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Habit #5  - Seek 1st to Understand
Habit #5  - Seek 1st to Understand
1 Diagnose before prescribe
WHAT’S INSIDE
2 4 autobiographical responses
3 4 levels of listening
4 The 5th level ~ emphatic listening
5 4 emphatic listening skills
Habit #5  - Seek 1st to Understand
Most people,
Even if they
attempt to
understand,
They do so only
with the intent
Habit #5  - Seek 1st to Understand
Habit #5  - Seek 1st to Understand
Habit #5  - Seek 1st to Understand
Habit #5  - Seek 1st to Understand
1
Diagnose before
prescribeIn order to influence, we have to be
influenced.
Habit #5  - Seek 1st to Understand
When we visit an
optometrist,
What Is the
first Thing That
he will do?
Habit #5  - Seek 1st to Understand
Habit #5  - Seek 1st to Understand
Habit #5  - Seek 1st to Understand
Habit #5  - Seek 1st to Understand
Habit #5  - Seek 1st to Understand
In any field of the
human endeavours,
Habit #5  - Seek 1st to Understand
To understand
precedes action;
To understand
precedes judgement.
Habit #5  - Seek 1st to Understand
Always Seek 1st
To Understand.
To understand
Without prejudging,
To understand without
agreeing or disagreeing,
To understand without
taking any position.
Simply...
Just to understand,
Habit #5  - Seek 1st to Understand
To know where he or
she is coming from.
2
4 auto-
biographical
responses
The amateur salesman sells products while
the professional sells solutions to needs &
problems.
Habit #5  - Seek 1st to Understand
For most people,
Autobiographical
responses are...
Things that they
do when they
Habit #5  - Seek 1st to Understand
Habit #5  - Seek 1st to Understand
Habit #5  - Seek 1st to Understand
Habit #5  - Seek 1st to Understand
Habit #5  - Seek 1st to Understand
Habit #5  - Seek 1st to Understand
These responses
come naturally
to all of us.
Habit #5  - Seek 1st to Understand
Habit #5  - Seek 1st to Understand
Habit #5  - Seek 1st to Understand
our own
Autobiographical
responses
Are the
presumptions
& assumptions
that we make
Before we fully
understand the
communication.
Often, that Limits
us from getting
to understand the
autobiography of
the other person.
We ought to learn
To be more aware
of these responses.
And we should always
keep our minds open
while we are listening.
3 4 levels of
listeningEveryone’s life is so unique but who’s going to
listen to that uniqueness?
Habit #5  - Seek 1st to Understand
depends on which
level of listening
is being adopted.
Habit #5  - Seek 1st to Understand
Habit #5  - Seek 1st to Understand
Habit #5  - Seek 1st to Understand
Habit #5  - Seek 1st to Understand
4
The 5th level ~
Empathic
listeningThe one who listens does the most work, not
the one speaking.
When we listen
empathically,
We don’t just
“see” things in
our own mind,
Habit #5  - Seek 1st to Understand
Habit #5  - Seek 1st to Understand
Habit #5  - Seek 1st to Understand
We understand His
or her paradigms.
We understand
how he or
she feels.
Habit #5  - Seek 1st to Understand
Habit #5  - Seek 1st to Understand
Empathic
listening is
listening
with our
ears,
Habit #5  - Seek 1st to Understand
And
listening
with our
hearts.
We listen for
Habit #5  - Seek 1st to Understand
We try to
Habit #5  - Seek 1st to Understand
Habit #5  - Seek 1st to Understand
is not that you
have to agree
with someone,
Habit #5  - Seek 1st to Understand
Habit #5  - Seek 1st to Understand
5
4 empathic
listening skillsThe deepest need of human souls is to be
understood.
Habit #5  - Seek 1st to Understand
Habit #5  - Seek 1st to Understand
Habit #5  - Seek 1st to Understand
Habit #5  - Seek 1st to Understand
Habit #5  - Seek 1st to Understand
Always listen with the pure
desire to understand.
Genuinely seek
the welfare of
the individual,
let him or her get
To the problem
and the solution
at his or her own
pace and time.
Habit #5  - Seek 1st to Understand
Habit #5  - Seek 1st to Understand
Habit #5  - Seek 1st to Understand

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