This document is a resume for Kevin Scott Liberatore. It summarizes his experience in IT infrastructure data center support, systems administration, information assurance management, and web development roles over the past 15+ years, primarily while working as a contractor for various government agencies including the Department of Defense, Air Force, and Alcohol and Tobacco Tax and Trade Bureau. It lists his education, certifications, technical skills, and employment history at various contracting companies supporting these agencies.

1. Kevin Scott Liberatore
1226 Captains Bridge
Centerville, OH 45458
Cell: (937) 723-0801
E-mail: KSL70@yahoo.com
Creative and results driven professional recognized for professionalism, commitment to excellence, and demonstrated
ability to communicate and working with senior management, associates, and customers. Excellent interpersonal skills,
able to collaborate effectively with co-workers at all levels. Self-motivated and can work independently or in a team
environment. Experienced in IT Infrastructure Data Center Management including disaster recovery planning,
System/Server Administration, Security Information Assurance Management and Senior Technical Analyst roles.
Technical Skills:
 Data center management; to include, racking/de-racking servers, patching network/KVM switches, cables,
developing security disaster recovery plans, 24/7 on-call response for outages, analyzing and diagnosing
switches, patching and end user terminations
 Department of Defense/Air Force (DoD/AF) Information Assurance Management (IAM) experience including
knowledge of e-MASS, Certification and Accreditations (C&A) packages, DISA STIGS on servers,
standalone workstations and peripherals, mostly hardening of network printers
 In-depth Windows platform knowledge including builds, configuration, upgrades, maintenance, user/group
creation with proper OU structure using Active Directory on Microsoft servers; 2000/2003/2008r2
 Knowledgeable of computer programs to include; NetIQ Directory Resource Administrator (DRA) Active
Directory Tool, Remote Desktop Connection, Cisco Unity Connection, Cisco Unified Communications
Manager (CallManager), Cisco Video Teleconferencing Products, BMC Remedy Ticketing System, Numera’s
Track-IT ticketing software, IBM Tivoli Storage Manager, Symantec Backup Exec 2012, Symantec A/V,
McAfee A/V, Microsoft System Center Configuration Manager (SCCM) Client Console, Microsoft Visual
Studio 2010 and Microsoft SharePoint 2010
 Experience updating websites with Dreamweaver, HTML coding, JavaScript and Adobe design software
Clearance: Active Department of Defense (DoD) SECRET Clearance
Certifications: CompTIA Security+ Certified Professional; June 18, 2010
Verify at: http://verify.CompTIA.org Career ID: COMP001020124239
Verification Code: BD4P7K4LBLQQKCHN
Currently studying/preparing for my Microsoft Certified Solutions Associate (MCSA) certification;
expected completion summer 2015
1Source — Contractor for Alcohol and Tobacco Tax and Trade Bureau (TTB), Cincinnati, OH
November 2014 – Present
IT Infrastructure Data Center Support Technician
 Work directly with TTB’s Data Center Manager (DC location) and Network team to operate the
NRC (National Revenue Center) Data Center in Cincinnati.
 Responsibilities include; racking and de-racking servers, patching network and power cables,
responding to 24/7 outages and alerts that affect the data center
 Install new fiber networking for newly deployed servers, KVM switches and routers
 Assist in the preparation and maintenance of disaster recovery plans
 Run weekly and monthly tape backups using Symantec Backup Exec 2012, removing, labeling
and prepare for offsite storage. Load tapes using robotic scalar and prepare tapes to scratch
media

