Ejaz Ahmad is an IT operations professional with over 12 years of experience in areas such as IT infrastructure management, information security, systems administration, and project delivery. He has worked for companies such as ArcelorMittal India and Hing Agro Industries, managing their IT departments and infrastructure. He has expertise in technologies from Cisco, Microsoft, and VMware and aims to leverage his experience to deliver solutions and increase profitability.

1. Ejaz Ahmad
 se_ahmad76@yahoo.co.in
 00 91-9934589733
India
IT OPERATIONS PROFESSIONAL
~ IT Infrastructure Management ~ Information Security ~ Systems Administration ~ Project & Service
Delivery ~
Aspiring to deliver solutions and increase profitability for a Business Unit by leveraging strong exposure.
PROFESSIONAL DIGEST
 A dynamic professional with 12 years of prolific learning experience in IT Operations entailing IT/IS
infrastructure management, information security, client management, Vendor Management & budgeting.
 Exposure in installation & configuration of Cisco Routers, Switches, Checkpoint UTM , Servers, WSUS,
M cAfee ePO, Symantec Backup Exec, WebSense . Ensuring performance, preventative maintenance &
troubleshooting of the same.
 Exposure in swiftly resolving technical problem under critical situations, guiding team members and
leading a group of enthusiastic engineers; well versed in conducting security risk assessment, risk
management, internal security audits and implementing security policies as per business requirement.
 Expertise in analyzing information system needs, evaluating end-user requirements, designing customized
solutions and troubleshooting for complex information systems management.
 Adept in administration, installation and technical support of client hardware, software, peripherals and
network.
 An effective communicator with exceptional analytical, technical, negotiation and client relationship
management skills with the ability to relate to people at any level of business and management.
ORGANISATIONAL EXPERIENCE
Since Jul’ 08 with ArcelorM ittal Group (ArcelorM ittal India) Ranchi
Joined as Executive - IT in July’ 2008.
KEY RESULT AREAS:
IT Operations:
 Spearheading overall responsibility pertaining to IT Department of the organization spanning Budget
preparation, Technical support, Datacenter management, Asset and Vendor Management.
 Playing a key role in drafting and implementing IT security network wide while interacting with internal
and external auditors periodically followed by implementing changes in security policy.
Infrastructure Management:
 Ensuring application of & compliance with the company’s policies in administration of IT Infrastructure /
facilities after review of new hardware and accessories.
 Assessing IT requirements of the organization in terms of software, hardware and other peripherals /
products and handling procurement of the same.
 Streamlining operation procedures and advising management to adopt modern techniques, which help
organization to maintain flawless system.
Project Management & Service Delivery:
 Implementing project plans within pre-set budgets and deadlines; meeting deadlines without
compromising quality norms and adhering to SLA.

2. Systems Administration
 Supervising the provisioning of new servers, installation and maintenance and documentation; performing
systems backups and restore procedures; modifying basic scripts to resolve performance problems.
 Performing systems backups, restore procedures, file replications and script management for servers;
managing as well as extending technical guidance to junior engineers for the File Server (FSRM, quota
management, complex file and folder access management), WSUS, Users/Groups & computer on AD for all
India users.
 Rendering L1 & L2 support for Servers (troubleshooting of Dell Hardware), maintaining applications &
services running on servers like FTP, SMTP, DNS, DHCP, Proxy and Content Filtering using Triton
WebSense / WebSecurity.
 Implementing as well as managing enterprise wide McAfee ePolicy Orchestrator, McAfee Antivirus Server
and Distributed Repository and monitoring servers and clients’ status of around 200 systems at different
locations.
Network Management
 Planning & designing Local Area Networks (LANs) and Wide Area Networks (WANs) across the
organization; ensuring high availability and security of LAN & WAN; troubleshooting WAN & LAN
connectivity issues, software and hardware.
 Spearheading the installation, monitoring, maintenance, support and optimization of all network hardware,
software and communication links; maintaining network security and application security.
 Maintaining the L2 and L3 switches (Cisco and Dell), L3 switching, VLAN, Inter-VLAN routing, VTP
domain , Etherchannel, port security, NTP, syslog, IOS up gradation, configuring site to site VPN,
managing rules to protect the web server & intranet, monitoring and periodic checking of logs.
Significant Highlights:
 Played a vital role in increasing awareness among users of India about importance of antivirus and
information & cyber security.
 Guided teams to oversee advanced issues with MS Outlook, Tally ERP 9.2 and AutoCAD, McAfee antivirus
clients.
 Steered the initiatives to build competencies of teams through regular technical knowledge sharing sessions
with other team members.
 Merit of receiving appreciation from CEO for contribution in designing and development of CSR
Management System & Automation of Attendance Management.
 PRECEDING ASSIGNM ENTS
Apr’ 05 – June’ 08 with Hing Agro Industries Ltd., Delhi as an Assistant M anager-IT
 Managing IT Projects, Procurement, Budgeting and Future planning of IT Infrastructure.
 Contributed in IT infrastructure setup and configuration (designing LAN/WLAN for more than 200 nodes)
Windows 2003 Server and Win XP Clients, Server Backup, Active Directory, DNS, DHCP, Roaming Profile
& Folder Redirection, OU, GPO, Installation and configuration of IBM&DELL Server, routers (Cisco 2811),
switches (Cisco 3750,2960), HSRP, VLAN, Wireless LAN, DVR, Access Control, HP & Dell servers (Win
2003), desktops (Win XP), Backup, thermal printers, laserjet & dot matrix printers, antivirus, subsequent
maintenance of hardware.
 Monitoring leased line, ISDN, ADSL, bandwidth usage with PRTG.
 Maintaining Antivirus Server, automated update, monitoring virus & malware outbreak information log of
antivirus clients.
 Installation and configuration of Firewall.
 Installation and maintenance of CCTV/Surveillance System, DVR, Biometrics
 Installation, configuration and troubleshooting of POS Machine, VPN, Client server network for 20 fast-
food restaurant.

