This document provides an overview of Lean Six Sigma concepts and tools. It begins with objectives around improving product launches, quality, and productivity. It then defines Lean Six Sigma as an ongoing process of adding value and increasing productivity through creativity and significant changes. Key aspects covered include the five principles of Lean Thinking, the DMAIC process improvement model, Six Sigma quality levels, and the seven types of waste. Overall the document serves as an introduction to Lean Six Sigma for understanding its goals and basic approaches.
- Total Quality Management (TQM) is a philosophy involving customer satisfaction, employee involvement, and continuous improvement. It uses tools like control charts and the Plan-Do-Check-Act cycle.
- Six Sigma is a data-driven approach to process improvement originally developed by Motorola to reduce defects. It uses a five-step methodology of Define, Measure, Analyze, Improve, and Control.
- Quality circles involve small groups of employees who meet regularly to identify and solve work-related problems in order to improve organizational performance and motivate employees. They aim to enhance quality, productivity, safety, and reduce costs.
The Toyota Way, also known as Lean, was born from hardship and survival. It is an approach that does not rely on the accidental fortunate circumstance of being in a positive business climate. The system that propelled Toyota to the top of the global automotive industry is designed to succeed in both good times and bad.
Lean thinking fundamentally changes the engagement model between IT and the business, challenging traditional relationships with staff,customers and partners.
This session, presented by a partnership between ThoughtWorks and KM&T, explains the Lean approach to challenges, continuous improvement, productivity, and quality, and how these principles can help you deliver high-value,high-quality software solutions to reduce operational costs, increase profitability, and survive.
With presenters bringing deep expertise from Toyota, Lean and Agile principles, learn how to:
-Identify and eliminate non-value adding work and cost (i.e., waste)
-Build quality into processes to remove unnecessary rework
-Apply Just-in-Time (JIT) principles to software delivery
-Build processes that optimise use of resources and productivity for the entire end-to-end value stream
-Engage everyone to continuously improve your team and practices
-Understand the differences between repetitive processes, product development and software development
Join us to discover how to do more with less.
»
»
»
»
»
»
BRISBANE
Tuesday 17 March, 2009
8am –- 9.30am
Hilton
190 Elizabeth Street, Brisbane
SYDNEY
Tuesday 24 March, 2009
8am –- 9.30am
Hilton
488 George Street, Sydney
MELBOURNE
Tuesday 31 March, 2009
8am –- 9.30am
Marriott
Cnr Exhibition & Lonsdale
Streets, Melbourne
PERTH
Tuesday 7 April, 2009
8am –- 9.30am
Hilton
14 Mill Street, Perth
A light buffet breakfast will be provided *
*
This document discusses lean thinking and leadership. It covers topics like changing cost perspectives in lean from focusing on costs to customer value. It emphasizes sustaining inequality between customer value and costs. The document presents models for lean thinking alignment with aspects like purpose, process, people and prosperity. It discusses integrating lean with quality management standards. Other topics covered include identifying types of waste, using tools like 5S, standard work and visual management. The document emphasizes leadership aspects such as engaging people, evidence-based decision making and developing a long term philosophy. It presents models for process control and improvement as well as aligning activities through hoshin kanri for business breakthroughs.
This document provides an overview of Lean Six Sigma and compares it to Lean and Six Sigma methodologies. It defines Lean Six Sigma as an approach that combines Lean manufacturing/Lean enterprise tools and Six Sigma tools to eliminate waste and reduce variation. It describes the DMAIC process used in Six Sigma and the Lean methodology of defining value streams. Key differences between Lean and Six Sigma are highlighted, such as Lean focusing on efficiency and reducing cycle time/inventory while Six Sigma focuses on effectiveness and reducing defects/variation. The document recommends starting with Lean projects to streamline processes before tackling more complex Six Sigma projects to eliminate chronic problems.
Process improvement techniques and its applicability in pharma mfg an overviewVikalpNagori1
The document discusses various process improvement techniques and their applicability in pharmaceutical manufacturing. It describes techniques like Six Sigma, Lean Manufacturing, Lean Six Sigma, Total Quality Management, Toyota Production System/Just-in-Time, Theory of Constraints, and tools like FMEA and PDCA cycle. These techniques aim to reduce defects, waste, variation and improve efficiency in pharmaceutical operations throughout the product lifecycle from development to manufacturing to distribution. The document emphasizes applying these techniques and tools at various stages like development, manufacturing, and lifecycle management to ensure defect-free quality and efficient processes.
Lean 6 Sigma On Line Training From Searchtecsearchtec
The document provides an overview of Lean Six Sigma (LSS) as a combination of Lean and Six Sigma process improvement methodologies. It discusses the key principles and tools of Lean, Six Sigma, and LSS and provides an example of how Toyota successfully implemented LSS principles. The key takeaways are that LSS has a proven track record of measurable results, can be adapted to any organization or process, and provides a balanced approach to continuous process improvement through reducing waste and increasing quality.
Kaizen events are short, focused improvement projects that aim to drive quick changes and lead to a leaner business. They use a team-based approach over a short time period, such as 5 days, to identify problems and implement solutions. Key elements include establishing clear goals, dedicating resources to the event, focusing on implementation and action, and achieving immediate, measurable results. Successful kaizen events require planning, stakeholder engagement, change management strategies to sustain results, and defining the current and future states.
- Total Quality Management (TQM) is a philosophy involving customer satisfaction, employee involvement, and continuous improvement. It uses tools like control charts and the Plan-Do-Check-Act cycle.
- Six Sigma is a data-driven approach to process improvement originally developed by Motorola to reduce defects. It uses a five-step methodology of Define, Measure, Analyze, Improve, and Control.
- Quality circles involve small groups of employees who meet regularly to identify and solve work-related problems in order to improve organizational performance and motivate employees. They aim to enhance quality, productivity, safety, and reduce costs.
The Toyota Way, also known as Lean, was born from hardship and survival. It is an approach that does not rely on the accidental fortunate circumstance of being in a positive business climate. The system that propelled Toyota to the top of the global automotive industry is designed to succeed in both good times and bad.
Lean thinking fundamentally changes the engagement model between IT and the business, challenging traditional relationships with staff,customers and partners.
This session, presented by a partnership between ThoughtWorks and KM&T, explains the Lean approach to challenges, continuous improvement, productivity, and quality, and how these principles can help you deliver high-value,high-quality software solutions to reduce operational costs, increase profitability, and survive.
With presenters bringing deep expertise from Toyota, Lean and Agile principles, learn how to:
-Identify and eliminate non-value adding work and cost (i.e., waste)
-Build quality into processes to remove unnecessary rework
-Apply Just-in-Time (JIT) principles to software delivery
-Build processes that optimise use of resources and productivity for the entire end-to-end value stream
-Engage everyone to continuously improve your team and practices
-Understand the differences between repetitive processes, product development and software development
Join us to discover how to do more with less.
»
»
»
»
»
»
BRISBANE
Tuesday 17 March, 2009
8am –- 9.30am
Hilton
190 Elizabeth Street, Brisbane
SYDNEY
Tuesday 24 March, 2009
8am –- 9.30am
Hilton
488 George Street, Sydney
MELBOURNE
Tuesday 31 March, 2009
8am –- 9.30am
Marriott
Cnr Exhibition & Lonsdale
Streets, Melbourne
PERTH
Tuesday 7 April, 2009
8am –- 9.30am
Hilton
14 Mill Street, Perth
A light buffet breakfast will be provided *
*
This document discusses lean thinking and leadership. It covers topics like changing cost perspectives in lean from focusing on costs to customer value. It emphasizes sustaining inequality between customer value and costs. The document presents models for lean thinking alignment with aspects like purpose, process, people and prosperity. It discusses integrating lean with quality management standards. Other topics covered include identifying types of waste, using tools like 5S, standard work and visual management. The document emphasizes leadership aspects such as engaging people, evidence-based decision making and developing a long term philosophy. It presents models for process control and improvement as well as aligning activities through hoshin kanri for business breakthroughs.
This document provides an overview of Lean Six Sigma and compares it to Lean and Six Sigma methodologies. It defines Lean Six Sigma as an approach that combines Lean manufacturing/Lean enterprise tools and Six Sigma tools to eliminate waste and reduce variation. It describes the DMAIC process used in Six Sigma and the Lean methodology of defining value streams. Key differences between Lean and Six Sigma are highlighted, such as Lean focusing on efficiency and reducing cycle time/inventory while Six Sigma focuses on effectiveness and reducing defects/variation. The document recommends starting with Lean projects to streamline processes before tackling more complex Six Sigma projects to eliminate chronic problems.
Process improvement techniques and its applicability in pharma mfg an overviewVikalpNagori1
The document discusses various process improvement techniques and their applicability in pharmaceutical manufacturing. It describes techniques like Six Sigma, Lean Manufacturing, Lean Six Sigma, Total Quality Management, Toyota Production System/Just-in-Time, Theory of Constraints, and tools like FMEA and PDCA cycle. These techniques aim to reduce defects, waste, variation and improve efficiency in pharmaceutical operations throughout the product lifecycle from development to manufacturing to distribution. The document emphasizes applying these techniques and tools at various stages like development, manufacturing, and lifecycle management to ensure defect-free quality and efficient processes.