2. Kevin Liberatore
 Monitor the status of all work orders through Numera’s Track-IT ticketing software and identify and
escalate situations to appropriate System Administrators, Network Administrators and Database
Administrators
 Provides hands-on support for System Administrators, Network Administrators and Database
Administrators on scheduled outages for decommissioning servers or maintenance
 Provide Tier 2 support to the 125-person National Revenue Center
 Setup of VOIP VTC connections for high-level meetings as needed
 Installation of new hardware to include Citrix thin client devices, Cisco VOIP phones, management
of Call Center configuring Cisco Unified Connection, printers and digital senders
 Configuration of new HP printers and digital senders to include network setup, testing and
deployment
 Track all IT equipment including surplused items for proper disposal
 Manage shipping billing statements and set up shipper pickups
Consulting Services Inc. (CSI) — Contractor for United States Air Force (Fighter/Bomber
Directorate), Wright Patterson AFB, OH
Oct 2013 – November 2014
Client Systems Administrator III
 Client System Administrator supporting computer, network and server access for over 1400
government, civilian and contractor personnel
 Recently assigned to high-level technical projects by Team Lead due to my eye for detail and
technical knowledge and reliability
 Lead for mitigating CMIs (classified message incidents); identifying the incident from the
Information Assurance Manager, secure data, mitigate any potential damage and report on
incident using the Network Incident Reporting Aid
 Led team of technicians in DoD (Department of Defense) CCRI (Command Cyber Readiness
Inspection) to include identifying potential risks to servers, printers and workstations, proactively
fixing problems that might trigger inspection issues (STIG Compliance); successfully passed the
CCRI in September 2014
 Lead technician assigned to directly assist the directorate 2-Star AF General for any issues with
network or workstation issues
 Troubleshoot, interpret problems and provide technical support for complex network and user
issues
 Ensures systems are kept up-to-date and compliant according to the Base Network Control Center
(BNCC) by ensuring the required Technical Compliance NOTAM (TCNO) security patches are
installed
 Remotely connect to users PC to update software and patches using Microsoft's SCCM Client
Center with no manual touch to the PC
 Use of Remedy troubleshooting software. Management of tickets and work through user issues,
document and close out tickets and also add and re-assign tickets into the Remedy system
 Use of Windows 7 Remote Desktop Connection to securely remote into user workstations to fix
issues/problems
 Create and edit user accounts through Active Directory (AD) using NetIQ DRA web tool. Also,
modify existing user accounts, AD distribution lists, etc.
 Lead in the colossal task of a 400 PC move. Ensured that proper protocol was followed and
personnel moves and equipment were updated in Access database
 Automatic Data Processing Equipment (ADPE) custodian responsible for keeping track of
computer equipment
 Build laptop and desktop PCs with Windows 7 via a clean wipe and load of new OS. Added
needed software and relevant drivers, updated registry settings to import personal settings,
mapping to network drives and printers to newly imaged PC. Also, migration of all personal PC
data using Microsoft’s User State Migration Tool (USMT). All work was done with minimal, if any
downtime for the user
 Identify opportunities and make recommendations for streamlining processes, reporting, and other
technology improvements

3. Kevin Liberatore
Sabel Systems, LLC. — Contractor for United States Defense Institute of SecurityAssistance
Management (DISAM), Wright Patterson AFB, OH
Jan 2013 – July 2013
Senior Technical Analyst
 Sole help desk resource providing tier 1-3 support for various production and development
systems and assistance for visiting students to DISAM on various issues such as password resets,
lock-outs, new account setups
 Created in-depth documentation of trouble ticket resolutions for development and network
administrators usage in case of my absence
 Facilitated upgrades to several Microsoft 2008r2 servers with the installation of VMware vSphere
Hypervisor 4.0 including setting up appropriate registry keys, creating BIOS settings and testing to
ensure correct setup for the new virtualization of servers
 Set up backups on development and production servers and follow through to make sure servers
were properly backed up
 Updated all servers with hot fixes, time compliance orders (TCNOs) as directed from the Wright
Patterson 88th Communications Group base to all development servers
 Reviewed server log files to make sure any errors and warnings are brought to proper attention for
remediation for database and SQL developers
 Participated in user requirements and systems design process and provided specifications with
time estimates for user interfaces, application enhancements, new functionality, and back end
processes
 Identified opportunities and made recommendations for software and server processes, reporting,
and other technology improvements
Ball Aerospace & HenryM. Jackson Foundation — Contractor for United States Air Force (711th
Human Performance Wing), Wright Patterson AFB, OH
Sept 2007 – Nov 2012
Senior Client Support Administrator/System Admin/Software License Manager
 Client Support Administrator, System Administrator and Network Administrator expertise
supporting computer, network and server access for over 120 personnel (some high ranking AF
personnel) and three Windows 2003 & 2008 servers.
 Troubleshoot, interpret problems and provide technical support for hardware, software and
systems including backups to all servers using current base approved software (Symantec Backup
Exec 2010)
 Created/deleted user access on the Wright Patterson AFB network through Active Directory (AD)
using NetIQ DRA tool. Also, modified existing users’ accounts to update rank, address, AD
distribution lists, etc.
 Led the colossal task of upgrading 120 personnel PCs from Windows Vista to Windows 7 via a
clean wipe and load of new OS. Saved relevant registry settings to import personal settings,
mapping to network drives and printers to newly imaged PC. Also, migration of all personal PC
data using Microsoft’s User State Migration Tool (USMT). All work was done with minimal, if any
downtime for the user
 Built robust website on a SharePoint 2010 infrastructure for members of the Air Force Research
Laboratories (AFRL) Animal Use Facility. Designed, created, including graphics and managed
website and updates. Created user accounts for privileged users via SharePoint's built-in
functionalities
 Managed several Wright State STEP students to facilitate lower tier help desk responsibilities in
the assistance of 120 government and military users
 Main IT lead to keep abreast of new technologies and report to the Division Chief of all relevant
findings
 Creation of .bat login scripts to automatically map users mapped drives and printers

