John Penney has over 15 years of experience in information technology roles within the federal government. He currently works as an IT Specialist at the Joint Warfare Analysis Center, where he provides technical support, acts as a technical expert, and communicates with various stakeholders. Previously, he served in IT leadership roles for the 100th Force Support Squadron and Army and Air Force Exchange Service, where he provided customer support, technical expertise, and training. He has various technical certifications and a background in security clearance.

1. John M. Penney
6075 Schooner Circle
King George, VA 22485
(540) 663-3147
jmpenney@gmail.com www.linkedin.com/in/jmpenney
Qualification Summary
Accomplished Information Technology (IT) Professional with demonstrated expertise providing
system and network support to achieve Command goals. Skilled at leveraging technology to
enhance operations with success leading all phases of projects ensuring on time completion.
Adapt at working with cross-functional teams and fostering strong alliances with staff at all
levels. Excellent analytical, organizational, and communication skills dedicated to surpassing
the Commands objective.
Professional Experience
Joint Warfare Analysis Center (JWAC)
Dahlgren, VA
07/2010 - Present
Hours per week: 40
Plan, Series, Grade and Job Title: GS-2210-12, Information Technology Specialist
(CUSTSPT/INFOSEC) (This is a federal job)
Supervisor: Jennifer Hill (540) 653-3850, okay to contact this Supervisor: Yes
Duties:
Customer Service and Trainer: Provides technical IT support services to Command computer
end-users as part of a team of Technical Support Specialists by diagnosing and resolving client
computer system software, hardware and user account-related issues including but not limited to
hardware/software installation, configuration, troubleshooting, repair and replacement of failed
system components and peripherals not covered by third-party vendor maintenance agreements.
Provides training to both end-users and co-workers on a variety of subjects to included hardware
and software associated with the Command's IT systems.
Technical Expert: Independently plans and provides support to resolve complex issues and
escalates problems requiring urgent or expert attention or coordinates with the appropriate
process owners when additional resources are required in conformance with accepted policies
and practices; adheres to instructions, policies and guidelines in exercising judgment in resolving
commonly encountered problems or issues. Decides the course of action based on analyses of
the issues related to an assignment and selects the appropriate course of action from many
acceptable alternatives using sound judgment by researching, choosing, interpreting, modifying
and applying methods to the specific problem. Knowledge of and skill in applying IT principles

2. and practices; IT systems development life cycle management concepts; performance monitoring
principles and methods; quality assurance principles; technical documentation procedures;
systems security procedures and analytical methods. Has an understanding and practical
knowledge of the interrelationships between the other IT disciplines.
Communication: Communicates with end-users, co-workers and managers in the command,
both inside and outside the immediate office, as well as representatives of other government
agencies or private industry, utilizing either verbal or written communication methods. Prepares
and updates manuals and operating procedures and changes in methods and practices where
appropriate. Developed procedures and drafted them into self-help documents for end-users and
co-workers.
Developmental Assignment: Spent 52 weeks on temporary assignment to the network team
learning, participation in, and leading Cisco switch and Cisco fabric extender assembly,
configuration, and installation; Voice over Internet Protocol (VoIP) and Sectéra vIPer phone
setup, configuration, and deployment; and the deployment, upgrade and use of other network
related equipment and software.
Accomplishment:
➢ Performance award received based on performance appraisal for specialized experience.
Additional Duties:
➢ Voice over Internet Protocol telephone system administrator.
➢ Solarwinds Network Monitoring software administrator.
Career Highlights:
➢ Led the project to plan, configure, deploy, and recover 108 Cisco Catalyst switches which
remained on schedule through to completion.
➢ Led two extensive network cabling projects re-cabling the data center and associated
network closets for two campus wide server and switch consolidation projects in a
minimal amount of time. Additionally, participated in the server and switch consolidation
projects ensuring minimal down time was experienced by the commands end-users.
➢ Led the effort and provided a detailed report to the Command to determine the feasibility
of transitioning streaming news feeds from satellite to over the internet.
Clearance:
➢ Active Top Secret/Sensitive Compartmented Information security clearance based on a
Single Scope Background Investigation.

