The document outlines the roles and responsibilities of an IT professional including managing complex projects, ensuring backups of virtual servers, enterprise applications and databases, administering systems and servers, planning technology upgrades, ensuring security compliance, and providing various IT support services. It also describes several key projects completed including implementing backup solutions from Veeam, Symantec, and Microsoft DPM; deploying a thin client infrastructure to reduce costs; implementing Symantec DLP for data security; and configuring Symantec PGP for laptop encryption.

1. Roles & Responsibilities:
 Managed and lead complex, multi-faceted projects and integrate with existing systems
 To Ensure backup and replication of virtualized server infrastructure by Veeam
 To Ensure Protection of Enterprise Applications, Databases, Departments and End-user data by
Symantec Backupexec , DLO,DPM and other backup tools
o Business Applications
o Web Applications
o End-users
o Departmental Folders
o SAP systems
o Offsite storage and Tape Media
o To ensure timely availability of Getz Pharma enterprise applications & system backups
and restoration on secondary site
o Proactive monitoring of servers, storage, and tape libraries with the help of Solar wind
& MRTG
o Achieved backup of all the enterprise data at specified level of intervals
o Maintained Symantec Backup Exec application for real time end-user data backed up
o Develop procedure and guidelines for smooth backup and restoration
o Level-2 troubleshooting of IT infrastructure and backup systems
o Quality Control equipment’s centralized IT control and data backup
 Systems and Servers administration which includes uptime of Server applications,
management of 2000 users and mailboxes, portals, enterprise backup, service desk
management, servers and storage administration.
 Migrations & Upgradations of current technologies to latest technologies to enhance business
productivity.
 Planning, Designing and deployment of Systems & Services.
 Ensure adherence to the Information Security policies and procedures.
 IT Services Administration
o User account management
o Mailbox management
o LOA management
o Users and computers administration in active directory
o Email related services access to end users
o Departmental and end users folders permissions and quota management
o Level 2 and Level 3 support
o Proactive and preventive maintenance
o Manage critical technical service issues, and provide second-level trouble shooting
services in close co-ordination with user and shared with team members
o Patch management on client PC’s and servers
o End user profile & services management
o Grant/revoke access control
o Installation, implementation & troubleshooting of new applications on core servers
o HMI / MMI Industrial PCs support
o Administration & management including DHCP, Active Directory, DNS, etc.
 Ensure continuous replication of IT services to DR (Disaster Recovery) Site
 Assist in formalizing IT & security policies and resource classification schemes; maintain and publish
all information technology standards, procedures, and guidelines, including monitoring and reviewing
compliance procedures
 Administrate and maintain cost effective thin client computing infrastructure
 Install and manage Microsoft fileserver, with effective hierarchical controls
 Administration of WSUS(Windows update server)
 Administration of windows IIS web & ftp server
 Design, configure and implement Symantec Data Loss Prevention technologies to eliminate the
risk associated with potential data loss
 Design, configure and implement Symantec Pretty Good Protection/Privacy encryption
technology(whole disk encryption)
 Technical support for Flex Frame.

2.  Project management and commissioning
 Technical proposals, installations and configurations
 Storage Management for Servers and Backup Infrastructure
 Event Management (Provide technical support to all the workshops, trainings, audio/video
conferences and meetings).
 Systems audit and take corrective measures and ensure compliance of IT policies and
procedures.
 Specialized computer controlled equipment software and hardware support (provide technical
support to Lab devices & equipment and production machines).
 Managing and troubleshooting the virtual infrastructure based on VMWare and perform day to
day operations like backup, reporting and performance evolution of virtual machines.
 Upgraded to Windows 2008r2 NFS for Centralized File Server System
 Managing Branch Office Servers and Services
 Proactive Servers Maintenance and security updates
 DNS and DHCP Server Management
 Antivirus Servers Management
 Level 2 & 3 support to branch office infrastructure and users
Key Projects:
 To Ensure backup and replication of virtualized server infrastructure by Veeam:
 Install and configure Veeam backup and Replication solution for virtual
infrastructure
 Schedule backup of more than 50 virtual machines
 Data retention policy implement and set frequency of data backup
 To Ensure Protection of Enterprise Applications, Departments and End-user data:
 Install and configure Symantec Backupexec 2010 and 2012 server for
Exchange, Symantec EV, Departmental folders, Linux OS and some other
applications
 Install and configure Symantec DLO 7.5 for end-users real time backup
 Quality Control Lab Equipment Data Backup and Centralized IT Control:
 Configure system level security of all equipment PCs
 Configure centralized data backup solution for QC and SRD Lab
 Configure backup of HPLC, GC, Atomic Absorption Spectrum, TOC Analyzer,
Particle counters & climatic chamber etc.
 WD Dedicated storage server configure
 Data retention policy implement and set frequency of data backup
 Successfully test backup software for Quality Control equipment
 Microsoft Data Protection Management (DPM):
 Install and configure Microsoft DPM for Exchange server and SharePoint server
backup
 Thin Client: Cost and Energy Efficient Computing Infrastructure implemented(NComputing
thin client infrastructure)
 By administrating thin client infrastructure Reduce Utilities and Hardware cost
 75% electricity saving
 60% hardware cost saving
 90% administrative cost saving
 Enabled Multi-login and roaming data features
 Applied quota and policies for NComputing users for security purpose
 Exceptional resources management
 Maximized data security while limiting the end user profiles, USB and other
mass storage devices
 Symantec DLP: To Ensure Enterprise Data Protection Data Loss/Leak by Potential Threats,
Vulnerabilities and Performed Business Risk & Impact Analysis, Remediation Strategies for
Safety and Security Controls
 Successfully configure complete suite of DLP on test server
 Install and configure DLP Two Tier infrastructure in Production environment

3.  Install and Configure these servers
o Enforce Server
o Email Prevent
o Endpoint Server
o Network Discover
o Network Monitor
o Web Prevent
o Data Insight
 Configuration of DLP Polices
 Agent and server-side application configuration
 Endpoint Client Configuration
 Data Classification
 Version upgradation
 Symantec PGP : Stolen, Theft or Lost Laptop Data Protection:
 Successful deployment of PGP Universal Server
 Configure Polices for Domain and Non Domain laptops
 Encrypts entire, or partial, hard drives
 Install cluster server
 Upgrade PGP universal server
 Helpdesk System: Manage Engine:
 Install and configure Manage Engine centralized help desk system
 Customize with organizations requirement
 Follow ITIL guide lines for ticketing
 Access Control System : Velocity-Hirsch
 Deployment of centralized access control system Velocity-Hirsch in
organization
 Microsoft SQL Server:
 Install and configure Microsoft SQL server and its cluster for Symantec
Enterprise Vault, Access Control System and for some other applications also
create maintenance plan for tuning and backup purpose
 SAP Project Office :
 Deployment (Domain Controller, DNS server, DHCP Server and Antivirus
Central Console) for SAP project
 Antivirus Solution – Kaspersky:
 Installation and configuration of Kaspersky antivirus solution