Dan Winko has over 20 years of experience in systems administration, technical support, and IT management. He has extensive skills in networking, Windows server administration, virtualization, and communications systems. Winko has a proven track record of managing technical projects, resolving complex issues, and providing guidance to team members. He currently works as a Systems Administrator for a large credit union, where he oversees critical systems and ensures regulatory compliance.

1. DAN WINKO
QUALIFICATION SUMMARY
 Seasoned administrator with considerable proficiency in designing and configuring technical
environments
 Demonstrated ability to set development standards and technical direction
 Developed extensive working knowledge of multiple technologies, interfaces, and integrations
 Responsible for developing tactical strategies, processes, and procedures related to
system/application administration
 Maintained security scheme for individuals, roles, and groups analyzing reports for anomalies and
compliance issues
 Demonstrated ability to manage tasks independently and proactively take ownership of
responsibilities
 Strong leadership skills with ability to provide expertise, guidance, and constructive feed to team
members
 Effectively communicate complex and detailed technical information to a diverse population
 Utilized critical thinking skills to evaluate present and alternative solutions that are consistent with
business objectives
 Proven natural ability to handle multiple projects, tasks, and assignments at the same time
 Continually collaborated with IT and business partners on work groups and initiatives
TECHNICAL SKILLS
 Cisco Unified Communications Solutions 7.x, 8.x, 10.x: CUCM, CUP, CUC, UCCX
 VMware: ESXi, vSphere 5, 5.5, 6
 Windows XP, Windows 7, Windows Server 2003, 2008, 2012, Microsoft Office 2003-2010
 Active Directory, LDAP, Group Policy, TCP/IP, DHCP, DNS, FTP, SNMP, IIS, RDP Services
 EMC App Xtender 6.5, 6.5.2, 7; Fujitsu scanners 45 6000 series
 Symantec Backup Exec 15
 PC/Server installation, maintenance, and troubleshooting: Dell/HP/Cisco hardware and software
 Platform rollouts, major deployments, refresh projects, decommissions
 Help Desk trouble ticketing software: Track-It, HP Service Desk, WonderDesk, Dell Kace 1000
PROFESSIONAL EXPERIENCE
Jax Federal Credit Union, Jacksonville, Florida August 2009 – Present
Systems Administrator
 Administrator for all aspects of Cisco Unified Communications Manager, Unity, Unified Presence,
and Contact Center Express
 Ensured that all tasks and projects met compliance and regulatory requirements
 Monitored application release, service packs, and patch schedules for all modules of the credit
union’s software inventory
 Provided IT training and education of internal and external staff to ensure business continuity
 Conducted proposals and ensured timely contract renewals ensuring the most cost-effective
outcomes
 Established and maintained system backups and restores thereby providing business stability
 Responsible for the implementation and management of the migration to a Windows 7
environment: imaging, GPO, security which was completed before the required deadline
 Successfully resolved hardware and software issues through the coordinated use of both vendors
and team members
 Utilized impact analysis process to ensure departments were prepared for business interruptions
and widespread outages

2.  Responsible for the safeguarding of member’s financial information via security and integrity
management utilizing update and patch technologies (Patchlink, SCE, Dell KACE 1000, scripting)
and McAfee ePolicy Orchestrator
 Contributed to the Information Systems electronic document repository by the way of the creation
and maintenance of current and newly established procedures through personal initiative
 Received multiple commendations through company’s employee recognition program and emails
 Performed component-level hardware/software repair on Dell/HP desktops, laptops, and servers
within SLA guidelines
 Directed and assisted in VDI thin client conversion from HP desktops project
 Research, implementation, and administration of Microsoft servers for the following systems:
Imaging, Credit Retrieval (Equifax); Symform PDF (in-house electronic documents); FICS
(mortgage and loan applications); File and Print server
 Instrumental in the migration from Novell eDirectory to MS Active Directory and conversion from
Groupwise to Outlook
CompuCom, Jacksonville, Florida August 2008 - March 2009
Systems Administration
 Troubleshooting software and hardware for end users and backup Network Support
 Performed component-level hardware repair on desktops and laptops within SLA guidelines
 In charge of ad hoc setup of Dell PCs for new hires as well as rotating computer inventory based
on lease life
 Responsible for the proper operation, maintenance, and configuration of the following peripherals:
DocuMate scanners; Canon and Xerox multifunction printers, fax machines, copiers; Dell
projectors
 Utilized script files in building new computer images and software updates
 Documented and tracked efficiencies of internal control processes
 Employed personal skills, vendor literature, and communications with team members to resolve
hardware and software technical issues
 Exercised initiative by developing a knowledge base to be used onsite
 Assisted Atlanta Site Supervisor in the setup of a new web-based asset tracking database and
retrieval system
 Established and maintained excellent working relationships with counterparts in computer
industry
 Experienced in Microsoft Windows 2000, XP; Microsoft Office 2000; DNS, DHCP, TCP/IP; Proxy,
Enterprise Administrator, Norton Ghost; Symantec and Sophos: anti-virus and firewall solutions
US Embassy, Brasilia, Brazil 2005 - 2008
Contract
 Networking, Computer Tech, Troubleshooting
 Performed on site repair to local residences and agencies within Embassy grounds
 Installed and managed small networks for and residents
 Installed operating systems for end user: Windows 98, 2000, XP
 Researched and resolved any technical trouble with Desktops or Laptops
 Provided software training one on one with customers depending on their needs
 Built custom computer systems
 Implemented software upgrades, operating systems, Microsoft software, Virus protection, Firewall
installation
HCA Patient Account Services / PAS, Orange Park, Florida July 2002 - September 2003
 Troubleshooting software and hardware for end user and backup Network Support

