This document discusses key performance indicators (KPIs) for a customer service coordinator position. It provides examples of KPIs one could use to evaluate a customer service coordinator, including customer service coordinator KPIs, performance appraisal factors, job skills, key result areas (KRAs), and balanced scorecard (BSC) measures. The document also outlines steps to create KPIs for this position and common mistakes to avoid, such as having too many KPIs or KPIs that do not change to suit objectives over time. Finally, it describes different types of KPIs one could design for a customer service coordinator, such as process, input, output, leading, lagging, outcome, qualitative, and