Apurb Sinha - ITIL Expert, Six Sigma Black Belt
One fine body…
- Mumbai Area, India, India
- Work Head - Delivery
- Industry Technology / Software / Internet
- Website none
- About Heading the customer service and operations, application deployment/upgrades and managed services(AWS) team Established 24*7 customer contact center for applications support team Support Account Delivery in achieving customer satisfaction targets while balancing the need to deliver to the SOW in an efficient and cost effective manner Attend customer meetings as required i.e. CAB, operational review meetings. Run the Customer change advisory board if and when required Ensure better customer experience and engagement by rolling out service reporting, CSAT, feedback etc. Responsible to the AM for ensuring applicable contracted service levels are met Review Service Level Performance and Capa...