This document discusses principles of effective interpersonal communication. It recommends being a good listener by maintaining eye contact and not interrupting. It also stresses paying attention to nonverbal cues like body language, facial expressions, and tone of voice. The document advises managing stress so it does not negatively impact communication. It also emphasizes the importance of emotional awareness and recognizing how others are feeling. Effective communication skills discussed include listening without judgment, showing interest, managing stress, compromising, and building trust.
Empathy in leadership : how will it serve the leaders and the team?
Much has been talked about the need for leaders to have empathy. At the same time, the conversation of how to develop empathy and on whether empathy can be learned or not has surfaced too.
Before we go into how empathy can be developed, let's take a look at how empathy helps leaders to be more effective with their team and what to be cautious on ie on how empathy can go wrong.
Yes, you read that right. It CAN go wrong, if it's not exercised with other EQ competencies and it can lead to burnout.
I believe this has been one of the major reasons why some leaders are very cautious or even reluctant about exercising empathy with their team.
Let me know what do you think.
Empathy in leadership : how will it serve the leaders and the team?
Much has been talked about the need for leaders to have empathy. At the same time, the conversation of how to develop empathy and on whether empathy can be learned or not has surfaced too.
Before we go into how empathy can be developed, let's take a look at how empathy helps leaders to be more effective with their team and what to be cautious on ie on how empathy can go wrong.
Yes, you read that right. It CAN go wrong, if it's not exercised with other EQ competencies and it can lead to burnout.
I believe this has been one of the major reasons why some leaders are very cautious or even reluctant about exercising empathy with their team.
Let me know what do you think.
Emotional Intelligence - A Success Mantra for Agile TeamsIonut Grecu
In this presentation I looked at how emotional intelligence could be applied to create self-organising and high-performing teams that are dynamic, robust and agile – with team members who are self-aware, emotionally intelligent, flexible, and able to handle stress, frustration, anxiety and conflict.
The presentation was held on the 7th of November 2015 during the Codecamp conference.
7 Habits of Highly Effective People (Habit 5)Aniqa Zai
Seek first to understand then to be understood. This is the habit 5 from the book 7 Habits of highly effective people. It includes empathic communication, emotional bank account, diagnose before you prescribe, etc.
Our model for emotional intelligence consists of 5 factors and several sub-factors that help people master their emotional reactions so they achieve their life goals. Our model consists of inward and outward components that influence our actions and reactionsOur model for emotional intelligence consists of 5 factors and several sub-factors that help people master their emotional reactions so they achieve their life goals. Our model consists of inward and outward components that influence our actions and reactions
From the Desk of Jeff Weissman: Four Tips for Successful Family Mediation Jeff Weissman | Attorney
1. Come prepared to the mediation session with all financial documents germane to the negotiation.
2. Be prepared and willing to compromise. Mediation is not a "zero-sum" game. It is about understanding the positions of the other side and reaching an agreement that works for both parties.
Conquering The Common Fears That Burden Agile TeamsIonut Grecu
In this presentation I looked at how fears come in the way of a successful Agile transformation, constricting thinking and pinching choices.
The presentation was held on the 23th of April 2016 during the Codecamp conference.
The 5th of the 7 Highly Effectively Habits, it deals primarily with "the method to be effective with others".
Dr Steven .R Covey mentioned that there is a reason why the 7 Habits are sequenced in the way that he did. Every one of the Habit builds upon the previous one in a progressive manner.
In his own words, "The relationship & the sequence among the Habits are the key to the overall power."
It is most recommended that one learns all the 7 Habits in order.
So, if you have not yet gone through the 1st Habit - Be Proactive, 2nd Habit - Begin with the End in Mind & 3rd Habit - 1st Things 1st, 4th Habit - Think Win-Win, why not go through them 1st?
Here's the link for
Habit #1: http://www.slideshare.net/aoweiyang/habit-1-be-proactive-36473102
Habit #2: http://www.slideshare.net/aoweiyang/habit-2-begin-with-the-end-in-mind-36631027
Habit #3: http://www.slideshare.net/aoweiyang/habit-3-put-1st-things-1st
Habit #4: http://www.slideshare.net/aoweiyang/habit-4-think-winwin
For you guys who are new to this, you might like to first gain some fundamental ideas via "The 7 Highly Effective Habits Foundational Principles" deck before all else.That will definitely help strengthen your concept of what the whole idea is about.
Here's the link: http://www.slideshare.net/aoweiyang/the-7-highly-effective
Communication strategies and tools for managing difficult conversationsLisa D'Adamo-Weinstein
Communicating well during highly emotional, high stakes situations is extremely difficult. Drawing from Kerry Patterson’s book, Crucial Conversations Tools for Talking When Stakes Are High, this session will focus on strategies and tools for managing what Patterson defines a crucial conversation: “A discussion between two or more people where the stakes are high, opinions vary, and emotions run strong”( p.3). We will explore key concepts and tools to help us manage crucial conversation situations with our family, friends, and in the workplace.
