This document contains the resume of Derrick B. Butler, who is seeking an IT position utilizing over 8 years of experience in network operations, helpdesk support, and computer security in government environments. He has worked for various government contractors and has a Top Secret security clearance. His experience includes positions in call center support, computer analysis, field technician work, and helpdesk roles. He has skills in hardware and software troubleshooting, networking, security, and operating systems like Windows and MacOS.

1. Derrick B. Butler
4211 Mockingbird Circle
Waldorf, MD 20603
Cell: 240-330-2571
Home:301-705-6569
E-mail: DerrickBButler@gmail.com
SUMMARY
8 + years of DoD experience working network operations, helpdesk support and computer
security in fast-paced and challenging environments. Demonstrated, ability to acquire
technical knowledge and skills rapidly. Exceptional skills with oral and written
communication. Seeking an Information Technology position, that will allow me to utilize
my skills for increased productivity. Experience in quality assurance and research and
development for services for clients supported. Worked in Army, Navy, Air force and
marine clients and VIPS.
Security Clearance: Top Secret Clearance
EDUCATION
College of Southern Maryland La Plata, MD 2008-Present
Associates of Applied Science in Computer Information Technology
Associates of Applied Science in Computer Security
RECOGNITIONS
Letter of Recognition in A+ Skills
Robotics derby participant College of Southern Maryland
CERTIFICATIONS
Security+
Windows 7
EXPERIENCE
Hewlett-Packard
Cyber Call Center Help Desk Lockheed Martin AFNCR Large
June 2015-
• Updating remedy tickets
• 24-7 call center operator
• remote desktop assistance for customers
• creating tickets in queue for help desk technicians
• configuring email accounts in outlook for end users
Universal High Tech Development (ITA CASD) Pentagon telecommunications Agency

2. Computer Analyst/ Computer Operator
June 2014- November 2014
• Edits, revises and re-routes messages for the Enhanced Communications
Gateway System (ECGS) and Automated Message Handling System (AMHS).
• Maintains circuit availability, functionality, & integrity for message output to oversee
200 communication lines, ports, numerous terminal devices & peripheral equipment.
• Port forwarding, switching, load balancing of message traffic.
• Maintaining daily reports of messages received.
• Monitoring network traffic using virtualization within ECGS and AMHS.
• Provides timely remediation for high ranking customers.
• Receives, analyzes, coordinates, monitors, and reports critical incidents across the ITA
enterprise impacting ITA customers
• Hardware and software troubleshooting both over the phone and face to face.
• Evaluates and responds to incident reports by troubleshooting, repairing, and/or
reconfiguring network and transport services.
• Monitors, collects data for projects and evaluations.
• Performs initial/primary ITA interface with respective command centers (and staffs),
to include: Defense Information Systems Agency (DISA), The Joint Staff (JS),
National Military Command Center (NMCC), SECDEF Communications, Army
Operations Center (AOC), 844th Communication Squadron (CS), Pentagon Building
Maintenance Operations (PBMO), Integrated Emergency Operations Center (IEOC),
and the Building Operations Command Center (BOCC) on matters concerning
ongoing operations, exercises, and readiness.
Lockheed Martin (buffalo group temp project (Afnet Project and DEE) Team lead,
Tier 3 Help Desk Technician/Computer Administrator
January 2014 to June 30, 2014
• Provided both lead support and backup support for migration projects.
• Troubleshooting of VPN issues.
• Hardware and software installation.
• Created and disabling user accounts using active directory.
• Documented trouble calls using Remedy and Legacy Remedy
• Removed virus and spyware.
• Configured Blackberries
• Provided hardware and software troubleshooting both over the phone and face to
face.
• Troubleshooting network connectivity issues.
• Troubleshooting on BES server for Blackberries.
• Utilizing active directory to modify permissions.
• Outlook Exchange server troubleshooting.
• Monitors, collects data for projects and evaluations.
Mindbank
NMCI Field Technician

3. March 2013-to January 2014
• Troubleshooting of application base problems.
• Troubleshooting of Dell and HP hardware such as notebooks and desktops.
• Used Remedy and HP Service Manager 7 for ticketing systems.
• Provided hardware and software troubleshooting both over the phone and face to
face.
• Maintained records for seat moves.
• Configured systems for deployment to users.
• Installations of hard drives, printers, motherboards, ram, video cards, system boards.
• VPN troubleshooting.
• Deployed systems for refreshes
• Performed malware and virus removal.
Resource management Concepts
SIPR network technician Techdiv department EOD temp project
September 2012 to February 2013
• Working on SIPR classified accounts using Active Directory
• Unlocking locked out users.
• Creating user accounts on SIPR
• Troubleshooting classified printers
• Hardware installations and troubleshooting on classified network
• Tracked trouble tickets using Remedy.
• Troubleshooting of network issues
• Experience with HIPS and NIPS tools
• Provided hardware and software troubleshooting both over the phone and face to
face.
• Configured systems for deployment of users.
• Hardware and software installations and configurations
• Performed monthly tape back ups.
• Citrix troubleshooting and support.
• Juniper
• Server patching and configurations
Boeing Data Lab Aviation technician
(March 2011 to Feb 2012)
• Troubleshot desktop computers
• Networked printers to server
• Provided inventory control
• Provided hardware and software troubleshooting both over the phone and face to
face.
• Tracked deployment of sensitive data contained on hard drives, USB approved
devices, laptops and specific Boeing equipment.
• Provided lab support to the P8 program.
• Performed data analysis.
• Verified the integrity of data and transfers
• Analyzed specialized messaging systems for Boeing using an in house program.

