SlideShare a Scribd company logo
JESSE HINTON
219 W Deer Park Road. • Gaithersburg, Maryland 20877
Hinton33@hotmail.com • 301-990-1520
~ Active TS/SCI Clearance ~
OBJECTIVE: Seeking a fulfilling position as Senior Systems Administrator and to work
in a dynamic professional environment with a growing organization. In addition, utilize my
skills and innovative thinking to benefit the organization.
SENIOR SYSTEMS ADMINISTRATOR & NETWORK ENGINEER
Well-versed in tools and techniques for maintaining robust, highly secure enterprise
networks
Highly analytical and meticulous professional offering 20+ years of hands on experience in
Tier-1 and Tier-2 IT support. Possess in-depth training and experience in administering and
implementing / configuring leading-edge security tools for complex, multi-platform network
infrastructures. Successfully monitored, audited and performed system analysis to identify
vulnerabilities and implement proactive solutions. Familiar with full systems development
lifecycle experience, including, designing, developing and implementing plans and processes
fueling swift corrective actions, significant cost savings and fault free audits. Demonstrated
analytical and problem solving skills by driving significant enhancements to enterprise
systems and streamlining productivity through innovative solutions.
Highlights of Expertise:
• Systems Configuration
• Customer Service
• Asset Management
• Quality Assurance
• DODIIS AMHS
• PKI
• Information Assurance & Security
• Risk / Vulnerability Assessment
• Storage & Disaster Recovery
• Project Management
• DMDS
• Network Operations
• Information Systems
• Remedy
• Root Cause Analysis (RCA)
• Patching & Upgrades
• Remedy
• DHCP
Technical Proficiencies:
Platforms: Windows (Server 2008, Server 2003, Server 2000, 8, 7, XP, Vista), UNIX,
Blackberry
Language: MySQL, SQL, C++, Java
Tools: TACACS+, VMware, GEM-X, MS Office (Word, Excel, Access, PowerPoint,
Outlook), Active Directory Forests & Domains, Remedy, RDC, IBM Tivoli,
Splunk, Adobe Pro,
Networking: Cisco 800 Series Routers, Cisco Switches, Cisco IOS Firewall IDS, WYSE
Terminals, DHCP, DNS, VoIP, STU/STE III, VIPER, KG-175 Taclanes,
AN/CYZ-10 Data Transfer Device
PROFESSIONAL EXPERIENCE
The Van Dyke Technology Group, Inc. , Washington, DC
Senior Systems Administrator/Supervisor/Team Lead, 10/2014 – Present
Coordinated installation, configuration and administration of hardware, software and operating systems for
6,000+ users. Liaised with Project Managers, Information Systems Security Officers and cross-functional
…continued…
JESSE HINTON • Page 2
departments to plan and coordinate major systems updates and enhancement initiatives. Coordinated with
customers to resolve issues, implement patches and administrating accounts.
As a team leader, responsible to control, report, and perform Department of Justice functional task and
duties.
Key Contributions:
• Provided administration and security for 60 server-based networked systems, distributed
applications and network storage systems. Maintained security of classified network data for $500M
domain with 6000+ users. Provided technical analysis and briefings with Department of Justice
Information Systems Security Manager (ISSM) on emerging vulnerabilities and network defense
actions.
• Monitored and supported applications and messaging tools. Contributed to level II and III helpdesk
support. Opened trouble tickets and submitted requests for tools to comply with requests for action
(RFA) and SAP data-processing requests.
• Designated liaison for Gem-X Taclanes rekeys. Responsible for management, rekeying process
utilizing Universal Remote Encryptor Management and Discovery application (GEM-X) which
manages and enables the control of offsite/remote Taclanes, Taclane rekeys, and transfer of secure
sensitive keying material.
• Manage GEMX and provide KG-175 solutions for clients, Project Managers, and ISSM.
• Supervised and facilitated training sessions for 5 team members in daily operations, standards, and
procedures. Conducted KG-175 Taclanes, AN/CYZ-10 Data Transfer Device, Virtual Desktop
Infrastructure (VDI) trainings. Configured and deployed Zero Client terminals as part of Department
of Justice (DOJ) implementation of Virtual Desktop Infrastructure on both SIPRNET and JWICS
networks.
General Dynamics Information Technology, Washington, DC
System Analyst/Senior Network Engineer, 01/2011/ –09/2014
Delivered customer service through situation analysis and provided efficient solutions for escalating problems
in a timely manner.
Provided excellent functional and technical support in a Tier 2 environment. Analyzed, inspected, diagnosed,
and troubleshot significant hardware and software problems in a classified environment.
Key Contributions:
• Created over 4,500 network trouble tickets via Remedy IT Service Management 7.6. Resolved over
5,000 client issues from WYSE terminals, outlook, VoIP, KG-175 Taclanes and data recovery.
• Created situational awareness reports and technical reports to emerging vulnerabilities that impacted
DOJ network’s core services. Implemented, reviewed and inspected classified network systems and
services.
• Manage two enclave of servers that provides connectivity with 99.9% availability and exceptional
performance that support mission critical operations worldwide for DOJ.
• Excellent at configuring Taclane Encryption Devices and fluent in the Rekey process of these devices
