Faheem Ahmed Shariff is a quality analyst and process analyst with nearly 6 years of experience implementing six sigma at various industries. He has extensive experience analyzing metrics, conducting root cause analysis, and implementing best practices. He is skilled at statistical analysis and using tools like control charts, Pareto analysis, and fishbone diagrams to identify issues, improve processes, and reduce defects. He is also experienced in process automation, documentation, auditing, and driving continuous improvement initiatives.

1. FAHEEM AHMED SHARIFF
Mobile: +971 – 559495990 / +91 - 9886124683
E-Mail: fshariff86@gmail.com
LinkedIn Profile: fshariff86@gmail.com
Skype ID: aamna.sharief1
PROFILE SUMMARY:
A focused and result oriented professional with nearly 6 years of experience in:
• Wide ranging experience at providing six sigma implementation support functions to a wide variety
of industries.
• Recognized as Quality Analyst/Process Analyst with distinction of managing 15 accounts of EMEA
and AG region which follows pooling methodology as part of the GDF framework & Business Process
Management.
• Skilled at carrying out activities like metrics generation, root cause analysis and best practice
implementation related to the accounts in the pool
• Detect and respond to complex situations in real-time or even before they occur
• Adept in developing a framework of quality standards, procedures & systems; providing support in
problem and defect analysis in Production quality related issues
• An effective communicator with excellent interpersonal skills with problem solving and analytical
abilities
PROFESSIONAL EXPERIENCE
IBM India Quality Analyst Subject Matter Expert (SME) Sep’09 to Dec’13
Responsibilities
• Performed Historical DATA and ticket analysis using statistical and Quality tools - Fish Bone,
Histogram, Control Charts and Pareto Analysis
• Trend analysis of historical data TO see FTE Allocation for the Account/Database/Server/Account
which WAS used to help in Allocating the work properly to individual employee; which in turn
helped to increase the productivity and the work load use to be shared evenly
• Pareto Chart Analysis to identify top categories & sub-categories which were accountable for issues
raised and to evaluate complex analytical data models
• Tracking critical SLA metrics including MTTR (Mean Time to Resolve), Severity and OOC (Out of
Criteria), Project specific and Customer Oriented Impact Metrics on Weekly Basis.
• Plotted PBA charts for all metrics & highlighted Red/Amber/Green exceptions in PBA Charts
• Statistical analysis of quality metrics reports to ensure that they are within control limits.
• Applied technology / SL (Service Level) based DPP (Defect Prevention Process) pillars for analysis
• Organized brainstorming session for team; did RCA using methodologies like Fishbone and DMAIC:
Define Measure, Analyse, Improve and Control.
• Data analytics and Continuous Process Improvement in all the projects
• Real time end to end key performance indicators (KPI’s) across business process decisions and
events.
• Detect and respond to complex situations in real-time or even before they occur
• Applied Process Automation and Integration Automation of systems to create uniform, repeatable,
mission-critical business Processes.
• Analysed trends and identified investigation opportunities at Account Level, SL and Pool Level
• Responsible for documenting and publishing the management systems
• Review reports throughout the lifecycle of the project and Present the same to the management
weekly & Quarterly.
• Reporting effectively and communicating the relevant project information to the client and project
team