Lean 6 Sigma On Line Training From Searchtecsearchtec
The document provides an overview of Lean Six Sigma (LSS) as a combination of Lean and Six Sigma process improvement methodologies. It discusses the key principles and tools of Lean, Six Sigma, and LSS and provides an example of how Toyota successfully implemented LSS principles. The key takeaways are that LSS has a proven track record of measurable results, can be adapted to any organization or process, and provides a balanced approach to continuous process improvement through reducing waste and increasing quality.
Kaizen events are short, focused improvement projects that aim to drive quick changes and lead to a leaner business. They use a team-based approach over a short time period, such as 5 days, to identify problems and implement solutions. Key elements include establishing clear goals, dedicating resources to the event, focusing on implementation and action, and achieving immediate, measurable results. Successful kaizen events require planning, stakeholder engagement, change management strategies to sustain results, and defining the current and future states.
Some key points made in the document include:
1. Kaizen aims to make incremental improvements to simplify processes and drive radical change through quick projects.
2. A Kaizen Blitz is a focused, short-term event (typically 5 days) to drive major improvements in a specific process.
3. The Kaizen Blitz process involves forming a team, understanding the current process, designing and implementing the new process, and establishing controls to sustain improvements.
The document discusses Lean Six Sigma and how it applies in healthcare. It provides an overview of Lean Six Sigma, including definitions of Lean and Six Sigma. It then gives examples of Lean Six Sigma projects at St. Elizabeth Regional Health, such as reducing door-to-balloon time for heart attack patients and improving operating room turnover times. The presentation aims to show how Lean Six Sigma principles can help healthcare organizations improve quality, safety, efficiency and patient satisfaction.
The document summarizes an upcoming value stream mapping event for a home healthcare services company. The 2-day agenda includes lean education, creating a current state map to understand existing processes, identifying improvement opportunities, designing an improved future state map, and developing an action plan. The goal is to streamline processes, eliminate waste, and improve customer satisfaction through applying lean principles like value stream mapping.
The document summarizes a seminar on applying Lean principles to small businesses to eliminate waste, cut costs and processing times, improve quality and productivity. Lean focuses on identifying and removing non-value added activities through tools like 5S, value stream mapping, and Kaizen events. Attendees would learn how implementing Lean requires changes in thinking and culture but can provide significant benefits like reducing inventory, lead times, and costs.
This document discusses applying lean principles to optimize business processes in an office setting. It introduces the concepts of resistance to change and using a lean office kaizen model and methodology. Key aspects of the model include creating a vision, identifying opportunities through current state process mapping, and developing a future state with action items. Core business processes like sales, quality, and product engineering are identified as areas of opportunity. The document advocates targeting significant metrics and activities to improve processes in areas like customer engagement and product development.
The document provides an overview of the Improve phase of a Lean Six Sigma project. It discusses generating and prioritizing solutions to address the key factors identified in previous phases that impact the process output. Potential solution techniques discussed include brainstorming, affinity diagrams, process mapping, and benchmarking. The document emphasizes testing solutions before implementation and getting approval from stakeholders. The overall goal of the Improve phase is to identify and implement improvements that will lead to a more consistent and improved process output.
A PowerPoint presentation of an AME webinar from April 8, 2016 focusing on lean management and lean leadership.
For more information about this topic at our 2017 International Conference in Boston, visit http://bit.ly/2oHMiTh
The document provides an overview of a training course for the Service Excellence Program, outlining objectives to help participants understand how to apply problem-solving tools to improve processes using Lean Six Sigma methodologies and recognizing how the culture of Ventura County is evolving. The training will involve exercises and simulations to give hands-on experience applying concepts taught in the course.
Value Stream Analysis Kaizen Training provides an overview of lean concepts and terminology, and details the value stream analysis process. The process involves 3 phases: pre-event planning, the main event where current, ideal and future state value stream maps are created, and an accountability process. Key elements of the training include identifying value-added vs. non-value added activities, eliminating waste, developing future state plans, and setting short-term goals for improvement.
This document discusses how applying lean principles can improve project management. It defines lean project management as emphasizing iterative discovery, problem solving, value delivery, and eliminating waste. This leads to improved quality, reduced timelines and costs. Key lean project management principles include focusing on customer value, eliminating waste, empowering cross-functional teams, and using visual management. Adopting lean requires changes like defining projects based on business value, measuring current processes, setting targets for improvements, and learning lessons to update practices. The benefits are faster value delivery, improved cash flow, increased agility, and higher success rates.
This document discusses various Lean concepts and tools including 5S, visual controls, Kaizen, value stream mapping, pull vs push scheduling, mistake proofing, changeover time, Six Sigma, activity-based costing, Theory of Constraints, ergonomics, and knowledge management. It also briefly discusses costs of accidents and conducting effective meetings.
This document compares and contrasts Lean and Six Sigma methodologies. Lean focuses on eliminating waste to improve process flow and speed, while Six Sigma aims to reduce variation and defects. Both can be used together in a Lean Six Sigma approach. The document recommends starting with Lean projects to streamline processes before tackling more complex problems with Six Sigma. It provides overviews of the key aspects, tools, and applications of Lean and Six Sigma.
The document provides an overview of Lean Six Sigma. It defines Lean and Six Sigma, compares their objectives and focuses, and outlines their evolution. It describes the five principles of Lean to eliminate waste, including the eight main types of waste. It also introduces the Lean tool of 5S and provides examples of its implementation. The document then defines Six Sigma and discusses it as both a methodology and metric to reduce variation. It outlines the DMAIC methodology and tools used in Six Sigma.
This document provides an overview of Lean Six Sigma. It discusses the history and founders of continuous improvement efforts including Deming, Juran, Crosby and Shewhart. It outlines some of their key contributions like Deming's Plan-Do-Check-Act cycle, Juran's trilogy of quality planning, control and improvement. The document also discusses concepts from Lean thinking like Just-In-Time and the origins of various quality tools in Western and Eastern models. Finally, it examines the integration of Lean and Six Sigma.
Lean is a systematic approach to identify and eliminate the eight wastes which are considered non-value-adding activities through continuous improvement. The eight wastes are - waiting, defects, extra processing, inventory, excessive motion, transportation, over production, and underutilized employees.
Lean aims to maximize customer value and financial gains to the organization. It also focuses on improving the overall efficiency, quality, and customer satisfaction in an organization. Participants will gain the skills which are necessary to utilize Lean methodologies, decrease expenses, reduce cycle times, increase volume, and improve production in Service, Manufacturing, Supply Chain, and Operations.
To know more about Lean Fundamentals training worldwide,
please contact us at -
Email: support@invensislearning.com
Phone - US +1-910-726-3695,
Website: https://www.invensislearning.com
The document discusses lean management approaches that can help financial institutions scale lean transformations across their entire enterprises. It outlines three key assumptions about how institutions can derive the greatest value from lean. First, comprehensive lean transformations can yield improvements in productivity as well as other areas like speed, quality, customer loyalty and growth. Second, superficial tool-focused approaches are not enough; lean must be ingrained in management practices and culture. Third, sustaining changes requires winning over both frontline staff and senior leaders to fully embed the new way of working. The document features interviews with executives who discuss how their institutions expanded lean initiatives throughout complex, global organizations.
Making Improvement Standard: Making Agile Practices Dynamic through Lean Stan...LitheSpeed
1. The presenter is Arlen Bankston, who has 14 years of Agile experience and is a Lean Six Sigma Master Black Belt with experience in user experience, product development, training, coaching, and management.
2. The presentation covers the concepts of standard work and A3 problem solving from Lean, and how to apply them to Agile processes to continuously improve practices and processes through experimentation and documentation of standards.
3. Examples are provided of how standard work and A3s can be used to document and improve processes for sprint planning, definition of done, estimation practices, onboarding new team members, and using visual management systems.
The presentations covers important topics like- an introduction to six sigma (DMAIC) along with basics of statistics - data, sample & population, data representation, central tendency, data distribution, variance etc.
Lean six sigma explained: Beginners trainingQualsys Ltd
A free online introduction to Lean six sigma principles.
Includes lean six sigma tools, philosophy, disciplines, history overview of lean six sigma, applying DMAIC for complex decision making, using Qualsys EQMS software for Lean Six Sigma.
Error Proofing Manual Automotive Assembly by JULIAN KALACJulian Kalac P.Eng
AUTOMOTIVE TRUCK FRONT END ASSEMBLY ERROR PROOFING by JULIAN KALAC
SOP --EXAMPLE OF HOW TO ERROR PROOF MANUAL ASSEMBLY OF AUTOMOTIVE FRONT END ASSEMBLY USING DESIGN FOR SIX SIGMA AND SIX SIGMA QUALITY FOR AUTOMOTIVE TRUCKS with pictures and descriptions made into a Standard Operating Procedure SOP
This document provides instructions for drafting and constructing a basic baby frock or A-line dress for girls ages 3 and up. It includes measurements needed, fabric requirements, drafting procedures for the basic bodice and skirt patterns, and construction steps. Variations are also mentioned such as adding sleeves, collars, or different skirt styles.
