This document provides a summary of Nicholas Carlson's career experience and qualifications. He has over 5 years of experience in information technology roles, including systems administration, technical support, and network engineering. He has various technical certifications and security clearances. His experience includes managing virtual infrastructure, storage, networking equipment, and security policies.

1. NICHOLAS CARLSON
463 Emerald Cove Loop Lakeland, FL 33813 | Cell: 814-566-9134 | Email: n.carlson1987@yahoo.com
Career Overview
Integrated Supply Network
11/2015- Present
Tier Two Technical Support
TEKSystems
04/2015 – 10/2015
Tech Writer/ Business Analyst
United States Navy
01/2010 – April 27, 2015
Information Systems Technician
Certifications
INFORMATION ASSURANCE TECHNICIAN (IAT) LEVEL II
PMI – Project Management – 4/2014
CCNA 1 - Cisco Certified Network Administrator (Networking Fundamentals) – 9/2012
CCNA 2 - Cisco Certified Network Administrator (Routing and Switching Fundamentals) – 9/2012
Microsoft 70-290 – Managing and Maintaining a Microsoft Windows Server 2003/2008/2012 – 10/2012
Microsoft 70-291 – Implementing, Managing, and Maintaining a Microsoft Windows Server 2003/2008/2012
Network Infrastructure – 10/2012
Security + - 5/2011 COMP001020282227
SECURITY CLEARANCE
TS/SCI with Counter Intelligence Polygraph
Work Experience
Integrated Supply Network (ISN) 11/2015- Present
Systems Administrator
Provided support to over 550 end users spread across the United States, Canada, and Great Britain.
Used tools such as Team Viewer, Citrix Director, and Remote Desktop Connection to connect to different
user’s sessions to diagnose and fix problems. Worked hand in hand with the Developers on upper level
technical problems. Analyzed, evaluated, and planned the next steps to be taken with the IT advancement
of the company, which included integrating 21 other businesses into the parent company of ISN. Managed
VMware to create, move, and destroy virtual machines. Used VEEAM to backup all virtual machines.
Familiar with EMC and PURE SAN storage. Expert in Cisco routers, switches, and APs. Designed,
deployed, and maintained network infrastructure at all sites through the company. Used MTPUTTY to
remotely configure and maintain routers and switches. Made changes to environment such as DC
changes, Firewall changes, reverse proxy changes, DHCP, Active Directory, Email, VOIP, and many
others.
TEKSystems under Contract for Walt Disney World 04/2015- 10/2015
Technical Writer/ Business Analyst
Over site and documentation of all Projects done by Walt Disney Parks and Resorts Technology
Infrastructure and Automation team; including but not limited to Architecture and Design Work,
Infrastructure Planning and Capacity Engineering, and Automation and Engineering. Weekly review,
formatting, and error checking of Weekly Four Square Reports which includes standardization of Projects
Slides, formulating Dashboards, and final review of updated slides. Business Analytics of Key

2. Performance Indicators of all Departments under Walt Disney Parks and Resorts Technology
Infrastructure and Automation team. Creating Reports and Dashboards displaying the accomplishments
and the downfalls of each team within. Production of automated Weekly Status Report of metrics that
display the incidents, problems, and change tasks processed through ServiceNow. Also maintaining a
weekly database of metrics from Automation and Engineering team to produce weekly charts displaying
their overall status of maintenance, batch jobs, Splunk statistic, SiteScope, and any other data their feel
as relevant to the work that they do. Wrote the training manual for every piece of equipment, and
application that was created or used by the Automation and Engineering Team. Verified that the audience
of the training would be able to get clear and concise direction on how to efficiently, correctly, and safely
operate the equipment. Working inside of the WDPRT environment as a technical writer, business analyst,
worked on several projects with multiple team members. Responsible for Tech Manual writing, Status
reporting, and documentation for projects such as Zero Downtime Deployment, Enterprise Application
Logging, and Disaster Recovery. Requirement Gathering for IBSS so that the project can meet all
standards and rise above the competition.