utilizing the STU/STE III phone and AN-CYZ10 (DTD).
• Performed monthly reboots of all DOJ Physical and Virtual network servers as outlined in the Server
Update and Patch Management SOP.
• Exceptional knowledge and usage of the Server OS Active Directory System, Creating and Managing
Domain User and Group accounts, Assigning User, Group, File and Network Share system security
permissions.
JESSE HINTON • Page 3
• Experience with Remedy IT Service Management 7.6, responsible for creating and updating trouble
tickets. Responsible for identifying and escalating situations requiring urgent attention. Responsible
for tracking, routing and properly documenting all problems and request.
• Performs system analysis and coordinated with outside vendors to identify network
problems/solutions for support personnel and mission critical organizations.
• Process Classified Message Traffic via the Defense Message Dissemination System (DMDS) and the
Automated Message Handle System (AMHS).
• Familiar with Microsoft Systems Center, Remote Desktop Control and IBM Tivoli “Big Fix” Endpoint
Manager to remotely manage and troubleshoot User workstations.
• Integral member of disaster recovery team that consistently maintained network at 100% uptime.
Implemented, configured and administered security and disaster-recovery systems.
• Spearheaded development and implementation of operational and technical manuals providing
detailed instructions that streamlined several highly technical processes.
Navy Medicine Manpower, Personnel, Training, and Education Command, Bethesda, Maryland
Information Systems Engineer, 02/2006-02/2010
Directed oversight of NAVMED MPT&E network operations with a customer base over 600 beneficiaries.
Provided all aspect of day to day planning and human resource management for the command. Planned and
managed training programs for 1200 students in compliance with Navy mission readiness as well as program
related activities to include strategic capital and workforce planning.
Reviewed and evaluated events and advise senior management regarding the accomplishments and
evaluation of program goals. Supervised and trained four staff members into a highly motivated and
productive team committed to excellence, as a result reduce weekly trouble tickets queue by 35%.
Key Contributions:
• Ensured data ownership and responsibilities are established for each information system, to include
accountability, access rights, and special handling requirements; assisted in developing and
implementing an information security education, training, and awareness program; following
procedures for authorizing the use of software, hardware, and firmware on automated information
systems.
• Strategically scheduled, implemented and managed network, computer hardware, and software
upgrades for mission critical personnel.
• Managed and configured DHCP server, provided IAVA patches, situational awareness and network
reports to NETWARCOM.
• Performed sites Configuration Management duties; created user and group accounts, enforced Group
Policies and documented procedures.
• Administered PKI systems that allows for local resetting of Common Access Cards (CAC).
• Trained and supervised eight helpdesk staff on operational procedures, troubleshooting techniques
on new hardware and/or software applications.
• Work within the NM MPT&E directorates to promote excellent customer service, effective response
times and provide expert insights into general support issues. Enforce quality of service guidelines
for dealing with customers, completing services, and overall customer satisfaction.
• Well verse on Windows, UNIX, and Novell Netware; installed Windows XP, Vista, 7, Server 2003,
Server 2008 operating systems and Microsoft Office applications (Excel, Outlook, PowerPoint, Visio,
Word, Publisher).
JESSE HINTON • Page 4
• Responsible for setting up user accounts on blackberry server, installing desktop manager and
distributing blackberries.
EDUCATION AND TRAINING:
Advanced Network Analyst: 6/2003-7/2003
Information Systems Administrator: 2/2002- 4/2002
Transmission System Technician: 5/2001- 8/2001
Primary Leadership Development Course, 180 hours, : 2/2001- 3/2001
Surface Communication System Operator: 1/1995- 2/1995
ADDITIONAL TRAINING:
5 Day- CompTIA SECURITY + COURSE, 03/2015
5 Day- Certified Information Systems Security Professional, CISSP COURSE, 11/2014
Certifications:~ CompTIA Security+ ~ Certified Information Systems Security Professional
(SECURITY +)- Expected 09/2015
(CERTIFIED INFORMATION SYSTEMS SECURITY PROFESSIONAL)- Expected 12/2015
Professional Development: ~ Microsoft Windows 7 Administration and Database Management ~ UNIX
Training ~ Windows Server 2003 ~Windows Server 2008~ Primary Leadership Development Course
Recognition & Awards:
Awarded with Joint service commendation medal by Master Chief Petty Officer for exhibiting dedication to
duty under severe conditions.
Honored with Navy’s commendation and good conduct medal for exceptional leadership and service.
Awarded 5 five Navy achievement medals for superior performance and admirable leadership.
Presented Global war on terrorism expeditionary service and ISAF (International Security Assistance
force) for providing essential mission critical networking for joint forces and US allies in a timely manner.
JESSE HINTON • Page 5
REFERENCES AVAILABLE UPON REQUEST
JESSE HINTON • Page 5
REFERENCES AVAILABLE UPON REQUEST