This document discusses lean production methods for 1-piece flow versus batch and queue production. It notes that a bottleneck will always exist in any process, and that bottlenecks can move. It recommends managing a buffer before the bottleneck and avoiding high work-in-process, which can mask the bottleneck. The document also discusses benefits of 1-piece flow such as workers being able to help each other and learn different tasks, and improving bottleneck operations.
Some key points made in the document include:
1. Kaizen aims to make incremental improvements to simplify processes and drive radical change through quick projects.
2. A Kaizen Blitz is a focused, short-term event (typically 5 days) to drive major improvements in a specific process.
3. The Kaizen Blitz process involves forming a team, understanding the current process, designing and implementing the new process, and establishing controls to sustain improvements.
The document discusses Lean Six Sigma and how it applies in healthcare. It provides an overview of Lean Six Sigma, including definitions of Lean and Six Sigma. It then gives examples of Lean Six Sigma projects at St. Elizabeth Regional Health, such as reducing door-to-balloon time for heart attack patients and improving operating room turnover times. The presentation aims to show how Lean Six Sigma principles can help healthcare organizations improve quality, safety, efficiency and patient satisfaction.
The document summarizes an upcoming value stream mapping event for a home healthcare services company. The 2-day agenda includes lean education, creating a current state map to understand existing processes, identifying improvement opportunities, designing an improved future state map, and developing an action plan. The goal is to streamline processes, eliminate waste, and improve customer satisfaction through applying lean principles like value stream mapping.
The document summarizes a seminar on applying Lean principles to small businesses to eliminate waste, cut costs and processing times, improve quality and productivity. Lean focuses on identifying and removing non-value added activities through tools like 5S, value stream mapping, and Kaizen events. Attendees would learn how implementing Lean requires changes in thinking and culture but can provide significant benefits like reducing inventory, lead times, and costs.
This document discusses applying lean principles to optimize business processes in an office setting. It introduces the concepts of resistance to change and using a lean office kaizen model and methodology. Key aspects of the model include creating a vision, identifying opportunities through current state process mapping, and developing a future state with action items. Core business processes like sales, quality, and product engineering are identified as areas of opportunity. The document advocates targeting significant metrics and activities to improve processes in areas like customer engagement and product development.
The document provides an overview of the Improve phase of a Lean Six Sigma project. It discusses generating and prioritizing solutions to address the key factors identified in previous phases that impact the process output. Potential solution techniques discussed include brainstorming, affinity diagrams, process mapping, and benchmarking. The document emphasizes testing solutions before implementation and getting approval from stakeholders. The overall goal of the Improve phase is to identify and implement improvements that will lead to a more consistent and improved process output.
A PowerPoint presentation of an AME webinar from April 8, 2016 focusing on lean management and lean leadership.
For more information about this topic at our 2017 International Conference in Boston, visit http://bit.ly/2oHMiTh
The document provides an overview of a training course for the Service Excellence Program, outlining objectives to help participants understand how to apply problem-solving tools to improve processes using Lean Six Sigma methodologies and recognizing how the culture of Ventura County is evolving. The training will involve exercises and simulations to give hands-on experience applying concepts taught in the course.
Value Stream Analysis Kaizen Training provides an overview of lean concepts and terminology, and details the value stream analysis process. The process involves 3 phases: pre-event planning, the main event where current, ideal and future state value stream maps are created, and an accountability process. Key elements of the training include identifying value-added vs. non-value added activities, eliminating waste, developing future state plans, and setting short-term goals for improvement.
This document discusses how applying lean principles can improve project management. It defines lean project management as emphasizing iterative discovery, problem solving, value delivery, and eliminating waste. This leads to improved quality, reduced timelines and costs. Key lean project management principles include focusing on customer value, eliminating waste, empowering cross-functional teams, and using visual management. Adopting lean requires changes like defining projects based on business value, measuring current processes, setting targets for improvements, and learning lessons to update practices. The benefits are faster value delivery, improved cash flow, increased agility, and higher success rates.
This document discusses various Lean concepts and tools including 5S, visual controls, Kaizen, value stream mapping, pull vs push scheduling, mistake proofing, changeover time, Six Sigma, activity-based costing, Theory of Constraints, ergonomics, and knowledge management. It also briefly discusses costs of accidents and conducting effective meetings.
This document compares and contrasts Lean and Six Sigma methodologies. Lean focuses on eliminating waste to improve process flow and speed, while Six Sigma aims to reduce variation and defects. Both can be used together in a Lean Six Sigma approach. The document recommends starting with Lean projects to streamline processes before tackling more complex problems with Six Sigma. It provides overviews of the key aspects, tools, and applications of Lean and Six Sigma.
The document provides an overview of Lean Six Sigma. It defines Lean and Six Sigma, compares their objectives and focuses, and outlines their evolution. It describes the five principles of Lean to eliminate waste, including the eight main types of waste. It also introduces the Lean tool of 5S and provides examples of its implementation. The document then defines Six Sigma and discusses it as both a methodology and metric to reduce variation. It outlines the DMAIC methodology and tools used in Six Sigma.
This document provides an overview of Lean Six Sigma. It discusses the history and founders of continuous improvement efforts including Deming, Juran, Crosby and Shewhart. It outlines some of their key contributions like Deming's Plan-Do-Check-Act cycle, Juran's trilogy of quality planning, control and improvement. The document also discusses concepts from Lean thinking like Just-In-Time and the origins of various quality tools in Western and Eastern models. Finally, it examines the integration of Lean and Six Sigma.
Lean is a systematic approach to identify and eliminate the eight wastes which are considered non-value-adding activities through continuous improvement. The eight wastes are - waiting, defects, extra processing, inventory, excessive motion, transportation, over production, and underutilized employees.
Lean aims to maximize customer value and financial gains to the organization. It also focuses on improving the overall efficiency, quality, and customer satisfaction in an organization. Participants will gain the skills which are necessary to utilize Lean methodologies, decrease expenses, reduce cycle times, increase volume, and improve production in Service, Manufacturing, Supply Chain, and Operations.
To know more about Lean Fundamentals training worldwide,
please contact us at -
Email: support@invensislearning.com
Phone - US +1-910-726-3695,
Website: https://www.invensislearning.com
The document discusses lean management approaches that can help financial institutions scale lean transformations across their entire enterprises. It outlines three key assumptions about how institutions can derive the greatest value from lean. First, comprehensive lean transformations can yield improvements in productivity as well as other areas like speed, quality, customer loyalty and growth. Second, superficial tool-focused approaches are not enough; lean must be ingrained in management practices and culture. Third, sustaining changes requires winning over both frontline staff and senior leaders to fully embed the new way of working. The document features interviews with executives who discuss how their institutions expanded lean initiatives throughout complex, global organizations.
Making Improvement Standard: Making Agile Practices Dynamic through Lean Stan...LitheSpeed
1. The presenter is Arlen Bankston, who has 14 years of Agile experience and is a Lean Six Sigma Master Black Belt with experience in user experience, product development, training, coaching, and management.
2. The presentation covers the concepts of standard work and A3 problem solving from Lean, and how to apply them to Agile processes to continuously improve practices and processes through experimentation and documentation of standards.
3. Examples are provided of how standard work and A3s can be used to document and improve processes for sprint planning, definition of done, estimation practices, onboarding new team members, and using visual management systems.
The presentations covers important topics like- an introduction to six sigma (DMAIC) along with basics of statistics - data, sample & population, data representation, central tendency, data distribution, variance etc.
Lean six sigma explained: Beginners trainingQualsys Ltd
A free online introduction to Lean six sigma principles.
Includes lean six sigma tools, philosophy, disciplines, history overview of lean six sigma, applying DMAIC for complex decision making, using Qualsys EQMS software for Lean Six Sigma.
Error Proofing Manual Automotive Assembly by JULIAN KALACJulian Kalac P.Eng
AUTOMOTIVE TRUCK FRONT END ASSEMBLY ERROR PROOFING by JULIAN KALAC
SOP --EXAMPLE OF HOW TO ERROR PROOF MANUAL ASSEMBLY OF AUTOMOTIVE FRONT END ASSEMBLY USING DESIGN FOR SIX SIGMA AND SIX SIGMA QUALITY FOR AUTOMOTIVE TRUCKS with pictures and descriptions made into a Standard Operating Procedure SOP
This document provides instructions for drafting and constructing a basic baby frock or A-line dress for girls ages 3 and up. It includes measurements needed, fabric requirements, drafting procedures for the basic bodice and skirt patterns, and construction steps. Variations are also mentioned such as adding sleeves, collars, or different skirt styles.
This document discusses lean production methods for 1-piece flow versus batch and queue production. It notes that a bottleneck will always exist in any process, and that bottlenecks can move. It recommends managing a buffer before the bottleneck and avoiding high work-in-process, which can mask the bottleneck. The document also discusses benefits of 1-piece flow such as workers being able to help each other and learn different tasks, and improving bottleneck operations.