Pearl Harbor Naval Shipyard and Intermediate Maintenance Facility
Information Systems Technician/ Systems Analyst/ Systems Administrator/ Network Engineer
Honolulu, HI Aug 2014-APR2015
Created standardization of Analytics for all work done within PHNSY & IMF. Worked in several different
branches working with civilian contractors as well as government servants. I worked in the multimedia
tracking division, learning the proper disposal techniques of classified information. Including hard drive
disposal, media tape disposal, and floppy disk disposal. Involved in destroying over 200 magnetic tape
reals, and 150 hard drives. Worked in the Information Assurance Department. Qualified Information
Assurance Technician Level Two. Involved in account management and Intrusion Detection. Worked
with the Customer Support Branch in their task for DPAS (Defense Property Accountability System).
This is used to track down and account for high valued assets to the command; this was achieved with
100% accountability of equipment with the value of $3,449,774.
Daily Tasks Include, but are not limited to:
* Installation, Configuration and Administration of ESX& ESXI 3X, 4x, 5x Servers.
* Installation, configuration and management of Virtual center 2.5,4x, 5x
* Creating and Managing Virtual Machines.
* Experience with Cloning, and Creating Templates.
* Creating Clusters for High Availability (HA) and Distributive Resource Scheduling (DRS).
* Migrating of Virtual Machines using vMotion.
* P2V, V2V conversions by using VMware converter.
* Patch management and upgrades using VMware update manager
* Snapshot manager and restoring a snapshot.
* Virtual Networking (Virtual Switches, VM Kernel Ports)
* Taking Backup's and verifying the Backups.
* Remote Installation of ESX 3.x, 4.x, 5.x using DRAC & ILO console.
* Good knowledge on FC SAN, iSCSI SAN and NAS storage.
* SAN space allocation for ESX servers host .Scanning and configuring LUN for ESX server.
* Trouble shooting issues related to ESX host, VC, VCB, HA, DRS, Vpxa, VMware update manager
* Installation and administration of Windows Servers 2000 & […] […]
* Installing and Configuring of Active directory
* Managing users and groups in Active Directory.
* Installing and configuring IIS, DNS, DHCP servers.
* Good exposure to ITIL process like incident, change, problem and release management.
* 24*7 support experience for large virtual environment

3. * Strong leadership and communication skills and working experience with customers, end users and
colleagues. Demonstrated ability to work in both individual and team environments.
Naval Intelligence OperationsCommand HAWAII
System Administrator/ Network Administrator/ Network Engineer
Honolulu, HI Jan2012-Aug2014
Lead systems administrator at Naval Intelligence Operations Command (NIOC), in charge of maintaining
full server connectivity for over 5,000 users, on a TS/SCI network. Supervisor of 15 sailors, lead “on the
job” training, task distribution, and customer service. Ensured they were capable of completing any issue
that arose, and also provided a cohesive environment which aided in a greater understanding and
knowledge about the systems and equipment worked with. Lead training of the entire division ensuring
total knowledge of the equipment worked on. Lead command wide training, ensuring 100% accountability
was covered. Nominated Junior Sailor of the Quarter, first 3 months at the command. Repaired 4 broken
printers, resulting in twenty thousand dollars of saved revenue, completed over 1,000 trouble ticket
requests, and became the direct IT for the commanding officer with any issues that came up. Learned
how to quickly and efficiently create user accounts, security groups, and folder permissions through active
directory. One of five people entrusted with a Domain Administrator account, making me able to fix many
issues involved with the server. Extensively trained on VMWare, networking protocols, router
configurations, network configurations, and security policies ensuring the network was fully operational,
and also secured. While temporarily assigned to USS CURTIS D. WILBUR, released 213 time-sensitive
reports leading to a complete strategic and tactical operations posture. Fully qualified as a
Communications Supervisor, ensuring that I was advanced in troubleshooting and maintaining a Top
Secret network while afloat. Lead training while underway to ensure earning of the ESWS “Enlisted
Surface Warfare Specialist” Award. Helped 23 sailors outside division in gaining their ESWS. Provided 30
hours of technical support and released time-sensitive messages for four forward deployed operators
onboard another ship maintaining 100% mission coverage during an unscheduled communications
outage.
Daily Roles include, but are not limited to:
ProvidingITinfrastructure supportinvariousTechnologyProductssuchas VMware (4.1, 5.0, 5.1 5.5),
Windows2003, 2008, 2012 Administration,MessagingProductsLotusNotes,Domino,Traveller,Sametime,
IBM SmartCloudNotes,IBMWebSphere,IBMConnectionsFiles&Profiles,BlackberryEnterpriseServer,
CiscoIron port,Google Postini,Google Apps,IBMAIX,RedhatEnterprise Linux,MicrosoftBPOS,Office 365
Migration.
