1. VI N C EN T J O N ES
531 155th
Place Mobile: (708) 646-6856
Calumet City, IL 60409 Email: vincej312@gmail.com
INFORMATION TECHNOLOGY TECHNICIAN
NETWO RK ADMI NI S TRATI O N | DES KTO P CO NS ULTATI O N
Accomplished and Certified Information Technology professional with extensive experience in technical
analysis and IT design, implementation and support of hardware and software solutions. Specializes in
optimizing performance, streamlining productivity, analyzing and resolving technical issues, and executing
critical strategic initiatives. Vision and strategy in driving projects by process improvement and functionality
while providing excellent customer service. Advanced knowledge of hardware,software and network systems.
Excellent communication and innovation skills.
AREAS OF EXPERTISE
 Network & Systems
Administration
 Project Management
 Desktop Consultation
 Installations & Configurations
 Strategic Technology Planning
 Data/Business/Systems Analysis
 Upgrades & Rollouts
 Design & Management
 Software Integration, Upgrade
 Diagnosis & Repairs
 Software/Systems
Implementation
 Systems Security
 Disaster Recovery Planning
KEY SKILLS ASSESSMENT
 Multi-platform technology professional with experience designing and managing a wide variety of
systems and network implementations.
 Proficient in gathering, analyzing and defining business and functional requirements; and designing/re-
engineering processes,workflows and technology solutions for a broad range of systems and networks.
 Ability to deliver next-generation technical solutions improving revenues,margins and workplace
productivity.
 Skilled in developing solutions to new system issues through research and vendor collaboration.
PARTIAL PROFESSIONAL EXPERIENCE
NAVCO SECURITYSERVICES,Midwest Territory
IT Technician Dec 2014- Present
Maintain existing networks, detail project plans to build new networks according to specifications and
requirements, and manage broad range of installation, upgrade, rollouts and troubleshooting projects for
windows based networks, MAC, and email implementations and reconfigurations.
 Monitor and respond to software and hardware related issues; quickly and appropriately troubleshoot
and repair problems onsite and remotely.
 Install, configure and support Microsoft Office suite and email for end users.
 Design, configure and install Network Video Recording systems for local and remote use.
 Configured and install IP Cameras for onsite monitoring of physical devices and company assets.
VIDEO & SOUND SERVICE,Northlake, IL
IT Technician Dec 2013- Dec 2014
Installed hardware components in Servers and Clients; installed proprietary and commercial Software.
Troubleshot broad range of computer issues, and maintained and/or repaired equipment.
 Setup computer security measures; configured computer networks and configured and install Network
Video Surveillance software and equipment.
 Troubleshot camera connectivity and use issues.
 Provided technical support on-site or via phone or email.
Thornton Township School District 205, South Holland, IL
Network Administrator Aug 2012- Nov 2013
Administered support of High School District and District office’s network; supervised and assigned Desktop
Support Techs in resolving daily issues at the Three District School and followed up to ensure quality work.

2. VINCENT JONES, PAGE 2
Thornton Township SD205, continued
 Led IT team project of implementing Wireless LAN controllers and Access Points along with new
Cisco Switches and routers.
 Supervised, Setup and configured Smart and Polyvision interactive education boards; trained district
staff and faculty on new devices and installed software.
 Scheduled and administered server back up's daily, weekly and monthly.
 Provided back-up Desktop Support to District School Board officials, Administrators, District faculty
and other end users in the District.
 Served on project team that installed and configured VoIP phones for staff.
NORTHERN TRUST BANK,Chicago, IL
Windows 7 Deployment Technician May 2012- Aug 2012
Managed Microsoft-based network running XP, Windows 7 and Lotus Notes. Received assets,moved
equipment within and/or between facilities; and staged equipment for build/image activity. Excelled on team
that provided Executive staff and Administrative assistant essential support.
 Interviewed clients as part of pre-deployment asset discovery, executing procurement policy.
 Updated asset management system to reflect work performed, and monitored daily activity.
 Installed and maintained PC hardware and software.
 Created user accounts and managed password and group policy objects within Active Directory
environment.
 Supported user remotely using Windows remote assistance and Cisco Anyconnect.
 Supported Blackberry users by unlocking and activating accounts,and configuring wireless sync for
Blackberry via Lotus notes.
FORD MOTORCOMPANY,Chicago, IL
Desktop Support/ Field Tech Jan 2012 – April 2012
Preformed upgrades on desktops and laptops from Windows XP to Win 7 Professional. Helped create
Windows 7 image for distribution on network Servers for roll out. Diagnosed and troubleshot desktops and
laptops that had issues during upgrade performed on devices. Configured and upgraded printers to run on Win
7 platform.
 Performed high level triage of hardware and peripherals for optimal use of Windows 7
 Desk Side Support including PC refreshes,break/fixes,and troubleshooting of Windows Operating
Systems, MS Office, etc.
 Replaced cards in network devices by permission of the maintenance vendor (Customer Replaceable)
 Performed Problem Determination to test and resolve wireless problems.
 Procured,received, documented and tracked inventory of computer equipment and software licenses.
 Performed diagnostic testing on PC equipment and ensured printers were up and running at all times.
 Installed, configured (using imaging software),maintained and troubleshot applications.
EDUCATION
Bachelor of Science Degree, Network and Communication Management, 2015
Associate of Applied Science Degree, Network Systems Administration, 2013
DeVry University, Tinley Park, IL
CERTIFICATIONS
 CCDA-8/08
 CCNA-7/08
 CCENT-6/0 (CSCO11480585)
 Microsoft Response Point Certified Specialist
 Microsoft MCP
 Microsoft Certified Technology Specialist (6925948)