Minnette M. Davis is a senior systems analyst and network security specialist with extensive experience in datacenter operations, network security, and troubleshooting. She has a background in managing projects, conducting root cause analyses, and maintaining compliance with service level agreements across various technical environments. Davis holds a master's degree in MIS and multiple certifications, including CompTIA Security+ and CCNA.

1. MINNETTE M. DAVIS
minnetted@gmail.com
(314) 323-3005 (cell)
PROFESSIONAL SYNOPSIS
 Versatile Senior Systems Analyst/Network Security Specialist with understanding of customer
value and importance of focusing on key processes to continuously increased business growth
while eliminating waste in the process.
 Tactical and strategic expertise in datacenter operations, WAN operations, active directory
w/group policies, network security, desktop and help-desk support, database administration,
system diagnostics, troubleshooting and analysis, wireless networking, technical writing, data
storage, disaster and recovery, virus, malware, spyware removal, and business process analysis.
 Implement Root cause analysis by ascertaining and analyzing the causes of problems in an effort
to determine a resolution and preventive maintenance using the five why's technique in an effort
to find the real cause as oppose to treating the symptoms.
 Complete support functions following procedures to effectively prioritize and respond to requests
in accordance with established service level agreements. Articulate Problem Solving Skills
resolved by effectively analyzing, communicating, and implementing solutions.
PROFESSIONAL HISTORY
Field Service Technician – Field Solutions, Field Nations, Von Technologies
Self Employed 7/07 – current
 POS (point of sales) installation, upgrades and printers.
 Network Wireless and Wired Security
 Routers and Switches installation, configuration, troubleshooting and upgrades
 Firewall installation and configurations
 Hardware troubleshooting and repair.
 Malware removal
 Data Analysis
 Site Survey
 Inventory
ENVIRONMENT: POS MACHINES, BARCODE SCANNERS, LAPTOPS, DESKTOPS,HELPDESK,
OFFICE 2003-2007, UNIX/WINTEL, SERVERS, VISTA, WINDOWS 7, IBM, HP, Panasonic, FUJITSU,
CISCO, WIRELESS, Catalina Printers
Network Engineer II (Consultant)
Ajilon Consulting 7/10 to 11/10
Anheuser Busch InBev - WAN Support
 Monitor and Troubleshoot LANs/WAN for the purpose of measuring performance and/or ensuring the secure
and reliable operation of district LANs from degrades or outages using network monitoring tools.
 Conducts analyses and testing of network systems for the purpose of documenting findings and ensuring
efficiency and compliance with company policies and requirements.

2. Minnette M. Davis Resume
 Sets-up and maintains account restrictions, assigned users, groups and domains in a Microsoft environment
for the purpose of ensuring system security and/or ensuring appropriate access.
 Incident, Problem and Change Management (HPSC) by creating or responding to incident tickets
of LAN/ WAN connectivity and performance problems.
 Implement and maintain standards for router, switch, firewall and wireless access point
configurations, and OS backup and upgrade procedures to ensure optimum and consistent
configuration and installations across the enterprise
 Root Cause Analysis
 Wireless/WAP Support
 Router Troubleshooting and Analysis using Cisco and Hp Command Line
 Network and Packet Tracking & Analysis
 Configure and Troubleshoot Network Protocols
 Active Directory
 Contact and interact with vendors regarding WAN and equipment maintenance and support
ENVIRONMENT: NETSCOUT nGenius, CISCO WORKS, HP OPENVIEW, OVO (Open View
Operations Monitor), HP Service Center (HPSC), MS OFFICE ENTERPRISE 2003-2007, TELNET,
PUTTY, CISCO ACS (Access Control Server), CISCO ASA, APC UPS, TACACS, PRTG, ITAM
(Information Technology Asset Mgmt.), Network Monitor, EIGRP, EDGE ROUTERS & PORTS,
OC3, T1, TRUNKING PROTOCOLS, SNMP, VPN TUNNELS GRE/IPSec, VPN
CONCENTRATORS, VLANs, Cisco WAAS (Wide Area Application Services)
Systems Support Analyst
IBM Global Services 7/09 to 6/10
Performance & Capacity Management
 Supported project tasks for client server support operations for work involving RFS, service
requests and non-ticketed work to client operating systems, hardware, software, applications or
network systems.
 Identified improvements within a work area or process.
 Ensured SRM data collection met SLO criteria, and collaborated with appropriate teams to ensure
accurate and timely data collection.
 Participated once or more a day in cadence discussion on team performance.
 Collected performance and capacity midrange data from tool set and provided periodic and/or ad-
hoc customer reports.
 Planned solutions for application and resources required to develop, deliver services and
products to meet the needs of business clients.
 Prepared new or changed services.
 Project Management
 Managed change process.
 Maintained regulatory, legal, and professional standards.
 Managed performance of systems and services in relation to their contribution to business
performance, and management including, public network, virtual private network, and outsourced
services.
 Provided service-level reporting.
 Performed risk and contingency planning.
 Sized, troubleshot, and performed critical customer situations root cause analysis and solutions.
ENVIRONMENT: SRM, HP OVPI, ITM, SAP, LOTUS NOTES 8.5, OFFICE 2007, MVS, VM, CLAS,
DB2, ODBC, WINDOWS/UNIX, MAXIMO, REMEDY, TIVOLI, MANAGENOW
Email: minnetted@gmail.com Phone: 314-323-3005 Page 2

