered in this Presentation.
if u have any Question regarding this feel free to ask in comment..
thank u.
This document summarizes the tips to help you become a better listener from the book "Listen Up" by Baker and Watson. I hope you will find this summary helpful. And always remember: when everything else fails, listen!
Active listening, Why and How to improve your listening skillsBabu Appat
Listening is too important to build and keep relations, work effectiveness, and success in life. Listening skill can be built up. You have to take some conscientious steps to achieve this end. It's worth taking some real efforts. Please go through these slides and develop active listening skills.
The International Coaching Federation selected 11 coaching competencies to support the professional development of coaches around the world. I was invited to do do a WEBINAR on the 5th competency, Active Listening. It's great to see how deep and rich a competency can be developed over the years ...
Listening is among the most ignored skills by new graduates. However, it is among the most essential skill when it comes your career survival.
Spend 5 minutes to get started on the art of listening.
PCV2013 The Leadership Role for Product ManagersDerek Pettingale
This session will review leadership dynamics and the cross-functional leadership required to propel your product to a greater level of success. Includes Additional Slides on: Leadership Qualities, Organizational Culture Grid, Matrix of Requirements for Effective Change, Team Work Values and Manifesto.
Making The Business Case For Online Employee TrainingBizLibrary
Whether you’re doing traditional employee training or have yet to jump into the world of employee training, the fact remains… something is holding you back from investing in online training in the first place.
Maybe you see online training as too expensive, too difficult to implement, too complicated, too difficult to measure… we get it, it looks like a big mountain to climb. But with the pace of change in the modern workplace accelerating faster than ever and the need to maintain a competitive advantage becoming a major factor in whether or not a business fails or succeeds, online employee training has never been more important.
Join us as CEO of BizLibrary, Dean Pichee, outlines why you should invest money in training in the first place and discusses how much to invest, how to determine ROI on what you invest, tips and tricks for getting the most out of your online training program and techniques for getting budget approval from leadership.
In this webinar, you'll learn:
Why you should invest money into an online training program and what the expected ROI should be
Find out how much you should be investing in training
How to get the max ROI out of your training investment
How to present training to your C-Level and get budget approval
PMG Oct 2011 Patents and intellectual property 101 for product managers finalDerek Pettingale
Recent sales of patent portfolios for billions of dollars are leading executives to revisit potential dormant value. With visible portfolio valuations such as Nortel and Motorola IP making headline news, the value of Intellectual Property has never been higher than in today's economy. As a result, Product Managers are now being challenged with understanding basic patent protection, strategy and valuation.
Is Agile getting in your way, got you confused? Requirements vs. User Stories, Product Managers vs. Product Owners, MRDs vs Backlogs, Epics, Goals, Themes, all a mystery to you? How does Product Management's role change and how do we continue to be the "President of the product" as development moves to Agile or Scrum? Why are Product Managers so confused?
Listening is the ability to accurately receive and interpret messages in the communication process.
Listening is key to all effective communication. Without the ability to listen effectively, messages are easily misunderstood.
There are five key active listening techniques you can use to help you become a more effective listener:
Pay Attention. Give the speaker your undivided attention, and acknowledge the message.
Show That You're Listening.
Provide Feedback.
Defer Judgment.
Respond Appropriately.
The confident speaker, despite title or position, will have a competitive edge over just about everyone. Cultivating the ability to communicate, choose your words carefully, and engage people is the best investment you could ever make. This seminar will help attendees to understand the principles of active listening and how to apply them to ensure that we collect necessary information needed in order to attain success. Learn how to take the lead and motivate the masses by expressing your message with passion and inspiration.
At the end of this course, participants will be able to:
a. Examine the principles of active listening.
b. Explore active listening skills for better communication.
c. Learn techniques to convey your message accurately and directly.
d. Explore mental coaching techniques to address fear.
