Jordan Allen Deese is seeking a position as a Systems Administrator or IT Project Manager. He has over 10 years of experience in various IT roles for the US military, private companies, and contracting agencies. His experience includes systems administration, help desk support, network administration, customer service, and project management. He has a Bachelor's degree in Computer Information Systems and various IT certifications.
The Desktop Support Administrator role is to provide a single point of contact for end users
to receive support and maintenance within the organization's desktop computing
environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all
hardware and equipment (including but not limited to PC, terminals, printers and scanners)
to ensure optimal workstation performance. The person will also troubleshoot problem areas
(in person, by telephone, or via remote access) in a timely and accurate fashion, and provide
end-user assistance where required.
Apply for job: www.uniquestaffingservices.com
To secure a position as a IT service Desk in growing organization that will challenge my skills, analytical and problem solving abilities. Excel in this progressive networking environment to the fullest my potential having 6 years of experience in networking.
The Desktop Support Administrator role is to provide a single point of contact for end users
to receive support and maintenance within the organization's desktop computing
environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all
hardware and equipment (including but not limited to PC, terminals, printers and scanners)
to ensure optimal workstation performance. The person will also troubleshoot problem areas
(in person, by telephone, or via remote access) in a timely and accurate fashion, and provide
end-user assistance where required.
Apply for job: www.uniquestaffingservices.com
To secure a position as a IT service Desk in growing organization that will challenge my skills, analytical and problem solving abilities. Excel in this progressive networking environment to the fullest my potential having 6 years of experience in networking.
Technical Resume for Melvin D. Gooden. Seeking desktop support opportunities in the Houston, Texas area. Microsoft Certified professional with experience in diverse environments.
Technical Resume for Melvin D. Gooden. Seeking desktop support opportunities in the Houston, Texas area. Microsoft Certified professional with experience in diverse environments.
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• Connecting to networks; and communicating clearly with Project Managers, IT Directors, Customers, other Site field service technicians, network staff and others that or involved in the Projects.
Hybrid Information Technology Professional, with over 20 years of experience in managing and implementing efficient and cost effective information technology practices. Very flexible and multitask oriented. Willing to mesh with any team to aid in achieving success towards the overall goal of the company.
1. JORDAN ALLEN DEESE
2963 E Pinetree Blvd
Thomasville, GA
31792
Phone: 229.977.6243
To obtain a position as a Systems Administrator/IT Project
Manager
EDUCATION
Computer Information Systems, B.S.
Pursuing
Community College of the Air Force
High School/Vocational Tech
Diploma August 1999 - May 2002
Thomas County Central, Thomasville, Ga
EXPERIENCE
Smartsource, Inc.
July 2012 - Present
IT Contracting Agency
• Have completed site supervision to ensure IT Compliancy as per
updated regulations to include walkthrough with Administrator/Director
for verification of end user support and site analysis.
• Makes recommendations and establishes procedures to improve
performance of hardware and software
• Daily face time with users, excellent communication and customer
relation skills
• Utilize best business practice on a daily basis with customer support
relations
• Worked in a Large Service Desk Environment
• Influential in updating various Large Enterprise Network Infrastructures
• Have provided mobile IT support to include equipment deployments,
network infrastructure updates
• Update and installation of any related Hardware and Software
applications to included testing
• Influential in training and working with new/old computer users on new
and updated equipment and software applications
• Often work individually or with a team to insure all jobs are completed
in a timely and efficient manner
Flowers Foods, Inc.
July 2013 – June 2014
Skills
Adobe Photoshop
Adobe Flash
Corel Paint Shop Pro
MS Office Suite
HTML/XHTML
Visual Basic
Windows 9x/Vista/XP/7
Terminal Servers
Exchange Server
Administration 2003/2007
Familiarity with CISCO
VoIP Phones
Communication/Customer
support skills
Effective Team Skills
Certifications
CompTIA Sec+
*Have taken A+, MCITP,
and MSCE Courses
(Pending Test
Vouchers)
2. IT Operations Team/Support Technician
• Part of the IT Operations team involved in the day to day monitoring of
all IT functions at Flowers Foods Bakeries throughout the Nation.
