The document discusses Key Performance Indicators (KPIs), which are quantifiable measurements that reflect an organization's critical success factors. KPIs must be clearly defined, measurable, and directly linked to organizational goals. They should be limited in number and focused on factors most important for success. Properly defined KPIs can be used to manage performance by ensuring all employees work towards meeting targets.
Here's a link to the full resolution PDF http://static.klipfolio.com/ebook/intro-to-kpis-slides.pdf
In today’s ultra competitive business ecosystem, only the strong survive. In order to keep your team on top of their game, you need to cultivate a data-driven culture by sharing the right performance indicators and business metrics with your team.
A Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs at multiple levels to evaluate their success at reaching targets. High-level KPIs may focus on the overall performance of the enterprise, while low-level KPIs may focus on processes in departments such as sales, marketing or a call center.
There's plenty of questions surrounding KPIs and Metrics. What is a KPI? What are KPIs used for? How do I develop KPIs? Who determines KPIs? How do I create a KPI? Which KPIs should I use? When should I use a KPI? Why should I review KPIs? How do I report on KPIs? Which companies use KPIs? KPIs vs Metrics vs Measures vs OKRs? This guide aims to answer all of that and give you resources for more information!
Here's a link to the full resolution PDF http://static.klipfolio.com/ebook/intro-to-kpis-slides.pdf
In today’s ultra competitive business ecosystem, only the strong survive. In order to keep your team on top of their game, you need to cultivate a data-driven culture by sharing the right performance indicators and business metrics with your team.
A Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs at multiple levels to evaluate their success at reaching targets. High-level KPIs may focus on the overall performance of the enterprise, while low-level KPIs may focus on processes in departments such as sales, marketing or a call center.
There's plenty of questions surrounding KPIs and Metrics. What is a KPI? What are KPIs used for? How do I develop KPIs? Who determines KPIs? How do I create a KPI? Which KPIs should I use? When should I use a KPI? Why should I review KPIs? How do I report on KPIs? Which companies use KPIs? KPIs vs Metrics vs Measures vs OKRs? This guide aims to answer all of that and give you resources for more information!
Definition of the Key Performance Indicators + infographics, explaining types of KPIs and data visualization.
Originally posted here with the article: https://www.kpi.com/blog/2016/02/03/intro-to-key-performance-indicators-infographic/
Developing Metrics and KPI (Key Performance IndicatorsVictor Holman
Get a FREE performance management kit and access to all of Victor's full videos at:
www.lifecycle-performance-pros.com
This presentation covers the basics of developing successful performance metrics, from developing winning KPIs, learning how to develop the right metrics, the rules of developing KPIs and metrics and common performance metrics for managing a successful organization.
How to build a Key Performance Indicator (KPI) - Consider Elevator ManagementAxel Marrocco
What exactly is a KPI. This lesson was developed to help consider how to evaluate the effectiveness of a problem / solution proposal. Elevator Management is used, since it provides a topic almost all can relate with. The focus is not to development an understanding of Critical Success Factors, but to concentrate on elements necessary in constructing a Key Performance Indicator (KPI) of a proposal's effectiveness.
How does one decide if a Metric qualifies as a Key Performance Indicator? and if so, what are the characteristics of an excellent online marketing KPI?
Performance review training for managersHelen Joseph
Great managers aren’t born; they’re made. Many new managers need help communicating effectively with employees, giving feedback and taking on a leadership role.
Performance management training always focuses on teaching managers how to accomplish or facilitate work through others, and how to direct and develop their employees.
KRA KPI ( Key results area and Key performance indicators)Sagar Paul
The presentation is a creative representation which simplifies the concept of KPI & KRA and its importance in an organisation
Note: View the slide only in SLIDESHOW MODE!
Key Performance Indicators (KPIs) should be used to understand performance and drive better decision-making. However, most companies struggle to find the vital few KPIs. Here is a list of the 25 top KPIs is use today.
Definition of the Key Performance Indicators + infographics, explaining types of KPIs and data visualization.
Originally posted here with the article: https://www.kpi.com/blog/2016/02/03/intro-to-key-performance-indicators-infographic/
Developing Metrics and KPI (Key Performance IndicatorsVictor Holman
Get a FREE performance management kit and access to all of Victor's full videos at:
www.lifecycle-performance-pros.com
This presentation covers the basics of developing successful performance metrics, from developing winning KPIs, learning how to develop the right metrics, the rules of developing KPIs and metrics and common performance metrics for managing a successful organization.
