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UX -The Bruce Lee WayUX -The Bruce Lee Way
Joseph Dickerson
@josephdickerson
Hello!
• 2 years at Microsoft
• Author of two UX books
So, what does Bruce Lee have to do
with UX Design? Quite a lot…
But first, let’s define our terms.
What is UX?
User experience (UX or UE) involves a person’s emotions about using a
particular product, system or service. User experience highlights the
experiential, affective, meaningful and valuable aspects of human-computer
interaction and product ownership. Additionally, it includes a person’s
perceptions of the practical aspects such as utility, ease of use and efficiency
of the system. User experience is subjective in nature because it is about
individual perception and thought with respect to the system. User experience
is dynamic as it is constantly modified over time due to changing
circumstances and new innovations
What is UX?
ISO 9241-210[1] defines user experience as:
“A person’s perceptions and responses that result from the use or
anticipated use of a product, system or service.”
“I invented the term ‘user experience’ because I
thought human interface and usability were too
narrow. I wanted to cover all aspects of the
person’s experience with the system including
industrial design, graphics, the interface, the
physical interaction, and the manual.”
- Don Norman
Walt Disney
Bruce Lee Image
(UX) Lessons
from Bruce Lee
“Expose yourself to various
conditions and learn … Absorb
what is useful, discard what is not,
add what is uniquely your own.”
Understand your users and
customers –
do research, embed yourself into
their workplaces – Absorb and learn
“It’s not the daily increase, but daily
decrease. Hack away at the
unessential.”
Stripping away the unnecessary
elements allows users to focus on
the task at hand
Provide the appropriate amount of
complexity - no more, no less
Simple
Is
Hard
“Awareness is without choice,
without demand, without anxiety; In
that state of mind, there is
perception.”
Be aware of context and
surroundings - thinking about where
and how people use technology
Designing without awareness is
awareness is designing the dark
“If your cup is full, you cannot fill it.
So first, empty your cup.”
While there are standard patterns
and best practices, every design
project is different
Step away from your
preconceptions, and engage with an
open mind
Follow a proper design process, but
don’t be dogmatic about it
Be flexible, and approach each
design project within the confines
that exist
“Mistakes are always forgivable, if
one has the courage to admit them.”
Usability testing is a key part of user
experience design - Failure will
happen
Understand what “good” failure is
"Those who are unaware they are
walking in darkness will never seek
the light."
Users are not designers - when you
ask them "what do you want it to
do?" they often look at you like you
have a third eye
Users can't see outside of
themselves
“Know the difference between a
catastrophe and an inconvenience. To
realize that it’s just an inconvenience, that
it is not a catastrophe, but just an
unpleasantness, is part of coming into your
own, part of waking up.”
We must be aware of the specific design
problems we are solving, and focus our
energies appropriately
Spend the right time working on the right
problem, and try to identify the core things
that need solving: The “catastrophes”
Thanks!
Joseph Dickerson
@josephdickerson

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UX The Bruce Lee Way

  • 1. UX -The Bruce Lee WayUX -The Bruce Lee Way Joseph Dickerson @josephdickerson
  • 3. • 2 years at Microsoft • Author of two UX books
  • 4.
  • 5.
  • 6. So, what does Bruce Lee have to do with UX Design? Quite a lot… But first, let’s define our terms.
  • 7.
  • 8. What is UX? User experience (UX or UE) involves a person’s emotions about using a particular product, system or service. User experience highlights the experiential, affective, meaningful and valuable aspects of human-computer interaction and product ownership. Additionally, it includes a person’s perceptions of the practical aspects such as utility, ease of use and efficiency of the system. User experience is subjective in nature because it is about individual perception and thought with respect to the system. User experience is dynamic as it is constantly modified over time due to changing circumstances and new innovations
  • 9.
  • 10. What is UX? ISO 9241-210[1] defines user experience as: “A person’s perceptions and responses that result from the use or anticipated use of a product, system or service.”
  • 11. “I invented the term ‘user experience’ because I thought human interface and usability were too narrow. I wanted to cover all aspects of the person’s experience with the system including industrial design, graphics, the interface, the physical interaction, and the manual.” - Don Norman
  • 12.
  • 13.
  • 16.
  • 17.
  • 19. “Expose yourself to various conditions and learn … Absorb what is useful, discard what is not, add what is uniquely your own.”
  • 20. Understand your users and customers – do research, embed yourself into their workplaces – Absorb and learn
  • 21. “It’s not the daily increase, but daily decrease. Hack away at the unessential.”
  • 22. Stripping away the unnecessary elements allows users to focus on the task at hand Provide the appropriate amount of complexity - no more, no less
  • 24.
  • 25. “Awareness is without choice, without demand, without anxiety; In that state of mind, there is perception.”
  • 26. Be aware of context and surroundings - thinking about where and how people use technology Designing without awareness is awareness is designing the dark
  • 27.
  • 28.
  • 29. “If your cup is full, you cannot fill it. So first, empty your cup.”
  • 30. While there are standard patterns and best practices, every design project is different Step away from your preconceptions, and engage with an open mind
  • 31.
  • 32. Follow a proper design process, but don’t be dogmatic about it Be flexible, and approach each design project within the confines that exist
  • 33. “Mistakes are always forgivable, if one has the courage to admit them.”
  • 34. Usability testing is a key part of user experience design - Failure will happen Understand what “good” failure is
  • 35. "Those who are unaware they are walking in darkness will never seek the light."
  • 36. Users are not designers - when you ask them "what do you want it to do?" they often look at you like you have a third eye Users can't see outside of themselves
  • 37.
  • 38. “Know the difference between a catastrophe and an inconvenience. To realize that it’s just an inconvenience, that it is not a catastrophe, but just an unpleasantness, is part of coming into your own, part of waking up.”
  • 39. We must be aware of the specific design problems we are solving, and focus our energies appropriately Spend the right time working on the right problem, and try to identify the core things that need solving: The “catastrophes”
  • 40.
  • 41.

Editor's Notes

  1. How people use technology is important - Delta redesigned their screens at their gates it's an improvement - but they didn't think about context. The font is too small on some screens
  2. Bruce Lee often told students that if they already thought they “knew” everything, they should leave his class.
  3. I have a colleague who thinks that an extensive two-month ethnographic study should occur before ANY design is done. In business environments this is often a rare luxury, and he is frustrated much of the time because he is rigid in this belief. Taking such a dogmatic stand is affecting both his professional reputation and costing him opportunities. Don’t be intransigent—be flexible. Be like water.