1. Tyran Kirkland
460 Russet Hill Rd
Hoover, AL. 35244
205-948-6503
tjkirkland29@gmail.com
PROFESSIONAL PROFILE
A Seasoned IT Professional with experience specializing in Corporate, Healthcare, and University areas
of business technology. A results oriented leader demonstrating highly effective analytical and technical
skills. Extensive knowledge and experience in hardware and software configuration, Citrix and VMware
Server management, network and security policies, implementation, migration, router configuration,
desktop/server administration, and client relational support. A successful track record in team leadership,
project management, and a reputation for meeting challenges head-on, to achieve outstanding results.
BACKGROUND SUMMARY
More than fifteen years of information technology includes:
Active Directory Management System Administration Network Security
Windows Server Administration Cloud Computing SQL DB Management
Router Configuration Systems Engineering Backup/Recovery Expert
Citrix
Virtualization (VMware/Oracle VM Virtual Box)
Disaster Recovery
Technical Documentation
Network Engineering
Systems Integration & Deployment
Service Desk Operations
Internal Application Development
Technical Support Services
Project Management
SharePoint Operations
Data Migration
Desktop Imaging/Deployment
Server/Desktop Virtualization
Microsoft Exchange
Client Relations
SCCM Expert
Risk & Vulnerability Management
EMPLOYMENT HISTORY
Technical Expertise
 SCCM Administrator to provide support to the existing SCCM infrastructure and its users thereof
 Deploy and Configure applications on current windows server operating systems;
troubleshooting application, security and system events.
 Manage and Execute large scale storage, backup, and recovery strategies (NAS / SAN, HSM).
 Build and Maintain physical and virtual servers, applying security patches, upgrading and
porting applications to new OS platforms including Web, Application and Database tiers.
 Configure IIS and Transport protocols, managing client and server protocols; requesting, and
installing certificates.
 Manage virtual servers in VMWare; configuring load balancing, traffic management, and
application delivery on F5 LTM and Citrix NetScaler.
 vCenter Site Recovery manager and VMWare vSphere experience.
 Implement Risk Management and Vulnerability strategies aided with the use of industry
leading vulnerability scanners.
 Configure and Monitor Network Intrusion Preventions (IPS) and Security Information Event
Management systems
 Analyze network characteristics (e.g., traffic, connect time, transmission speeds, packet sizes,
and throughput) and recommends procurement, removals, and modifications to network
components.
 Expert in design and configuration of Group Policy, DHCP, and DNS.

2. UAB, Birmingham, Alabama 12/2004 – 10/2015
Information Systems Specialist
Work internally to provide optimal support for departmental information systems requirements and
objectives.
 Provide Desktop/Server Support to Faculty/Staff/Students, across multiple Operating System
platforms (Windows, Linux, & Mac machines).
o Provide Systems Support for Windows Server
o SCCM administration - proactive and reactive investigation to all aspects of
Configuration Manager including; agent configuration and communication, site
configuration and communication, patch management, application packaging and
distribution, operating system deployment (OSD), inventory tracking, system reports, IT
system security related issues etc.
o Risk and Vulnerability management by use of network security tools and scanners.
o Responsible for applying Software Updates and Installs
o Strong Functional Knowledge in the setup and management of Virtualization
(VMware/Oracle VM VirtualBox).
o Manage and Execute large scale storage,backup, and recovery strategies (NAS / SAN,
HSM).
o Utilized Altiris Client Management Suite for multiplatform desktop management.
o Experienced in the setup of local and network printers
o Use Symantec Ghost to create and deploy new customized images on machines
o Remotely deploy and/or silently install/customize software by use of
PowerShell/VBScript/WSH/Jscript
o Used SharePoint to develop and manage our helpdesk ticket tracking system.
o Implement and Manage Active Directory,IIS, GPOs, Access Control, User/Computer
account creation strategies as needed on a daily basis
o Proficient in supporting Microsoft Exchange Server
o Performed scheduled routine Server backup/recovery strategies as well as the
installation of new hardware/software modifications to existing desktops.
o Project Leader of design team for developing cloud technology strategies,security
policies, new system roll outs, etc.
o Expert in design and configuration of Group Policy, DHCP,and DNS.
o Skilled at troubleshooting desktops that have been compromised by viruses
o Trained Faculty/Staff/Students on the functionality of our Polycom and various other
video conferencing systems.
o Provide end-user support for mobile device setup and management
o Configured Firewalls/Router/Switch for new and existing departmental systems and
upgrades.
o Analyze network characteristics (e.g.,traffic,connect time, transmission speeds, packet
sizes, and throughput) and recommends procurement, removals, and modifications to
network components.
o Configure and Monitor Network Intrusion Preventions (IPS) and Security Information
Event Management systems

