• About 10+ Years of experience as Infrastructure Specialist in System Administration and Support Service Environments with Expertise in Microsoft Products.
• 10+ years in windows 2008/2012/2016 server builds & Implementations
• Expertise in Information Systems Management, Networking with expertise in implementation, operations & support functions of business solutions using IT as tool.
• At Managerial level, involved in IT Infrastructure Management, SOX, Strategy Planning, and Deployment- Process Re-engineering.
• At Execution level, involved in –Implementing CRQ’s Technical Support/ Troubleshooting, Systems Administration, and Server builds.
• Extensive experience in performing System Integration/Administration for Windows 2016, Windows 2012 & Windows 2008,Windows 2003, Microsoft Cluster Server ,VMware.
• Excellent interpersonal communication skills and work well with other team members to attain prompt problem resolution and disseminate accurate information.
• Ability to solve problems quickly and completely
• Excellent troubleshooting skills.
• Able to work in any shift and can support 24*7 production servers/network issues and emergency support in offices/client locations during any kind of disasters.
• Ability to do multi-task and work as part of a team and independently
My name is Michael and I have extensive experience in creating and implementing Information Technology and Desktop Support initiatives. I have strong project management skills, with the ability to lead projects at all phases from launch through to training and final implementation.
I specialize in the following areas:
- Information Technology Management
- Software Development/Coding
- Web Services Management
- Leadership / Team Building
- Software/Hardware Systems Support and Maintenance
- Project Management
- Troubleshooting / Process Improvements / Networks
Please feel free to get in touch with any thoughts, comments or questions about Information Technology – I’m always interested in making new professional acquaintances!
Amir MousaviPROFESSIONAL SUMMARYAmir has 8 years of IT tech.docxnettletondevon
Amir Mousavi
PROFESSIONAL SUMMARY:
Amir has 8 years of IT technical experience. He spent the majority of his professional time as an IT help desk technician, where he provided services including the following: end-user support; ticket documentation; imaging; Active Directory support; remote users assistance using VPN and other third party online applications, such as LogMeIn, CentraStage, Go to Meeting; installing Point Of Sale (POS) systems and main servers for franchise companies, including Staples, Office Depot and Install Server 2008; and creating domains including the required policies and network drives. He also has experience managing and troubleshooting print servers, plotters, scanners, and copiers.
More than 3 years experiencing Support, Configuration and Deployment VoIP using Cisco and Polycom equipment.
He holds an Associate’s degree in Network Administration in Information Technology. He also holds a Certified WAN Professional (CWP) certification in configuring Cisco routers and switches.
B.S of computer Science program will be completed by March 2017
WORK EXPERIENCE:
SOC
Reston, VAAugust 2015 to November 2016
Specialist On Call
Position: NOC Engineer
provided Tier 2/3 triage and escalation support for Specialists On Call’s growing corporate user base, datacenter and cloud environments. manage capacity and growth of Windows server, application and NAS storage environments.
As Network Operating Engineer in Infrastructure, I was working on all system, storage, and virtualization environments strategy for SOC's Infrastructure. This includes planning, design and execution.
· Delivered expert level with Windows servers (2008r2/2012) and enterprise technologies such as Active Directory, DNS, DHCP, Skype for Business, OneDrive, and Office365.
· Possess strong knowledge of configuring and administering Windows Active Directory Group Policies.
· Experienced in designing, configuring and administering VMware 5.5.
· Designed, deployed and supported network/system monitoring tools.
· Can demonstrate competency in infrastructure capacity planning and development and utilization of key performance indicators.
MBN
Springfield, VA August 2012 to March 2015
Middle Eastern Broadcasting network
Position: Systems Administrator
Responsibilities include keeping track of HP/Dell Enterprise systems, intact overseas satellite bureaus with Head Office at Springfield, VA. Maintaining DCs, RODCs, Sites Services, Blackberry Enterprise System, Microsoft Exchange systems. Configured monitoring tools for Cisco/Windows and Foundry Switches. Planned and configured daily/incremental backups using VERITAS Backup systems on to NAS and later pushing off to remote storage over the cloud on period basis. Planned, executed Asset Management software for tracking in-house, internet and overseas product in use as of now.
Involved with migration of mailboxes from old Exchange server to new Exchange.
Configured windows and MAC servers.
1. Mike J. McSweeney, DOD Secret, Security+
3346 Towser Street San Diego, Ca. 92123 Home (619)384-9625 Email:jobs@mikeshome.net
Infrastructure Specialist, Systems Engineer, Network Administrator, Field Engineer
OBJECTIVE
Seeking a DOD Secret position in the “Information Technology" field. I enjoy infrastructure design, implementation,
technical writing, quality assurance, and administration of computer network infrastructures. I enjoy coordinating and
documenting processes and data flow between workgroups. I enjoy interacting with and training fellow employees and
customers.