4. • Assisted with the development of diagrams using AutoCAD.
PSI PAX Washington Navy Yard Field technician (temp)
March 2010 to Jan 2011
• Configured Blackberry mobile devices.
• Supported the Radia program.
• Documented trouble calls using Remedy.
• Provided hardware and software troubleshooting both over the phone and face to
face.
• Used remote tools such as Bomgar remote client to remediate user issues.
• Provided VPN support and maintenance.
Microtech VTC Facilitator Missile Defense Agency
October 2009- February 2010
• Facilitated and troubleshot Tandberg Video Teleconferencing equipment.
• Scheduled video teleconference meetings for customers.
• Provides telephonic video conference support.
• Management of all IT equipment.
• Customer support and assistance
Charles County Board of Education Computer Analyst Intern (summer project
internship)
June 2009 to September 2009
• Configured of smart boards.
• Management of inventory of all IT equipment.
• Maintenance and management of help desk tickets using Group Link helpdesk work
order software.
• Performed server conversions.
• Moderate phone support to prevent work order escalation to desk support.
• Resolved or redirected questions and problems concerning hardware, network and
software.
• Maintained and performed troubleshooting of computers and peripherals.
• Installed and updated software.
• Ensured that hardware, peripherals and software were properly configured and fully
functional.
• Facilitated and troubleshot Polycom Video Teleconferencing equipment.
• Configuration of computers for deployment to users.
• Facilitated VTC’s.
• Configured Norton Security Suite for public schools.
• Configured firewalls
• Updated virus definitions on McAfee.
• Created user accounts and passwords on computer network.
College of Southern Maryland Helpdesk Technician Intern
December 2008 to June 2009

5. • Performed printer, fax and computer troubleshooting.
• Re-building of machine hardware.
• Configured machines using Windows XP operating system SP3.
• Maintained and manages Group Link’s eHelpDesk work order software.
• Provided moderate phone support to prevent further work orders from escalation to
desk support.
• Resolved or redirected questions and problems concerning hardware, network and
software.
• Maintained daily log of student attendees.
• Created user accounts utilizing Active Directory.
HARDWARE & SOFTWARE SKILL SUMMARY
Hardware
Dell workstations, HP Workstations, IBM workstations, Projectors, Audio, Video, Network
Cards, Printers, and Fax machines, Copiers, Hubs. Servers, gateways, IMAC, MacBook pro,
Mac Book Air, Xerox Printer/scanners, mobile devices,
Software
Windows XP, Windows Vista, McAfee, MS Office 2000 2003,2007 and 2010, Adobe,
Adobe Professional, Active Directory, ,Windows 95, Windows 98, Windows 2000,
Windows Server 2003, Exchange Server 2003, Mac OSX, Novel Client Server, Microsoft
Office 2007, windows 7, Windows 8, SM7, Remedy 6.8, Mavericks OSX, ECGS,EGS,
DMS,
References Upon Request.

6. • Performed printer, fax and computer troubleshooting.
• Re-building of machine hardware.
• Configured machines using Windows XP operating system SP3.
• Maintained and manages Group Link’s eHelpDesk work order software.
• Provided moderate phone support to prevent further work orders from escalation to
desk support.
• Resolved or redirected questions and problems concerning hardware, network and
software.
• Maintained daily log of student attendees.
• Created user accounts utilizing Active Directory.
HARDWARE & SOFTWARE SKILL SUMMARY
Hardware
Dell workstations, HP Workstations, IBM workstations, Projectors, Audio, Video, Network
Cards, Printers, and Fax machines, Copiers, Hubs. Servers, gateways, IMAC, MacBook pro,
Mac Book Air, Xerox Printer/scanners, mobile devices,
Software
Windows XP, Windows Vista, McAfee, MS Office 2000 2003,2007 and 2010, Adobe,
Adobe Professional, Active Directory, ,Windows 95, Windows 98, Windows 2000,
Windows Server 2003, Exchange Server 2003, Mac OSX, Novel Client Server, Microsoft
Office 2007, windows 7, Windows 8, SM7, Remedy 6.8, Mavericks OSX, ECGS,EGS,
DMS,
References Upon Request.