Shaik Azharuddin has over 3.9 years of experience in IT services and specializes in Microsoft Windows networks, desktop support, and hardware and software troubleshooting. He holds certifications in CCNA, MCSE, Ethical Hacking and is Microsoft Certified Professional. His career includes roles managing assets and providing remote support to end users at 3i InfoTech for ICICI Bank.

1. CURRICULUM VITAE
Shaik Azharuddin Mobile:+919963438787
s.kazhar@outlook.com
OBJECTIVE:
Seeking a challenging and innovative role where high level of learning as well as possibility of rendering
Qualified service,availing best of my skills and abilitiesis involved and to make the best performance in any job
given to me by utilizing my hard earned skills for the excellent development of the company.
CAREER SUMMARY:
 3.9 yearsof experience inthe fieldof ITenabledservices.
 Expertise inmanagingandmaintainingMicrosoftWindowsbasedNetworks.
 Remarkable Experience in desktop support and also managing local and remote computer.
 Extensive knowledgeof trouble shootingSystemHardware andsoftware Installations
 ExperiencedinWindowsAdministration,Active directory,exchange server2010/2013.
Technical Qualification:
 Completed CCNA,MCSE, Exchange Server 2010/2013 trainedfromJetking Technical Institute.
 Ethical Hacking from Innobuzz Knowledge Solutions (P) Limited.
 MicrosoftcertifiedProfessional ( MCP),ID: 14081150
Technical Skills
ServerInfrastructure : Active Directory,DNS,DHCP,FTP,IIS,Hyper-V
Networking : Routers,Switches,VPN,LAN,WAN.
Operating systems : Server 2003, 2008, Server 2012, windows XP/7/8.
MessagingServers : MS Exchange 2010 /2013, MozillaThunderbird.
Office Systems : MS Office, Libre Office 3.4.3
Hardware and NetworkingSkills:
 Assemblinganddisassemblingthe system andConfiguringandtroubleshootingthe system.
 Upgradingand maintainingthe system.
 Settingupof Internet,Modem,MultimediaandPrinters.
 InstallingandTroubleshootingthe Network(LAN),CrimpingandPunchingtoCables.
Educational Qualification:
 B.Sc. Computers fromOsmaniaUniversity,Hyderabad.
 Intermediate(M.P.C) fromBoardof Intermediate,Hyderabad.

2.  S.S.C fromBoard of SecondaryEducation,Hyderabad.
WORK EXPERIENCE:
3i InfoTech (ICICI Bank) Regional Asset coordinator
Hyderabad November 2015 – September 2016
Job Description:
• Responsiblefor IT assets Inventory, trackingof assetinstallation,movement, addition & configuration changes.
Managingoverall 25 thousand plus assets total Andhra Pradesh & Telangana.
• Singlepoint of contact for all ITassets related activities for Gachibowli corporatelocation.
• Addressingthe Phone calls& Mails.Vendor Management, Followup with vendors for assetrelated POs/installationsand
any troubleshoots.
• End to end followup with engineers, TLs and Area Managers on daily asset related activities.
• HandlingServiceRequests, and incidentRequest under all priorities and maintain SLA.
• Identifyingrecurringproblems,reporting trends to senior management, and recommending solutions or correction
procedures.
• Providingtraining& knowledge base (company policies,ITsecurity policy and codeof conduct) to newly recruited
engineers.
• Resolvingescalated issuesfromthe users on time and ensuringthe high level of customer satisfaction.
• Escalatingtheproblems to the concerned department and followingup until it's resolved.
• Performed audits of all ITS assets.
3i InfoTech (ICICI Bank) Senior Remote & Desktop support Engineer
Hyderabad November 2013 - November 2014
Job Description:
• Takingcalls fromend users and resolvingthe issues in particular time.
• TroubleshootingVPN & AD related issues.
• HandlingVPN issues likeToken issues,connection problems User ID related problems (Creating, Modifying,and Editing),
helpingusers with related problems through phone, and by takingRemote session.
• HandlingActive directory related issues likeResetting Domain passwords,Addinguser IDs in domain,System passwords,
Outlook related issues etc.
• Workingon Tickets based on TAT & SLA Service & trouble tickets.
• Processingthe servicerequest for approvals and assigningsofttoken or hard token based on requirement.
• Responding users through Chat and email communication.
• HandlingApplication related issues like Java,IE,and proxy settings.
• Workingon ITIL management for HandlingBusiness Critical tickets if more than 4 impacted.
• Collectingall theinformation from user for raisinga ticketand initiatinga group chatwith the support teams and
forwardingto incident managers for bridge call handling.

3. • Updating communication update in the trouble, serviceand Business critical tickets for better understand.
3i InfoTech (ICICI Bank) Remote & Desktop support Engineer
Hyderabad November 2012 - November 2013
Job Description:
• HandlingPC hardwarerelated issues likecheckingram errors,motherboard, hard disks,SMPS problems etc.
• Assembling& Dissemblingof PC components.
• PC formatting, driver’s installation,adding pc into DOMAIN.
• Creating sharedrives givingpermission to users,Group policies etc.
• ResolvingSoftware related problems, domain problems, login problems of PC.
• Provingsolutions to end to end users, all over India through Remote support (NETMEETING, REMOTE DESKTOP
CONNECTION).
• Resolvingproblems likeInternet explorer related, Java related, Proxy related issues,Domain related,Firewall related
issues etc.
• Installation & configuration of Printers &scanners (Network & USB).
• SharingPrinters &Folders,givingpermissionsetc.
• Mail configuration (MS outlook,thunderbird), troubleshooting mail related problems likeaddingnew PST, repairing PST,
outlook related errors etc.
• Antivirus installation &updating(Symantec End point security).
• Applyinggroup policies for user PC for Disabling& Enablingof windows features.
• LAN dressing rearrangement of LAN cables from switches to the pc's and router
• Crimpingthe cables with different combinations like cross,straight,roll over etc.
• Troubleshootingof cables and LAN connection from pc to switch
• Troubleshooting in pc likecheckingNIC cards and rectifyingthe IP conflicterrors.
Personal Details:
Name : ShaikAzharuddin
Father’sName : ShaikMahaboobAli
Date of birth : 28th August1991
Phone : +919963438787
Email : s.kazhar@outlook.com
Nationality : Indian
PermanentAddress : Hyderabad/ TelanganaState
Declaration:
I, Shaik Azharuddinherebydeclare thatall the informationfurnishedabove iscorrecttothe bestof my
Knowledgeandbelief.
Place: Hyderabad
Date: 2016 (Shaik Azharuddin)