Certified, customer-focused technical professional with experience in fast-paced work environments. Natural leader with experience creating and implementing improved processes. Organized and self-motivated with excellent communication skills.

1. GORDON J SARGENT
1620 West Highway 36, Apt 306, Roseville, MN 55113 | (651) 328-4037 | trandg@outlook.com
PROFESSIONAL SUMMARY
Certified, customer-focused technical professional with experience in fast-paced work environments. Natural leader with
experience creating and implementing improved processes. Organized and self-motivated with excellent communication
skills.
EDUCATION AND CERTIFICATIONS
Bachelor of Arts in Business Information Systems 2014
Ashford University, Forbes School of Business
Technology Services Industry Association: Customer Service Certification 2015
Impact Learning Systems International
Reg Unl Power Limited Technician RT687640 2014
State of Minnesota, Department of Labor
TECHNICAL SKILLS
Hardware: Desktops, Laptops, MacBooks, Printers
Software: Microsoft Office Suite, Microsoft Project, Google Chrome, Ab-Initio, Quick View, Microsoft Visio,
MongoDB, Teradata
Operating Systems: MS Windows, MacOS
Networking and Protocols: TCP/IP, Servers, Relays, Switches, HTTP/HTTPS, VPN, Putty, FTP/SFTP
Location Security: S2 Access Control System, Badge Card Readers, Proximity Readers, Electrified Locksets, Cameras
Professional skills: Technical Troubleshooting, Software Installation, Customer Service, Online Support, Agile and
Kanban Just in time Boards.
PROFESSIONAL EXPERIENCE
Information Technology Intern Jun 2016 – Aug 2016
Travelers Insurance, St. Paul, MN
PROJECT: Metadata Mapping
• Obtained metadata log files from an EME reporting site, created a log file with SQL statements
• Used SQL log files to create tables for use in queries
• Created the deliverables and RD and artifact document also created the logical and physical data model
• Lead our capstone team project, answering the question of finding a lightweight app platform, with using the
M.E.A.N stack. Then presented the PowerPoint slide in front of the LOB that that needed the solution
Service Technician Aug 2014 – Jan 2015
Medtronic, Multiple Locations, MN (contract through Tech Systems, Inc.)
• Programmed and serviced S2 Access Control System for door security
• Worked with TCP/IP protocol on internet and VPN
• Serviced and programmed up to 20 networked cameras and encoders; wired relays and switches
• Secured and repaired door security hardware, electrified locksets, badge card readers, 64-bit format readers and
proximity readers
• Researched and resolved problems with access control system, utilizing 4 different troubleshooting processes;
collaborated with programmers and IT staff to troubleshoot issues with security
In-Store Technician Mar 2008 – Aug 2014
Best Buy, Roseville, MN
• Installed and maintained location point-of-sale (POS) systems and other software
• Troubleshot and resolved issues with store network, collaborating with first and second level support teams
• Repaired and maintained display units, reimaged workstations
• Contributed to efforts to streamline process for “ship from store to home” to only 4 steps, improving efficiency
and customer experience, and reducing process time by 10 minutes per transaction

2. • Managed incoming and outgoing inventory and led store merchandising tasks that involved networking displays.