- Job design is the process of specifying work activities for individuals or groups in an organization to meet its requirements while satisfying employee needs. It involves decisions about tasks, skills, technology, and work methods. - Trends in job design include multi-skilled and cross-trained workers, employee involvement in design, and use of technology to inform ordinary workers. Temporary workers and automation of manual work are also increasing. - Work measurement techniques like time study and work sampling are used to set performance standards, motivate workers, and evaluate performance. Different compensation systems include hourly pay, salary, piece rates, and commissions.

1. Technical Note 4 Job Design and Work Measurement

4. Job Design Decisions How Why When Where What Who Mental and physical characteristics of the work force Tasks to be performed Geographic locale of the organization; location of work areas Time of day; time of occurrence in the work flow Organizational rationale for the job; object- ives and mot- ivation of the worker Method of performance and motivation Ultimate Job Structure

7. Behavioral Considerations in Job Design Ultimate Job Structure Degree of Specialization Job Enrichment (vs. Enlargement) Balancing the specialization in a job and its content through enrichment can give us….

8. Sociotechnical Systems Task Variety Skill Variety Feedback Task Identity Task Autonomy Process Technology Needs Worker/Group Needs Focuses on the interaction between technology and the work group by looking at….

10. Work Methods Workers Interacting with Other Workers A Production Process Worker at a Fixed Workplace Worker Interacting with Equipment Ultimate Job Design Ultimate Job Design

23. End of Technical Note 4