More Related Content

What's hot

Resume -Resume -continous monitoring
Resume -Resume -continous monitoringResume -Resume -continous monitoring
Resume -Resume -continous monitoring
Tony Kenny
 
Nancy conelley.cv
Nancy conelley.cvNancy conelley.cv
Nancy conelley.cv
Nancy Conelley
 
Liberatore_Resume
Liberatore_ResumeLiberatore_Resume
Liberatore_Resume
Kevin Liberatore
 
Information Security Officer Internet Resume Leon Blum Copy
Information Security Officer  Internet Resume Leon Blum   CopyInformation Security Officer  Internet Resume Leon Blum   Copy
Information Security Officer Internet Resume Leon Blum Copy
Lblum1234
 
Nicholas J Carlson IT
Nicholas J Carlson ITNicholas J Carlson IT
Nicholas J Carlson IT
Nicholas Carlson
 
Biga_8_9_16
Biga_8_9_16Biga_8_9_16
Biga_8_9_16
James Biga
 
Minnette Davis - Professional Network Systems Engineer Accomplishments
Minnette Davis -  Professional Network Systems Engineer AccomplishmentsMinnette Davis -  Professional Network Systems Engineer Accomplishments
Minnette Davis - Professional Network Systems Engineer Accomplishments
Minnette Davis
 
Curtis Evans
Curtis EvansCurtis Evans
Curtis Evans
Curtis Evans
 
_RESUME_
_RESUME__RESUME_
_RESUME_
Tyran Kirkland
 
Dunkle resume Info tech spec2
Dunkle resume Info tech spec2Dunkle resume Info tech spec2
Dunkle resume Info tech spec2
david dunkle
 
Jacksons Resume_21March16
Jacksons Resume_21March16Jacksons Resume_21March16
Jacksons Resume_21March16
Robert Jackson
 