3. Vitalworks/Cerner, Birmingham, Alabama 02/2001 -12/2004
Software Support Specialist (Team Lead)/Systems Engineer
A computer software industry that provides small to medium private practices with practice management and EMR
solutions,services,and hardware to meet business needs across various platforms.
 Provide remote technical support and assistance to customers and VitalworksCerner service personnelin
the installation and utilization of healthcare software, hardware, and business applications.
o WAN Configuration for end userusing Cisco routing equipment – Setup VPN / RDP
communications between clients main and satellite offices.
o Designed, Installed, and Optimized new client network topologies & site configurations.
o Applied advanced networking concepts in the analysis, study,and design of data networks.
o Support AIX Systems for practice management applications
o Responsible for the installation & support of Practice Management/EMR systems across various
platforms.
o Managed new implementation support team in staging new client Practice Management installs
o Tier 2 & 3 level support for Electronic Medical Claims Processing
o Third Tier support for Red Hat Enterprise Linux
o Provide support for Practice Management Software dealing with Claim Form Alignment and
Mail merge.
o Troubleshoot Remote Client issues dealing with printer, scanner,and Dymo labeler.
o Use SQL to diagnosis VWPM software and claim processing issues.
o Perform system hardware staging, reimaging, and configuration for new systeminstallations
and add-on hardware
o Windows 2000/2003 server setup using Active Directory
o Maintain department and offsite file server, i.e. back-ups, creations and deletion of users,
applying group policies, network share folder creation, etc.
o Provide Software Deployment & Customizations using various tools & software
languages; Batch, PowerShell, SQL, VBScript, WSH, etc.
o Provide internal Systems support Troubleshooting,Installing, and Upgrading workstations and
peripherals in various department units.
o Responsible for researching new hardware/software based on supplied requirements. Prepare
recommendations for purchase to the IT manager.
Teletech, Fairfield, Alabama 01/1998 -06/2000
Technical Representative
 Provide centralized support for DSL and Dial-up Internet access,assisted customers with
hardware/software maintenance issues,established printer connectivity across the network, and used telnet
to support password and email issues.
Responsibilities Include:
o Receiving inbound calls and providing professionalservice and technical support to customers
o Obtained relevant information to assist in the resolution of client problems, while also creating
detailed and accurate case notes
o Assistclients with printer and other peripheral setup and connectivity issues
o Assisting customers with new setup/installs for internet access and email setup
o Resolved issues associated with broadband connectivity
o Reset routers and modems for escalated customer support issues
o Provided support for securing network routers and setting up Wireless Access Points.
o Provide internal desktop support
o Assure All internal machines are patched and updated
o Installed approved software requested by Teletech’s support management/staff
o Troubleshoot internal hardware issues as needed
o Used Symantec Ghosting solutions to image desktop computers

4. EDUCATION
Bachelor of Science, Management Information Systems, Virginia College, Birmingham, Alabama
Associate of Applied Science, Network Engineering, Virginia College, Birmingham, Alabama
Cisco Network Associate Diploma, Virginia College, Birmingham, Alabama
CERTIFICATIONS and TECHNICAL EXPERTISE
Certification – A+ Certification ● Java Development Certificate ● Microsoft Certified Professional
● Network Certified Professional (Net +) ● SQL Development Certificate
Software/Program Languages – Altiris ● Backup Exec ● Fluke Network Inspector ● Java ● MS Lync ●
MS Office Suite ● MS Project ● Nessus ● SCCM 2012● SQL Server ● Symantec Ghost ● Sysprep ● T-
SQL
● VBScript ● VB.Net ● Visio ● Visual Studio ● VM WareOracle Virtual Machine ● WSH
Systems – Cisco ● DOS ● Linux (Fedora/Red Hat/Ubuntu) ● Mac ● Windows Desktop (ALL Platforms)
● Citrix ● Windows Server (2008-2012 r2) ● MS Exchange ● SonicWALL