4. ---External Confidential---
Implementation Landscape
• CCS Model
• Adopting Best
Process-Driven
Practices
Delivery
• Promoting
Ownership
• LDI
• Competency
Work Force Framework
Development • Banding Framework
• Sharing Best
Practices
• Shared Business
People-Led Vision
Business Planning &
• Vision led programs
Performance
• Business Plan tied
Management with goals
7. ---External Confidential---
Competency Framework
Core Leadership
• Customer Orientation • Business Orientation
• Result Orientation • People Development
• Teamwork and
Collaboration
• Process Orientation
• Flexibility & Openness
to Change
8. ---External Confidential---
Core Competencies
Ability to anticipate customer needs
Custome
Deliver services to meet immediate needs
r while ensuring long-term benefit
Orientat Understand the business environment in
which clients operate and provide
ion solutions that are aligned
Set challenging goals
Result Focused on the achieving end results with a
Orientat strong sense of urgency
Sustained energy and determination in the
ion face of obstacles
Team Cooperate with different stakeholders
work across cultures and organizational
boundaries to achieve shared goals
& Treat others with dignity and respect
Collabo Maintain a friendly demeanor and value the
9. ---External Confidential---
Core Competencies
Manage tasks so they lead to
Process accomplishments
Look for ways to improve quality,
Orientat efficiency, effectiveness and generate value
ion Discover incremental improvements in
work processes and results
Flexibili
Accept change and adapt to ambiguity
ty & Adjust behavior in light of new information,
Opennes changing situations, people or environments
Do not be disconcerted or stopped by the
s to unexpected
Change
10. ---External Confidential---
Leadership Competencies
Discover new ways of improving business
performance while understanding root
causes
Business Think strategically, identify opportunities,
and take measured risks
Orientat Persist in efforts to leverage
ion opportunities, taking along team members
in the endeavors
Identify opportunities for process and
financial improvement using financial data
Provide a supportive environment for
enhanced performance and professional
growth of others
People Lead, mentor, encourage, inspire, and
support individuals to realize their full
Develop potential
ment Delegate fully so that individuals are
11. Competence Levels & ---External Confidential---
Mapping
Customer Orientation for example:
• Responds to client requests
Begin • Does not always anticipate needs
ner
• Anticipates and adapts to client needs
Profi • Proposes new, creative, and sound alternatives
cient
• Fosters a client-focused culture
• Balances between customer needs and
Advanced
organizational constraints
• Ensures services are strategically aligned with
current and future needs
Expe • Becomes an advisor for the client and is part of
rt their decision making process
2012 Secova, Inc. All rights Reserved
12. ---External Confidential---
Performance Management
Link to Business objectives:
Training & Organizational
• Financial / Organizational goa
Development Initiatives
• Client Expectation
Set Goals • Employee Goals
Employee Review
Developme Performance
nt Plan against Goals
Discuss Review
Aspirations Competenc
& y
Developme Expectatio
nt Summarize ns
Overall
Performanc Client Feedback
Succession Planning
e
13. ---External Confidential---
The Painting
Knowledge sharing
sessions
Employee Connect Rewards &
programs Recognition
Employee
Development
programs
Relentless drive
towards process
efficiency
Employee Engagement
Employee Delight
Customer Delight