William H Cooke resume 1
William H Cooke resume 1William H Cooke resume 1
William H Cooke resume 1
William Cooke
 
Shawn McKennon
Shawn McKennonShawn McKennon
Shawn McKennon
Shawn McKennon
 
Edward E Copeland_Resume
Edward E Copeland_ResumeEdward E Copeland_Resume
Edward E Copeland_Resume
Edward Copeland
 
Lunsford, James Jr Resume
Lunsford, James Jr   ResumeLunsford, James Jr   Resume
Lunsford, James Jr Resume
james_lunsford2
 
Katia frye resume 2016 no address
Katia frye resume 2016   no addressKatia frye resume 2016   no address
Katia frye resume 2016 no address
Katia Frye
 
Alex R Brown Resume
Alex R Brown ResumeAlex R Brown Resume
Alex R Brown Resume
Alex Brown
 
SubramanianRIyer2016
SubramanianRIyer2016SubramanianRIyer2016
SubramanianRIyer2016
Subramanian Ramanatha Iyer
 
Brian updated resume
Brian updated resumeBrian updated resume
Brian updated resume
Brian Simon
 

What's hot (19)

Resume -Resume -continous monitoring
Resume -Resume -continous monitoringResume -Resume -continous monitoring
Resume -Resume -continous monitoring
 
Nancy conelley.cv
Nancy conelley.cvNancy conelley.cv
Nancy conelley.cv
 
Liberatore_Resume
Liberatore_ResumeLiberatore_Resume
Liberatore_Resume
 
Information Security Officer Internet Resume Leon Blum Copy
Information Security Officer  Internet Resume Leon Blum   CopyInformation Security Officer  Internet Resume Leon Blum   Copy
Information Security Officer Internet Resume Leon Blum Copy
 
Nicholas J Carlson IT
Nicholas J Carlson ITNicholas J Carlson IT
Nicholas J Carlson IT
 
Biga_8_9_16
Biga_8_9_16Biga_8_9_16
Biga_8_9_16
 
Minnette Davis - Professional Network Systems Engineer Accomplishments
Minnette Davis -  Professional Network Systems Engineer AccomplishmentsMinnette Davis -  Professional Network Systems Engineer Accomplishments
Minnette Davis - Professional Network Systems Engineer Accomplishments
 
Curtis Evans
Curtis EvansCurtis Evans
Curtis Evans
 
_RESUME_
_RESUME__RESUME_
_RESUME_
 
Dunkle resume Info tech spec2
Dunkle resume Info tech spec2Dunkle resume Info tech spec2
Dunkle resume Info tech spec2
 
Jacksons Resume_21March16
Jacksons Resume_21March16Jacksons Resume_21March16
Jacksons Resume_21March16
 
William H Cooke resume 1
William H Cooke resume 1William H Cooke resume 1
William H Cooke resume 1
 
Shawn McKennon
Shawn McKennonShawn McKennon
Shawn McKennon
 
Edward E Copeland_Resume
Edward E Copeland_ResumeEdward E Copeland_Resume
Edward E Copeland_Resume
 
Lunsford, James Jr Resume
Lunsford, James Jr   ResumeLunsford, James Jr   Resume
Lunsford, James Jr Resume
 
Katia frye resume 2016 no address
Katia frye resume 2016   no addressKatia frye resume 2016   no address
Katia frye resume 2016 no address
 
Alex R Brown Resume
Alex R Brown ResumeAlex R Brown Resume
Alex R Brown Resume
 
SubramanianRIyer2016
SubramanianRIyer2016SubramanianRIyer2016
SubramanianRIyer2016
 
Brian updated resume
Brian updated resumeBrian updated resume
Brian updated resume
 

Similar to Jesse Hinton Resume

Lunsford, James Jr Resume
Lunsford, James Jr   ResumeLunsford, James Jr   Resume
Lunsford, James Jr Resume
james_lunsford2
 