5A - US Cities Climate Action Best Practicesjohncleveland
This document provides an overview of best practices for city climate action planning and implementation. It outlines a framework for developing climate action strategies, including conducting assessments of major city systems, setting emissions reduction targets, and designing strategies. Example strategies address building energy use, transportation, waste, and more. The document also discusses challenges such as building analytical capacity, gaining political support, influencing other levels of government, and financing climate actions. Integrating climate goals into other city plans is emphasized.
The document discusses trends in store window displays. It notes that while conventional displays were arranged formally, modern displays use innovative ideas to make merchandise more attractive. Some recent trends discussed include using everyday items unconventionally, super-sized advertising, holiday themes, mannequins in action scenes, and theme-based displays. The conclusion states that understanding psychology leads to modern displays that create excitement and higher customer expectations.
This document provides manufacturing process instructions for assembling the Thomas Bus Defroster unit (product number 12-12XX). It outlines 6 assembly stations: 1) small part sub-assembly including foam cutting and motor-valve pre-assembly; 2) filter and heater case assembly; 3) blower-heater assembly; 4) motor-valve installation; 5) wire harness installation; and 6) leak/electrical testing, labeling, inspection and packaging. Testing, inspection, packaging and shipping requirements are also defined to ensure product quality and prevent damage during transit. The document was created by Julian Kalac and approved by quality, engineering and manufacturing leads.
This document discusses continuous improvement (CI) and Kaizen. CI refers to ongoing efforts to improve products, services, or processes incrementally over time or through breakthrough improvements. Kaizen is a Japanese philosophy that means "continuous improvement" or "change for the better." The document recommends implementing CI/Kaizen through developing cross-functional teams to identify high-impact problems, setting metrics benchmarks, training employees on the need for change and improvement tools like the PDCA cycle, and utilizing frontline workers to develop and validate team-based improvement plans.
There is a difference between a process being out of control versus out of specification. A process is considered out of control when variation exceeds established control limits, but it is still producing items within product specifications. A process is out of specification when items being produced are outside the acceptable quality limits for that product, even if variation is within control limits.
This document discusses lean 1-piece flow versus batch and queue production. It defines a bottleneck as the point that reduces flow or slows the entire process. It notes that bottlenecks will always exist and can move, and that high work-in-process can mask bottlenecks. The document recommends setting up equipment close together to pass parts without boxes and running one order at a time in a cell until completion to implement 1-piece flow. It also includes an exercise to compare batch and 1-piece flow.
LEAN Setup Reduction (SMED) training for welding by JULIAN KALACJulian Kalac P.Eng
The document describes efforts to reduce setup time for a robot welding workstation from 40 minutes to less than 5 minutes using SMED (Single Minute Exchange of Die) methodology. Through applying SMED techniques like 5S, converting internal setup steps to external, using fixtures and clamps, setup time was reduced to zero. A standard operating procedure was developed to standardize the new setup process. The changes are estimated to save over 500 hours and $51,700 in annual lost productivity costs.
Overview of Lean Manufacturing and Six Sigma tools, comaprison between Lean Speed and Six Sigma Quality combining Lean with Six Sigma
Overview of DMAIC and SIX SIGMA FORMULA
This document discusses lean manufacturing in the apparel industry. It defines lean manufacturing as a systematic approach to achieving the shortest possible production cycle by eliminating waste through continuous improvement. The objectives of lean manufacturing are to meet customer demand on time, eliminate non-value-added activities, minimize work-in-process inventory, and create flexibility for style changeovers. The document also covers the five pillars of lean manufacturing, types of waste, cellular manufacturing, Just-in-Time production, and provides a case study comparing production times with and without lean manufacturing.
This document summarizes the product analysis and development process for a party wear frock. It involves 12 steps, beginning with purchasing sample garments, testing fabrics and trims, sourcing similar materials, developing patterns and prototypes, and comparing production costs for tailored versus mass manufacturing. Challenges included sourcing sheer fabrics, pattern marking, and finishing layers with different drapability. The process provided hands-on experience in analyzing, developing, and quality controlling a product.
Shahi Exports Pvt. Ltd is a leading apparel manufacturer in India established in 1974. It has expanded significantly over 30 years from 250 associates to producing 3 million pieces per month. The presentation analyzed Shahi's organizational structure, production process, strengths as a well-established low-cost producer, and opportunities to improve efficiency and utilize investment opportunities. Suggestions included implementing an electronic Kanban system and reducing absenteeism to improve productivity.
Richa & Co. is an export house established in 1977 in Gurgaon, India. It employs over 15,000 workers and exports men's, women's, and kids' wear to over 15 countries, generating $130 million in annual revenue. The company aims to become a leading apparel manufacturer through quality, service, and customer satisfaction. It has detailed processes for sampling, costing, production, quality testing, and exporting garments. Key departments include merchandising, industrial engineering, sampling, and stitching to efficiently develop and produce garments for international buyers.
Lean Startup - by Hristo Neychev (bring your ideas to life faster, smarter, a...Hristo Neychev
Lean Startup ideas, trends, and best practices through the lens of my experience in four industries, three startups, and two continents.
Lean Startup methodologies are applicable to both small and large organisation focused on creating new products and services under conditions of extreme uncertainty.
The document outlines an apparel internship project at Richa Global Exports Pvt. Ltd. in Gurgaon. It includes details about the company such as its product range, esteemed customers, and production capacity. It then describes two projects to be completed as part of the internship - a study of wastage estimation and control measures across departments, and identifying quality checkpoints and proposing improvements to the existing quality control system. Recommendations are provided to develop a comprehensive waste management system and handle specific operational wastes.
Summer internship project, Mapping the process flowchart and documentation in...Ajit gupta
This document is an internship report submitted by Ajit Kumar Gupta detailing his summer internship at Orchid Overseas Pvt. Ltd., an apparel export house in Gurgaon, India. The report includes an introduction to the company, descriptions of various departments involved in processing export orders, an overview of key export documents, and the methodology used in mapping workflow processes and documentation. The objective is to understand the roles of different departments, with a focus on merchandising, and document the end-to-end process for fulfilling an export order.
This document provides an introduction to Lean Six Sigma for Black Belt candidates. It outlines the goals of the Black Belt training program which are to understand and apply Lean Six Sigma tools and methods to solve problems, improve performance and achieve goals. The DMAIC process of Define, Measure, Analyze, Improve and Control is described as the model that will be applied to projects during the training. The training typically occurs over 4-6 months using a learn and apply approach with coached projects solving real problems in the organization.
Total Quality Management (TQM) and Six Sigma aim to improve customer satisfaction, profitability, and competitiveness through organizational culture change. TQM involves excelling on all dimensions important to customers, focusing on conformance rather than features. Six Sigma aims for near perfection with 3.4 defects per million opportunities. Both rely on data-driven problem solving, continuous improvement, and empowering employees. Their goal is transforming organizations to prioritize customers and quality in all processes.
Lean Six Sigma is a combination of Lean methodology and Six Sigma that aims to improve quality by identifying and removing waste and reducing variation. It was developed in the 1980s at Motorola and has since been applied in healthcare to improve various processes and outcomes. Key aspects of Lean Six Sigma include defining problems, measuring processes, analyzing sources of variation, improving processes by eliminating waste, and controlling improvements. The goals are to increase customer satisfaction, improve speed and quality of service, and lower costs through reducing defects and waste.
The document discusses several topics related to cost analysis and improvement. It defines cost reduction as initiatives to lower costs from the current to a desired lower level in a targeted way. It defines cost control as efforts to limit cost growth within accounts. It discusses life cycle costing (LCC) as assessing the total costs of owning a product over its lifetime, including installation, operation, maintenance, and decommissioning costs. LCC can help evaluate alternatives and make optimal design decisions.
The Agile Learning Organization - Dave Litwiller - Sept 17 2020 - PublicDave Litwiller
Adapting Organizational Capabilities in Scale-up Technology Businesses to Thrive in the Strategic Environment using the Principles of TQM
- Enhance organizational learning capacity and agility
- Build connective capacity across functions and time horizons, to counter tendencies toward silos
- Develop leadership bandwidth at all levels to expand institutional capability for productive change
This document provides an overview of Lean Six Sigma and how it combines Lean Manufacturing and Six Sigma. Lean focuses on reducing waste and cycle times, while Six Sigma aims to reduce defects and variation. Together, Lean Six Sigma seeks to improve quality and processes by identifying and removing causes of defects and waste. It uses data-driven, statistical methods to solve problems and implement robust control plans for sustained improvements.
The document outlines Sello Mosai's presentation to the Manufacturing Indaba on using productivity as a tool for industrial development. It discusses that continuous productivity growth can lead to increased output, employment, wages, and living standards. Productivity involves efficiently converting inputs to outputs using resources. The presentation then covers ways to improve productivity by reducing waste, increasing efficiency and utilization. It also discusses myths about productivity and 10 best practice principles for productivity improvement including continuous improvement, teamwork, and developing exceptional leaders. The presentation emphasizes that all companies should focus on improving productivity to lower costs and increase long-term output.