3. Oct’ 02 – M ar’ 05 with Jay Enn Infotech Pvt. Ltd. Delhi as System cum Network Engineer
 Maintained hardware (Terminals, Desktops and Printers), Network (LAN & WAN)
 HP printers, Fujitsu & Canon Scanners, LAN, WAN (Cisco 1760, 2600 series) Router configuration for
Leased line, dial on demand, IPSec Tunnel, Cisco 2950, 3750 switches and Juniper network Sequencer
WXC250.
 Assembling and configuration of Intel and AMD based server and PC Components, and their drivers.
 Installation and configuration of OS (Windows NT, Server 2000, Win XP, Win ME, Win 98), MS Office,
Autocad, Tally, MS Outlook etc.
 Card level troubleshooting of Motherboard, PCI cards, CDROM, HDD, Printers, FDD, Scanners.
 Looked after maintenance of leased line (Site & Local exchange), ISDN; V.35 along with G.703 interface
digital modem configuration & Cisco 1600 series router, cisco, D-link switch.
 Laying and patching of structured cabling (Cat5), Installation of Rack and patch panel, preparation of
network diagram etc.
SELF EM PLOYM ENT
 Worked on various assignments pertaining to Assembling, Troubleshooting of Desktops, Installing &
Configuring Servers and Local Area Networking; Apr’ 99 – M ar’ 02
Qualification and Training Highlights :
 Master of Computer Application  CiscoCertifiedNetwork Associate(Certified)
 Cisco Certified Network Professional(Trained)  Microsoft Certified System Engineer(Trained)
 Project Management(Trained)  Training on High Performance Team
 Training on Cross Cultural Competence.  Training on Decision Making
 TrainingonEmployee engagement&motivation  Training on Autocad Map
Technical Skills:
 Installationconfigurationandtroubleshooting of Cisco/Juniper Routers – RIP, EIGRP, OSPF,ACL
 Installationconfiguration and troubleshooting of Cisco/HP Layer 3 & Layer 2 Switches, creating
and managing of VLAN, Inter-VLAN routing, VTP domain, PVSTP, trunking, Etherchannel, port
security, NTP, syslog, IOS up gradation etc.
 Installation,configurationandtroubleshooting of Windows 2003/2008 Server, Active Directory,
GPO, OU, DNS, DHCP, WSUS, Windows Deployment Server.
 Network & System designing, and project management .
Operating System : Windows 2003/2008 Server, Windows XP, Window 7 and Windows 8, Linux.
Language : VB/VB Script, C++, HTML
Strength: Innovative and self-motivated with ability to work on cross cultural and functional team,
can motivate the group to work in team and share ideas.
Personal Information:
Father’s Name Mumtaz Ahmad
Marital Status Married
Date of Birth 05.04.1975
Languages Known English, Hindi, Urdu
Passport No. L5526345
Passport Expiry Date 29/12/2023
Salary Negotiable.