Carentheus Adam Powell has over 15 years of experience in customer service, computer operations management, and technical support roles. He has managed teams of up to 6 people and overseen functions related to a large data center. Powell has extensive experience with Windows systems administration, desktop and network support, and virtualization technologies like VMware. He currently works as a data center systems support engineer for Monsanto, where his responsibilities include managing operating systems, coordinating password resets, and supporting virtual machine software.

1. Carentheus Adam Powell
118 West Center Street, Troy, IL 62294
314-333-2783
caradpow@yahoo.com
______________________________________________________________________________
CUSTOMER SERVICE / COMPUTER OPERATIONS MANAGEMENT PROFESSIONAL
Experienced in a team leadership managerial role within a large data center. Responsiblefor all functions interactive
with the data center to include technical team and vendor access as well as responsiblefor overseeing a staff of 6 tasked
with monitoring theglobal network’s functional use of the data center. Additional lead responsibilities include
attending lead meetings, change controls, personneltraining and scheduling, and front line monitoring and coordination
of technical responseas it pertains to the data center and global infrastructure.
Windows Systems Administrator, Support Analyst with 7+ years of experience performing 1st
, 2nd
and 3rd
level support
troubleshooting desktop and networking/administrative tasks within a server environment.
Certifications include A+ and Network +, and MCDST.
 Citrix ICA Client  Microsoft Cloud
 Active Directory  Trend Micro Security Suite
 Lotus Notes Server  TCP/IP, IPX Network Protocol
 Microsoft SUS Server  Dial-in RAS Issues
 Microsoft Virtual PC  Network InfrastructureDesign
 Microsoft Office
2000/XP/2003/2007
 Primus eServer
 VMware Workstation/GSX Server  Automated OS Installations
 VPN/LAN Maintenance  Remedy Action Request System
 Symantec Antivirus Server  Interactive Intelligence I3
Areas of Expertise:
 Management  Customer/Agency Relations
 Computer Excellent  Team Building
 Analysis/Problem Solving  Computerized Training Systems
 Internal Technical Support  Policy/Procedure Formulation
PROFESSIONAL EXPERIENCE
Kelly Mitchell (Monsanto Corp) - Contractor, Saint Louis, MO November 2012 – Present
Data Center Systems Support Engineer II (contractor)
Technology Utilized:
 Windows 7, XP, 2003/ 2008 Server, Backup Exec, VM Ware, RDP
Achievements:
 Monitoring and maintaining backups covering theNorth America, Asia Pacific, Europe, South America,
Africa, and The Philippines Islands
Responsibilities:
 Manage departmentaloperating systems; Windows 10, Windows 7, Remedy, MSSharepoint
 Coordinates the resetting of passwords for user accounts in Active Directory
 Assist server upgrades/ replacement/ patching
 Coordinates the paging system “rapid reach” to assign departments tasked with the installation of new
computer hardware and software
 Coordinates support of Virtual Machine server software programs within departments
 Coordinates documentation of Server issues, Backup issues, VPN, Router/ Switch connectivity, Network
outages, Proprietary Monitoringsoftware(BMC, Remedy, What’s up Gold, Solar Winds/ Spectrum, Open
Manage, VM Ware, SAP, and Symantec BackupExec), and Backup TapeManaging systems

2.  Utilized expertise to lead and participatein projects requiring changes.
Developed and implemented strategies and guidance to optimizeperformance and capacity building.
Initiated and implemented performance solutions
Apex Systems Inc. - Contractor, Saint Louis, MO April 2012 – July 2012
Technical Support Engineer/ Network Engineer (Contractor)
Technology Utilized:
 Windows 7, Vista, XP, 2000, 2003/ 2008 Server, VM Ware, Citrix, RDP
Achievements:
 Implementing server/ network upgrades documenting processes and procedures; driving process
improvements through involvement field projects
Responsibilities:
 Manage departmentaloperating systems;Windows 7, Win 2000
 Coordinated the creation, modification, and removal of user accounts in Active Directory
 Assist server upgrades/ replacement
 Coordinate the procurement and installation of new computer hardware and software
 Coordinate Virtual Machine server softwareprograms within departments
 Coordinate the installation of software patches and upgrades, Active Directory.
GC Services Contractor, Saint Louis, MO July 2011 – November 2011
Technical Support Engineer/ Desktop Support (Contractor)
Technology Utilized:
 Windows 7, Vista, XP, 2000, 2003/ 2008 Server, MacBooks, AutoTask (VPN), Kaseya
Achievements:
 Developing troubleshooting schemes and creating internal communications; documenting processes and
procedures; driving process improvements through involvement with in-house, and field projects
Responsibilities:
 Manage departmentaloperating systems;Windows 7/Vista, XP, 2000
 Coordinated the creation, modification, and removal of user accounts in Active Directory
 Assist server operations in network communication and coordination of service outages
 Coordinate the procurement and installation of new computer hardware and software
 Coordinate Symantec virus protection server softwareprograms within departments
 Coordinate the installation of software patches and upgrades, Active Directory.
Roche Diagnostics, Indianapolis, IN June 2007 – July 2011
Technical Support Specialist/Clinical Chemistry – Hospital Laboratory Automation
Technology Utilized:
 XP, 2000, 2003 ServerClarify/Prisma Client, Avaya, Omnilink, DataCare, Middleware, Accucheck,
Bloodgas, Axeda (VPN/LAN), Active Directory, Virtual Networking (VMWARE)
Achievements:
 Developing troubleshooting schemes and creating internal communications; documenting processes and
procedures; serving as Product Champion to gain specialized knowledge in a particular Application area;
driving process improvements through involvement with in-house, field, and international projects
Responsibilities:
 Provides technical support to Health Care Professionals and customers on Roche Diagnostics Corporation
Point of Care products used in professionalsettings
 Completes, maintains and processes pertinent information in the Clarify call tracking systemregarding
customer issues
 Acts as a liaison between the customer and the post-launch product support teams and gives customer
perspectiveinput to pre-launch product development teams