Total Quality Management (TQM) is a comprehensive, organization-wide effort to improve quality. It aims to meet customer needs and expectations through continuous process improvement. Key aspects of TQM include defining quality as customer satisfaction, using tools like flow charts, check sheets, histograms and control charts to identify quality issues and root causes, and emphasizing employee participation through quality circles and process improvement. The goal is long-term competitive advantage through reduced costs and higher customer satisfaction.
This document provides an overview of several quality management principles and methodologies, including:
- Lean manufacturing, which aims to eliminate waste and improve efficiency. Key aspects are flow, value streams, and eliminating muda (waste).
- The seven types of waste in lean manufacturing: overproduction, queues, transportation, inventory, motion, overprocessing, and defects.
- Just-in-time manufacturing, which supplies customers with exactly what they want when they want it by pulling supplies through the system as needed.
- Six Sigma, which identifies and removes defects from processes to improve quality using a DMAIC methodology of define, measure, analyze, improve, and control.
- Total quality management, which takes
This document provides an overview of Kaizen and Six Sigma approaches to continuous improvement. Kaizen focuses on ongoing, incremental improvements involving everyone through methods like quality circles and suggestion systems. It aims for process-oriented and people-oriented approaches. Six Sigma uses statistical methods and a DMAIC framework to significantly improve processes and reduce defects. Both aim to meet customer needs, but Six Sigma focuses more on breaking through to achieve major improvements.
Advancing the Retrospective: Dynamic Lean & Agile Continuous Improvement Tech...LitheSpeed
This document discusses techniques for conducting effective retrospective meetings to continuously improve agile processes. It begins with an overview of retrospectives and their goals of process improvement. Various retrospective techniques are presented, including comments and actions, upside/downside, and distributed tools. The document then covers lean concepts like standard work and A3 problem solving templates to plan and track improvements. Examples demonstrate how these techniques can be applied to areas like onboarding, estimation, and product experimentation. Overall roles and tips for effective retrospectives emphasize the importance of self-improvement, visible standards, and sharing learning across teams.
Innovation is a key element for companies in providing growth and for increasing results. Innovation means a new way of doing business; it may refer to incremental, radical and/or revolutionary changes in extracting value for a business through a fundamental change in approach to a market, a technology, or a process. A company that overlooks new and better ways of doing business will eventually lose customers to another competitor that has found a better way.
However innovations as any other aspect of a business require an investment and investment is about the future. Sometimes you invest in a future that plays by the same rules as today. Other investment is about a new future that plays by new rules. If you make investment decisions on an extrapolated new future based on the today’s rules then you can make costly mistakes.
Investment decisions can require complex analyses. To make them easier, managers often use tools to help with the financial analysis. The problem with these tools is that they often value innovation and non innovation in the same terms. They encourage managers to make unfair demands on returns on investment for internal innovation projects.
We believe that creativity is a process not an accident (“chance prefers the prepared mind”), although it’s often tempting to believe that individuals are creative or non-creative. Creative people also love to play around with the ideas that they collect. For them everything is connected – part of an overall pattern. Old ideas are moved around, combined, squeezed, and stretched to make new ideas.
Innovation within businesses is achieved in many ways. One way involves the use of creativity techniques. These are methods that encourage original thoughts and divergent thinking (e. g. brainstorming, morphological analysis, TRIZ). New ideas that have been generated by the use of creativity techniques have to be structured and evaluated. In order to complete the innovation process the selected promising ideas have to be deployed into practice.
For this reason we have developed a structured methodology that supports the ongoing evaluation of innovations throughout the prioritization, piloting, and deployment lifecycle We make use of process performance analyses as an input to three levels of statistical thinking that support the innovation process from identified needs to pilot results.
The first step is collect together old ideas – as well as existing facts. You need to know as much about the world in general and get a solid, deep working knowledge of the business situation that underlies the need for a new idea. This may seem daunting or unnecessary, but facts are the raw material for innovation. And because of changes to markets, competition, regulation, and technologies, “old ideas” previously dismissed may, perhaps after further adaptation, take on renewed promise.
It is important to approach innovation and its evaluation through a broad appreciation for causality: al
Total Quality Management (TQM) is a management philosophy focused on meeting customer needs and expectations through continuous improvement. It emphasizes employee empowerment and involvement across all departments. The key aspects of TQM include defining customers, both internal and external, focusing on continuous process improvement, using tools like flow charts and control charts, and implementing steps like defining objectives and measuring results.
This slide deck will help you appreciate the application of statistics (and now data science) in the field of Quality Management and Process Improvement. And why is there a need to produce a consistent "in spec" product at 99.9997% of the time.
Total Quality Management (TQM) and Six Sigma aim to improve customer satisfaction, profitability, and competitiveness through sweeping organizational culture changes. TQM manages all aspects of an organization to exceed customer expectations on product/service quality, while Six Sigma aims for near-perfect quality with 3.4 or fewer defects per million opportunities. Both rely on statistical analysis and employee empowerment to continuously improve processes and meet customer needs.
Total Quality Management (TQM) and Six Sigma aim to improve customer satisfaction, profitability, and competitiveness through sweeping organizational culture changes. TQM manages all aspects of an organization to exceed customer expectations on product/service quality, while Six Sigma aims for near-perfect quality with 3.4 or fewer defects per million opportunities. Both rely on statistical analysis and employee empowerment to continuously improve processes and meet/surpass customer requirements.
Total Quality Management (TQM) and Six Sigma aim to improve customer satisfaction, profitability, and competitiveness through sweeping organizational culture changes. TQM manages all aspects of an organization to exceed customer expectations on product/service quality, while Six Sigma aims for near-perfect quality with 3.4 or fewer defects per million opportunities. Both rely on statistical analysis and employee empowerment to continuously improve processes and meet customer needs.
Lean Six Sigma- Internal Training Slides-2.pptxDebashishDolon
This document provides an overview of a Lean Six Sigma Green Belt training course. It covers quality approaches over the years including quality circles, statistical process control, ISO 9000, reengineering, benchmarking, balanced scorecard, and Lean Manufacturing. It defines Six Sigma as a philosophy, set of tools, methodology, and metrics focused on reducing process variation. The training covers voice of the customer methods, project selection, the DMAIC problem-solving approach, and phase deliverables/tools.
Lean Six Sigma in healthcare management.pptdrparul6375
Lean Six Sigma is a methodology aimed at improving the efficiency and quality of processes within an organization. It combines the principles of Lean manufacturing, which focuses on reducing waste and increasing efficiency, with Six Sigma, which emphasizes minimizing defects and variations in processes.
Deployed Lean Manufacturing in fabrication of Exhaust After Treatment System Rack made for VOLVO / Mack Trucks used Lean to increase productivity by 50% and Six Sigma
methodology to resolve complex design issues, improve quality controls for sustained improvement
The document compares and contrasts continuous flow and batch production methods. Continuous flow focuses on eliminating waste such as waiting time, excess inventory, and defects through one-piece flow and small batch sizes. This allows for faster cycle times, increased throughput and capacity, and reduced lead times compared to batch production which typically has longer cycle times and more non-value added time due to large batch sizes and waiting between processes. The document provides examples of value stream maps to illustrate the differences between batch and continuous flow production systems.
This document provides an introduction to set-up reduction and quick changeover concepts. It discusses lean manufacturing principles for eliminating waste and non-value-added activities. The goals of set-up reduction are to reduce cycle times, increase capacity, and eliminate bottlenecks. The document reviews concepts like takt time, value-added vs. non-value added processes, and the seven wastes. It also describes the seven steps of SMED (Single Minute Exchange of Die) methodology for improving changeover times, including separating internal and external set-up tasks. As an example, it outlines issues with the long set-up times on a 1000-ton punch press and potential solutions like standardized tooling carts and shadow boards
This document contains a risk assessment for a 1000 ton transfer press. It identifies 27 potential hazards associated with the press and linear transfer system. For each hazard, it lists the initial risk level based on severity and probability, describes risk reduction measures, and calculates the final risk level after implementing those measures. Many of the hazards involved risks of critical injury or death from being struck or crushed by the moving press or linear transfer components. The risk assessment recommends engineering controls like light curtains and lockout procedures to mitigate these risks.
The document provides an overview of lean supply chain management and logistics. It discusses key concepts like:
- Supply chain management encompasses planning and managing all sourcing, procurement, conversion, and logistics activities, along with coordination with partners.
- Logistics management refers to planning, implementing, and controlling efficient forward and reverse flow of goods, services and information from origin to consumption.
- Lean focuses on eliminating waste to reduce cycle times, increase capacity and customer value. This includes concepts like pull systems, kanban signals, and optimizing value-added versus non-value added processes.