SUMMARY OF QUALIFICATIONS
Over 20 years of both Formal Education and Practical Experience in Infrastructure Engineering and Management.
Strong Technical Skills – consistently receive “Letters of Appreciation” from employers.
Excellent work ethic – perseverance and desire to work extra hours, until the job is done and the customer is happy.
Proactive in continual growth, performing upgrades while maintaining 100% “Network Availability”.
Strong interpersonal and Customer Support Skills
Possess Current Secret Clearance and Security+ (DOD ready)
EXPERIENCE
Possess extensive experience in all facets of the Information Technology (IT) Industry, including Virtualization
(HYPER-V and VMWARE VSPHERE (ESXI, Vcenter 4.x/5.5), Windows (W2K12,W2K8, W2K3, Windows 7/8/10), and
Server Blade Technology. Perform DIACAP/Risk Management Framework (RMF) processes in management of
Vulnerability assessment and mitigation utilizing Eeye Retina Scanning Engine and STIG Viewer for analysis and
mitigations by hardening ports and performing firmware updates, patch updates etc. I have experience with Server
OS, Software, and patch deployment utilizing Novadigm Radia/OVCM/HP Client Automation(CA) and deployment tools
including the use of Windows Powershell and vbs scripting. Familiar with Remedy Helpdesk, Unix, Firewall
design/administration, anti-virus (Symantec/McAfee), Veritas Backup Exec, Microsoft SQL, and others. I have HP
Proliant and Dell Poweredge Server experience including Blade architectures. I have established Internet connectivity,
designed TCP/IP scheme including DHCP, DNS, and routing utilizing 3com, Cisco and Ascend Routers. I have
implemented Internet/Intranet websites/IIS, both locally and through co-location facilities for high visibility/high
throughput traffic. I have performed in many roles including solution design, project management & planning,
technical writing, quality assurance (QA), network administration, Telephone/PBX/Voice Mail administration, heldpesk
(all tiers), field implementation & support, Server based Solutions. I have installed network applications including but
not limited to, Scan & Print, AutoCAD, Maccola Accounting, ADP Payroll, MS Office products, EDP Dataworks, MRP,
outlook and many others. I have both recommended and made hardware and software purchases. I ha ve excellent
documentation skills and have written corporate Installation procedures, engineering process guides, system policy
guides, operating procedures, status reports, and numerous other procedures and guides. I have interfaced with a
multitude of vendors including Microsoft, Symantec, VMware, and others in the implementation of Virtualization and
Server Based Solutions. Additionally I have interfaced with Pacbell, AT&T, ISP’s, and other vendors in the
implementation of E1/T1’s, and Frame Relay circuits for WAN, Internet, and Telecommunication connectivity.
WORK HISTORY
04/2007 to Present EDS/Hewlett Packard (HP)
Systems Engineer, Server Platform (Manager Terry Sharp)
Supporting the Engineering Department as a member of the Server Platform team for NMCI (the largest computer
network in existence), I provide engineering solutions, technical documentation, and support for multiple technologies
including Vmware Vsphere installations, W2K8 Server OS, HP C7000 Blade implementation, Print Management,
Information Assurance (IA), and Patch Management amongst others. I was actively involved in both the engineering
and implementation of the Vsphere 4.1 upgrade and Site Recovery Management (SRM) solutions.
Recently I was a key player in the successful rollout of XenServer Virtual Desktop Infrastructure (VDI) Solution, for
which I received a “Certificate of Appreciation”. My role was to coordinate with the Engineering teams (SERVER,SAN,
Network, IA scan, Firmware Engineering, and Collaboration), and to design, develop and document the step-by-step
configuration of the C7000 architecture for use within the VDI Solution. I then flew out to Washington DC to configure
the HP C7000 Blade enclosures for the Pilot Virtual Desktop Infrastructure (VDI), where my achievements were well
recognized.
I also coordinated with all of the NMCI engineering groups, and authored the Engineering Process Guide, ensuring
data-flow between groups, and identifying and correcting gaps in the process. As author, I keep up to date with
changes and document process changes, and ensure no new gaps are introduced.
2. Currently I am engaged in creating the architecture and documentation to upgrade Vmware from Vsphere 4.1 to
Vsphere 5.5. I also assist in keeping the Hardware catalog up to date to ensure server hardware solutions are
implemented in development such that old generation hardware in production never go EOL, and ensuring the life -
cycle is monitored and updated. I also manage the server hardware firmware updates, ensuring the latest firmware
updates are tested in development and implemented in production to mitigate IAV, and ensure server functionality.