3.  Creating reasonable work-arounds for known softwareissues
 Serves as support and technical resource to theOmnilink / Datacare / Instrument Manager IT Products/
Solutions group
 Defined and implemented Active Directory and related services
Assisted in designing, implementing and evaluating applications, systems and utilities relevant to Active
Directory services.
 Utilized expertise to lead and participatein projects requiring changes.
Developed and implemented strategies and guidance to optimizeperformance and capacity building.
Initiated and implemented performance solutions.
 Directory Services - eDirectory, Active Directory, LDAP, DIRXML, NsureIdentity Manager, GPO design,
Role Based Services rights delegation, Microsoft Identity Integration Server (MIIS), Microsoft Identity
Lifecycle Manager, Certificate Services
Made2Manage Systems, INC, Carmel, IN Sept 2006 – June 2007
Customer Support Analyst (contract)
Technology Utilized:
 XP, 2000, Citrix ICA/Metaframe Client, Active Directory, Interactive Intelligence
Achievements:
 Maintain daily contact with customers, providing updates and essential information regarding customer cases
Responsibilities:
 Fact Finds to learn procedures followed and source of error
 Completes, maintains and processes pertinent information in the Clarify call tracking systemregarding
customer issues
 Resolve customer issues via testing, research or connection
 Creating reasonable work-arounds for known softwareissues
 Handles requests for futureupgrades, patches and change requests
 Serve as member on support Functionalteamto increase specialized area
knowledge and develop customer solutions
 Assist server operations in network communication and coordination of service outages
Core BTS, Carmel, IN February 2003 – July 2006
Desktop Specialist/ Sr. Staff Consultant
Technology Utilized:
 Windows Vista (Beta Testing), XP, 2000, Citrix ICA/Metaframe Client, Active Directory, Heat 7 & 8,
RIS, DameWare (VPN)
Achievements:
 Tier 3 support for Desktop /Citrix neighborhood.
Responsibilities:
 Serve as the departmental point of contact for desktop technology support and services
 Provide desktop computer support for Citrix ICA Client
 Manage departmentaloperating systems;Vista(Beta), XP, 2000
 Coordinated the creation, modification, and removal of user accounts in Active Directory
 Assist server operations in network communication and coordination of service outages
 Coordinate the procurement and installation of new computer hardware and software
 Coordinate Symantec virus protection server softwareprograms within departments
 Coordinate the installation of software patches and upgrades, Active Directory.
St. Vincent Hospital Contact Center, Indianapolis, IN January 2002 – July 2003
Call Center Representative / Health Care Professional
Technology Utilized:
 Remedy Action Request, Interactive Intelligence Achievements:
 Reduced the number of claim errors by creating an additional training manual for theclaims department.

4.  Inputted information from testing a GUI-based claims entry systemthat is now used company wide for
entering claims.
Responsibilities:
 Medical claim data entry systemusing N.A.S.C.O. mainframe.
 Check each claim for currency errors or for any typeof medical miss-bills.
 Maintain tracking list of all claims processed through department.
 Using Remedy, received, tracked, and routed incoming calls and responded to inquiries regarding physician
referral in a high volume call center environment.
 Typing, bulk and special mailing, and processed payments for health-related courses.
 Registration for health promotion programs and classes.
 Heavy customer interactive support - provided customer service to patients.
 Assisted higher management in solving procedure problems in consumer related issues.
 Assisted in inner-office United Way Committee.
Skills
Operating Systems
Windows 3.x 10 years Expert; Windows 95 3 - 6 years Expert; Windows 98 1 - 4 years Expert; Windows ME/NT/2000
Professional 1 - 3 years; Windows XP 1 – 3 years Expert, Windows 2000/2003 Server 1 – 3 years Expert , Windows
Vista 1 – 3 years Expert, Windows 7 1 – 3 years Expert
Education
University of Missouri Saint Louis
St. Louis, MO
Major: Computer Science
Minor:Music
Training
CompTIA
NET + 2005
May, 2008
MCDST (Microsoft Certified Desktop Support Technician)
May, 2006
CompTIA
A+ 2003
April, 2004
Central Nine Career Centers
Computer Technology Certification
June, 1999
Communications & Commerce
Course Name: Microsoft Networks
Certificate Earned: Technical Support Engineer
Enrollment Status: Graduated
Date Completed: March 2001
ST. Vincent Hospital
Indianapolis, IN
Certified Emergency Medical Technician
Enrollment Status: Completed / Graduated
Date Completed: January 2004
PROFESSIONAL DEVELOPMENT

5.  Management Plan Performance  Managed Care
 Business Development  Technical Support Consulting