This document summarizes a performance solutions methodology for Koperasi Shamelin Berhad. It involves the following key elements: 1. Connecting all staff to consultants through e-groups, lectures, coaching, notes, and blogs to cascade performance plans and provide reference materials. 2. Establishing performance management systems using the Balanced Scorecard perspectives of operations, finance, customers, and HR. Key result areas, targets, gap analysis, and competencies are mapped. 3. Providing tools like Excel templates, reference materials, and e-blogs to support corporate, departmental, and individual planning, evaluation, and structure of performance measures. The benefits are staff development, improved performance

1. Performance Solutions
Koperasi Shamelin Berhad

2. Performance Levels
CEO
Managers
Supervisors
individual

3. Methodology
E-groups Lectures Coach Notes blogs
• All Staff • Classroom • Demonstrate • Written • E-materials
connected to teaching to and show Reference posted in the
the all the staff how materials blog which
consultant • Cascading • Forms the staff
through the the plans • Templates could refer
internet to.
• models

4. Planning Appraisals
Measures Improvement
Performance
Management
Systems

5. BSC Perspectives
Operations Finance
• Productivity • Retention
• Higher Skills • Cost per • Acquisition • ROE
unit • Penetration • ROA
• throughputs
HR Consumers

6. Organisational Metrics
Key Result GAP
KPI Objectives Targets Mapping ROE Chart
Areas Analysis
inputs Finance ROS
Company
•Profit
•Sales
corporate Pareto Performance
Process Customers
ATO
Industry
•Assets
Outputs Operations
Key
Sensitivity Competencies
Departments EM
International •Equity
Outcome HR

7. • Return on
• Key
• objectives Sales
Performance
Performance • Goal Setting Performance Indicators Corporate • Return on
Planning • Key Result Appraisals Performance Equity
• Benchmarks
Areas • Return on
• Input output
Assets

8. Staff
Performance
Planning
HR
dept
Staff
Performacne
Evaluation

9. Benefits to Koperasi Shamelin
Staff
development
Performance
Improvement
Team
Building

10. Benefits to SKM and the cooperative
sector
Performance
Structures
Performance
Improvement
Strategies
Cooperative
Growth

11. ORGANISATION
pLANNING EVALUATION

12. Our tools
EXCEL TEMPLATES REFERENCE MATERIALS
INPUT
kpi OUTPUT
Corporate Power E-
Points blogs
Performance
departmental
measures
Individual
staff

13. Performance Performance Performance
Planning Evaluation Structure