RESUME16
RESUME16RESUME16
RESUME16
Alen Lonic
 
Resume James Norwood
Resume James NorwoodResume James Norwood
Resume James Norwood
James Norwood, Jr
 
Priscilla_Y_Thankudas Resume USAJOBS
Priscilla_Y_Thankudas Resume USAJOBSPriscilla_Y_Thankudas Resume USAJOBS
Priscilla_Y_Thankudas Resume USAJOBS
Priscilla Thakurdas
 
Caleb Resume 2015
Caleb Resume 2015Caleb Resume 2015
Caleb Resume 2015
Caleb Manac
 
Ihsan_resume_exchange_admin
Ihsan_resume_exchange_adminIhsan_resume_exchange_admin
Ihsan_resume_exchange_admin
Ihsan Al-Din
 
Faisal Mukhtar CV
Faisal Mukhtar CVFaisal Mukhtar CV
Faisal Mukhtar CV
Faisal Mukhtar
 
Arin_Adcox_Resume Current
Arin_Adcox_Resume CurrentArin_Adcox_Resume Current
Arin_Adcox_Resume Current
Arin Adcox
 
Sachie Thorne business resume
Sachie Thorne business resumeSachie Thorne business resume
Sachie Thorne business resume
Sachie Thorne
 
Chris Atkins 3.24.16
Chris Atkins 3.24.16Chris Atkins 3.24.16
Chris Atkins 3.24.16
Chris Atkins
 
Julius_Muthami BSC
Julius_Muthami BSCJulius_Muthami BSC
Julius_Muthami BSC
julius muthami
 
Julius_Muthami BSC
Julius_Muthami BSCJulius_Muthami BSC
Julius_Muthami BSC
julius muthami
 
Emery Rahrs Resume
Emery Rahrs ResumeEmery Rahrs Resume
Emery Rahrs Resume
Emery Rahrs
 
J_Cargill_Professional_Resume
J_Cargill_Professional_ResumeJ_Cargill_Professional_Resume
J_Cargill_Professional_Resume
Jeremiah Cargill
 
Tyrone Mitchell resume update
Tyrone Mitchell resume updateTyrone Mitchell resume update
Tyrone Mitchell resume update
Tyrone Mitchell
 
RESUME Richard Beiler w TS - 050815
RESUME Richard Beiler w TS - 050815RESUME Richard Beiler w TS - 050815
RESUME Richard Beiler w TS - 050815
Richard Richard
 
Joseph_Jakowitz_Resume
Joseph_Jakowitz_ResumeJoseph_Jakowitz_Resume
Joseph_Jakowitz_Resume
Joseph Jakowitz
 
capowellres2017
capowellres2017capowellres2017
capowellres2017
Carentheus Powell
 
IT system and network administrator
IT system and network administratorIT system and network administrator
IT system and network administrator
Muhammad Nasir ( MCSA/ MCTS / MCITP)
 
Dave Howard -IT Manager & Sr. Systems Engineer
Dave Howard -IT Manager & Sr. Systems EngineerDave Howard -IT Manager & Sr. Systems Engineer
Dave Howard -IT Manager & Sr. Systems Engineer
Dave Howard
 

Similar to Jesse Hinton Resume (20)

Lunsford, James Jr Resume
Lunsford, James Jr   ResumeLunsford, James Jr   Resume
Lunsford, James Jr Resume
 
RESUME16
RESUME16RESUME16
RESUME16
 
Resume James Norwood
Resume James NorwoodResume James Norwood
Resume James Norwood
 
Priscilla_Y_Thankudas Resume USAJOBS
Priscilla_Y_Thankudas Resume USAJOBSPriscilla_Y_Thankudas Resume USAJOBS
Priscilla_Y_Thankudas Resume USAJOBS
 
Caleb Resume 2015
Caleb Resume 2015Caleb Resume 2015
Caleb Resume 2015
 
Ihsan_resume_exchange_admin
Ihsan_resume_exchange_adminIhsan_resume_exchange_admin
Ihsan_resume_exchange_admin
 
