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Profile Summary
Diligently ensured proper communication between L1 and L2 teams and observed the resolution to escalations within the
given Service Level Agreements (SLA's). Excellence in mentoring and supporting the team of Technical Support
Representatives via face-to-face, Telephone, Email communication as well as through the Level 2 (L2) queue. A
technocrat with exposure in managing projects on installation, maintenance, IT infrastructure development and technical
support. Gained exposure in analyzing information system needs, evaluating end-user requirements, custom designing
solutions, troubleshooting for complex information systems management. Expertise and proficiency in managing
configuration, maintenance, migrations of large scale SCADA Engineering Systems and Application, ERP-SAP/JD Edwards,
software & hardware devices with a focus on Servers/ Systems/ Printers/ Photocopiers/ CCTV/ POS/ Time Attendance.
Capabilities in assessing and mapping security requirements and translating these requirements into techno-functional
specifications, custom designing solutions and troubleshooting for complex information systems management.
Education
Bachelor’s Degree from Mahatma Gandhi University, Cochin, Kerala in 1998
Diploma in Computer Hardware Engineering & Networking from Government polytechnic, Ernakulum, Kerala in 2000
Professional Trainings and Associations
Areas of Excellence
Microsoft Certified System Engineer(MCSE) from Logic Software Solutions (P)
Ltd, Cochin
CCNA Completed from Cambridge Educational Institute in Abu Dhabi
SCCM Completed (Microsoft Service Management with System Center Service
Manager 2012 R2)
Certificate in Assyst Incident Management Helpdesk System (Axios Systems)
Training in various workshops including Office Etiquette, Telephone Etiquette
common Barriers to Communication
Training in:
o JD Edwards Implementation and Various Technical Modules
o SAP Implementation
Soft Skills
ICT Operations
Technical Support
Troubleshooting
Installation & Configuration
IT Security Management
Risk Management
First & Second Level Support
Computer Hardware Maintenance
Team Building & Leadership
SIYAD HABEEBULLAH
Offering over 12 years of experience
Targeting assignments as Sr. Enterprise IT Support/Service Desk Engineer for
End Users
Proficient in managing the complex IT Support, design, configuration, deployment,
administration, management and troubleshooting complex security configurations
siyad.habeebullah@gmail.com 00971508165676
Change Agent TeamPlayer Analytical
Collaborator Communicator Planner
Career Timeline
Technical Skills
Providing first time resolution for all the tickets raised by users through help desk software systems MCSM/Assyst
Axios Systems which includes incident change and problem management, also maintaining SLA
Excellence in installing and troubleshooting MS Windows 2008,2012 R2 Server, Active Directory "AD-DS", DNS,
Microsoft Exchange 2010 server, DHCP server configuration, SCCM, VMware, Hyper-V
Expertise in technical configuration of MS Windows 95, 98, ME, NT, Windows 2000, Windows XP, Windows 7,
Windows8,Windows10, Red hat Linux (Enterprises Linux)
Diligent in configuring the machines for setting up LAN, WAN and Internet Connection
Experienced in Computer Assembling, Hardware Troubleshooting, Outlook Exchange Configuration, Antivirus Setup &
Proxy Configuration
Installed of Optical Fiber Cable (Connecter Termination SC, ST, FC& MTRJ and Amwatch Asset Tracking Systems
(RFID)
Pioneer in Stripping, Epoxy Setting, Curing, Cleaving, Polishing & Microscopic Checking in OFC
Troubleshot network issues relating to DHCP, DNS and TCP/IP and especially Sitrix 8.1, FileNet, Mosaic, Phoenix,
Sybase, Oracle
CISCO IP Phones Bloomberg, Reuters Systems
Managed JD Edwards Distribution Section (Inventory Management)
Rendered support and configuration of SAP Front-End Client
Zylab EDMS software Support.