- Cross-docking and other warehouse optimization techniques can help reduce inventory levels, waiting times and delivery times
1000 TON TRANSFER PRESS SAFE WORK PROCEDURE ;DIE SETUP/CHANGEOVERJulian Kalac P.Eng
This document outlines lockout/tagout procedures for die setup and changeover on Press 23. It describes shutting down and locking out the various energy sources on the press, including the flywheel, hydraulic systems, and electrical power. Safety blocks must be used any time work is done between the slide and bolster to support the static load and prevent accidental press activation. The procedures are designed to achieve a zero energy state and protect workers during die work.
summary of 16 Lean Six Sigma improvement projects in manufacturing, bio-manufacturing, supply chain
including 2 machine safeguarding . Total savings over $8Mil
The document discusses machine safeguarding and lock out procedures. It describes a scenario where a printing press operator was injured due to unguarded pinch points. The operator was hospitalized for a week and required months of rehabilitation due to severe injuries. The document emphasizes that any machine part that could cause injury must be safeguarded. It then provides examples of different types of machine guards and safeguarding devices that can be used, such as fixed guards, interlocked guards, gates, and two-hand controls. The document stresses that proper lock out procedures are important to isolate energy sources and make machines safe for maintenance before guards can be removed.
The document provides standard operating procedures for setting up and running a custom eyelet machine. It describes the machine's safety features like emergency stop buttons and guarding. The setup process is outlined, including changing between different sized eyelets and dies. Troubleshooting tips are provided for potential issues. Exploded diagrams show the machine's components and a maintenance schedule is suggested.
FCI Automotive successfully managed a $22 million ABS/VSC connector module program for the 2005 Ford Windstar minivan from design to production launch on time and under budget. They took over a complex Ford program at risk of being lost, gained the trust of Ford and TRW managers, and successfully launched the program on schedule. FCI developed a mandrel prototype for insert molding 52 pins and bushings for the ABS and VSC connectors. They also managed the APQP, PPAP documentation, production tooling design, and automated assembly line worth over $2.3 million for the Ford connectors program.
This document outlines a training for Litens Automotive on Design Failure Mode and Effects Analysis (DFMEA). The training covers DFMEA basics, consequences of poorly performed DFMEAs, identifying single points of failure, using design of experiments to optimize designs, and reviewing DFMEA examples. It emphasizes that critical dimensions must be derived from the DFMEA and that DFMEAs are important legal documents that demonstrate due diligence in design and product safety.
Legal Aspects of FMEA, overview of Canadian Law,
Due Diligence vs Negligence, Criminal Negligenced and what everyone needs to know about duty of care
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1) The document discusses process capability and sigma metrics, which are used to measure process performance and defect rates. It provides examples of how defect rates decrease significantly as sigma levels increase from 1 to 6.
2) It explains key process capability ratios like Cp, Cpk, and how they are calculated. Cp measures how close the process is to the specification limits, while Cpk also considers whether the process is centered between the limits.
3) The document provides examples of how a process shift can decrease Cpk and increase defect rates, even if the process remains within specifications. Maintaining low variation and centering are important to minimize defects.
JULIAN KALAC -EXAMPLES OF LEAN SIX SIGMA BLACK BELT PROJECTS Julian Kalac P.Eng
The document provides 12 examples of Lean Six Sigma projects that resulted in cost savings through process improvements. The first example describes a project that increased production capacity of HVAC duct elbows by designing a one-man cell to run three semi-automatic machines simultaneously, achieving annual savings of $472k. Another project reduced robot welding setup time from 38 minutes to zero by designing modular fixtures, achieving annual savings of $650k. A third project converted batch production to continuous flow, increasing shift capacity by 82% and eliminating the need for overtime.
Overview of Lean and in Supply chain management and Warehouse distribution, identifying the value and NVA steps, streamlining the supply-distribution network to reduce warehouse storage, inventory and lead time
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.AnnySerafinaLove
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Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
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2. Focus and align the flow of ideas, processes,
performance and profitability within the business
Learn how to find new opportunities, organize the
concepts learned and prioritize and/or defer others
Objectives:
Enable more product launches with shorter lead
times
Increase first-time quality and on-time deliveries
Enhance and sustain productivity improvements
◦ Output and “Value-add” per worker
◦ Output and “Value-add” per dollar invested
3. What:
A process of ongoing, non-static, constantly
renewed mindset of adding business value
and increased productivity
How:
Trough demonstrated creativity and significant
changes getting ideas & turning them into
reality
Where:
in everything we do, enterprise-wide
4. Risk &
Reward
Continuous
Improvement
•Everyday culture of change
in how and what we do
•Focus on maintaining &
improving process
precision, accuracy and
discipline
•Often savings are not
strictly monitored but just
put back into the business
•Can support & narrow
Breakthrough Innov.
Amount of Resources and Activity
Incremental
Innovation
•Relatively small
improvements
that are faster,
better cheaper,
•Savings show up
in bottom & top
line
Distinctive Innovation
•Significant advances and
improvements by extending existing
technologies/approaches
•Adapting “other industry/sector
technologies/approaches
•Example: “Lean”/JIT/Single-piece-
flow/Pull Systems in health care
Breakthrough &
Disruptive
Innovation
•Fundamentally new
technologies/approaches
•Implementing things
previously thought to be
not possible
•Often a birthplace of
Distinctive & Incremental
Innovation
•Can fuel and clash with
Conti. Impr. and process
discipline
5. Supplier
“Push”
“Customers gambling in
Nevada have figured out
how to develop an
application for counting
cards beyond what Apple
imagined”
Customer
“Pull”
• New colours
• Video features
• More memory
• Longer battery life
• Predictive text
6. Ideas Inventions Innovation Operations
Production
Service
The Ideas-Inventions-Innovation-Operations-Service (IIIOS) Roadmap:
Sales &
Marketing
Research &
Development
Product
Development
Operations
Production
Customer
Service
The Hydrogenics Business Flow:
Productive creativity and focused process discipline
will lead to a successful sustainable harvest of results
7. •To help explain the
Toyota Production
System to employees
and suppliers, the
“House of Toyota”
graphic was created by
Taiichi Ohno and Eiji
Toyoda.
•They chose the house
shape because it was a
familiar one – and also
conveyed stability.
•The roof contains the
primary goals of TPS:
superior quality, cost
and delivery through
waste elimination
8. Change Management Teams
TPM JIT
Point-of-Use
Poka-yoke
Pull System and KanbanCellular and Flow
Autonomation
Standard Work
Self inspection
Visual Workplace
Quick Changeover
Layout
Batch Size Reduction
5S VSM
Continuous Improvement Kaizen Blitz
9. “Future competition will not be
between products and services…
… it will be between processes.”
Dr. Robert Gee, National Graduate School
“In order to develop a culture
that consistently improves
performance, you have to
focus not just on the end
result (solution focus) but also
on how you get there (process
focus).”
Michael Kukhta, Master Black Belt
10. PDSA Cycle:
Plan, Do, Study, Act
Plan a step
Take a step
Study the outcome
What worked?
What didn’t
work?
What did we
learn?
Act on the difference
between what you
expected & what you got
Keep learning
This Way:
Plan
Do
Act
Check
Plan
Do
Re-Act
Check
Not this Way:
Dr Edwards
Demming:
Lack of
knowledge… that
is the problem
There is no
substitute for
knowledge
Study
Analyze
Study
Analyze
11. From Dr. Joseph Juran’s teaching:
Removal of Special Cause only
brings to system back to where it
should have been in the first place
The important problems of
improvement commence once you
achieve statistical control
“There is here, the same widespread
unsupported assumption that the
bulk of defects are operator
controllable, and that if operators
would only put their backs in to it,
the plant’s quality problems would
shrink materially”
◦ (J. Juran, Industrial Quality Control 1966)
Juran’s Trilogy:
1) Quality Planning
Develop Standards, Designs
Processes & Systems that
enable the possibility of
compliance
2) Quality Compliance
Use the Processes & Systems
to measure performance
to Standards
3) Quality Improvement
Improve Performance to
standards (compliance)
Improve Standards, Designs,
Processes & Systems
12. SCOR Model
Customer’s
Customer
Supplier’s
Supplier
Supplier
Internal or
External
Customer
Internal or
External
Your Company
Plan
Make DeliverSource Make /
Repair
DeliverMakeSourceDeliver SourceDeliverSource
Return Return Return
Return Return Return Return Return
Plan Plan
Provides Framework for your Transformation / Improvement Projects.
• Defining the boundaries / scope of the supply chain .
• Evaluate the supply chain’s strengths and weaknesses.
• Industry benchmarks, standardized terms, metrics,
Enables a total enterprise view of a supply chain
13. The systematic elimination of waste and re-alignment of resources to
deliver value to the customer faster, better, & more consistently
Lean also is:
◦ Pursuit of excellence
◦ Continuous Improvement of performance and quality
◦ .
