Introduction to the course at the KU Leuven on fundamentals of human computer interaction - http://onderwijsaanbod.kuleuven.be/syllabi/n/G0Q55AN.htm#activetab=doelstellingen_idp1326000

1. Fundamenten van mens-machine
interactie
!
Introductie
Prof. Erik Duval - @ErikDuval
Dr. Joris Klerkx - @jkofmsk
!
Dept. Computerwetenschappen
K.U.Leuven
http://hci.cs.kuleuven.be
1

2. http://erikduval.wordpress.com/2014/03/31/not-so-great-news/

3. 6 st.p. oftewel +/- 180u
!
Vrijdag 14u00-18u00
!
groepswerk, reële uitrol
!
Geen examen
3
Topic: Casual Games

4. Removing friction between users and machines
http://www.web42.com/badday/

5. Not (only) about usability
Quality attribute of the UI,
covering whether the system is
easy to learn, efficient to use,
pleasant, and so forth
http://www.nngroup.com/articles/definition-user-experience/
Copyright © David Siegel - Dray and Associates. http://www.interaction-design.org/encyclopedia/usability_evaluation.html

6. Niet zo gemakkelijk…
http://erikduval.wordpress.com/2008/09/10/laptop-fun/
http://www.popsci.com/gadgets/article/2013-07/one-laptop-childs-de-evolution

7. Niet onbelangrijk…
http://www.ntk.net/nielsen2004/

8. Voorbeelden uit jullie leven?

9. Voorbeelden uit jullie leven?

10. “a discipline concerned with the
• design
• evaluation and
• implementation
of interactive computing systems for human use and with
the study of major phenomena surrounding them."
ACM
CHI

11. http://www.uxpassion.com/services/usability/usability-evaluations
Belangrijk…

14. Design Process
Don’t design for yourself.
You’re NOT the user!
You’re probably clueless!
Image from http://uxdesign.smashingmagazine.com/2010/10/05/what-is-user-experience-design-overview-tools-and-resources/

16. "Typ hier een citaat."
–Johnny Appleseed
Technology
Task
User
organisational &
social
CHI
http://www.nngroup.com/articles/

17. NOT (only) about the user interface (UI)
What if i want a book from a small publisher?
TASKS

18. TECHNOLOGY
http://healthdesignchallenge.com/showcase/method/method.pdf

19. USERS
USER-CENTERED DESIGN
Image from http://connectedsocialmedia.com/10134/inside-it-user-centered-it/

22. Usability
The effectiveness, efficiency, and
satisfaction with which specified
users achieve specified goals in
particular environments
!
This does not mean you have to create a “dry” design or something that is
only good for novices – it all depends on your goals

23. Vuistregels

24. Hoe weet je dat een UI “goed” is?

25. The economist – oct. 2004
To be truly successful, a
complex technology
needs to “disappear”
The real test is always
the mom test
http://www.economist.com/displaystory.cfm?story_id=3307363

26. You are not the user!
!
(if you are the developer)

27. Know your users...
Study their workflow & Habits

28. Know your users...
Users cannot tell you what they need (Steve Jobs)
Don’t ask for opinions
Study behaviour not opinions

29. “logical analysis is not a good way to
predict people's behavior (nor are focus
groups or surveys): observation is the key”
!
“I caution that the time frame for adoption of
new technologies is measured in decades,
not the months everyone would prefer”
Donald A. Norman

30. ALWAYS RIGHT
If the user does something “wrong”, it is
the fault of the system designer!

31. Usefulness! Usefulness! Usefulness!

32. Four Myths
Only experts create good designs
Ä experts faster, simple and effective techniques anyone can apply
We can fix the user interface at the end
Ä good design is more than just user interface
Ä having right features, building those features right
Good design takes too long / costs too much
Ä simple and effective techniques can reduce total development
time & cost (finds problems early on)
Good design is just cool graphics
Ä graphics part of bigger picture of what to communicate & how

33. Background...

34. studiebronnen
http://www.designinginteractions.com/

35. • Ben Shneiderman, Designing the User Interface.
Strategies for Effective Human-Computer
Interaction.
• Jakob Nielsen, Designing Web Usability.
• Jakob Nielsen & Marie Tahir, Homepage Usability.
• Donald A. Norman, The Invisible Computer &
Emotional Design.
• Jef Raskin, The Humane Interface.
• Peter Morville, Ambient Findability.
• Jennu Preece, Yvonne Rogers, David Benyon,
Simon Holland & Tom Carey, Human-Computer
Interaction.
• Alan Dix, Janet Finlay, Gregory Abowd & Russell
Beale, Human-Computer Interaction.

36. ?

37. EXERCISE
1. Vorm groepjes van 2 à 3 personen
2. Evalueer www.nmbs.be & www.delijn.be
3. Presenteer kort jullie resultaten in klas