Faisal Mukhtar CV
Faisal Mukhtar CVFaisal Mukhtar CV
Faisal Mukhtar CV
 
Arin_Adcox_Resume Current
Arin_Adcox_Resume CurrentArin_Adcox_Resume Current
Arin_Adcox_Resume Current
 
Sachie Thorne business resume
Sachie Thorne business resumeSachie Thorne business resume
Sachie Thorne business resume
 
Chris Atkins 3.24.16
Chris Atkins 3.24.16Chris Atkins 3.24.16
Chris Atkins 3.24.16
 
Julius_Muthami BSC
Julius_Muthami BSCJulius_Muthami BSC
Julius_Muthami BSC
 
Julius_Muthami BSC
Julius_Muthami BSCJulius_Muthami BSC
Julius_Muthami BSC
 
Emery Rahrs Resume
Emery Rahrs ResumeEmery Rahrs Resume
Emery Rahrs Resume
 
J_Cargill_Professional_Resume
J_Cargill_Professional_ResumeJ_Cargill_Professional_Resume
J_Cargill_Professional_Resume
 
Tyrone Mitchell resume update
Tyrone Mitchell resume updateTyrone Mitchell resume update
Tyrone Mitchell resume update
 
RESUME Richard Beiler w TS - 050815
RESUME Richard Beiler w TS - 050815RESUME Richard Beiler w TS - 050815
RESUME Richard Beiler w TS - 050815
 
Joseph_Jakowitz_Resume
Joseph_Jakowitz_ResumeJoseph_Jakowitz_Resume
Joseph_Jakowitz_Resume
 
capowellres2017
capowellres2017capowellres2017
capowellres2017
 
IT system and network administrator
IT system and network administratorIT system and network administrator
IT system and network administrator
 
Dave Howard -IT Manager & Sr. Systems Engineer
Dave Howard -IT Manager & Sr. Systems EngineerDave Howard -IT Manager & Sr. Systems Engineer
Dave Howard -IT Manager & Sr. Systems Engineer
 