Empathic listening is a disciplined approach that improves trust and relationships in the workplace by comprehending the emotional and intellectual content of the speaker. It entails paying attention to the speaker's emotions, accepting them, and listening carefully. In order to engage in empathetic listening, one should refrain from asking direct questions, echo the speaker's ideas and feelings, listen calmly, and pay attention to their body language. Be sincere in your request for feedback, but refrain from changing the speaker's mind. Control your emotions and put comprehension first. Gaining the speaker's trust enables more open communication of information, which improves results. Ignoring, pretending to listen, selective listening, attentive listening, and active or empathic listening are examples of effective listening levels. The intention is to include every listener in the discussion.
Empathic listening is a structured listening and questioning technique that allows individuals to develop and enhance relationships with a stronger understanding of what is being conveyed, both intellectually and emotionally. It helps to win the trust of team members and addresses the root cause of workplace problems. To use empathic listening skills:
1. Listen patiently to what the other person has to say, even if you do not agree with it.
2. Show acceptance, though not necessarily agreement, by simply nodding or injecting phrases such as "I understand" or "I see."
3. Try to get a sense of the feelings that the speaker is expressing and stay mindful of the emotional content being delivered as well as the literal meaning of the words.
4. Think of yourself as a mirror and repeat the speaker's thoughts and feelings back to them.
5. Encourage the speaker to continue with their message by
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
Ssw training proposal on business communication and effective presentation sk...Soft Skills World
Course Objectives
To enable you develop Professional Business Communication and Effective Presentation skills
Through:
Designing the Presentation to deliver the Key Objective/s of the effective Presentation
Understanding the need for Preparation and Planning prior to effective Presenting
The ability to provide structure and flexibility to the design to suit situational dynamics
Understanding and leveraging Non Verbal ( Body Language ) communication
The use of Language and Voice Skills to deliver powerful and effective presentations
The appropriate use of technology and tools while presenting
The ability to Analyze and Manage the Audience with Confidence
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
4. Barriers to Listening
Hearing emotional noise
Experiencing information overload
Hearing external noise
Experiencing physical difficulty
Jumping to conclusion
5. 5 basic reasons we do not listen
• Listening is hard work
• Competition
• The rush for action
• Speed differences in
the rate of speaking
and understanding.
• Lack of training
7. Active Listening
Pay attention.
Give the speaker your undivided attention and acknowledge the
message. Recognize that what is not said also speaks loudly.
• Look at the speaker directly.
• Put aside distracting thoughts. Don’t mentally prepare a rebuttal!
• Avoid being distracted by environmental factors.
• “Listen” to the speaker’s body language.
Show that you are listening.
Use your own body language and gestures to convey your attention.
• Nod occasionally.
• Smile and use other facial expressions.
• Note your posture and make sure it is open and inviting.
• Encourage the speaker to continue with small verbal comments like yes,
and uh huh.
8. Active Listening
Provide feedback.
Reflect what has been said by paraphrasing. “What I’m hearing is…”
and “Sounds like you are saying…” are great ways to reflect back.
– Ask questions to clarify certain points. “What do you mean when
you say…” “Is this what you mean?”
– Summarize the speaker’s comments periodically.
Defer judgment.
Interrupting is a waste of time. It frustrates the speaker and limits full
understanding of the message.
• Allow the speaker to finish.
• Don’t interrupt with counter-arguments
Respond Appropriately.
Active listening is a model for respect and understanding.
You are gaining information and perspective. You add nothing by attacking
the speaker or otherwise putting him or her down.
• Be candid, open, and honest in your response.
• Assert your opinions respectfully.
• Treat the other person as he or she
• would want to be treated.
9. “First understand
&
then be understood”
Stephen
Covey
Listen not only to words
but
to the meanings behind the words
10. If I listen first to understand
Then
I will be better understood
11. Paul Rankin's research: 70% of our
waking time is spent in communicating
50%
40%
45%
30%
30%
20% 16%
9%
10%
0%
LISTENING
READING
WRITING
SPEAKING
12.