Communication strategies and tools for managing difficult conversationsLisa D'Adamo-Weinstein
Presentation given at the SUNY Empire State College 2019 Fall Student Conference - Communicating well during highly emotional, high stakes situations is extremely difficult. Drawing from Kerry Patterson’s book, Crucial Conversations Tools for Talking When Stakes Are High, this session will focus on strategies and tools for managing what Patterson defines a crucial conversation: “A discussion between two or more people where the stakes are high, opinions vary, and emotions run strong”( p.3). We will explore key concepts and tools to help us manage crucial conversation situations with our family, friends, and in the workplace.
Emotional Intelligence - A Success Mantra for Agile TeamsIonut Grecu
In this presentation I looked at how emotional intelligence could be applied to create self-organising and high-performing teams that are dynamic, robust and agile – with team members who are self-aware, emotionally intelligent, flexible, and able to handle stress, frustration, anxiety and conflict.
The presentation was held on the 7th of November 2015 during the Codecamp conference.
7 Habits of Highly Effective People (Habit 5)Aniqa Zai
Seek first to understand then to be understood. This is the habit 5 from the book 7 Habits of highly effective people. It includes empathic communication, emotional bank account, diagnose before you prescribe, etc.
Our model for emotional intelligence consists of 5 factors and several sub-factors that help people master their emotional reactions so they achieve their life goals. Our model consists of inward and outward components that influence our actions and reactionsOur model for emotional intelligence consists of 5 factors and several sub-factors that help people master their emotional reactions so they achieve their life goals. Our model consists of inward and outward components that influence our actions and reactions
From the Desk of Jeff Weissman: Four Tips for Successful Family Mediation Jeff Weissman | Attorney
1. Come prepared to the mediation session with all financial documents germane to the negotiation.
2. Be prepared and willing to compromise. Mediation is not a "zero-sum" game. It is about understanding the positions of the other side and reaching an agreement that works for both parties.
Conquering The Common Fears That Burden Agile TeamsIonut Grecu
In this presentation I looked at how fears come in the way of a successful Agile transformation, constricting thinking and pinching choices.
The presentation was held on the 23th of April 2016 during the Codecamp conference.
The 5th of the 7 Highly Effectively Habits, it deals primarily with "the method to be effective with others".
Dr Steven .R Covey mentioned that there is a reason why the 7 Habits are sequenced in the way that he did. Every one of the Habit builds upon the previous one in a progressive manner.
In his own words, "The relationship & the sequence among the Habits are the key to the overall power."
It is most recommended that one learns all the 7 Habits in order.
So, if you have not yet gone through the 1st Habit - Be Proactive, 2nd Habit - Begin with the End in Mind & 3rd Habit - 1st Things 1st, 4th Habit - Think Win-Win, why not go through them 1st?
Here's the link for
Habit #1: http://www.slideshare.net/aoweiyang/habit-1-be-proactive-36473102
Habit #2: http://www.slideshare.net/aoweiyang/habit-2-begin-with-the-end-in-mind-36631027
Habit #3: http://www.slideshare.net/aoweiyang/habit-3-put-1st-things-1st
Habit #4: http://www.slideshare.net/aoweiyang/habit-4-think-winwin
For you guys who are new to this, you might like to first gain some fundamental ideas via "The 7 Highly Effective Habits Foundational Principles" deck before all else.That will definitely help strengthen your concept of what the whole idea is about.
Here's the link: http://www.slideshare.net/aoweiyang/the-7-highly-effective
Communication strategies and tools for managing difficult conversationsLisa D'Adamo-Weinstein
Communicating well during highly emotional, high stakes situations is extremely difficult. Drawing from Kerry Patterson’s book, Crucial Conversations Tools for Talking When Stakes Are High, this session will focus on strategies and tools for managing what Patterson defines a crucial conversation: “A discussion between two or more people where the stakes are high, opinions vary, and emotions run strong”( p.3). We will explore key concepts and tools to help us manage crucial conversation situations with our family, friends, and in the workplace.
Communication strategies and tools for managing difficult conversationsLisa D'Adamo-Weinstein
Presentation given at the SUNY Empire State College 2019 Fall Student Conference - Communicating well during highly emotional, high stakes situations is extremely difficult. Drawing from Kerry Patterson’s book, Crucial Conversations Tools for Talking When Stakes Are High, this session will focus on strategies and tools for managing what Patterson defines a crucial conversation: “A discussion between two or more people where the stakes are high, opinions vary, and emotions run strong”( p.3). We will explore key concepts and tools to help us manage crucial conversation situations with our family, friends, and in the workplace.
