Work study - production and operations management
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The document discusses techniques for improving value for money (VFM) for customers through improving productivity using methods from industrial engineering. It describes conducting a systematic examination of work methods to develop more effective and efficient processes, setting performance standards, and using time and motion studies to establish standard times for tasks. The overall goal is to increase productivity and efficiency while improving working conditions.
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Work study - production and operations management
- 1. Apurb Sinha Vibha Garg Executive PGDM (2010-11)
Editor's Notes
- Finding customers and retaining them- continually provide max VFM to customers to sustain highest level of customer satisfaction or as Prof. NJ “Customer astonishment” Improving – overall productivity and min the overall cost as much as possible .. Thus max profits
- Value for customer Service : Pre, during and post customer service
- Measure of output per unit input Output should be acceptable by the cutomer. Increase output and keep input constant Keep output constant and increase input Increase both keeping proportional increase in o/p is more than i/p
- Pioneering techinque of improving VFM and productivity Major discipline of Industrial Engineering and even to date remains the basic of all other technique
- Inputs: Man, machine, material, capital and information.
- A qualified worker is one who is accepted as having the necessary physical attributes, possessing the required intelligence and the education and having acquired the necessary skill and knowledge to carry out the work in hand to satisfactory standards of safety, quantity and quality. It measures time and separated effective time from in effectives and hence by this we can reduce the inefective time Fair days work : amount of work done by qualified employee in standard condition and not limited by processes
- Capacity mgmt – resources and plant and machinery
- When our qualified worker is doing a defined job with standard performance, the time taken to do it (use a stop-watch) is the basic time for the job. If we have time data for mowing and marking up a cricket pitch then we can estimate how many hours it will take to prepare all the cricket pitches on a public sports ground. Contracts to grounds-keeping firms can be prepared. A standard time = basic time + relaxation allowance + other allowance
- Assumes: set sequence, routine work cycle (all workers), little discretion, 100% effort rating - trained/qualified, motivated/committed, working at normal pace & not fatigued .Fix standard time and enter into measured work manual/database. Time study determine how long a qualified worker under stated conditions can reasonably be expected to complete a task. time Study: establish standard times - management knowledge rate operator performance - criteria for appraisal gather information to calculate production capabilities & data for capacity planning. define/cost work content of finished goods and services e.g. for charging & estimating
- Observations: For instance, the manager in the example would be an ideal observer in conducting a time study of coffer making work. Observed Person: A person making coffee, for example, must be fully trained and familiar with the process of coffee making if the time study wishes to determine how long it takes to make the coffee.
- Nomethetic – philosophical Idiographic – clinical science – describes pecularity
- Nomethetic – philosophical Idiographic – clinical science – describes pecularity The human factor is very important for WS Good relations is a key factor for success Eductaional qualification
- Leaders – captains MS Dhoni, BA, analysis, estimators
- Critics : labors .since work could be measured now… goal were met management raised standard