The document is a curriculum vitae for a network support engineer. It summarizes the candidate's areas of expertise including Cisco switching and routing, remote access, and Windows Server operating systems. It also lists work experience in network support engineer roles for several companies, responsibilities including configuring Cisco routers and switches, and troubleshooting network issues. Education is included as a Bachelor's degree in Computer Science.

1. Curriculum Vitae
AREAS OF EXPERTISE
Cisco Switch Network
Cisco routernetwork
management Switching
Remote Access
Windows Server 2003
Windows Server 2008
Career Profile
To secure the post of a network support engineerin an established network environment
where my experience in network architecture and engineering can prove beneficial for the
organization
Professional strengths
- Progressive three years of professionalexperience in supporting large-scale,
enterprise wide and TCP/IP networking environment
- Solid working knowledge of LAN/WAN networking protocols
- Comprehensive knowledge of network management tools, , configuring and
troubleshooting Cisco routers, switches
- Possess good working knowledge of common desktop and server operating
systems
- Extensive knowledge of network media, including fiber-optics, Category 5e and
Category
- Demonstrated interpersonal and communication skills with the ability to work
with various levels of technical professionals
- Possess good analyticaland troubleshooting skills
WORK EXPERIENCE
MDS – ForCustoms - Abu Dhabi International Airport ,UAE
NETWORK SUPPORT ENGINEER Nov 2014 - Present
Duties:
- Administering & designing LANs, WANs internet/intranet, networks.
- Configuring cisco switch and routers
- Network connectivity troubleshooting,ping, tracert, telnet. ….etc.
- Diagnose and solve complex software, hardware and networking issues
- Create technical action plans for analyzing and resolving customer issues.
- Assigned projects including; documentation review, Beta product participation,
product demos, and presenting technical forums.
- Create clear and concise documentation in the form of case management notes,
technical tips, knowledge base articles and white papers.
- Provide technical assistance to internal and external customers and partners
- Utilize case management tools and provide case monitoring, status updates,
documentation and notifications to customers
- Works with cross-functionalorganizations to solve complex technical problems
and follow reported problems through to resolution.
- Participate and provide feedback to product design and technical reviews relating
to new features and enhancements
Mohammad Husein Al Refaie
Network Support Engineer
Abu Dhabi, UAE
Jordan
Mobile: +971 55 3228674
Email: eng.moh.alrefaie@gmail.com

2. Curriculum Vitae
PROFESSIONAL
CCNA attendance course
MCSA attendance course
PERSONAL SKILLS
Customer support skills
Good documentation skills
- Use available support tools to diagnose and resolve product and technical issues
- Work with Systems Engineers and Engineering groups to resolve customer
issues.
Injazat Data Systems – For Abu Dhabi Distribution Company ,UAE
Network Field and technical support Engineer Oct. 2012 - Oct. 2014
Responsible for maintaining and installing computer networks based around Microsoft
Server Technologies. Working as part of a team and operating in a fast paced, changing
and challenging 24x7 environment.
Duties:
- Administering & designing LANs, WANs internet/intranet, and voice networks.
- Configuring cisco switch and routers
- Network connectivity troubleshooting,ping, tracert, telnet.
- Analyzing & developing key components using methodology prescribed
techniques.
- Communicating and negotiating with users,specialists, other staff and suppliers.
- Network connectivity troubleshooting,ping, tracert, telnet.
- Responsible for communication protocols,configuration, integration
- Investigating,diagnosing and resolve all network problems.
- Maintaining pre-packaged software applications on the LAN.
- Upgrading and repairing faults on networks & peripheral equipment.
- Cisco switch configuration in particular VLAN configuration/troubleshooting.
- Working with multiple technical platforms i.e. mainframe, two-tiered client-
servers and three-tiered client-servers.
- Strong knowledge and experience in AD/Group Policy and Group Policy
Preference.
- Strong knowledge and experience in Windows Print server & File Server.
- Strong knowledge and experience in Windows 7, 8 and 10 Hardware architecture.
- Deploying windows update,patches,antivirus, software remotely.
- Undertake small to medium-sized IT projects as instructed by the IT Manager
- working on active directory
- working on printer server
- configure switch and routers for networking
- trouble shooting for the userfrom a to end to end users
- help the users to use some application and printers and scanners
- solve the issues for the users Microsoft office and outlook and internet
- make image by accronse server for the computers
- working on Norton server and making deployment for the computers and
- fix infected computers
- solve the troubleshooting for printers and scanner
- Solve some issue in office and windows for the users
Al Dafra Insurance Company –UAE
IT Field Engineer Sept. 2010 - Sept. 2012
Responsible for maintaining and installing computer based around Microsoft Server
Technologies. Working as part of a team and operating in a fast paced,changing and
challenging
Duties:
- Diagnose and resolve technical issues
- Setting up and configuring new laptops and desktops
- Install, upgrade and configure new computer resources including hardware,
software and applications.

3. Curriculum Vitae
PERSONAL DETAILS
Mohammad Al-Refaie
Abu Dhabi, UAE
M: 00971553228674
E: eng.moh.alrefaie@gmail.com
DOB: 30/may./1985
Driving license: Yes
Nationality:Jordan
- Diagnose systemhardware, software or operating systemproblems and
recommend corrective action.
- supporting & troubleshooting win XP & Vista & windows 7
- diagnose and resolve technical hardware and software issues
- Network, cabling, and basic routing and switching configuration and provide first
level support for end user.
KEY SKILLS AND COMPETENCIES
- Layer 2-4 focus on Ethernet, Fast Ethernet, IP Protocols, and applications
- Application and routing protocol knowledge; advanced TCPIP, routing, NAT,
DNS, DHCP, HTTP, , , FTP, IM, ,
- Ability to conduct analysis of facts, info gathering, and create effective test plans
- Demonstrate strong technical troubleshooting methodologies
- Must be a complete team player and work well in a team environment
- Strong written and verbal communication skills
- Ability and willingness to learn technologies quickly and proficiently
- Good analytical problem solving skills
- Motivated to learn new products and technologies quickly
- Strong organizational and customer service skills
- Flexible with the aptitude to manage multiple tasks in a fast-paced, dynamic
environment while meeting critical SLAs and deadlines
ACADEMIC QUALIFICATIONS
B.A., in the major of Computer Science Faculty Of Information Technology from
Yarmouk University in Jordan – ‘Irbid’
- Faculty of Information Technology, Oct. 2004 – July 2008
TRAINING (attendance )
- A+
- CCNA :
- MCSA : Windows Server® 2008 Applications Infrastructure, Configuration
- Network+
- ITIL
- Leadership Course
- Business Ethics Course
- Successful Skill Course
REFERENCES – Available on request

4. Curriculum Vitae