3. Minnette M. Davis Resume
Network Security Specialist II (Consultant)
Ajilon Consulting 9/07 – 11/08
Chrysler, LLC
 Maintained production data center operations.
 Project Management
 Active Directory Administration
 Performed network security and network traces/monitoring.
 Server Virtualization
 Supported remote/desktop /Helpdesk.
 Performed wireless networking.
 Oversaw disaster and recovery
 Installed server cabinets, rack & cable devices within cabinet as required
 Maintain cable/LAN layout for data center
 Maintain inventory of all hardware as well as change management documentation
 Shipping/receiving of computer hardware to and from data center
 Managed tape libraries, perform tape library audits, load & unload tapes for all platforms
 Manages tape transportation between data center and offsite storage facility
 Monitored and report on data center environmental, fire suppression, and UPS systems
 Escorted all visitors needing access to data center, maintain Visitor Access Log
ENVIRONMENT: CISCO, NORTEL, DELL, HP, WIRLESS, NETWORK SECURITY, (ROUTER &
SWITCHES), FLUKE DEVICES (wireless & survey analyzers), NETWORK TRACERS AND
ANALYZERS, FIBER OPTIC, SANs, AIX/UNIX/LINUX WINTEL, CITRIX, SHAREPOINT, MS
OFFICE ENTERPRISE
Senior Application Analyst/Debugger (Consultant)
ForensicIT 4/07 – 6/07
Anheuser Busch Companies
 Debugged In-house software applications.
 Performed senior level Helpdesk support.
ENVIRONMENT: WINDBG, LISTDLL, PERFMON, FILEMON, NETWORK ANALYSIS, PACKET TRACERS,
SYS INTERNALS, WINDOWS, ETHERPEEK, PROCESS EXPLORER, DEPENDENCY WALKER, REGMON,
TCPVIEW
Desktop Support/Field Technician
H & R Block 1/05 – 1/2010
 Provided Active Directory support.
 Performed network security and network traces/monitoring.
 Supported remote/desktop/Helpdesk.
 Maintained wireless networking.
 Installed and updated systems.
 Performed system diagnostics.
 Tax Software Support
ENVIRONMENT: OFFICE 2007, POS, WINDOWS SERVER 2003, SERVER DIAGNOSTIC TOOLS
Email: minnetted@gmail.com Phone: 314-323-3005 Page 3

4. Minnette M. Davis Resume
Financial Systems Analyst (Consultant)
IBM Global Services 7/99 – 04/07
Computer Task Group
 Performed Financial System Database/Application support analysis.
 Provided Financial System Software support.
 Mainframe application batch processing in a TSO/ISPF
environment
 Job Control Language
 Job Scheduling.
 Database Reporting -Brio Explorer using API call from Mainframe
system
 Database VM & MVS Systems Testing.
 Software Process Deployment.
 Financial System Software Support.
 Financial Measurement – Over/Under Support Analyst.
 Financial Accounts Reconciliation.
 Training Analyst and Support.
 Project Analyst
ENVIRONMENT: SRM, HP OVPI, ITM, SAP, LOTUS NOTES, OFFICE 2003, MVS, VM, CLAS,
DB2, ODBC, WINDOWS/UNIX, LOTUS SMARTSUITE
EDUCATION
Master’s Degree in MIS, February 2009
Coursework completed in Managerial Communications, Business Systems I& II, Programming Concepts,
Systems & Analysis Development, CIS Project Management, Database Concepts, Networking Concepts,
CIS Risk Management, CIS Strategic Management
Bachelor’s Degree in Computer Engineer Network Technology, February 2007
Coursework completed in Electronic Fundamentals, Peripherals and Data Communications, PC
Troubleshooting and Configuration, Windows Networking, Analysis & Development Technical Writing,
TCP/IP and Routing, Linux I, Linux II (Networking)Routing (Routing with CISCO Routers)WAN Switching
(CISCO WAN Switching), Project Management, Computer Systems Upgrades and Installations, CCNA
CERTIFICATIONS
Comptia Security +
Comptia Network +
Comptia A+
CCNA
Email: minnetted@gmail.com Phone: 314-323-3005 Page 4