This document contains a resume for Robert D. Mitchum. It lists his contact information, objective of seeking a role to continue professional growth while providing excellent customer service. It outlines his strengths such as interpersonal skills and ability to work under pressure. His experience includes roles as a Help Desk Manager and Senior Help Desk Administrator where he oversaw technical support teams and was responsible for hardware purchasing, security systems administration, and disaster recovery testing. He also held roles as a consultant, network administrator, and PC support specialist where he provided end user support. The resume lists relevant technical skills and systems experience.

1. Robert D. Mitchum
4032 Lithia Ridge Blvd
Valrico, Fl33596
813-657-3806 Home
813-843-0708 Mobile
robert.d.mitchum@gmail.com
Objective:
To utilize my knowledge, skill and ability to benefit the growth of the organization while continuing to
grow professionally and academically and to provide superior customer service to organizational end users.
Strengths:
♦ Consistently recognized as having excellent interpersonal skills and the ability to work under pressure.
♦ An adaptable professional who understands that proficiency and ability have become pivotal resources.
♦ Able to think independently and quickly to resolve problems.
Experience:
Mortgage Contracting Services
Help Desk Manager
October 12th, 2012 – Jan 27th
, 2016.
♦ Helpdesk Manager for Tampa, Dallas, Louisiana and Pennsylvania with 1000 end users.
♦ Responsible for managing six helpdesk technicians, ADP timecard approvals, vacation approvals,
performance reviews, hiring and terminations.
♦ Responsible for daily and weekly service desk reports from LANDesk ticketing system.
♦ Responsible for monitoring 1000 tickets weekly and assuring SLA times.
♦ Responsible for purchasing all IT related hardware, computers, Laptops, printers, servers,
switches, routers, etc.
♦ Intermediate back end programming of LANDesk service desk ticketing system.
♦ Responsible for all IT hardware assets and inventory via WASP tracking system.
♦ Active directory account creations/terminations and Exchange accounts.
♦ Life-size video conferencing administration and configuration.
♦ Mobile Iron enterprise security administrator.
♦ Shoretel VOIP and communicator administration in conjunction with FAXfinder.
♦ MFP and IP printer configuration / scan to email administration and setup.
♦ Mimecast exchange cloud and client administration.
♦ MCS360 CSR, Web and Vmo account creation, security permissions and termination. “Proprietary
business application for MCS”
♦ Responsible for three different security badge applications.
♦ Built and administered ESXI servers using VSphere 6.0 VMware.
♦ Administration of SunGard’s Notifind emergency communication system via LDRPS and
SunGard.
♦ Coordinating annual BCP disaster recovery testing.
♦ Performed annual IT security training for all of the Tampa location (200 end users) and
coordinating remaining location training.
♦ Assisted with Client auditors to provide requested data to be compliant with SAS 70, Sox and
SSAE 16.
♦ Citrix, XenApp and XenCenter administration.
♦ Spector client installation, reporting and monitoring.
♦ Axis security camera administration, configuration and server build.
♦ Exclaimer outlook photo uploads.

2. Horizon Bay Senior Living Communities.
Senior Help Desk Administrator 2007 to 2012
♦ Helpdesk administrator responsible for 80 communities and 1500 Active Directory accounts which also
includes network connectivity at each location..
♦ Responsible for all cell phone purchasing, activations, BES server, porting, voice mail, cancelations,
tethering, warranty, Contract negotiation and vendor relationships
♦ Responsible for all IT hardware purchasing of network servers, desktop PC’s, Laptops, ect. Asset
allocation and vendor relationships
♦ Citrix remote access support
♦ Administrator of all Efax accounts. Purchasing, assigning and cancelation
♦ Responsible for all Nortel and Call pilot accounts which includes telephone punch downs in cubicles
and offices.
♦ SharePoint Manager for the Vice President of Resident Programs at the corporate office.
♦ Log and track all incoming end user requests via Track-It
F1 Technology
Consultant/Tech, 2006 to 2007
♦ Support of clientele with desktop, network and any technology based applications and Hardware, I.E
Trio phones switches, DSL/cable/wireless routers and printers/copiers.
♦ Travel to each client location for service calls; which equated to 70% of total work load.
♦ Project management of business relocation, network cabling, ordering, inventory control and any other
IT projects and providing quotes.
♦ Advise clients with respect to enhancing their network and on other business strategies.
♦ Administer N-Able software, a remote pro active maintenance monitoring software.
Tampa Armature Works
Network Administrator, 2002-2006
♦ The support of Windows 2000 Servers. This includes server side application installs and upgrades,
maintenance of network security and virus protection.
♦ Troubleshooting and resolving network performance issues, troubleshooting TCP/IP related issues as
well as providing daily on-call technical support to 300 end users.
♦ Maintain user accounts inside active directory by means of creating user accounts, resetting passwords,
maintaining email accounts.
♦ Responsible for all purchasing research all computers along with loading the applicable software
needed for end user. Asset allocation
♦ Programming printers to communicate via network and add to corporate print server.
♦ Giving users remote access and permissions to connect via VPN through Watch Guard/Firebox..
Tampa Armature Works
PC Support Specialist, 1999-2002
♦ Provided technical support via telephone and E-mail for end users in a client/server network.
Successfully implemented and deployed workstation images using Norton Ghost utility.
♦ New employees and daily status reports to immediate director.
♦ Responsible for providing desktop support to 300 end users while maintaining current workload.
♦ Assisted project management team with deployment of new technology.
♦ Responsible for maintaining all license agreements and inventory of all new hardware/software in
conjunction with purchasing computer equipment. Asset Allocation

3. Education & Training:
• A+ Certification
• Training, CompTIA
• Completed Network +
Systems:
• Citrix
• Thin clients
• Track It
• Exclaimer
• Efax
• Nortel
• Shoretel
• VMware
• MXP
• Share point
• Active directory
• Win7-Win10
• Microsoft Office
• Faxfinder
• Notifind
• Shoretel
• Mimecast
• Axis
• Spector
• Exchange
• MCS360
• Sungard
• Wasp
• Landesk
• Lifesize
• Server 2008 R2
• Server 2012
• VPN
• Logmeinpc