This document is a resume for Jiss Mathew, an Electronics and Communication Engineer with over 8 years of experience in IT systems administration. He has extensive experience installing and managing Windows servers, VPN clients, SAP products, and providing desktop support. His career includes roles managing IT operations for passport processing projects and providing customer support. He holds a B.E. in Electronics and Communication Engineering and is CCNA certified.

1. JISS MATHEW
B-tech Electronics & Communication Engineering
System Engineer (IT) -7+ yrs.
Mob: 0565520752
Email: jissmm@gmail.com
PROFILE
A qualified Electronics & Communication Engineer with over 8+ years of professional experience across
IT System Administration and Installation of peripheral devices, Systems Engineering & Analysis,
Installation of Windows Servers, Configuration and Management of VPN Clients & SAP products,
Strategic IT resource Planning and a proven hand in managing larger accounts which included
windows active directory implementation and administration of 5000 users .
Specialties: IT Systems Installation, Administration & Management, Windows Server Installation &
Maintenance, Software Application Management, Security Management, Client/Vendor Relationships,
IT incident management, Strategic Planning to deploy IT resources on site, Team Building & Leadership.
KEY SKILLS
• Configured the Entire IT environment for Passport Seva Project (3 Locations).
• Managing and Controlling the IT for Passport Seva Kendra.
• IT Facilities Management and coordination with multiple vendors.
• Windows 2012/2008/2003 server (Installation, Maintaining and troubleshooting)
• Have knowledge in VMware Technologies
• Installation and Troubleshooting in Windows XP & Windows 7.
• Handling Windows File Share and enable the file Level and user level Permissions.
• Handled the Migration project of Windows XP OS to Windows 7 OS.
• Handled the level 2 IT Operations in L&T InfoTech.
• Troubleshooting the OS & Application level problems in Windows XP & Windows 7.
• SQLServerAdministration(Installation,Configuration,Maintainingandtroubleshooting)
• Configuration and Troubleshooting of Mail Clients (MS Outlook).
• Symantec Ghost cast server Maintenance
• Installing configuring and management of Microsoft products
• Having experience with trouble shooting of SAP Products.

2. • Installing configuring and management of VPN Clients.
• Able to understand computer hardware and other operating system's function.
• Familiar with desktop imaging software.
• Familiar with multiple models of desktops and laptops.
• Having experience with help desk tracking systems.
• Having experience with trouble shooting network printers.
• Able to install equipment, wiring, machines and software problems
• Done duty as front line support technician for more than 750 end users.
• Responsible for delivering support through telephone, desk-side visits and email.
• Worked as advisor for desktop support team to provide software and hardware break
service and training requests.
• Work as communicator between two teams.
• Biometric administration
• Monitoring OFC and IO termination Works
• Good knowledge of healthy and safety fields
CERTIFICATION
CCNA - Certified on 9th
March 2013
PPROFESSIONAL EXERIENCE (Total Experience since May 2007 –present)
CMC Ltd (TATA Enterprise), Cochin, India
IT Engineer(Passport Seva Project) .October 2011- September 2015
TATA CONSULTANCY SERVICES
IT Engineer(Passport Seva Project) October 2015 –January 2016
• Report to the IT Regional Head for IT Operations.
• Configured & Implemented the Entire IT environment for Passport Seva Kendra of
Vadakara, Allappuzha & Kottayam Locations
• Managing and Controlling the IT for Passport Seva Kottayam location.
• Managing Security systems like Access Panel, CCTV, Fire Alarm and Burglar Alarm.
• Coordinate with DC/DRC/NOC IT Operations Team at TCS for any issue, process and other
compliance.
• Manage IT issues to ensure continuity of services as per SLAs
• Responsible for IT process and SLA compliances at the Distributed site
• Install, configure and test system hardware, peripherals and networking equipments

3. • Installation of Operating System and related software ( SOE ) and send installation report to
Regional manager
• Troubleshooting of hardware and network related problems at sites
• Engage actively with the customers to ensure a positive and conducive service delivery
environment
• Monitor and Resolve Issue of Server, PC ( Windows and Linux ) and attached peripheral
devices
• Responsible to the configuration and support of Nortel 1210 IP phones of for all users.
• Monitor and Resolve Issues of N/W and Links
• Coordinate with vendors to solve issues in the hardware devices
• Ensure Anti-Virus updates are being done regularly
• Coordinate with Logistic lead for smooth delivery of equipments at the sites as per “IT
Logistics Operations Procedures Document for Distributed – PSP” document.
• Asset Management
• Send Status report to Regional Distributed Lead and TCS Distributed Lead
Micro Point Computer Ltd, Mumbai, India
Server & Desktop Support Engineer June 2009- October 2011
• Installation, Maintaining and troubleshooting of Windows 2008 / 2003 Enterprise
• Installing, configuring and management of VPN Clients & SAP products
• Co-ordination of Helpdesk service Calls.
• Responsible to give application support for the end users.
• Maintaining the inventory database.
• Windows Active directory implementation and administration with experience of managing
5000 users
• IT Facilities Management and coordination with multiple vendors
Value Point Systems Ltd, Bangalore, India
Customer Support Engineer May 2007 – May 2009
• Troubleshooting the OS & Application level problems in Windows XP & Windows 7

4. • Co-ordinate the Data Cabling & fiber termination of three Projects.
. Provide the Support for IT Peripherals like Printer, Scanner ,Finger Print Scanner, Barcode
Reader, Digital camera & Biometric Mouse
EDUCATIONAL QUALIFICATIONS
Bachelor of Engineering (Electronics & Communication), 2007
Cochin University of Science & Technology, India
Diploma in Electronics & Communication Engineering, 2004
Department of Technical Education, Tamilnadu, India
Higher Secondary Certificate,2002
CMS Higher Secondary School,Mallappally, Kerala Higher Secondary Board
Secondary School Certificate,2000
St. Marys High School, Anicadu, Kerala Secondary Board
Personal Details
 Date of Birth : 30-05-1985
 Nationality : Indian
 Marital Status : Married
 Linguistic Proficiency : English, Hindi, Malayalam and Tamil
 Passport Number : L5210522
 Current Residence : Abudhabi,UAE
 UAE Visa Status :Residential
Declaration
I hereby declare that the information given by me above is correct and true to the best of my

5. knowledge and belief.
JISS MATHEW

6. knowledge and belief.
JISS MATHEW