HandlingTechnical andTeamoperations.Responsible forhandlingdaytodaysupportin VMware
administration,implementationactivities.Exposure inprojecthandling,transitionmanagement.Providing
operational supportforVMware environment.
Experience inwithVirtualizationtechnologieslikeinstalling,configuring, VMware vSphere.Creation,
management,administrationandmaintenance of virtual serversandclients.
Experience withx86/x64Intel,HPIBM& Dell hardware like rack-mountedservers,towerservers,desktop,
laptopand otherperipherals.
Hands onexperienceinITILprocessesandfunctions.HandlingProjectManagementactivitieswithmultiple
stakeholdersonprocessorientedforthe qualitydeliverables.
Evaluating,pilotingandoperationaldeliveryof solutionsforthe organization.
Good communicationandpeopleskills,bothwrittenandverbal.Abletoassessandresolve clientissues
quickly.A provenrecordof reliability,the abilitytoperformundertime constraints,andgoodjudgement
underpressure.
Abilitytomaintainareliable andmethodical approachtosupportandDocumentation.
AIR TEST AND EVALUATION SQUADRON THREE-ZERO

4. Information Systems Technician/Systems Administrator/ Network Engineer
Point Mugu, CA Jan2010-Jan2012
As the senior IT at Air Test and Evaluation Squadron Three-Zero (VX-30) ensured the maintenance,
operation, installation and security of ATE networking systems serving over 275 users. Assisted the
Training Coordinator in maintaining a positive learning environment. Helped write training manuals on
different flight and test equipment. Assisted in writing the JMPS set-up manual, and assisted in the beta
testing. This manual is used by every aviation command under the United States. Every Pilot that has
planned a mission since this has used JMPS. Maintained an interior ADP office, helping with
troubleshooting, ticket resolution, and customer service. Involved with Defense Requisition Management,
recycling over one million dollars of equipment back into the fleet. I was awarded a Fleet Letter of
Commendation, for hard work and customer report. Flawlessly processed over 500 new and existing NMCI
user accounts; provided customer service to over 300 personnel with various hardware, software and
internet issues. Instrumental in the deployment of more than 100 new tech refresh computers valued at
more than $100,000, with zero loss of information while greatly enhancing productivity within the squadron.
Facilitated the successful installation of the S-3B aircraft simulator, helping establish the networking
necessary to maintain the building and equipment thereby increasing the safety of the VX-30 aircrew
through the ability to train locally. Handpicked to help with the software installation and documentation for
Joint Mission Planning System Integrated Project Team.
Played a crucial role in the verification of information for technical manuals meeting current and future JMPS
system requirements. Handled over 200 NMCI trouble calls, resulting in reduced computer down time and
data loss, saving the Navy $21,000 in new equipment and trouble call costs. Moved 68 computers and 100
users to new buildings throughout Point Mugu Naval Air Station with no data loss, completing tasks in an
average of 2 days, allowing all squadron offices to communicate seamlessly despite being geographically
dispersed. During the SPAWAR OOMA NALCOMIS upgrade, identified 180 machines for 90 users to receive
the OOMA installation. Aided SPAWAR team in the identification and installation of the OOMA server,
resulting in minimal work stoppage and zero aircraft downtime due to the software change. Worked hand in
hand with Navy Marine Corp Intranet Liaisons with the planning, contracting, and final installation of switches,
routers, cabling, and workstations for the entire command, handling a multimillion dollar contract as a junior
sailor.
Daily Roles include, but are not limited to:
• Experience with Virtualization technologies like Installing, Configuring and administering VMware ESX/ESXi
and created, managed VMs (virtual server) and also involved in the maintenance of the virtual server.
• Strong understanding of VMware Networking concepts like creation of vSwitches, different types of port
groups, NIC Teaming and VLAN Problem management on VMware ESX 4.X and VirtualCenter and vMotion.
• Experience with VMware VSphere 5, VMware VCenter 5, VCenter 4.1, HA, DRS, VMware VCenter
Converter, Host Profiles, VMotion, Storage VMotion, Virtual Appliance, update manager.
• Build and troubleshooting experience with ESX and ESXi Servers, vSphere and vCenter manager.
• Strong knowledge and hands on experience in data center Migration.
