1. JAMES D. HALL +(49) 015207752360
CMR 467 Box 6981 email: jayhall16@hotmail.com
APO AE 09096
OBJECTIVE
To secure employment as a Jr. Systems Administrator/Senior Desktop Engineer within an organization
that will utilize my experience and skills to satisfy company needs and provide the opportunity for
growth.
CITIZENSHIP AND CLEARANCE STATUS
 US Citizen
 Active Secret AFCAF determined eligibility of Top Secret (SSBI) on 20 Mar 2015
EDUCATION
Masters, Information Systems Management
Bachelors, Computer Information Systems
CERTIFICATIONS
CompTIA CASP/Security+/Network+/Cloud Essentials; MSCA, Windows Server 2012; MCITP,
Windows Server 2008; MCTS SharePoint 2010 Configuration; MCITP, Enterprise Desktop Support
Technician, Windows 7; ITIL Foundation, IT Service Management
LEADERSHIP & MANAGEMENT SKILLS
 Over 10 years of experience serving in a leadership capacity in US Government organizations
 Strong Leadership skills; proven ability to lead/inspire others towards organizational objectives
 Demonstrated ability to lead/manage team projects by properly gaging the strengths/weaknesses
of team members to logically assign elements of a project
 Responsibilities also include planning, execution and coordination of assigned work with co-
workers and completion of projects
 Excellent management skills; proven ability to manage time, money and resources to effectively
prioritize and/or re-prioritize organizational projects toward mission completion
PERSONAL & INTERPERSONAL SKILLS
 Strong interpersonal/listening skills; demonstrated ability to analysis/solve complex technical issues
 Excellent customer service skills; demonstrated ability to provide strong customer care/satisfaction
 Demonstrated ability to work in a multicultural/multiethnic environment adding to team
cohesiveness
 Built/capitalized cooperative team environments to accomplish organizational goals & objectives
 Strong ability to identify/research/solve problems as well as document problem resolution actions
 Effective oral and written communicator on both technical and non-technical issues
 Effective time manager. Accomplished goals and objectives either on or before their due date
 Operates with minimal supervision; effective research ability to solved problems without assistance
 Effectively handles stress in a fast-paced environment. Maintains cool under stressful situations

2. WORK EXPERIENCE
Headquarters, United States Army Europe/G6, MFS (US Army GS Civilian), Jun 2012 – Present.
In this US Government Civilian position, my job currently entails that of Jr. Server Administrator
 Performed SA functions on Microsoft Windows systems. Monitors automated systems to include
troubleshooting, fault isolation, problem solving, upgrading of hardware and software, debugging, and
assessing program effectiveness. Resolved hardware/software problems using variety of tools
 Built/configured//imaged servers using MS SCCM Deployment tool and VMware vSphere 5.5
 Performed the installation, configuration, testing, troubleshooting, and maintenance of both physical
and virtual server platforms, to support file, web, database, and content management services
 Verified application owner systems and server configurations are in compliance with communication
and networking policies within the organizational domain on both NIPR and SIPR classified networks.
 Administered/managed Active Directory. Managed user accounts, computer accounts, service
accounts, server objects, group policies, security permissions and organizational units
 Experienced with network security and vulnerability software in regards to Host based security,
intrusion detection and prevention to include Retina/ACAS and MacAfee HIPS, DISA STIG's
 Protected the availability, integrity and confidentiality of all data by securing assets via DISA IAVAM
and STIG mitigation actions. Prepared assets for DISA level CyberSecurity Readiness Inspections
 Assisted in configuring server backups and performed restores as required in regards to disaster
recovery and Priority 1 ticket submission.
 Provided network TCP/IP, HTTP and FTP protocol connectivity support for both internet and intranet
 Advised and works with application developers on development, testing, installation, and
maintenance of automation networks and a wide variety of associated support systems and software
 Prepared Standard Operating Procedures (SOPs) and supporting documentation to provide continuity
 Coordinated with project managers (PMs) and application developers/owners to provide critical
information relevant to project plan development and execution
 Provided web server infrastructure installation/maintenance/troubleshooting to support websites
deployed by Organization Web Content Managers
 Acted as certificate request authority for internal websites requiring secure authentication certificates
issued from the HUAC CTNOSC PKI registration team.
 Strong knowledge of Print Server Management. Utilized IP printing configurations and remote printer
management applications to remotely install/manage/configure printers within an enterprise network
 Installed, implemented and configured public key interface (PKI) capability on DMZ domain servers
 Participated in special projects are required. Informed supervisors on the progress of special
assigned projects through updating trouble tickets or written progress reports.