3.  Ad hoc setup of Dell PCs for new hires as well as classrooms for Training Department
 Responsible for backups, antivirus updates, and new implementations
 Designed and implemented PAS intranet website while coordinating specific requirements with
HCA’s Corporate Office
 Created, maintained, and monitored all login scripts for all users at the facility
 Continually maintained and updated intranet server (Dell) and website
 Administered NT4.0 servers (Dell) along with Win2K workstations (Dell) and servers (Dell)
 Installed and repaired hardware and software; including scanners, printers, fax machines,
copiers, projectors, and modems
 Provided Help Desk training to co-workers
 Exercised initiative to resolve problems with Track-It software, resulting in decreased downtime of
work order status
 Assisted North Florida Division’s Network/PACS Technical Specialist in the setup of a new facility
(50+ end users)
 With limited information, fixed SQL database necessary for proper billing
 Maintained excellent working relationships with counterparts in the technical computer industry
 Successfully managed problems, tickets, tasks, and out of cycle requests through prioritization
and SLAs
 Experienced in Microsoft Windows 9X; ME; 2000 Professional, Server; NT workstation 3.51, NT
server 4.0; Microsoft Office 98/2000/XP; DNS, DHCP, FTP, TCP/IP; Meditech, Onnet Host Suite,
Proxy, Document Direct, Enterprise Administrator, Vista Plus, VNC, SSI, WINASAP, Medifax,
Onbase Client, SQL 2000 Server, Norton Ghost 6.6, 7.0, 7.5, 8; Symantec Anti-virus; Veritas
Backup Exec
 Assigned by the CEO to PAS’s “Current and Future Projects Committee”
Mac Papers, Inc., Jacksonville, Florida March 1998 – February 2001
 Customer service, Computer Support, Problem solving, Night Operator
 Maintained a help desk and provided telephone support for Windows NT, 95, 98; Microsoft Office
97; and printers
 Utilized BrightStor Arcserve in order to perform nightly backup routines (including 5 servers)
 Responsible for nightly printing of customer invoices and bills (in excess of 1000 accounts)
 Assisted IT department by providing first level technical support
 Proactively monitored and reported performance and utilization of assigned technologies
US Navy, Jacksonville, Florida March 1992 – March 1998
 Problem and trouble shooting, Electrician’s Mate (Held TOP SECRET SECURITY CLEARANCE)
 Maintained electrical power systems of a nuclear U.S. Naval aircraft carrier
 Supervised and mentored approximately 125 recruits as Recruit Chief Petty Officer (RCPO)
 Performed maintenance and troubleshooting on diesel generators, ship’s service turbine and
motor generators, motor controllers
 Conducted monthly training of Division personnel in electrical education and safety
 Responsible for planned maintenance service for 3M systems
 Participated and provided input for Disaster Recovery planning and exercises
 Responsible for physical and educational training of ship’s security force section
 Practice and Adherence to the military “Code of Conduct” philosophy and “Mission” statement
EDUCATION
Florida State University, Tallahassee, Florida - Bachelor of Science Degree - 2005
Majored in Information Studies and Minored in Communication