3. 100th Force Support Squadron
RAF Mildenhall, UK
11/2003 - 07/2010
Hours per week: 40
Plan, Series, Grade and Job Title: NF-2210-IV, Lead Information Technology Specialist (This is
a federal job)
Supervisor: Stephen Bain (+44-1638) 545175, okay to contact this Supervisor: Yes
Duties:
Customer Service: Provided technical IT support services to 300+ Squadron computer end-
users by maintaining, troubleshooting, repairing and/or replacing computer systems components,
peripherals, software, and Local Area Network (LAN), Wide Area Network (WAN), and
Wireless Local Area Network (WLAN) equipment in accordance with Department of Defense
(DoD) and United States Air Force (USAF) computer systems and networking standards,
policies and techniques.
Technical Expert: Familiar with a variety of the field's concepts, practices, and procedures.
Relied on experience and judgment to plan and accomplish goals. Identified, researched and
resolved technical problems involving system components and software.
Information Assurance (IA) Officer: Administered the program for the squadron that focused
on information security (INFOSEC), computer security (COMPUSEC), communications security
(COMSEC), network security (NETSEC) and emissions security (EMSEC). Conducted risk
assessments for Non-Appropriated information systems that identified information assets,
vulnerabilities, threats, and other safety factors. Preformed annual systems security evaluations,
audits, and reviews with the assistance and support from the 100th Air Refueling Wing IA Office.
Maintained the Network User agreements for over 300 squadron end-users ensuring users
received initial IA training within the requisite time frame for completion and tracked annual
refresher training and records for currently trained personnel.
Communication: Communicated with end-users, co-workers and managers within the squadron
and with personnel from higher headquarters utilizing a variety of verbal or written
communication methods, such as phone or e-mail, producing routine reports, inquiries, letters
and other documents as required for system maintenance, documentation. Prepared and updated
manuals and operating procedures and changes in methods and practices where appropriate.
Collaborated with end-users, co-workers, external customers, and vendors to develop IT systems
requirements and deliver solutions meeting said requirements. Developed procedures and
drafted them into self-help documents for end-users and co-workers.
Trainer: Provided training to both end-users and co-workers on a variety of subjects to included
hardware and software associated with the command's IT systems.

4. Career Highlights:
➢ Developed the plans to deploy the Air Force Services Agency’s Non-Appropriated Funds
(NAF) network connecting all of the NAF functions on the base to a single network for
command and control.
➢ Setup, configured, deployed and maintained four SonicWALL firewall appliances and
two SonicWALL SonicPoint WLAN access points.
➢ Configured and deployed 180+ computers installed with the Federal Desktop Core
Configuration 2.2.
➢ Setup, configured, deployed and maintained two Microsoft Windows Server 2003 servers
and 20 Microsoft Windows XP terminals in the Galaxy Club Complex and two Microsoft
Windows Server 2003 servers and 6 Microsoft Windows XP terminals in the Dining
Facilities running the Aloha Restaurant Point of Sales software from Radiant Systems.
➢ Setup and configured two Microsoft Windows Server 2008 servers for Payroll and the
Galaxy Inn Lodging Facility.
➢ Redistributed computer equipment within the squadron as a money saving strategy saving
a total of $20,000 over three years.
➢ Produced the plan to re-distribute LAN jacks in the squadron headquarters building
during renovation saving $100,000.
Army and Air Force Exchange Service (AAFES)
UK Consolidated Exchange, UK
12/2002 - 11/2003
Hours per week: 40
Job Title: Computer Technician (This is a federal job)
Supervisor: Robert Harris (+44-1638) 532882), okay to contact this Supervisor: Yes
Duties:
Customer Service, Technical Expert and Trainer: Provided technical IT support services to
200+ exchange computer end-users by installing, configuring, troubleshooting, repairing and/or
replacing computer systems components, and software, LAN equipment, WAN equipment, and
associated hardware in accordance with DoD and AAFES computer systems and networking
standards, policies and techniques. Trained end-users in computer system operations.
Certifications
➢ CompTIA Project+, 8/2015
➢ Cisco Certified Entry Networking Technician, 2/2015
➢ CompTIA Network+ CE, 11/2014
➢ CompTIAA+ CE, 11/2014 (Renewed)