How to build a Key Performance Indicator (KPI) - Consider Elevator ManagementAxel Marrocco
What exactly is a KPI. This lesson was developed to help consider how to evaluate the effectiveness of a problem / solution proposal. Elevator Management is used, since it provides a topic almost all can relate with. The focus is not to development an understanding of Critical Success Factors, but to concentrate on elements necessary in constructing a Key Performance Indicator (KPI) of a proposal's effectiveness.
How does one decide if a Metric qualifies as a Key Performance Indicator? and if so, what are the characteristics of an excellent online marketing KPI?
Performance review training for managersHelen Joseph
Great managers aren’t born; they’re made. Many new managers need help communicating effectively with employees, giving feedback and taking on a leadership role.
Performance management training always focuses on teaching managers how to accomplish or facilitate work through others, and how to direct and develop their employees.
KRA KPI ( Key results area and Key performance indicators)Sagar Paul
The presentation is a creative representation which simplifies the concept of KPI & KRA and its importance in an organisation
Note: View the slide only in SLIDESHOW MODE!
Key Performance Indicators (KPIs) should be used to understand performance and drive better decision-making. However, most companies struggle to find the vital few KPIs. Here is a list of the 25 top KPIs is use today.
Webinar: “KPIs in Digital Marketing” - presented by Jacques WarrenAT Internet
In this webinar, Jacques Warren presents his successful methodology that he has been using to define Digital Marketing KPIs in many companies over the last 10 years.
- What is a KPI?
- Why are KPIs useful, even necessary?
- Carrying out a successful project of defining KPIs within your company
- Defining metrics which are adapted the most to your strategic objectives
Social Media Planning – Now that you’ve got your staff and board excited about social media, what’s next? Like most plans, it starts with a strategy, one that's based on a desire to build relationships. What does a social media plan look like? What are the key elements? Where should you dedicate your time and how can you make most of your efforts? This session will present strategies and tactics you can employ, and will touch on how it all ties into the communications plan you’ve already got.
5 indicadores KPIs imprescindibles para mejorar tu E-commerce Interlat
El comprender el funcionamiento de tu E-commerce, ayudara a detectar problemas y a encontrar soluciones, para ello es importante comprender cuales son los KPI más importantes se deben monitorear y analizar en nuestro negocio digital.
5 Steps to a Profitable Service Business - Using our 5-step framework, we’re going to show you how to think strategically about how people drive performance and, as a result, profitability.
Consultant,Trainer,Speaker Keynote,Management Balanced scorecard, Performance coach Leadership, Talent management Learning and Development,HR CEO GM Director
Human Capital Growth Webinar: Better performance, less management the gap inc...Human Capital Growth
Ratings or no ratings, learn what it takes to design a performance management system that can withstand changes in business model and leadership change.
http://www.humancapitalgrowth.com/better-performance-less-management-the-gap-story.html
-- Buy slides at www.tools4management.com --
The Performance Management and Balanced Scorecard overview presentation is a comprehensive walkthrough of what Performance Management and Balanced Scorecard is and how you implement it at your company or your customer company. The nice looking slides are easy to incorporate into your own presentation and are designed by professionals to both give you an inside into the subject and give a professional presentation to your stakeholders. The PowerPoint slides are:
Slide 1: What is The Balanced Scorecard
Slide 2: The barriers to implementing Strategy
Slide 3: The Balanced Scorecard 4 perspectives
Slide 4: Rationale for the Balanced Scorecard
Slide 5: Signs that you may need a new performance measurement system
Slide 6: Balanced Scorecard Team Roles and Responsibilities
Slide 7: Balanced Scorecard Project Plan and Timeline
Slide 8: A simplified Communication Plan for your Balanced Scorecard project
Slide 9: Translating with the Balanced Scorecard
Slide 10: The Balanced Scorecard should contain a mix of lag and lead measures of performance
Slide 11: Cause-and-effect linkages in the Balanced Scorecard
Slide 12: Mapping Initiatives to Objectives
Slide 13: “Cascading” the Balanced Scorecard
Slide 14: The Cascading Process
Slide 15: Linking the Balanced Scorecard to Budgeting
Slide 16: Public-Sector Balanced Scorecard
Slide 17: Commonly used Financial Measures
Slide 18: A sample of customer Measures
Slide 19: Internal Process Measures
Slide 20: Employee Learning and Growth Measures
1. KPI
Key Performance Indicators
Tell me how You manage a business
and I'll tell you how you are
A Personal View
Rafael Esguevillas Ruiz
http://es.linkedin.com/in/rafaelesguevillas
jueves 21 de junio de 2012
2. ✓Introduction
✓What Are Key Performance
Indicators (KPI)
✓Key Performance Indicators
Reflect The Organisational Goals
✓Key Performance Indicators
Must Be Quantifiable
✓Key Performance Indicators
Must be Key To Organisational
Success
✓Good Key Performance
Indicators vs. Bad
✓What Do I Do With Key
Performance Indicators?