Work Experience
Since Oct’11: National Holding Abu Dhabi as Sr. Service Desk /Enterprise IT Support Engineer
Key Result Areas:
Resolving issues of end users with Microsoft System Centre 2012 R2
Managing Microsoft based infrastructure and operations, including Active Directory, SCCM, DNS/DHCP, Windows
Deployment Services, file and print services, and SharePoint Services
Configuring & installing Raid 1,RAID 6 ,Windows Server 2008 R2 in HP blade dl 380 g8
Troubleshooting DNS, DHCP, WLAN and SAP, JD Edwards ERP
Blackberry BES and BIS Service Activation, Configuration and support for End Users
Following up and documenting IT Security Policies & Procedures, IT Requests, Share Folders, EOE, ISE, Forms with
Proper Approval Line in Management
Providing support and troubleshooting POS Machine with IPOS Retail Pro Software
Administering daily, weekly, monthly yearly Backup Dell Power vault (Symantec Backup Exec)
Supervising SCADA Precast Systems Mesh Machine, Shuttering Robot, Fly Bucket, Batch Panel, PLC (Averman, SAA
Engineering Germany)
Maintaining and Support CCTV , Access Control Systems, Barcode Scanner,
Monitoring MDF, IDF, Patch Panel, ONT, HP Call Manager, and Riverbed, IP Camera (Samsung) with Dedicated Server
Providing Cisco VPN Support for all Outlets from Main Office ,solving issues regarding POS and servers of all National
Feed and Floor Outlets
Installing and troubleshooting Controls PGP Symantec Encryption, DLP Agent, Zlock & bluecoat.
Federal Bank Al Jaber
Establishment &
Group of Companies
Alpha Data
Processing
Services LLC
National
Holding
2000-2003 2003-2006 2006-2011 Since 2011
Previous Experience
Mar’06 to Oct’11: Al Jaber Establishment & Group of Companies, Abu Dhabi as
ICT Support Engineer
Dec’03 to Jan’06:Alpha Data Processing Services LLC (Outsourced for Abu Dhabi Islamic Bank)
as Help Desk & IT Support Engineer
Mar’00 to Nov’03: Federal Bank, Cochin, Kerala, India as
IT Support Specialist
Personal Details
Date of Birth: 4th October 1978
Languages Known: English, Arabic, Hindi and Malayalam
Address: Abu Dhabi, UAE
Location Preference: UAE Countries
Nationality: Indian
Marital Status: Married
No. of Dependents: 3
Passport Details: G7079495
Visa Status: Residence Visa
Driving License: Valid UAE Driving License

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Applcation for Sr. IT Support/Service Desk Engineer

  • 1. Profile Summary Diligently ensured proper communication between L1 and L2 teams and observed the resolution to escalations within the given Service Level Agreements (SLA's). Excellence in mentoring and supporting the team of Technical Support Representatives via face-to-face, Telephone, Email communication as well as through the Level 2 (L2) queue. A technocrat with exposure in managing projects on installation, maintenance, IT infrastructure development and technical support. Gained exposure in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management. Expertise and proficiency in managing configuration, maintenance, migrations of large scale SCADA Engineering Systems and Application, ERP-SAP/JD Edwards, software & hardware devices with a focus on Servers/ Systems/ Printers/ Photocopiers/ CCTV/ POS/ Time Attendance. Capabilities in assessing and mapping security requirements and translating these requirements into techno-functional specifications, custom designing solutions and troubleshooting for complex information systems management. Education Bachelor’s Degree from Mahatma Gandhi University, Cochin, Kerala in 1998 Diploma in Computer Hardware Engineering & Networking from Government polytechnic, Ernakulum, Kerala in 2000 Professional Trainings and Associations Areas of Excellence Microsoft Certified System Engineer(MCSE) from Logic Software Solutions (P) Ltd, Cochin CCNA Completed from Cambridge Educational Institute in Abu Dhabi SCCM Completed (Microsoft Service Management with System Center Service Manager 2012 R2) Certificate in Assyst Incident Management Helpdesk System (Axios Systems) Training in various workshops including Office Etiquette, Telephone Etiquette common Barriers to Communication Training in: o JD Edwards Implementation and Various Technical Modules o SAP Implementation Soft Skills ICT Operations Technical Support Troubleshooting Installation & Configuration IT Security Management Risk Management First & Second Level Support Computer Hardware Maintenance Team Building & Leadership SIYAD HABEEBULLAH Offering over 12 years of experience Targeting assignments as Sr. Enterprise IT Support/Service Desk Engineer for End Users Proficient in managing the complex IT Support, design, configuration, deployment, administration, management and troubleshooting complex security configurations siyad.habeebullah@gmail.com 00971508165676 Change Agent TeamPlayer Analytical Collaborator Communicator Planner