The slide is about the need and importance of inter personal skills. Each and every business day the manager puts many decision questions to the test. The questions must first be identified as problems or opportunities, verified; scaled into mathematical models for which an answer will abound, and then controlled by updating the solutions because of the dynamic nature of business decisions. Mathematics has been recognized as an autonomous interior constructional activity which, although it can be applied to an exterior world, neither in its origin nor in its methods depends on an exterior world. The criterion of a good mathematical model is confined to its usefulness in making good strategic decisions. This is the absolute core of Management Science approach to decision-making, which is the science of decision-making. Not all science facts have practical usefulness. For example, Darwin's insight had no practical payoff, but he was a revered figure because he changed the way humans see their place in nature. The slide is based on the premise that a good decision maker has good interpersonal skills.
Management Science can help reduce or eliminate the fear of making wrong decisions by providing help with the decision-making process. In fact, management science's goal is to eliminate decidophobia. This is accomplished through the phased processes of management science that dissects the components of the decision into workable elements and allows one to proceed to the decision-making stage with sound knowledge on which to base one's choice. However, if you choose not to use management science, there are plenty of other ways to avoid making decisions.
KW Inner Strength - Assertive and Effective Communication - SlideShare.pptxKarenWarren29
This presentation can help you to communicate assertively and effectively, particularly in a Team Leader or Line Manager role.
In a leadership role, you'll need to communicate effectively with people. We often get back what we give out so make your communication style positive and constructive to help define your expectations of people and to support them if they're struggling.
If you can make people feel safe, they'll usually tell you where they're at, and that can help you to develop effective work relationships and a proactive style of line management.
Our impact and influence are not usually about what we say, they're about how we say things. This presentation can help you to think about how you communicate in business to support individual and team success.
Getting along with people is very important for the success of any organized activity, this is particularly so because most work is accomplished by working together. Interpersonal Relations are very important in securing success and happiness, not just at the work place, but everywhere else, including our own sweet home. Ability to get along well, with people and circumstances is very important.
My recent Spiritual Care Volunteer training presentation on "Growing in Emotional Inteligence." This was a spiritual - pastoral care training for new volunteers at UVRMC.
Emotional Intelligence is the ability to recognize our own emotions and thoughts, and the way we manage them can help us to understand better other people’s feelings and build stronger relationships with them. It can be said that our success is based on the relationships we create with others and emotions are the key to achieve it.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
The Art Pastor's Guide to Sabbath | Steve ThomasonSteve Thomason
What is the purpose of the Sabbath Law in the Torah. It is interesting to compare how the context of the law shifts from Exodus to Deuteronomy. Who gets to rest, and why?
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
The Indian economy is classified into different sectors to simplify the analysis and understanding of economic activities. For Class 10, it's essential to grasp the sectors of the Indian economy, understand their characteristics, and recognize their importance. This guide will provide detailed notes on the Sectors of the Indian Economy Class 10, using specific long-tail keywords to enhance comprehension.
For more information, visit-www.vavaclasses.com
2. Principle of Communication
• Be a good listener
◦ Pay attention to the words of the speaker
◦ Maintain eye contact
◦ Don’t talk when they are talking
• Nonverbal Communication Look for body language
Look for body language
Pay attention to subtle cues…is the person crossing their
arms defensively?
Are they trying to interject the point?
Are they looking confused?
Pay attention, use these cues to open up for questioning and
confirm knowledge
3. Principle of Communication
Managing Stress
Stress can cause you to feel unraveled. Try
to manage your stress levels to ensure your
communication is clear and concise. Make
sure if the situation is stressful, you think
carefully before you speak. Do not let the
situation overwhelm your communication.
4. Principle of Communication
Emotional Awareness
When dealing with parents of children with special needs, it
can be very emotionally charged time. Making sure your
project appropriate emotions, and manage your own is key.
Remember this is often a situation that can be resolved more
easily with effective communication.
Recognizing and validate the emotions of the person across
from you, “How are you feeling? What do you think?” Those
open end questions invite more discussion. If you feel
frustrated, angry, or dissatisfied, it will come across. Make
sure that the emotions are appropriate and be understanding
on what they are.
5. How Can We Improve Our
Communication Skills
Listening Improvements:
◦ Focus on the Speaker
◦ Do not Interrupt
◦ Do not Seem judgmental
◦ Show interest
Nonverbal Communication:
◦ Adjust your signs to fit your context
◦ Use body language to show positive feelings
6. How Can We Improve Our
Communication Skills
Stress Management:
◦ Know when you are building stress
◦ Agree to disagree
◦ Compromise
Emotional Awareness:
◦ Empathize with other people
◦ Communicate clearly
◦ Build strong and trusting relationships
7. Empathy Vs. Sympathy
Empathy is the ability to recognize emotions. Empathy
means you realize how someone is feeling.
Sympathy is when you feel pity for someone.
https://www.youtube.com/watch?v=jR5kq5Qc9ws