jueves 21 de junio de 2012
3. Introduction
Key Performance Indicators (KPI) Or Key
Success Indicators (KSI)
➡We have the mission
➡We have identified all the company
stakeholders
➡We have the company goals
➡We need a way to measure progress toward
those goals
Key Performance
Indicators are those
measurements
KPI | Rafael Esguevillas Ruiz [http://es.linkedin.com/in/rafaelesguevillas] | 21/06/2012
jueves 21 de junio de 2012
4. What Are Key KPI's are quantifiable measurements, agreed to
beforehand, that reflect the critical success factors
Performance Indicators of an organisation
(KPI)
jueves 21 de junio de 2012
5. KPI Could Be
Depending on the
Organisation could be
• The percentage of its
income that comes from
return customers
• A school may focus on
graduation rates of its
students
• Percentage of customer
calls answered in the first
minute
• Number of clients assisted
during the year
KPI | Rafael Esguevillas Ruiz [http://es.linkedin.com/in/rafaelesguevillas] | 21/06/2012
jueves 21 de junio de 2012
6. They must reflect the organisation's goals
They must be key to its success
KPI Must Be They must be quantifiable (measurable)
KPI | Rafael Esguevillas Ruiz [http://es.linkedin.com/in/rafaelesguevillas] | 21/06/2012
jueves 21 de junio de 2012
7. The definition of what
they are and how they
are measured do not
change often
The goals for a particular KPI may change as the
organisation's goals change, or as it gets closer to
achieving a goal
KPI | Rafael Esguevillas Ruiz [http://es.linkedin.com/in/rafaelesguevillas] | 21/06/2012
jueves 21 de junio de 2012
8. Key Performance
Indicators Reflect
The Organisational
Goals
jueves 21 de junio de 2012
9. [Business Company]
We want to be the most
profitable company in our
industry
• Good KPI will be
• Pre-tax Profit
• Shareholder Equity
• Bad KPI will be
• Percent of Profit
Contributed to
Community Causes
KPI | Rafael Esguevillas Ruiz [http://es.linkedin.com/in/rafaelesguevillas] | 21/06/2012
jueves 21 de junio de 2012
10. [Educational Institution]
We want to be the most
profitable company in our
industry
• Bad KPI will be
• Pre-tax Profit
• Shareholder Equity
• Good KPI will be
• Graduation Rate
• Success In Finding
Employment After
Graduation
KPI | Rafael Esguevillas Ruiz [http://es.linkedin.com/in/rafaelesguevillas] | 21/06/2012
jueves 21 de junio de 2012
11. Key Performance
Indicators Must Be
Quantifiable
jueves 21 de junio de 2012
12. Define KPI
If a Key Performance Indicator is going to
be of any value
There must be a way to accurately define
and measure it.
• Generate More Repeat Customers
• Need some way to distinguish
between new and repeat
customers
• Be The Most Popular Company
• Need a way to measure the
company's popularity or compare
it to others
• An may be it is not easy
• Or event impossible
• Or too much expensive to get the
relevant data
KPI | Rafael Esguevillas Ruiz [http://es.linkedin.com/in/rafaelesguevillas] | 21/06/2012
jueves 21 de junio de 2012
13. KPI Definition
Longlasting
Important to define and stay with
the same definition from year to
year
• Increase Sales
• We need to define
• Measure by units sold or
by dollar value of sales?
• Will returns be deducted
from sales in the month of
the sale or the month of
the return?
• Will sales be recorded for
the KPI at list price or at
the actual sales price?