  • 2. Career Timeline Technical Skills Providing first time resolution for all the tickets raised by users through help desk software systems MCSM/Assyst Axios Systems which includes incident change and problem management, also maintaining SLA Excellence in installing and troubleshooting MS Windows 2008,2012 R2 Server, Active Directory "AD-DS", DNS, Microsoft Exchange 2010 server, DHCP server configuration, SCCM, VMware, Hyper-V Expertise in technical configuration of MS Windows 95, 98, ME, NT, Windows 2000, Windows XP, Windows 7, Windows8,Windows10, Red hat Linux (Enterprises Linux) Diligent in configuring the machines for setting up LAN, WAN and Internet Connection Experienced in Computer Assembling, Hardware Troubleshooting, Outlook Exchange Configuration, Antivirus Setup & Proxy Configuration Installed of Optical Fiber Cable (Connecter Termination SC, ST, FC& MTRJ and Amwatch Asset Tracking Systems (RFID) Pioneer in Stripping, Epoxy Setting, Curing, Cleaving, Polishing & Microscopic Checking in OFC Troubleshot network issues relating to DHCP, DNS and TCP/IP and especially Sitrix 8.1, FileNet, Mosaic, Phoenix, Sybase, Oracle CISCO IP Phones Bloomberg, Reuters Systems Managed JD Edwards Distribution Section (Inventory Management) Rendered support and configuration of SAP Front-End Client Zylab EDMS software Support. Work Experience Since Oct’11: National Holding Abu Dhabi as Sr. Service Desk /Enterprise IT Support Engineer Key Result Areas: Resolving issues of end users with Microsoft System Centre 2012 R2 Managing Microsoft based infrastructure and operations, including Active Directory, SCCM, DNS/DHCP, Windows Deployment Services, file and print services, and SharePoint Services Configuring & installing Raid 1,RAID 6 ,Windows Server 2008 R2 in HP blade dl 380 g8 Troubleshooting DNS, DHCP, WLAN and SAP, JD Edwards ERP Blackberry BES and BIS Service Activation, Configuration and support for End Users Following up and documenting IT Security Policies & Procedures, IT Requests, Share Folders, EOE, ISE, Forms with Proper Approval Line in Management Providing support and troubleshooting POS Machine with IPOS Retail Pro Software Administering daily, weekly, monthly yearly Backup Dell Power vault (Symantec Backup Exec) Supervising SCADA Precast Systems Mesh Machine, Shuttering Robot, Fly Bucket, Batch Panel, PLC (Averman, SAA Engineering Germany) Maintaining and Support CCTV , Access Control Systems, Barcode Scanner, Monitoring MDF, IDF, Patch Panel, ONT, HP Call Manager, and Riverbed, IP Camera (Samsung) with Dedicated Server Providing Cisco VPN Support for all Outlets from Main Office ,solving issues regarding POS and servers of all National Feed and Floor Outlets Installing and troubleshooting Controls PGP Symantec Encryption, DLP Agent, Zlock & bluecoat. Federal Bank Al Jaber Establishment & Group of Companies Alpha Data Processing Services LLC National Holding 2000-2003 2003-2006 2006-2011 Since 2011
  • 3. Previous Experience Mar’06 to Oct’11: Al Jaber Establishment & Group of Companies, Abu Dhabi as ICT Support Engineer Dec’03 to Jan’06:Alpha Data Processing Services LLC (Outsourced for Abu Dhabi Islamic Bank) as Help Desk & IT Support Engineer Mar’00 to Nov’03: Federal Bank, Cochin, Kerala, India as IT Support Specialist Personal Details Date of Birth: 4th October 1978 Languages Known: English, Arabic, Hindi and Malayalam Address: Abu Dhabi, UAE Location Preference: UAE Countries Nationality: Indian Marital Status: Married No. of Dependents: 3 Passport Details: G7079495 Visa Status: Residence Visa Driving License: Valid UAE Driving License