4. Kevin Liberatore
 Supported various COTS and GOTS software and ‘Go-to-Person’ including installation and
management of SolidWorks, Comprehensive Cost and Requirement System (CCaRs), Automated
Business Services System (ABSS), Defense Travel System (DTS) for top scientists and engineers
 Division Software License Manager (SLM) assuring hundreds of software was licensed and
accounted for. Also ensured correct licensing guidelines were being met with all Commercial Over
the Counter Software (COTS)
 Division lead for yearly, sometimes bi-yearly audit of all software licensing with Branch-level Client
Support Administrators reporting finding to me and building a metrics to report findings through
appropriate channels
 Expertly managed $500K of Automatic Data Processing Equipment (ADPE) which included all PC
workstations, servers, mobile devices and printers. Responsible for maintaining a master
spreadsheet with ADPE equipment. Also responsible for Report of Surveys (ROS) if missing
equipment is not found.
 Helped manage a separate RDT&E network off the 88th network for science related research.
Helped with setting up user accounts and assuring hub/routers and switches were set up correctly
 Managed and supported SIPRNet (Secret Network) operations for branch personnel. Maintained
connectivity from the secret computer to the SIPRNet, created new user accounts in Active
Directory for privileged users, reset passwords and administered patches, as needed.
Henry M. Jackson Foundation for the Advancement of Military Medicine —
Contract for United States Air Force, Wright Patterson AFB, OH
Sept 2004 – Sept 2007
Senior Web Technologist & Livelink Knowledge Manager
 Responsible for full web site life-cycle to include planning, design, creation, development and
maintenance for highly dynamic/interactive Intranet presence for the Air Force Research
Laboratory’s Human Effectiveness Directorate’s Division -- Biosciences and Protection Division
(RHP) facilitating with an ease-of-use internal repository of documents and reference items
 Worked directly with the Chief of AFRL/RHP to help promote and acknowledge the hard work and
exemplary commitment of the RHP division personnel by creating graphics for the ‘People of RHP’
rotating banner and highlighting in the ‘RHP Accomplishment’ area of the Intranet site with the
main goal of ‘focusing on the people of RHP’.
 Responsible for full web site life-cycle to include planning, design, creation, content management
and development of the Internet presence for the Air Force Research Laboratory’s Human
Effectiveness Directorate’s Division -- Biosciences and Protection Division (HEP):
http://www.hep.afrl.af.mil (site decommissioned)
 Worked with Air Force Captain to create an Internet site to collect data on Air Force Pilots to
include fatigue, pilot helmet fit, general fitness to better prepare pilots to AF flight
 Lead Knowledge Manager (KM) for Open Text’s Livelink Collaborative Work Environment (CWE)
including file structure/taxonomy creation and main POC for setting permissions and creating
complex workflows
 Represented RHP division for all RH-Directorate Internet/Intranet Project Teams (IPTs) to include
collectively working with other divisions to address issues pertaining to the improvement of the HE-
Directorate Intranet and Internet
 Client Support Administrator supporting computer and network for eight high-level Division
personnel. Troubleshoot, interpret problems and provide technical support for hardware, software,
and systems. Analyze problems by using automated diagnostic programs, and resolve recurring
difficulties.

5. Kevin Liberatore
Irving Burton Associates—Contract for Assistant Secretaryfor Health
Affairs, Pentagon, Washington, DC
2001 – 2004 Web Manager
eJiva, Inc.
2000 – 2001 Web DevelopmentConsultant – Ashburn,VA
SingleShop.com
1999 – 2000 Web Developer- Reston,VA
Comstor
1998 – 1999 Webmaster and InternetMarketingCoordinator—Chantilly,VA
DataNational
1997 – 1998 Marketing Coordinator – Chantilly,VA
Formal and Continuing Education:
B.S. Business, Radford University, May 1997
Awards/Recognition:
Office of the Secretary of Defense (OSD) Certificate of Appreciation – 2005
Office of the Secretary of Defense (OSD) Certificate of Appreciation – 2003
Certifications:
CompTIA Security+ Certified Professional, June 2010
Dreamweaver 4 – Level 2 Training Course & Certification, February 2002
Livelink Collaborative Work Environment – Beginner & Intermediate Certification, December 2005
Air Force Records Management General Awareness Certification, February 2006
Air Force Web Administration Certification, February 2006
Air Force Client Support Administration Certification, September 2006
State of Virginia Emergency Medical Technician (EMT), 1996-1997
References:
References will be provided upon request