◦ Increasing inventory “turns” and throughput
◦ Simplifying and redefining processes
◦ Measuring & monitoring processes
◦ Empowering the workforce
Leading to Leading to
Eliminate
Waste
Reduced Cycle
Times
Increased
Capacity
Focus: Eliminate waste, non-value add steps, process
constraints and bottle necks that cause problems in work
throughput
Approach: Intuitive and broad - “inch-deep, mile wide”
14. The Five Principles of “Lean Thinking”
1. Define value from the perspective of the Customer
2. Map the value stream
3. Get the stream to “flow” by eliminating waste
4. Allow the customer to “pull” value from the stream
5. Pursue perfection (continual improvement)
15. MEASURE
•Map/measure the
process
•Collect lots of data
ANALYZE
•Organize and analyze the
data and information to
Identify failure modes,
problems, root causes
CONTROL
•Maintain, monitor and
control variation
•Preventively fix root causes
IMPROVE
•Plan, apply, deploy Improvement Tools
•Correctively fix failure modes
DEFINE
•Identify standards, metrics, objectives, CUSTOMER PROBLEMS
Define
Measure
AnalyzeImprove
Control
Results
Define
Measure
AnalyzeImprove
Control
Results
σ Use data-driven, measurement-based, statistical methods
σ Think critically, deeply and analytically to improve performance
σ Eliminate non critical business issues and concerns
σ Focus: Surgical “inch-wide, mile-deep” investigation and resolution
σ Approach:
σ Solve problems at the system and root cause level
σ Relentlessly pursue drastic reductions in variation then control and manage
whatever variation is left over
Applied projects
following the
DMAIC Model
16. In the 1980’s, Engineers and
Management at Intel and Motorola -
realized that variance reduction and
lower defect rates were one of the
keys to the success of Japanese
competitors
Is “Six Sigma Quality” – 3 DPM –
good enough for your process? (e.g.
producing semiconductors?)
Dr. Mikel Harry researched these
successes in variance reduction and
formed them with others into the
“Six Sigma” programs that we are
familiar with today
“Sigma” Quality Level 1 2 3 4 5 6 7
Cost of Poor
Quality
(COPQ)
$’s
?
% First Pass Yield (FPY) 68 95 99
99.977
99.99966
99.379
Defects/million (DPM) 690K 308K 67K 6K 230 3.4
“Sigma” Quality Level 1 2 3 4 5 6 7
Cost of Poor
Quality
(COPQ)
$’s
?
% First Pass Yield (FPY) 68 95 99
99.977
99.99966
99.379
Defects/million (DPM) 690K 308K 67K 6K 230 3.4
Accurate
Precise
17. Processes Processes Process
Start
Process
Finish
Process
Steps
Processes Processes
Organization Customers End-use
Customers
Suppliers
Sub-
Suppliers
Process
Steps
Return Return
Plan
Make DeliverSource Make/Repai
r
DeliverMakeSourceDeliver SourceDeliverSource
Return Return Return Return Return
Return
SCOR Supply Chain Model
18. Single Piece Flow Just-In-Time Eliminate Waste
•Process parts one-at-a-
time or in small lots
instead of in large
batches or economies of
scale
•Quick changeovers
•Balanced and
continuous flows instead
of stop and start
processing
•Have just the right
amount of inventory you
need, when you need it,
where you need it
•Optimize the amount
of inventory required
•Ensure that your
resources are ready to
support the flow
•Never knowingly pass
on a defect
•Improve the capability
of your processes
•Fix failure modes
when they occur
•Determine and resolve
the deeper root causes
= =
The Toyota Production System
Model by Michael Kukhta Reference: Senji Niwa, from the
Shingijutsu Organization. Niwa-san also worked directly for
Toyota’s Taiichi Ohno (TPS creator) for 18 years.
“Classic Lean”
Strength
“Supply Chain
Management” Strength
“Classic Six
Sigma” Strength
19. Numbers, words, quantities,
values stored sitting in piles or
queues waiting for future use
Charts, summaries, spread
sheets, etc. that organize the
data
Presentations, plans and tools
that explain and communicate
the information
Processes, organizations and
team using the information to
improve, manage, build
systems and develop cultures
Push the data “up” to become Wise
Always
loop
back to
check
the data
Wisdom
Knowledge
Data
Information
Where are you
looking from?
The WISDOM TOWER: Changing Perspectives
20. 2) Clearly Define your problem
Example:
Too many mistakes in purchase request specifications are causing rework rates of
34%, high costs and late deliveries (less than 50% on time) to our customers
1) Find:
•Customer Issues
•Performance
Reviews
•Meetings
•New Projects
•Failures, Re-work
•Projects
•Continuous
improvement activities
•Champions
•Stakeholders
•Employees
•SCOR Maps
•Research
•Brainstorm
•Wait until the crisis
hits you
•Value Stream Maps
3) Clearly State the Initial Charter for your
project
(Set targets and timelines!)
Example:
This first phase of this project – by 3Q 2004 - will identify problems and root
causes in the purchase request process, target first pass yield rates of 95%, target
a 50% reduction in the Cost Of Poor Quality and increase on-time deliveries to our
customers to greater than 90%
4) Link improvement targets to customer
needs and organizational objectives
5) Create a Project Charter -
Resources, Milestones
21. What are we Mapping? The flow or path of:
◦ People, Parts, Paper, Information, Electrons (IT, networks, computers)
What status is the Map we are making?
◦ “As Was” – a historical reference or how the process used to be
◦ “Should Be” – the way documentation says it is supposed to be or the way you
think it is working
◦ “As Is” or “Current State” - an accurate reflection of how the process is actually
working. You must “walk” the process on the ground at the working level to
validate the “real” way
◦ “Future State” – a projection of how you would like the process to work
◦ “Utopian State” – the way the process could work if there were no restrictions or
boundaries on time and resources
22. Represents...
Some
Examples
are...
This
Symbol….
Start / Stop
* Receive
Trouble
Report
* System
Operable
Decision
Point
Approve /
Disapprov
e Accept /
Reject
Yes / No
Activity
Process
Step or
Activity
Connecto
r (to
another
page or
part of
the
diagram)
A
A
B
Represents
direction
of flow
23. Enjoy!
Fill kettle
with water &
plug in
Get coffee
from cupboard
I’m going
to have a
coffee
Instant
or
Brewed
Put coffee
into mug
Get mug
from cupboard
Pour hot
water into mug
A
Add cream
& sugar
Is it
to
taste
?
Yes
No
InstantBrewed
Process Flow Diagram:
Morning Coffee Flow Chart
24. High-Level Process Map
Can show the link from
suppliers outside your
organization to the customers
you deliver your product or
service to
Mid-Level Process Map
Can show your organization
within the larger organization
you work in
Detail-Level Process Map
Show s the process within your
organization that you wish to
investigate further
Stop
Start
Stop
Start
Start
Stop
Stop
26. VA/NVA Ratio= 46%
DPU = ____
RTYield = _____
SCORE CARD:
I’m going to
have coffee
Fill c.
maker
with
water
Scoop
Coffee
into
c. maker
Get &
place
Filter in
c. maker
Drink
coffee
Is
taste
OK
Brew
coffee
Pour c.
into cup
Add
cream &
sugar
Water Supply
Process
Shopping
Process
Electricity
Supply
Process
Eating
Equipment
Supply
Process
Tasting
Process
Housekeeping Processes
NVA = Non-value Added Time
VA = Value Added Time
VA Time
NVA Time
Temp of Water= ___
Quality of Water= ___
Pressure of Water= ___
Amount of Coffee= ___
Quality of Coffee= ___
Type of Coffee= ___
Defective Coffee= ___
60 sec 30 sec 60 sec 360 sec 10 sec 60 sec
10 sec 10 sec 5 sec 600 sec 30 sec
27. Is your error in the process or in the way you measure it?
Could it be that you actually are “good” but the error in the measurement
system shows that you are not “good”?
Overall Variation
Occurrence-to-
Occurrence ( or Piece-
to-Piece) Variation
Measurement System Variation
Repeatability:
Variation due to gage
or measurement tool
Reproducibility:
Variation due to people or
operators who are measuring
28. 3) Who?
4) When?
5) How Much?
6) How?
2) Where?
1) What?
6) How will you collect it?
Sample Data Collection sheet
Data Collection Sheet
Process Name:
_____________
Process Step:
_____________
Location of
Measurements:
_____________
Measurement
Tool Used:
______________
Measurement
System Error:
_____________
Measurement
Number
Value Units
(e.g. inches)
Time of
Measurement
Person who
measured
1
2
3
4
5
Data Collection Sheet
Create a Data
Collection Plan:
29. The Seven “Muda” (the Japanese word for any activity that consumes resources
but adds not value; also known as “waste”)
◦ According to Taiichi Ohno’s enumeration of the types of waste commonly
found in physical production of tasks and conversion of activity into
services
1. Overproducing ahead of demand
2. Waiting for the next process step
3. Unnecessary transport of materials [and information]
4. Over-processing of parts due to poor tool and product design [extra and
over processing documents and approvals]
5. Inventories [of parts, data, information, people, electrons, cash] more than
the absolute minimum
6. Unnecessary movement of people [parts, data, information, electrons, cash],
during the course of work or processing (looking for things, drawings,
technical help, etc.)
7. Production of defective parts [and services]
30. 8. Not Fully Utilizing your People : (The Greatest Waste of All)
◦ Under-Utilizing:
Not applying and harvesting the full capabilities of your
employees
Training but not using the capabilities learned
Expecting high-performance from untrained or inadequately
trained people
◦ Over utilizing and over-relying on a few employees
Over relying on a select few
High overtimeIncessantly increasing time demands
Unsteady flow and non-level loaded work- hurry-up and
wait
High variation in processes – pressure and stress for people
◦ Uncertainty and conflict versus confidence and trust in the workplace
◦ How are you managing changing business and economic climate?