Jesse Hinton Resume

  • 1. JESSE HINTON 219 W Deer Park Road. • Gaithersburg, Maryland 20877 Hinton33@hotmail.com • 301-990-1520 ~ Active TS/SCI Clearance ~ OBJECTIVE: Seeking a fulfilling position as Senior Systems Administrator and to work in a dynamic professional environment with a growing organization. In addition, utilize my skills and innovative thinking to benefit the organization. SENIOR SYSTEMS ADMINISTRATOR & NETWORK ENGINEER Well-versed in tools and techniques for maintaining robust, highly secure enterprise networks Highly analytical and meticulous professional offering 20+ years of hands on experience in Tier-1 and Tier-2 IT support. Possess in-depth training and experience in administering and implementing / configuring leading-edge security tools for complex, multi-platform network infrastructures. Successfully monitored, audited and performed system analysis to identify vulnerabilities and implement proactive solutions. Familiar with full systems development lifecycle experience, including, designing, developing and implementing plans and processes fueling swift corrective actions, significant cost savings and fault free audits. Demonstrated analytical and problem solving skills by driving significant enhancements to enterprise systems and streamlining productivity through innovative solutions. Highlights of Expertise: • Systems Configuration • Customer Service • Asset Management • Quality Assurance • DODIIS AMHS • PKI • Information Assurance & Security • Risk / Vulnerability Assessment • Storage & Disaster Recovery • Project Management • DMDS • Network Operations • Information Systems • Remedy • Root Cause Analysis (RCA) • Patching & Upgrades • Remedy • DHCP Technical Proficiencies: Platforms: Windows (Server 2008, Server 2003, Server 2000, 8, 7, XP, Vista), UNIX, Blackberry Language: MySQL, SQL, C++, Java Tools: TACACS+, VMware, GEM-X, MS Office (Word, Excel, Access, PowerPoint, Outlook), Active Directory Forests & Domains, Remedy, RDC, IBM Tivoli, Splunk, Adobe Pro, Networking: Cisco 800 Series Routers, Cisco Switches, Cisco IOS Firewall IDS, WYSE Terminals, DHCP, DNS, VoIP, STU/STE III, VIPER, KG-175 Taclanes, AN/CYZ-10 Data Transfer Device PROFESSIONAL EXPERIENCE The Van Dyke Technology Group, Inc. , Washington, DC Senior Systems Administrator/Supervisor/Team Lead, 10/2014 – Present Coordinated installation, configuration and administration of hardware, software and operating systems for 6,000+ users. Liaised with Project Managers, Information Systems Security Officers and cross-functional …continued…
  • 2. JESSE HINTON • Page 2 departments to plan and coordinate major systems updates and enhancement initiatives. Coordinated with customers to resolve issues, implement patches and administrating accounts. As a team leader, responsible to control, report, and perform Department of Justice functional task and duties. Key Contributions: • Provided administration and security for 60 server-based networked systems, distributed applications and network storage systems. Maintained security of classified network data for $500M domain with 6000+ users. Provided technical analysis and briefings with Department of Justice Information Systems Security Manager (ISSM) on emerging vulnerabilities and network defense actions. • Monitored and supported applications and messaging tools. Contributed to level II and III helpdesk support. Opened trouble tickets and submitted requests for tools to comply with requests for action (RFA) and SAP data-processing requests. • Designated liaison for Gem-X Taclanes rekeys. Responsible for management, rekeying process utilizing Universal Remote Encryptor Management and Discovery application (GEM-X) which manages and enables the control of offsite/remote Taclanes, Taclane rekeys, and transfer of secure sensitive keying material. • Manage GEMX and provide KG-175 solutions for clients, Project Managers, and ISSM. • Supervised and facilitated training sessions for 5 team members in daily operations, standards, and procedures. Conducted KG-175 Taclanes, AN/CYZ-10 Data Transfer Device, Virtual Desktop Infrastructure (VDI) trainings. Configured and deployed Zero Client terminals as part of Department of Justice (DOJ) implementation of Virtual Desktop Infrastructure on both SIPRNET and JWICS networks. General Dynamics Information Technology, Washington, DC System Analyst/Senior Network Engineer, 01/2011/ –09/2014 Delivered customer service through situation analysis and provided efficient solutions for escalating problems in a timely manner. Provided excellent functional and technical support in a Tier 2 environment. Analyzed, inspected, diagnosed, and troubleshot significant hardware and software problems in a classified environment. Key Contributions: • Created over 4,500 network trouble tickets via Remedy IT Service Management 7.6. Resolved over 5,000 client issues from WYSE terminals, outlook, VoIP, KG-175 Taclanes and data recovery. • Created situational awareness reports and technical reports to emerging vulnerabilities that impacted DOJ network’s core services. Implemented, reviewed and inspected classified network systems and services. • Manage two enclave of servers that provides connectivity with 99.9% availability and exceptional performance that support mission critical operations worldwide for DOJ. • Excellent at configuring Taclane Encryption Devices and fluent in the Rekey process of these devices utilizing the STU/STE III phone and AN-CYZ10 (DTD). • Performed monthly reboots of all DOJ Physical and Virtual network servers as outlined in the Server Update and Patch Management SOP. • Exceptional knowledge and usage of the Server OS Active Directory System, Creating and Managing Domain User and Group accounts, Assigning User, Group, File and Network Share system security permissions.