2. • Reporting the compliance with quality and industry regulatory requirements and standards
• Reports & trouble tickets that occurred within a 90 days historic window period
• Tracking the progress of on-going and implemented projects and quality related activities by
teams/pools
• In-depth analysis to identify problems & performance exposures with alternative
solutions/recommendations to take to Management/customers
• Assisted Global Clearing House in terms of best practice sharing
• worked with Green Team members across accounts to improve & change QA / RCA process by
analysing solutions that could be Implemented or applicable to other accounts / customers
• Analysed & interpreted financial (specifically SLA pay-out) and business data
• Collaborated with SME/QL/Client/SLs/Other Departments and recommended various solutions
• Drove process improvement projects such as( Exception review sessions and PBA Watch list)
and followed the same till closure; shared the results with Management and client & with the global
teams.
Advance Utility Products & Services, Dubai (UAE) Dec’13 to March ‘15 Quality Engineer Cum Sales
Engineer (Co-ordinator)
Responsibilities
• Administering Business Development & sales of following principals in Middle East:
Servo Controls Group, India
Euro Tech Global Solution India Pvt. Ltd., India
OEG – Operations Energy Group, India Pvt. Ltd., India
Han bit Korea Engineering, South Korea
• Preparing Sales plans to identify re-sale possibilities and met the sales goals as planned
• Looking after existing customer’s portfolio and developing new customer to increase the revenue
basis
• Generating inquires and following up with customer's RFQs as well as for payments
• Accountable for registration of company’s products and pre-qualifying products in companies like
DEWA, SEWA, Emirates Steel, DUBAL, EMAL, NPCC, ADNOC,DRY DOCKS, etc.
• Promoting continuous process improvement, 30-60-90 day plan, improving efficiency and advance
QA capability within the team and the Company
• Keeping Track of different set of customers and their on-going and future requirements, reporting
the same to the team plus management.
• Analysing the progress of a project its requirements, performance and the improvement
opportunities both in the on-going projects and in Sales.
• Accommodating Team/Pool training sessions as and when required on a regular basis and perform
quality management training in other departments as required
• Perform Quality reviews and Audits on a regular basis to improve efficiency
• Develop and Review KPI’S & RCA’s and evaluate quality standards on a regular basis
• Review the implementation and progress of quality standards and systems
• Document internal audits and other quality assurance activities
• ISO 9000:2008 quality management system implementation with regular audits
• Work closely with Sourcing, Procurement, Business teams and Engineering to eliminate roadblocks
and communication barriers that may affect quality performance
• Drive continuous improvement Initiatives
• Following up with the vendors on a regular basis and reporting the same (if any discrepancies
found) to the management and resolving the same
• Training the team on quality system compliance including new SOP’s(Standard operating
Procedure) Ensure training records are maintained.
• Reporting the quality metrics on weekly and Monthly basis using Control charts
• Sharing the best Practices with the team and making sure the RCA process is fully implemented on
a continuous basis.
Professional Enhancements:
Certifications
• ITIL V3 Foundation Certification
• PBA (Process Behaviour Analysis)
• DPP (Defect Prevention Process) Foundation
Trainings:
Attended:

3. • Defect Prevention Process Training organized by IBM at Taj Vivanta – Bangalore in
2010
• PBA Training (Process Behaviour Analysis) organized by IBM, Bangalore) in 2011
• Data Analytics Session by IBM, Bangalore) in 2011
• Customer Satisfaction Call Training 2012
Education:
2013 MBA (HR) from Christ College, Bangalore, Christ University; passed with distinction
2009 Bachelor of Engineering from Malnad College of Engineering, Hassan, VTU, Belgaum; secured
1st division
IT Skills:
• Operating Systems: Windows 98/ 2000/ XP/ Vista/ Windows 7/Windows 8
• Application Package: MS Office (Word, Excel & Power-Point),Microsoft Visio
• Conversant with Statistical Analysis System including:
• Forecasting – Analysing and predicting future outcomes based on historical patterns
• Quality Improvement - Identifying, monitoring and measuring quality processes over time
• Visual Analytics - Exploring the data, discovering new patterns and publishing reports
• Statistics - Using statistical data analysis to drive fact-based decisions.
• Predictive Analytics – Building descriptive & predictive models & deploying results throughout the
enterprise or throughout the SL (Service Line)
Accomplishments:
• Rated 1 on a scale of 1 to 4 in annual rating 2010 to 2011
• Successfully achieve targeted reduction (in a year) in Defect Density / Ticket Volume / FTE / Cost
by using Techniques like Pareto Analysis, PBA Trending Analysis, Fish Bone and Visual Analytics
• Steered efforts in reducing 30% of Defect Density; instrumental in achieving almost 35% to 37%
reduction which helped in reducing ticket volume from 800 tickets/week to 150 tickets/week
• Efficiently used techniques like Fish Bone Technique and Pareto Analysis which helped in reducing
90% for the ticket volume, and gave 1.5 FTE saving to the organization.
• Played a vital role in recovering 1600 TB Space which resulted in $1,57,789 Savings to the
customer; instrumental in stabilizing the account, IBM got 1.5 Million worth of business from the
customer.
• Acknowledged with IBM Bravo Award in 2010 / 2011 / 2012 for achieving excellence in Quality
Statistical Analysis
Personal Details
• Date of Birth: 28th January/1985
• Permanent Address: #9/11,8th
Main, BTM 1st
Stage: Bangalore, India
• Nationality: Indian
• Passport Details: N4721151 (Issued at Bangalore; valid till 25 / Nov/ 2025)
• Driving License: # 2061306 (Valid Up to – 21/07/2024) UAE
• Visa Details : Visit Visa (Valid 07th
Jan’2017)