David Pate is an experienced IT support professional with over 14 years of experience ensuring software availability across various platforms including UNIX, Linux, mainframe and Windows. He has extensive experience administering managed file transfer applications in healthcare and financial industries. Pate is proficient in various programming languages and seeks to excel in today's changing computing environment through superior customer service and interfacing with cutting-edge technologies.

1. David Pate
david_pate2003@yahoo.com
LinkedIn: www.linkedin.com/in/davidmpate
615-818-6781
Summary:
Resourceful and well-qualified IT support professional ready to excel in today’s ever-changing
world of computing. Ready to interface with cutting-edge technology and end-users
simultaneously with a focus on superior customer experiences.
 Managed File Transfer (MFT) Application Administration: Versatile experience as an
administrator of home grown and third-party MFT applications in Healthcare
Clearinghouse and Money Services Business environments. Excellent documentation,
installation and troubleshooting skills. Experienced with SSL Certificate implementation
and management, application patching and software version upgrades.
 Multiplatform Production Environment Support: 14 years of experience ensuring
software confidentiality, integrity and availability of enterprise applications across UNIX,
Linux, mainframe and Windows (2000, Server 2003 R2, Server 2008 R2, Server 2012)
environments.
 Quality Customer Service: Able to communicate effectively resulting in translation of
user’s requirements and expectations into application functionality. Capable of discussing
various methods of services provided to achieve high quality, results-oriented
interactions.
IT Operations Support Analyst May 2014 to Present
FleetCor Technologies Inc. (Previously Comdata Inc.) Nashville, TN
As a tier 1 support associate, monitored system availability using various tools. Published
procedural documentation and troubleshooting methodologies for the Data Center operations.
Successfully coordinated internal and external resources to restore stability in environments.
Effectively provided technical and operational support for Incident, problem, change, and
configuration management activities. Documented and provided cross-training for team members
all on IBM Sterling platforms.
Key Contributions:
• Documented/implemented secure password management solution addressing department SOX
and PCI compliance challenges.
• Automated manual file transfer checks for MasterCard, Wells Fargo, Regions Bank ACH,
Deutsche Bank and FleetCor Husky rebate files by leveraging IBM Sterling Control Center 5.4.2.1
and reporting function.
• Integrated task scripting/automation using Visual Basic, Hummingbird Basic Language, MSDos
batch files, shell scripting, HTML5, JavaScript, CSS and IBM Sterling File Gateway V2.2.4.
Software Systems Engineer IV July 2011 to December 2013
Emdeon Corporation Nashville, TN
In a multilayered tier 3 support role, installed, tuned, administered and documented SAS 9.2 and
BusinessObjects IX R2 (BOXI) enterprise applications. Focused on health, stability and security
for each application in support of a $22 million in annual revenue. Analyzed and responded to U.
S. Department of Defense (DoD) customer needs, including 7x24 on-call support of SAS 9.2,
BOXI, Pharmacy Benefit Manager (PBM) system, Oracle WebLogic 10.3 (JSP servlet
provisioned as a front end) and supporting services. Designated the primary administrator
responsible for documenting all configuration settings, maintaining business operations; providing
cross-training for team members; configured security and providing user/group management;
researched and recommended solid backup solutions.

2. 2 David Pate
Key Contributions:
• Using Oracle WebLogic 10.3 deployed and supported seven PCI compliant SAS web
applications and web services utilized by U. S. Department of Defense (DoD) Pharmacy
Operations Center (POC) Pharmacy Outcomes Team and Pharmacoeconomic Center (PEC).
• With support teams, migrated SAS thick clients from Citrix XenApp to a Red Hat, bastion host
solution supporting Emdeon's managed VPN tunnels across military installation B2B gateway.
This project accommodated TMA use of large external datasets.
Production Engineer III May 2003 to July 2011
Emdeon Corporation (Previously Healtheon/WebMD Corporation) Nashville, TN
In a multilayered tier 2 support role, ensure software confidentiality, integrity and availability of 74
MFT, third-party and home grown applications across multi-platform production environment
(UNIX, Linux, mainframe and Windows). As part of an On Call 24x7 support team, assertively
coordinate internal and external resources to troubleshoot, restore stability and analyze root
cause in production environments. Deploy production installs, fixes, upgrades and enhancements
likewise. Documented and maintained system configurations, application and dataflow maps,
program libraries and technical manuals. Built custom Shell scripts to automate batch jobs and
repetitive tasks.
Key Contributions:
• Participated in two data center consolidations.
• Engaged in support team development of a PERL requeue tool that enabled customer support
team to resubmit ERAs per provider request. It substantially reduced Request Turnaround time.
The business realized a 200 request ticket reduction the first month of implementation.
• Responsible for support of Gentran Integration Suite 4.3/Sterling Integrator 5.0 (GIS/SI) which
later became IBM Sterling Control Center, File Gateway and B2B Integrator.
Computer Operations Analyst August 2002 to April 2005
Healtheon/WebMD Corporation (Previously Envoy Corporation) Nashville, TN
In a tier 1 support analyst role, ensured proper and rapid escalation, documentation and
resolution of production degradations, disruptions and outages. Participated in incident reviews
for data center management including root cause analysis and resolution plans. Developed and
published department standards, procedural documentation and troubleshooting methodologies.
Key Contributions:
• Automated approximately 120 batch comm (dial-up and ftp) processes from 15+ manual steps
to a double click of a Windows icon or command-line executable in support of the company's
Professional Office Systems, Inc. (POSI) acquisition. Later, migrated these processes to a FTP
server environment (Unix).
• Participated in Micromuse Netcool Suite implementation (from proof of concept to rollout), the
company's enterprise monitoring solution.
Military Service:
United States Marine Corps Reserves -- Low Altitude Air Defense Gunner 1990-1994
• Awarded several ribbons during Operation Desert Shield and Desert Storm.

3. 3 David Pate
Continuing Education
Class Location
 InfoTreve I: Database Design and Sentence Structure
 InfoTreve II: Database Design and Sentence Structure
AmSouth
 ITIL V3 Foundation,
 SAS Platform Administration: Fast Track,
 Oracle WebLogic Server 11g Administration Essentials
 Agile Software Development,
 BusinessObjects Enterprise XI R1/R2 Administering Servers – Windows
 SCM270 Essentials of Rational ClearCase (Windows)
 IBM DB2 Content Manager OnDemand for multiplatforms 8.4
 XML
 C++
 Introduction to Sun Solaris
Emdeon
 ITIL Foundation 2011 for IT Service Management
 BMC TrueCare (Coradiant) Support - EUEM Basic Navigation
 BMC TrueCare (Coradiant) Support - EUEM Advanced Configuration
FleetCor
 Understanding Active Directory Independent
Coursework