 Participated in emergency network interruption steering groups as required to “lessons learned” to
prevent recurrence of such future interruptions
Headquarters, United States Army Europe/G6, JCIS (US Army GS Civilian), Jun 2010 – Jun 2012.
In this US Government Civilian position, my job entailed the position of Tier 2 Desktop Administrator
 Provided direct, hands-on level Desktop Administration support/training to over 500 end-users
 Built/configured//imaged desktops and laptops via Norton Ghost and SCCM Deployment
 Built/administered Active Directory domain user accounts and security groups. Troubleshot Outlook
user account profiles at the end-users Desktop
 Administered/managed Active Directory. Managed user accounts, computer accounts, service
accounts, security permissions, organizational units
 Diagnosed/resolved complex hardware, software, and network problems reported by end users
 Provided off-site Desktop Admin support to geographically units and end-users

3.  Utilized various tools to monitor, configure, optimize and fine tune operating system software.
 Utilized diagnostic tools to analyze/troubleshoot/resolve server hardware/software/network issues
 Performed hardware repair, troubleshooting and warranty services for printers and MFDs
 Performed troubleshooting, repairs, deployment and reconfigurations for desktops & laptops
 Utilized remote desktop software applications to configure/troubleshoot end user clients
 Established virtual private networking and common access card capability on laptops & notebooks
 Conducted one-on-one technical support and training to end-users in regards to desktop application
 Installed/configured hardware and peripherals (laptops, desktops, monitors, printers, phones, etc.)
 Installed, configured, and performed troubleshooting for wireless networks
Goldbelt Raven (US Government IT Contractor), Jun 2009 – Jun 2010.
In this US Government contractor position, my job entailed the position of Tier 1 Help Desk Administrator
 Implemented help desk infrastructure; managed trouble tickets using Remedy ticket system.
 Provided enterprise-level IT support to over 80,000 users worldwide.
 Diagnosed/resolved complex hardware, software, and network problems reported by end users
 Administered/managed Active Directory. Managed user accounts, computer accounts, security
permissions and organizational units
 Utilized various tools to monitor, configure, optimize and fine tune client operating system software.
 Utilized diagnostic tools to analyze/troubleshoot/resolve hardware, software and network issues
 Utilized remote desktop software applications to configure/troubleshoot end user clients
 Conducted technical support and training to end-users in regards to desktop applications
United States Air Force (Active Duty), 10 Feb 1989 – 31 May 2009.
In this USAF position, my job entailed the position of Senior-Level Desktop Administrator
 Provided direct, hands-on level Desktop Administration support/training to over 300 end-users
 Built/administered Active Directory domain user accounts and security groups for end users
 Built/administered Exchange Server user accountsemail distribution groups and troubleshot email
user account profiles at the end-users desktop
 Diagnosed/resolved complex hardware, software, and network problems reported by end users
 Utilized various tools to monitor, configure, optimize and fine tune client operating system software.
 Utilized diagnostic tools to analyze/troubleshoot/resolve hardware, software and network issues
 Performed hardware repair, troubleshooting and warranty services for printers and MFDs
 Performed troubleshooting, repairs, deployment and reconfigurations for desktops & laptops
 Utilized remote desktop software applications to configure/troubleshoot end user clients
 Established virtual private networking and common access card capability on laptops & notebooks
 Conducted one-on-one technical support and training to end-users in regards to desktop applications
 Managed automated data processing account to support computer refresh initiatives
Environment: Windows Server 2012R2/2012/2008R2/2008, SharePoint 2010, VMware vSphere Client
6.0, Windows 7; IIS 8, ASP.NET 4, Microsoft Office 2013/2007, Blackberry Handheld Devices
Server Administration applications/tools: Active Directory, Microsoft Operations Manger
2005(MOM), SCOM, DHCP, DNS, WNS, Terminal Services, SCCM, Dell KVM, ADSI Edit, IIS 6/7.5/8,
Dameware, RDP, VMware, Symantec Netbackup, Adobe Connect, Microsoft Cluster Administrator,
Microsoft Print Server Management, HP WebJet Admin, Cisco VP Admin
Client Administration application/tools: Dameware NT Utilities 8.0, BOMGAR Remote, GoverLan
Desktop Management, Windows Remote Desktop Management
*References available upon request