03/2006 – 03/2007 KAISER PERMANENTE/IGATE
Field Services, Senior (Manager Jesus Castro)
Supporting IT Field Services for Kaiser Permanente, I held multiple responsibilities including the imaging, rollout, and
next day support of windows workstations throughout San Diego County. I also worked in the field providing
customer support for PC Laptop/desktop, application deployment, smart phone, email, proprietary Application Support
and configuration. Efficiently manage the remedy queue to document all service provided. During this period, Of 11
technicians serving the San Diego Region, I was one of only two technicians who received the highest mark in 8
different categories including Technical Skill and professionalism. I also received a letter of appreciation for resolving
a technical issue where several predecessors over a six month period were unable to resolve.
03/2004 – 07/2005 AIG – Private Client Group
IT Coordinator, Western Zone (Manager Karl Uphoff)
Responsible for Western Zone network operations and coordination between Corporate and branch offices. Performed
project management and implementation in the rollout of new operating systems (OS) images, Database updates,
report writing, inventory control and other projects. Act as liaison between local management and Corporate offices.
Perform local and remote administration and helpdesk when escalation to senior technical support was necessary.
Windows administration including but not limited to GPO’s, Security Groups, managing Microsoft Exchange users,
quotas, and distribution lists. Configured routers and switches. Remote management for desktop support. Ensure
latest technologies and standards are utilized for a robust and transparent network.
03/2001 – 11/2003 PEC/EDS/Hewlett Packard(HP)
Senior Technical Support Engineer (Manager Greg Hearne)
As a “Plank Owner” Supporting the largest Network Contract ever awarded, for the Navy/Marine Corp Intranet
(NMCI), I performed many functions. Responsible for the software distribution and rollout of thousands of
workstations, Windows Active Directory design and implementation, Windows Server builds on Dell Poweredge
servers, Remedy Helpdesk, Remote administration utilizing RDP, Terminal Services, Citrix. Light Redhat and Sun
Solaris Unix Administration, and Backup and Restore Functions using Veritas. As a member of the Senior Systems
Administration Team, I was looked up to in creating and solving troubleshooting methods. I have written many of the
Step-by-Step documents for builds, troubleshooting, and operational procedures. Was Highly Recognized and
Received a Letter of Accomplishment for my Superior Performance in the Stand-Up of the NMCI Network.
10/1986-02/2001 General Electric, CSC, Norden
Technical Engineer
Responsible for support, maintenance, and administration of ASW and SPAWAR Computer Network Systems.
10/1978- 10/1986, USN
Data Systems Technician DS2
Responsible for CDPS and ITAWDS Computer Systems.
EDUCATION
PROFESSIONAL TECHNICAL TRAINING AND CERTIFICATIONS
Comptia Security + Certified (Valid through April 2017)
VMware vSphere 5.5 Certificate
Microsoft Automating Administration w ith Windows PowerShellv3.0 MS-10961
Microsoft Implementing and Managing MS Server Virtualization MS-10215
Microsoft Managing and Maintaining Window s 8 MS-20688
Microsoft System Center 2012 Configuration Manager MS-10747 certificate
Hewlett Packard HP C7000 and Blade Technologies
Hewlett Packard Insight Manager
Vortex, Microsoft Certified Technical
Education Center
Certified, Microsoft Backoffice
SB Server, SQL, Exchange, Proxy, IIS
American Research Group Certified, Network Essentials (TCP/IP)
Internetworking with TCP/IP and routing technologies
NMCI Information Strike Force Certified, Windows Server Active Directory (AD) Services and
administration
Vortex, Microsoft Certified Technical
Education Center
Certified, Windows Server W2K3
Microsoft Approved (MCSE - expired)
New Horizons Computer Learning Center Certified, Microsoft Exchange Sever
Copernicus Sun Solaris Certified, Sun Solaris Sysamin II
3. NMCI Information Strike Force Remedy Helpdesk, Active Directory Architechture, HP Openview,
SLA Performance.
Learnsoft Corporate Training Lotus Notes Fundamentals
JES & Associates Unix Systems Administration
New Horizons Computer Learning Center Microsoft Access for Windows
United States Navy (USN) Computer and Peripheral Repair
United States Navy (USN) Data Systems
United States Navy (USN) Basic Electricity and Electronics
COLLEGE AND HIGH SCHOOL
Cleveland Institute of Electronics Associates Degree of Electronic Engineering
Mesa Community College Networking Concepts
Tidewater Community College Intro to Computer Science, Database Administration
Herbert Hoover High School Graduate, Diploma (CHSPE)
REFERENCES
Terry Sharp Manager, HP, Server Platform Terry.Sharp@hpe.com
Steven Blake Manager, HP, Server Platform (858)722-7562
Susan Johnson Infrastructure Specialist, HP (619)460-2650
Thomas Le Team Lead, HP, Senior vmWare
Engineer
(619)379-2483
Janice Eisner Teacher, San Diego Unified School
District K1-12
(619)518-4703