5. ➢ CIW Web Design Specialist, 11/2014
➢ CompTIA Security+ CE, 9/2014 (Renewed)
➢ Microsoft Certified Technology Specialist: Windows 7, Configuring, 6/2011
➢ ITIL Version 3 Foundation Certification, EXIN, 8/2010
➢ Client Support Administrator Certification, USAF, 11/2003
Education
Western Governors University
9/2014 - Present
Major: B.S. Information Technology—Security
Credits Earned: 20 Competency Units, working toward degree.
Relevant Coursework:
• Information Technology Fundamentals
• Web Development (CIW Web Design Specialist)
• Networks (CompTIA Network+)
• Security (Cisco Certified Network Associate Security)
• Databases
• Software Development (JAVA and Python)
• Interconnecting Network Devices (Cisco Certified Network Associate)
• Project Management (CompTIA Project+)
• Leadership and Management
• Technical Writing
University of Maryland University College, Europe and Asia
Major: Computer Science and Information Systems Management
Credits Earned: 120 plus Semester hours, no degree.
Relevant Coursework:
• Windows 2000
• Windows 2000 Server
• Windows Network Infrastructure
• Computer Programming with Pseudo Code, BASIC, and Pascal
San Diego State University
Major: Computer Science
Credits Earned: 90 plus Semester hours, no degree.
Relevant Coursework:
• Computer Programming
• Unix and the C Programming Language
• Unix System Administration
• Computer Programming Languages
• Physics I and II
• College Algebra

6. • Calculus I, II, and III
Job Related Training
➢ Automating Administration with PowerShell 3.0, Course 10961
➢ Interconnecting Cisco Networking Devices, Part 2 v2.0
➢ Interconnecting Cisco Networking Devices, Part 1 v2.0
➢ Wireshark Network Analysis, Chappell University
➢ Taclane Operator Training, General Dynamics C4 Systems
➢ DISA Provisioning and Order Entry Training
➢ Maintaining and Administrating Windows 7 in the Enterprise, Course 50292
➢ System Center 2012 Configuration Manager, Part 1: Administration, Course M10747
➢ Active Directory 2008 for support Professionals, Course AP08
➢ Troubleshooting and Supporting Windows 7 in the Enterprise, Course 6293
➢ CompTIA Security+
➢ Microsoft Windows 7, Configuring Course 70-680
➢ Microsoft Windows Server 2008 Administration
➢ Information Technology Infrastructure Library (ITIL) Version 3 Foundation Course
➢ HTML course and Dreamweaver
➢ Identifying, Adding, and Removing System Component
➢ Introduction to Internet-working
➢ Wireless LAN Technologies
➢ Wireless Communications Basics
➢ LAN Fundamentals
➢ System Administrators
➢ Technical Support: PC Diagnostics and Repair
➢ CompTIAA+
➢ Workgroup Management Training
Awards and Recognition
Performance Awards:
➢ JWAC, 2012, 2014, 2015
➢ 100th FSS, 2004, 2005, 2006, 2007, 2008, 2009, 2010
Military Medals:
➢ USAF Commendation Medal with Oak Leaf Cluster
➢ USAF Achievement Medal
➢ USAF Good Conduct Medal with four Oak Leaf Clusters
➢ National Defense Service Medal