KPI | Rafael Esguevillas Ruiz [http://es.linkedin.com/in/rafaelesguevillas] | 21/06/2012
jueves 21 de junio de 2012
14. Set Targets
You need to set the targets for each KPI
• A company goal to be the employer of choice might include a KPI
of "Turnover Rate"
• We can consider the KPI def as the number of voluntary
resignations and terminations for performance, divided by
the total number of employees at the beginning of the period
• A way to measure the KPI it has been set up by collecting the
information in an HRIS (Human Resources Information
System), for example
• Target can be definited as
• Reduce turnover by five percent per year
• Is a clear target that everyone will understand and be
able to take specific action to accomplish
KPI | Rafael Esguevillas Ruiz [http://es.linkedin.com/in/rafaelesguevillas] | 21/06/2012
jueves 21 de junio de 2012
15. Key Performance
Indicators Must be Key To
Organisational Success
jueves 21 de junio de 2012
16. How Many KPI’s?
• Many things are measurable
• That does not make them
key to the organisation's
success
• It is critical to limit them to
those factors that are
essential to the organisation
reaching its goals
• It is also important to keep
the number of KPI's small
just to keep everyone's
attention focused on
achieving the same of them
KPI | Rafael Esguevillas Ruiz [http://es.linkedin.com/in/rafaelesguevillas] | 21/06/2012
jueves 21 de junio de 2012
17. KPI will be focused
differently in
different departments
If a company Key Performance Indicator is
"Increased Customer Satisfaction"
•The Manufacturing Department may
have a KPI of "Number of Units Rejected
by Quality Inspection"
•The Sales Department has a KPI of
"Minutes A Customer Is On Hold Before
A Sales Rep Answers"
KPI | Rafael Esguevillas Ruiz [http://es.linkedin.com/in/rafaelesguevillas] | 21/06/2012
jueves 21 de junio de 2012
19. Bad Definition?
Increase Sales
Defined
•Change in Sales volume from
month to month
Measured
•Total of Sales By Region for all
region
Target
•Increase each month
KPI | Rafael Esguevillas Ruiz [http://es.linkedin.com/in/rafaelesguevillas] | 21/06/2012
jueves 21 de junio de 2012
20. What's missing?
• Does this measure increases in sales volume
by dollars or units?
• If by dollars
• Does it measure list price or
sales price?
• Are returns considered and if so do the
appear as an adjustment to the KPI for the
month of the sale or are they counted in the
month the return happens?
• How do we make sure each sales office's
volume numbers are counted in one region,
i.e. that none are skipped or double counted?
• How much, by percentage or dollars or units,
do we want to increase sales volumes each
month?
KPI | Rafael Esguevillas Ruiz [http://es.linkedin.com/in/rafaelesguevillas] | 21/06/2012
jueves 21 de junio de 2012
21. Good Definition I?
Employee Turnover
Defined
•The total of the number of
employees who resign for whatever
reason, plus the number of
employees terminated for
performance reasons, and that total
divided by the number of employees
at the beginning of the year
•Employees lost due to Reductions
in Force (RIF) will not be included in
this calculation
KPI | Rafael Esguevillas Ruiz [http://es.linkedin.com/in/rafaelesguevillas] | 21/06/2012
jueves 21 de junio de 2012
22. Good Definition II?
Measured
•The HRIS contains records of each
employee
•The separation section lists reason and
date of separation for each employee
•Monthly, or when requested by the
SVP, the HRIS group will query the
database and provide Department
Heads with Turnover Reports
•HRIS will post graphs of each report
on the Intranet
Target
•Target: Reduce Employee Turnover by
5% per year
KPI | Rafael Esguevillas Ruiz [http://es.linkedin.com/in/rafaelesguevillas] | 21/06/2012
jueves 21 de junio de 2012
23. Once you have good Key Performance Indicators defined
What Do I Do With Key •Ones that reflect your organisation's goals
•One that you can measure
Performance Indicators? •What do you do with them?
jueves 21 de junio de 2012
24. use to manage
performance
You make sure that everything the people
in your organisation do is focused on
meeting or exceeding those KPI's
KPI | Rafael Esguevillas Ruiz [http://es.linkedin.com/in/rafaelesguevillas] | 21/06/2012
jueves 21 de junio de 2012
25. use as a carrot
• Post the KPIs everywhere: in the lunch
room, on the walls of every conference
room, on the company intranet, even
on the company web site for some of
them.
• In the lunch room
• On the walls of every conference
room
• On the company intranet
• Even on the company web site
for some of them¡¡¡¡¡
• Show what the target for each KPI is
and show the progress toward that
target for each of them
• People will be motivated to reach those
KPI targets
KPI | Rafael Esguevillas Ruiz [http://es.linkedin.com/in/rafaelesguevillas] | 21/06/2012
jueves 21 de junio de 2012
26. KPIs give everyone in the organisation
a clear picture of what is important,
of what they need to make happen
jueves 21 de junio de 2012