David Gage has over 15 years of experience in IT roles. He is currently an IT Internal Auditor at Cisco Systems where he conducts quarterly audits of internal processes to identify risks and assist in developing risk mitigation plans. Previously, he was a Senior IT Analyst at Cisco and Systems Administrator at Stiefel Laboratories where he supported over 700 and 430 users respectively and managed various systems and networks. He has a wide range of technical skills and experience across operating systems, virtualization, security, imaging, and more.

1. David Gage
Gager73@gmail.com
408.859.4168
Professional Experience
Cisco Systems San Jose, CA
I.T. InternalAuditor May 2011 - Present
Part of audit teams tasked to conduct quarterly audits of internal corporate IT processes, identify potential risk gaps, assist in developmentof
management action plans for senior staff to addressremediation for and document findings in a reportused to update the Audit Board of
Directors
 Identify and discuss risk areasin assigned audit focus
 Develop projectplan and scope for assigned audit area
 Contact Audit Points of Contact (senior corporate members – Director and above) to develop initial rapport, addressaudit focus and
scoped in areas, and provide continual progressupdates
 Contact and schedule meetings with involved partiesfor audit inquiry process
 Review documentation and system information for confirmation of activities within audit focus
 Draft audit findings, relay information to audit points of contact for understanding and addressing of findings, and developmentof action
plans to mitigate/reduce the identified risk
 Develop reportof audit to be presented by management to Audit Board of Directors
I.T. Analyst November2006 – May 2011
Senior IT Analyst of a department of four full-time staff and two contractors, supporting both internal and externalusers. Escalation point of
contact for emergency/top priority issues.
 End-user supportfor up to 700 employeesboth in-house and worldwide, with a 24-7 on-callweekly rotation
 Created and maintained end-user accountsfor both Active Directory systems and LDAP
 Supported in-house user ShoreTelphone system
 Supported end-user mobile devicesand smartphones
 Developed, managed, maintained builds and images for end-user systems
 Worked with vendorsto identify and decide on end-user system models
 Maintained end-user 3-yearrefresh cycle
 Developed database for asset management
 Documented processesand procedure for system image creation, updates, and backup of end-user systems
 Working with Cisco, managed transfer of mobility solutions from IronPortto Cisco for future supportand billing
 Physical inventory (hardwareand software) of all serversin use by Business Systems department to assist with decision to relocated to
Cisco data center or remain at currentlocation
Stiefel Laboratories (formerly Connetics Corporation) Palo Alto, CA
Systems Administrator May 1999 – November2006
Senior IT Analyst of a department of three full-time staff and two contractors, supporting both internal and externalusers. Escalation point of
contact for emergency/top priority issues.
 Managed corporate levelpatch management and antivirus solution for all company workstations and servers
 Lead/Senior IT supportfor 220 usersin-house (between two buildings) and 210 US-based field staff employees
 Acted as liaison between IT subgroupssuch as networkoperations, business applications, and desktop support
 Partnered IT with Purchasing to reduce corporate expendituresand lower cost for systems and equipment
 Trained and waslead member for desktop supportgroup, also handled escalations of workrequests
 Primary point of contact for all computer supportissues ranging from basic desktop and laptop software to troubleshooting of LAN/WAN
networkconnectivity problems
 Provided in-person supportduring off site national field sales meetings
 Senior build engineer for all end-user workstations, laptops, and lab systems
 Managed user accounts and access rights for networkshared resourceswithin NT4 domain/Windows 2000 Active Directory network
 Worked with a team to create an in-house help desk supportand toll-free support line for field usersand shared in 24/7 on-callsupport
 Developed SOP'sand documents for processesand procedurespertaining to user account setup, system and networkconfiguration,
patch management, and end-user support
 Participated in the updating and standardization of company systems to meet FDA’sCFR 21Part11 and Sarbanes-Oxley compliance
Education
 Six Sigma Yellow Belt
 ITIL v3 FoundationsCertified
 Mission College, Santa Clara CA
Associates of Science – Computer Networking Technology
 Dell Certified Technician

2. Supplementary Information
Projects
 Technical lead for migration of end-user systems to new company standard image while retaining user data and ensuring maximum
uptime
 Managed and maintained enterprise wide system standards for end-user systems
 Built out custom imaging system and documented process for using Symantec Ghost to improve speed and accuracy for new
system setup
 Managed migration hand-off of corporate legacy mobility accounts to new company
 Managed IT component for project for system setup/build-out and support for LDAS (Agilent) Chemstore/Chemstation project.
 Implemented and contributed support for rollout of Seibel – Pharma SFA application for corporate field sales force
 Managed the review, installation, and qualification of corporate level patch management software
 Corporate-wide update for Windows Service Pack 2, Windows Service Pack 3,
 Identified, implemented, and maintained corporate level patch management system for BigFix Unified Management Platform
 Assisted in Windows 2000 Active Directory roll out from Windows NT4 domain structure
 Mass system upgrade from Windows 9x to Windows 2000 and Windows XP for field users
 Contributed in reviewing of e-mail attachment management software incorporating Microsoft SharePoint 2003, network monitoring
utilities, server consolidation to new blade center servers and VMWare virtualized servers, and Symantec Client Security 3.0
 Managed the review, installation, and qualification of corporate level antivirus solution
 Managed and maintained enterprise wide system standards to reduce support overhead
 Migration of Macintosh systems to Windows NT4 systems
Technical Experience
 OS: Microsoft Windows 7/XP/2000, Windows 2008, 2003, 2000, NT4, Mac OS 9/X (Panther/Tiger/Leopard), BartPE/WinPE,
CentOS/Ubuntu/Red Hat Linux, FreeBSB UNIX
 System Imaging: Symantec Ghost, Paragon Disk Backup, Acronis True Image
 Virtualization: VMWare Workstation/Server(GSX)/ESX/Fusion, Parallels Desktop, Windows Hyper-V
 Server Systems: Active Directory, NT4 Domain structure, Exchange 5.5/2000/2003, LDAP
 Collaboration: WebEx, Remote Desktop, WebEx Connect, SameTime, Jabber, NetMeeting
 Security: Symantec Antivirus, McAfee Antivirus, BigFix Unified Management Platform, Windows Security Essentials, SpyBot S&D,
AdAware
 Networking: TCP/IP, DHCP, DNS, FTP
 Desktop Applications: Microsoft Office 2010/2008/2007 (Mac)/XP, 2000 Suite (Outlook/Entourage, Word, Excel, PowerPoint,
Access, Visio), Adobe CS Suites (Acrobat Standard/Professional, Illustrator, Photoshop)
 Hardware: Lenovo/IBM ThinkPad/ThinkCentre, Apple MacBook Pro, Dell Dimension/Optiplex/Latitude/PowerEdge, IBM x-Series,
MPC Millennia/All-In-One, NetApp FAS
 Governance: CoSo Audit Framework, Cobit 5, CFR 21 Part 11, Sarbanes-Oxley, GxP Compliance
REFERENCESAVAILABLEUPON REQUEST