• Maintained and completed a thorough checklist of day to day
operations as set by IT Director
• Monitored Systems and Helpdesk Ticketing system (Remedy) for new
tickets and insured ticket resolution was documented and customer’s
needs were met via telephone or remote desktop support
• Hourly check of the server room to insure server equipment was
functioning correctly
• Ensured that Bluetooth handheld scanning devices were updated
nightly with new products for delivery driver teams
Via update pushes
• Worked with AT&T and other third parties when outages would occur to
insure that the bakeries were operational and functioning properly
• Cooperated in the yearly database migration via the tape registry
system
• Tasked with keeping up with nightly backups to tape with daily
recorded data and to install new tapes
• Multitasked via telephone and computer to insure proper response time
to customer support tickets
Landstuhl Regional Medical Center
December 2009 – July 2012
U.S. Army , MEDCOM, Germany
IT Support Supervisor/SystemAdministrator
• Revitalized the rapport of helpdesk image with customer relations
• Assist computer users on the best way to use equipment and software
• Actively maintain 1500+ User accounts for LRMC and Multi-Site
locations to include Outlying clinics (Active Directory)
• Manage Pharmacy 2000 usernames/passwords
• Constantly active with technicians in resolving computer issues abroad
• Remedy System queue manager, assign trouble tickets to technicians
for customer support using decision making skills
• Provided technical support for Landstuhl Regional Medical Center and
surrounding outlying clinics
• Makes recommendations and establishes procedures to improve
performance of hardware and software
• Utilize best business practice on a daily basis with customer support
relations
• Microsoft Exchange server administration/Backend Outlook
management
• Provide walk-in level support for the resolution of issues regarding
PKI/CAC, basic PC troubleshooting issues to increase user work time
• Daily use of Terminal Servers , Windows 2003/2007 to manage
accounts and resolve tier 1 remote issues
• Trained over 500 Users on HIPAA compliance and Information
Assurance training with Ft. Gordon online to improve section training
• Army Training and Tracking system manager, updated personnel
records and certifications to ensure compliance
• Daily face time with users, excellent communication and customer
relation skills
• Provide Technical support via telephone as needed by the customer
3. • Active in rebuilt of print server to achieve minimum down time when
server went down
Ramstein Air Base
August 2008 – November 2009
U.S. Air Force, Germany
IT Service Technician/Helpdesk Technician
• Performed daily Tier 1 and Tier 2 level support to over 100,000 USAFE
MAJCOM users
• Performed Microcomputer hardware configuration and installation
• Resolved questions and problems concerning information technology
automation systems and password violations
• Devised recovery plans for system failures
• Performed emergency virus recue by isolating problem, removing virus’
• Assisted computer users on the best way to use equipment and
software
• Utilized remote desktop and DRA (Active Directory) on a daily basis
• Created and maintained passwords/user accounts
• Configured outlook profiles; personal profiles and managed exchange
• Assisted in the setup/installation of the first U.S. Air Force Consolidated
Helpdesk to provide top level customer support and technical assistance
to all AF Members Worldwide
• Set up and installed end-user configurations and new versions of
software and updates
• Utilized VoIP to assist members in troubleshooting technical issues
• Outstanding People/Communication skills
• Utilized NIPR and SIPR machines
• Worked in a Large Service Desk Environment
• Provided working knowledge of potential system problem areas to
specialist involved in development of automating business processes
• Instrumental in documentation of ticket to call ratio using the Remedy
Call System
Kunsan Air Base,
Korea July 2007 – July
2008
U.S. Air Force, Korea
Client Support Administrator
• Provided direct support for 8FW Command Staff, Inspector General’s
office, and JAG Agency
• Vital in the configuration of network printers and workstations for 8FW
personnel
• Provided Hands on troubleshooting with NIPR/SIPR machines
resolving errors in problem areas
• Configured Hardware and Software settings on Windows based
machines
• Consolidated Electronic files into main database for more efficient
workload
• Instrumental in the Setup/Configuration of 75 Desktop machines for FW
personnel
• Expertly updated XP web Portal content; provided Wing Exercise
evaluation team with vital information
4. • Adroitly maintained XP SIPRNet Files, consolidating 56 folders-
organization which was vital to save flight personnel research time
• Emulated fit to fight image, leading 52 Wing personnel in fitness
program as UFPM; achieving 100 percent pass rate
• Adeptly created OPSEC survey; which tracked wing personnel’s
knowledge security polices allowing OPSEC Manager to assess training
needs for base personnel
• Defense Readiness Reporting System Manager-reported monthly
resource status to HHQ; 100 percent accountability
• Diligently managed 2 ADPE equipment accounts valued over $273k;
installed 150 PCs with 2007 Office software
ACTIVITIES & AWARDS
• Honor Graduate from Basic Military Training – April 2007
• Letter Of Recognition from Lt General Stephen G. Wood, 7AF
Commander
• Achievement Medal – Korea tour for Outstanding Duty
Performance
• Oak leaf Cluster Achievement Medal - for ensuring zero
discrepancies and contributed to staff receiving overall “Excellent”
inspection rating during 2008 Pacific Forces Unit Compliance
Inspection
• Contributed off duty time to the Good Neighbor Program- volunteered at
Orphanages