13. 4 Types of listeners
• The Non-Listener HEARING
• The Marginal Listener
V/s
• The Evaluative Listener
• The Active Listener LISTENING
15. Restating
• Restating involves repeating back either words or short
phrases which the other person has used
• It is an efficient way of confirming what you have
understood.
• Sometimes, it can be verbatim
17. Paraphrasing
• Paraphrasing is the skill of rephrasing what you
understand to be the core message of the sender’s
communication including the feelings
• It is an effective way of letting the person know that you
understand his/her concerns from his/her point of view
18. How to improve your listening skills?
• Maintain eye contact with the instructor
• Focus on content than on the way that it is being said.
• Avoid selective listening
• Avoid distractions
• Ask questions to stay active and interested.
• Face the speaker
• Maintain eye contact
• Respond appropriately – say yes, nod, etc.
• Do not be preoccupied with your own thoughts.
19. To Be A Good Listener
Rule 1: Stop talking
Rule 2: ---------
Rule 3: ---------
Rule 4: ---------
Rule 5: ---------
Rule 6: ---------
Rule 7: ---------
Rule 8: ---------
Rule 9: ---------
Rule 10: Stop talking
20. Summarizing
• Summaries are essentially longer paraphrases. Using
them enables you to bring together salient aspects of the
session in an organized way.
• The main aims for using this skill are:
To clarify contents & feelings
To review the meeting
To end a session
To begin a further session.
To prioritize & focus
Editor's Notes
• Hearing emotional noise. We react emotionally to certain words, concepts and ideas, and to a myriad of other cues from speakers (appearance, non-verbal cues). Make a conscious effort to control your own emotional reactions so that you can listen properly.• Experiencing information overload. Too much stimulation or information can make it very difficult to listen with full attention. Try to focus on the relevant information, and the central points that are being conveyed.• Hearing external “noise”. Audible noise may be extremely distracting. Some things can be minimized — e.g., turn down the ringer on your phone, and the email beep on the computer while meeting with someone. Other noises may be unavoidable — e.g., construction, other people. Also, there may be figurative “noise” from the external environment, such as distracting or inappropriate decor in a room, or environmental conditions (i.e., room is too hot or cold)•Experiencing physical difficulty. Feeling physically unwell, or experiencing pain can make it very difficult to listen effectively. You may wish to communicate that this is not a good time, and reschedule the discussion. Otherwise, you may just need to concentrate even more on the task of listening.• Jumping to conclusion: Without letting the speaker finish his/her talks the listener jumps to a conclusion of what he/she is going to speak further.For Trainer’s reference - some other barriers could be:• Focusing on a personal agenda. When we spend our listening time formulating our next response, we cannot be fully attentive to what the speaker is saying. ‘Criticizing the speaker. Do not be distracted by critical evaluations of the speaker. Focus on what they are saying - the message - rather than the messenger. ‘Understanding speech rate vs thought rate. Speech rate (125 words per minute) is usually much slower than the rate at which we think (600-800 words per minute). You may need to focus on using that extra mental time to clarify and organize, in your mind, what the speaker is saying. Conversely, when the listener is communicating in a second language, it may be important for the speaker to slow down the rate of speech.
DoConduct a role play:• Request a volunteer.• Take him out with you to brief him/her.• Instruct the volunteer to think of any topic which he/she can convey or present to the whole class.• Request him to stand out for a while.• In the class instruct the participants to not pay attention to whatever the volunteer says (some participants can pay attention, some can continue doing whatever they are doing, some can engage in small talks with their friends).• Let the volunteer enter the room and start with his presentation.• Observe what the volunteer does to make it an effective speech/presentation.• Let the presentation go on for 3-5 Minutes• Ask — “Did effective communication take place with all in the role play?’; if yes.. “What factors contributed to effective communication?” If no.. “What was the reason for the same?”Elicit that listening is also equally important for effective communication to take place.Let’s discuss what listening is all about...