• Hands on experience in administration and configuration of vSphere Replication manager and Site
recovery manager.
• Worked extensively on Templates and clones.
• Involved in upgrading ESX 4.1 to ESXi 5.0, P2V and V2V conversions using VMware Converter, Enterprise
3 and 4 and PlateSpin.
• Worked on ESX 3, 3.5, 4.0, 4.1 and ESXi 5.0.
• Expertise in the area of Virtualization with vSphere 5.0/4.x, VMware ESXi 5, 4 and 3.x hosts and Virtual
Center server.
• Worked on vCenter Server 4.1 and 5.1 for managing multiple ESXi Servers.
• ESX Architecture, guest OS installation, setting up of VM priorities and Cloning and snapshots.
• Troubleshooting using PowerCLI.
• Hands-on experience in Project Management, Deployment, Installation, Administration, Maintenance and
troubleshooting of various Microsoft Operating Systems and Application, Networks and Computers.
• Experience in Active Directory, GPOs, DNS, DHCP.
• Expertise in building Microsoft Windows 2008 R2, 2008, 2003, 2000 servers using HP Smart Start, Array
configurations, diagnosing server, Updating Firmware and PSP, application Software under multi- platform
environments, deployment & monitoring physical Servers.
• Responsible production support of Active directory (AD), GPO, GPP, Domain users, Users and groups and
given appropriate permissions, shares and privilege to access LAN and Domain environment.
• Administrating, creating and modifying DNS records, DHCP scope and reservation, DFS link, Webservers

5. including record/scope creation, troubleshooting and WINS and DNS and managing user and group
accounts Administration.
• Experience in Microsoft Office Suite, Open Office, Visio, Outlook, Printing, and Windows networking.
• Extensive experience with Windows 2008 clustering services.
United States Navy Schools
Center for Information Dominance San Diego
System Administrator 2791 “NEC” School
Center for Information Dominance
Navy: Information Systems Technician
Education
Slippery Rock University- Computer Technology 72 Credit Hours Earned
DeVry University- Technology Management Planned Graduation April 26, 2016
Accomplishments
National Service Defense - 1/2010
Global War on Terrorism – 1/2010
Navy Achievement Medal – 7/2012
Fleet Letter of Commendation – 7/2012
Good Conduct Medal – 1/2013
Sea Service Ribbon – 8/2013
Community Volunteer
Volunteer Coach at Florida Southern College Assistant Coach Cheerleading Squad
Volunteer Work with Habitat for Humanity
Volunteer Work at Local School
TheI SNI TDepartm entsupport sm orethan300employeesinvariousareasofoperationsincludingm orethan10distributioncenter sandarobustcallcenterwit hanent erpriselevelphonesystem.Wearelookingf orener geticcust omer ser viceorientedTechnicalSupport Specialist whoiswillinglearnandexpandt heirt echnicalskills.
Thisroleprovidestechnicalassistanceandt rainingt osystemusers, andinstalls,m odif ies, andmaintains/supportsISNnetworks, ser vers,andcustomersbyperf ormingt hefollowingduties.
. Essent ialFunctions
· Respondingt ot echnicalsupport ticket swit hinareasonablet im ef rame
· Record, validate,andsort t echnicalsupport requests
· Diagnoseandresolvesystemhardware, sof tware,networkandoperatorproblems
· Coordinat esact ivit ieswit hJ r.SystemAdministrat orandVPof IT
I . Qualif icat ions:
Toper f ormt hisjobsuccessfully,anindividualm ust beablet oper formeachessent ialdutysat isfact orily.Therequirement slist edbelowarerepresent ativeoft heknowledge, skill, and/orabilit yrequired.
EDUCATI ONAND/OREXPERIENCE:
Fort hisposit ionwepreferexperienceinhardware, sof tware,andnet workt roubleshoot ing, orequivalentt rainingand/oreduc at ionarenecessary.
COMMUNI CATIONSKILLS:
Thisposit ionrequireshandlingconfidentialinf ormationinanappropriatemanner. Customerint eract ionsmustbehandledwit hdiplomacyandt act .I ndividualm ust beablet ogauget hecust omer 'st echnicalabilit yandcommunicat ewit ht heminappropriat et echnicalornon- technicallanguageinanon- condescendingmanner .