◦ The organizational culture is different, even within the parts of an organization:
Are you thriving, striving, dormant or
dying?
32. Time Scale
Histogram
Frequency
LSL USL
2 4 6 8 10 12 14 16 18 20
y
Unit of time
e.g. hours, months
a bar chart for numerical
categories
bars need not be in
descending order
shape provides a form of
distribution of data
central tendency and
variability are easily
estimated
specification limits can be
superimposed to estimate
process capability
•time
•distance
•dimension
33. A method to display the “vital few” from the “trivial many.” These
charts are based on the Pareto Principle – 20% of the problems
have 80% of the impact. The 20% represents the “vital few.” The
Pareto chart helps you to arrange data in order of priority or
importance. 90
30
20
10
5
Frequency
Categories
Percentage
75%
25%
50%
20
180
140
100
60
TITLE
n = sample size
(time period)
LEGEND
REFERENCE INFO
date
initials
source
100 %
36. WHY DOES IT
TAKE SO LONG
TO MASK PART?
TAPE DOES
NOT STICK
WHY DOES
TAPE NOT
STICK?
PART HAS
SOAP
RESIDUE
WHY IS
THERE SOAP
RESIDUE?
RINSE CYCLE
INADEQUATE
POWER
WASHER RINSE
CYCLE
BROKEN
WHY IS POWER
WASHER
BROKEN?
WHY IS RINSE
CYCLE
INADEQUATE?
OLD MACHINE
NOT REPLACED
WHY IS OLD
MACHINE NOT
REPLACED
CONGRESSIONAL
BUDGET PROCESS IS
FLAWED
37. Overview of How FMEA Works
Process
Step or
Input
Potential
Failure
Mode
Potential
Failure
Effects
Potential
Causes
of
Failures
Current
Process
Controls
Severity
Rating
(SEV)
Occur-
rence
Rating
(OCC)
Indetect-
ability
Rating
(DET)
Risk
Priority
Number
(RPN)
What
is the
Input?
What
can go
wrong
with
the
Input?
What
is the
Effec
t on
the
Out-
puts?
How
bad is
it?
What are
the
Causes?
How
often
do they
Occur?
How can
they be
found or
prevent-
ed?
How
well can
they be
prevent
-ed?
Where is
our
greatest
Risk?
38. Item
No. Problem/Opportunity Benefit
Person(s)
Responsible
Due
Date
%
Complete Comments
1
2
3
4
5
6
7
8
Kaizen Event Newspaper
Team: Kaizen Event:
Team/Work Group Members
Wwww, Xxxx, Yyyy, Zzzz
Updated:___/___/___
Display Board for _____ Team
Pareto DiagramFrequency
Histogram
Frequency
LSL USL
y
Control Chart
UCL
CENTRELINE
LCL
39. Seiri Seiton Seison Seiketsu Shitsuke
Sort Straighten Shine Standardize Sustain
( )
Separate the necessary from the
unnecessary
Organize in your layout in a logical
sequence
Clean, fix and change your
workplace
Build systems and processes to
support 5S activities
Ensure that the
standardized methods,
tasks and techniques
are followed
40. Organize by
frequency
of use
Set
Baseline
Contin-
uously
Improve
Keep?
Place in
Local 5S
Holding
Area
Place in
“Last Chance”
5S Holding Area
Record,
Archive
records
Clean, Label, Tidy
Fix, Map, Paint, File,
Systematize,
Standard
Operating
Procedures
Audit,
Monitor
No
Yes
…improve our
workplace
organization
and safety
We want
to:
Allocate
time &
Resources
Develop
5S Plans
&
Standards
Separate
/Sort Keep?
Destroy,
Scrap,
Dispose
No
Yes
41. Level 1 (Workstation Achievements)
◦ Data and reports (hard & soft) are sorted into piles, sections, drawers and
multiple file locations: Cluttered
Level 2 (Workstation Achievements)
◦ Data & reports are sorted into files, binders and single locations
◦ Metrics, basic labelling, some visual controls
◦ Appearance is cleaner and more organized
Level 3 (Workstation Achievements)
◦ All files, data and reports are organize and labelled
◦ Metrics, information and 5S maps are available and posted
◦ Maintenance of 5S activities, audits of 5S performance
Level 4 (Work Group Achievements)
◦ Common standards for metrics, filing, labelling, file naming
◦ Simple, clear and effective Visual Controls & Driver Measure Boards
◦ Maintenance of Work Group 5S activities, audits of 5S performance
Level 5 (Site and Business Unit (BU) Achievements)
◦ Common standards for metrics, filing, labelling, file naming
◦ Simple, clear and effective Visual Controls
◦ Maintenance of 5S activities, 5S audits
Can usually find
things
Can find things in
a reasonable
amount of time
Can find any file
or doc. In 30
seconds
Close colleagues
can find any file
or doc. In 30
seconds
Any colleague
can find any file
or doc. In 30
seconds
42. 1. Specify value from the standpoint of the end customer by
product family.
2. Identify all the steps in the value stream for each product
family, eliminating every step and every action and every
practice that does not create value.
3. Make the remaining value-creating steps occur in a tight
and integrated sequence so the product will flow smoothly
toward the customer.
4. As flow is introduced, let customers pull value from the next
upstream activity.
5. As these steps lead to greater transparency, enabling
managers and teams to eliminate further waste, pursue
perfection through continuous improvement.
43. Cycle Time is the actual production rate – It is the time
between two successive finished items coming out of your
production cell.
Cycle Time is dictated by the slowest (longest) operation
in the cell.
40
min
20
min
25
min
15
min
30
min
1
54
3
2
•What operation controls the
cycle?
•What is the Critical Path?
•How can you relieve or shift the
bottleneck?
44. Source: Improve Phase 26jul07
Bottleneck
◦ The point which is currently reducing the flow or slowing
the entire process
◦ A managed buffer before a bottleneck is necessary
◦ A bottleneck WILL exist in every process
◦ Bottlenecks move !
◦ High WIP can mask the bottleneck
◦ Flex to the bottleneck
◦ The people working at the bottleneck take breaks, not the
bottleneck
45. Pull Systems
Production scheduling method used to link downstream
activities to upstream activities
Work begins based upon a demand signal (kanban) from a
downstream customer, either internal or external
Avoids overproduction, work backlog, and disconnects within a
process
Nothing is produced until the downstream customer signals a
need
46. Takt Time
◦ Drum beat of production
◦ Based on actual internal or external demand
Available production time
customer demand
Takt Time =
47. Kanban
◦ A signal to produce
◦ An empty square, bin, shelf, cart, or kanban card
◦ Response time should be worked out & agreed in advance
◦ Compensates for inability to pull
◦ Can extend through electronic notification to suppliers
using automatic messaging and triggers
48. Setup Time
◦ Tool changes & preparation to process first piece
◦ Starts when last piece of previous job is complete; ends
when first good piece of next job is complete
Internal set-up: While machine is shut-down
◦ Strive to minimize this as process is not producing parts
External set-up: While machine is working
◦ Maximize through kitting, point-0f use tools/parts and
preparation
49. Mistake proofing
◦ Eliminate/minimize chance for human error
◦ Poka yoke =
to avoid (yokeru) inadvertent errors (poka)
◦ Detection Poka yoke
Notifies of imminent process failure but requires
operator interaction to avoid mistakes
◦ Prevention Poka Yoke
Stops the process before failures occur
Does not allow defects to pass through the process
50. Elements of Lead Time
◦ Lead Time = total process time from initiation to design to
build to ship to payment
◦ Batch & Queue – Accumulate orders, then wait to be
processed
◦ Setup time – prepare to process next job
◦ Run time – processing time per unit
Often less than 1% of cycle time
Only value added step of Lead time
51. ◦A cell organizes
equipment and
operations in a process
sequence for a specific
output
◦This is opposite
“Process centered
Islands” where
equipment / activities
are grouped by
functional operations
Bottleneck Management:
• Maintain buffer in front of
bottleneck
• (never starve the bottleneck
!)
• Improve bottleneck operation
• Cross train on bottleneck
• Creates a visual work place
• Continuous Improvement
• Cell technical & logistical
support
• Balance activities / operations
• Focus on balanced, continuous
pull through the cell
52. •Only after specifying value and mapping the
stream can lean thinkers implement the third
principle of making the remaining, value-creating
steps flow.
•Such a shift often requires a fundamental shift
in thinking for everyone involved, as functions
and departments that once served as the
categories for organizing work must give way to
specific products; and a "batch and queue"
production mentality must get used to small lots
produced in continuous flow.
•“Flow" production was an even more valuable
innovation of Henry Ford¹s than his better-
known "mass" production model.
54. “It isn’t the changes that do you in, it’s the
transitions.”
(From: “Managing Transitions: Making the Most of Change” by William Bridges)
Time
What is your path? Who is with you?
How many are with you?
Ending,
Losing,
Letting Go
The
Neutral
Zone
The New
Beginning
• “Before you can begin
something new, you have
to end what used to be”
• “Before you can learn a
new way of doing things,
you have to unlearn the
old way isn’t the changes
that do you in, it’s the
transitions.”
• “Change causes transition,
and transition starts with
an ending”