  • 3. JESSE HINTON • Page 3 • Experience with Remedy IT Service Management 7.6, responsible for creating and updating trouble tickets. Responsible for identifying and escalating situations requiring urgent attention. Responsible for tracking, routing and properly documenting all problems and request. • Performs system analysis and coordinated with outside vendors to identify network problems/solutions for support personnel and mission critical organizations. • Process Classified Message Traffic via the Defense Message Dissemination System (DMDS) and the Automated Message Handle System (AMHS). • Familiar with Microsoft Systems Center, Remote Desktop Control and IBM Tivoli “Big Fix” Endpoint Manager to remotely manage and troubleshoot User workstations. • Integral member of disaster recovery team that consistently maintained network at 100% uptime. Implemented, configured and administered security and disaster-recovery systems. • Spearheaded development and implementation of operational and technical manuals providing detailed instructions that streamlined several highly technical processes. Navy Medicine Manpower, Personnel, Training, and Education Command, Bethesda, Maryland Information Systems Engineer, 02/2006-02/2010 Directed oversight of NAVMED MPT&E network operations with a customer base over 600 beneficiaries. Provided all aspect of day to day planning and human resource management for the command. Planned and managed training programs for 1200 students in compliance with Navy mission readiness as well as program related activities to include strategic capital and workforce planning. Reviewed and evaluated events and advise senior management regarding the accomplishments and evaluation of program goals. Supervised and trained four staff members into a highly motivated and productive team committed to excellence, as a result reduce weekly trouble tickets queue by 35%. Key Contributions: • Ensured data ownership and responsibilities are established for each information system, to include accountability, access rights, and special handling requirements; assisted in developing and implementing an information security education, training, and awareness program; following procedures for authorizing the use of software, hardware, and firmware on automated information systems. • Strategically scheduled, implemented and managed network, computer hardware, and software upgrades for mission critical personnel. • Managed and configured DHCP server, provided IAVA patches, situational awareness and network reports to NETWARCOM. • Performed sites Configuration Management duties; created user and group accounts, enforced Group Policies and documented procedures. • Administered PKI systems that allows for local resetting of Common Access Cards (CAC). • Trained and supervised eight helpdesk staff on operational procedures, troubleshooting techniques on new hardware and/or software applications. • Work within the NM MPT&E directorates to promote excellent customer service, effective response times and provide expert insights into general support issues. Enforce quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction. • Well verse on Windows, UNIX, and Novell Netware; installed Windows XP, Vista, 7, Server 2003, Server 2008 operating systems and Microsoft Office applications (Excel, Outlook, PowerPoint, Visio, Word, Publisher).
  • 4. JESSE HINTON • Page 4 • Responsible for setting up user accounts on blackberry server, installing desktop manager and distributing blackberries. EDUCATION AND TRAINING: Advanced Network Analyst: 6/2003-7/2003 Information Systems Administrator: 2/2002- 4/2002 Transmission System Technician: 5/2001- 8/2001 Primary Leadership Development Course, 180 hours, : 2/2001- 3/2001 Surface Communication System Operator: 1/1995- 2/1995 ADDITIONAL TRAINING: 5 Day- CompTIA SECURITY + COURSE, 03/2015 5 Day- Certified Information Systems Security Professional, CISSP COURSE, 11/2014 Certifications:~ CompTIA Security+ ~ Certified Information Systems Security Professional (SECURITY +)- Expected 09/2015 (CERTIFIED INFORMATION SYSTEMS SECURITY PROFESSIONAL)- Expected 12/2015 Professional Development: ~ Microsoft Windows 7 Administration and Database Management ~ UNIX Training ~ Windows Server 2003 ~Windows Server 2008~ Primary Leadership Development Course Recognition & Awards: Awarded with Joint service commendation medal by Master Chief Petty Officer for exhibiting dedication to duty under severe conditions. Honored with Navy’s commendation and good conduct medal for exceptional leadership and service. Awarded 5 five Navy achievement medals for superior performance and admirable leadership. Presented Global war on terrorism expeditionary service and ISAF (International Security Assistance force) for providing essential mission critical networking for joint forces and US allies in a timely manner.
  • 5. JESSE HINTON • Page 5 REFERENCES AVAILABLE UPON REQUEST
  • 6. JESSE HINTON • Page 5 REFERENCES AVAILABLE UPON REQUEST