Thisposit ionalsorequiresint eract ionwit hlevelI It echniciansandrequiresahighleveloft eamwork. Thepersonint his posit ionshouldbepreparedt oshareinf ormationandexper iencewit hjuniorpersonnel.
DECI SI ONMAKING/JUDGEMENT:Thisposit ioninvolvesproject sand/orassignment srequiringdecision- makinginregardt ot roubleshoot ingandproblem solving.Theposit ionrequirestheabilit yt oworkbothindependentlyandas ateamindeterminingsatisfact orysolut ions.
OTHERSKI LLSANDABILITIES:
SAEngineer ingandProvisioning
· Engineer ingof SA-relatedsolut ionsf orvariousprojectandoper at ionalneeds
· I nst allnew/rebuildexist ingserversandconf igurehardware,peripherals,services,set tings, directories,storage,etc.inaccordancewit hstandardsandproject /operationalrequirement s.
· I nst allandconfiguresystemssuchasVMware,ActiveDirectory, andHP-UX.
· Developandm aintaininstallat ionandconfigurationprocedures.
· Cont ribut et oandmaintainsystemstandards.
· Researchandrecommendinnovat ive, andwherepossibleautomatedapproachesf orsyst emadministrat iontasks.I dentif yapproachest hat leverageourresourcesandprovideeconomiesof scale.
Oper at ionsandSupport
· Per f orm dailysyst emm onit oring,verif yingt heint egrit yandavailabilit yofallhardware,serverresources,systemsandkeyprocesses,reviewingsystemandapplicat ionlogs,andverifyingcompletionofscheduledjobssuchasbackups.· Per f orm regularsecurit ym onit oringtoidentif yanypossibleint rusions.
· Per f orm dailybackupoperat ions,ensuringallrequiredfilesystemsandsyst emdat aaresuccessfullybackedupt ot heappropriat em edia,recoveryt apesordisksarecreated,andm ediaisrecycledandsent off siteasnecessary.· Per f orm regularfilearchivalandpurgeasnecessary.
· Creat e, change, anddelet euseraccount sper request.
· ProvideTier I I I/ot hersupport perrequest fromvariousconst it uencies.I nvestigateandt roubleshootissues.· Repairandrecoverf romhardwareorsoft waref ailures.Coordinateandcommunicatewit him pactedconstit uencies.
Maint enance
· ApplyOSpat chesandupgradesonaregularbasis,andupgradeadministrativetoolsandutilit ies.Configure/addnewservicesasnecessary.
· Upgradeandconf iguresyst emsof twarethatsupport sI SNinf rastructureapplicat ionsperprojectoroperat ionalneeds.
· Maint ainoper at ional, conf igurat ion, orot herprocedures.
· Per f orm periodicperf ormancereportingt osupport capacit yplanning.
· Per f orm ongoingperf ormancetuning, hardwareupgrades, andresourceoptim izat ionasrequired.ConfigureCPU,memory,anddiskpartit ionsasrequired.
· Maint aindat acenterenvironment alandmonit oringequipment .
KNOWLEDGE/SKILLS:
· Bachelor( 4- year)degree, wit hat echnicalm ajor,suchasengineeringorcom puter science.
· Syst em sAdminist ration/Syst emEngineercert if icationinUnixandMicrosof t.
· Sixt oTenyearssyst emadminist rationexperience.
I I . PhysicalDem ands:
Thephysicaldemandsdescribedherearerepresentativeoft hoset hat mustbemetbyanemployeet osuccessfully. Reasonableaccommodationsmaybemadet oenableindividualswit hdisabilit iestoperf ormt heessent ialf unctions.
· Needsabilit yt ouseakeyboardt oent erandretrievedat a.
· Must havegoodeyesight toviewcom puter monit orandphone.
· Lif t ingand/orcarryingof 5- 20lbs.ormoreandt hepushingandpullingof cartsif necessary.
I I I . WorkEnvironment :
Theworkenvironm entcharact eristicsdescribedherearerepresent at iveof thoseanemployeeencounterswhileperformingt heessentialf unct ionsoft hisjob.Reasonableaccommodat ionsmaybem adetoenableindividualswit hdisabilit iest oper formt heessentialf unct ions.Whileperf ormingthedut iesof thisjob,t heem ployeeisoccasionallyexposedt oworknearm ovingmechanicalpart sandriskofelectricalshock.Thenoiselevelint heworkenvironmentisusuallym oder at e.