IT Support Engineer with Software & Web Developer A flexible and professional software Development and web Development graduate with IT Support Engineer overall 4 years’ experience in VB.NET, ASP.NET, C# within web development experience in HTML5, PHP, CSS, including high transactional enterprise e-commerce applications. Expert in full System Development Life Cycle (SDLC). And also confident and reliable IT support engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems.

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IT Support Engineer with Software & Web Developer
A flexible and professional software Development and web Development graduate with IT Support Engineer
overall 4 years’ experience in VB.NET, ASP.NET, C# within web development experience in HTML5, PHP,
CSS, including high transactional enterprise e-commerce applications. Expert in full System Development
Life Cycle (SDLC).
And also confident and reliable IT support engineer with extensive practical experience of working with
computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to
administer and control the operation, configuration and maintenance of computer based information systems.
Position: IT Support Engineer March 2016 to Present
Company: Spectrum Technology
Address: Po.Box:32496, Doha, Qatar
Contact: +974 77616165
Responsible for supporting the company's clients at all levels as part of a helpdesk team. Ensuring that all
hardware and software is configured and installed correctly. Extensive technical knowledge & proficiency in
system administration, network maintenance, hardware maintenance, operating systems, Windows (All
versions) and the willingness to learn and effectively apply new technologies.
Responsibilities
 Travelling to client sites to help with installs, deployment, and troubleshooting.
 Installing and operating Windows desktop and Server Operating Systems (2003/2008R2/2012R2).
 Configuration and testing of any new hardware and software.
 Upgrading and repairing faults on networks & peripheral equipment.
 Manage and support all servers and server administration including AD DS, DNS, DHCP
 Handling problem and issues that happen within the network and all the media troubleshoot errors.
 Configuring & Administrating LAN, WAN, VLAN, WLAN and Voice Networks security equipment.
 TCP/IP networking and hardware maintenance and repair.
 Manage user accounts, permissions, emails, and antivirus and applications access across all systems.
 Testing & Evaluating New Technologies.
 Configuring Printers, Scanners and peripheral devices.
Zahirul Ishrath
BSc (Hons) in Business Information Technology
University Of Greenwich (UK)
Mobile: +97430392676
E-mail: zhrishrath@gmail.com
Status: Transferrable Visa with NOC
WORKING EXPERENCE

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Position: Assistant Network Administrator April 2012 to March 2015.
Company: IDM Computer Studies (Pvt) Limited.
Address: No.13, Lauries Place, Duplication road, Colombo-04 Sri Lanka.
Responsible for installing, configuring, and maintaining personal computers, file servers, Ethernet networks
based on Microsoft Server Technologies use as MS Server 2008, MS Server 2012 R2 server and network
cabling.
Responsibilities
 Technical knowledge & proficiency in system administration, network maintenance, hardware
maintenance, operating systems, Linux, Windows (All versions) and the willingness to learn and
effectively apply new technologies.
 Handling problem and issues that happen within the network and all the media troubleshoot errors.
 Configuring & Administrating LAN, WAN, VLAN, WLAN and Voice Networks security equipment.
 Manage and support all servers and server administration including AD DS, DNS, DHCP
 Install and Monitor CCTV Security Cameras.
 Manage user accounts, permissions, emails, and antivirus and applications access across all systems.
 Upgrading and repairing faults on networks & peripheral equipment.
 Testing & Evaluating New Technologies.
Position: Software/Web Developer January 2011 to April 2012.
Company: Company: IDM Computer Studies (Pvt) Limited.
Address: No.13, Lauries Place, Duplication road, Colombo-04 SriLanka
VB.NET developer in a small startup, developing as a Stock Control System. Mostly responsible for
backend development of new features using VB.NET, C# ASP.NET and MVC. Implemented
interception page which redirects to mobile friendly content.
Duties
 Analyzing user requirements within team work & then developing systems that meet their
requirements.
 Working on different parts of the program maintenance patches and data fixes and providing support
in the event of software failure.
 Suggesting improvements to the usage of applications and their design to providing support,
maintenance and enhancement to new and existing systems.
 Creating test programs according to specification and Developing and testing solutions.
 Ensuring accuracy of output on business critical systems. To support customers and operational staff
in issue resolution with team work.
 To support customers and operational staff in issue resolution.
 Supporting and maintaining the software within an IT system once it is up and running.
Key Technologies: VB.NET, ASP.net, C#, MVC, ADO.NET, net Framework3.5

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 Operating Systems:
Windows base operating systems (windows 98 – windows 10) and window Server
(2008/2008R2/2012R2)
 Programming Languages:
VB.NET, C#, HTML, PHP, CSS, SQL,
 Database:
MS SQL Server (2000-2014), Microsoft Access (2000 – 2013), My SQL
(Designing, Implementation and maintain of Database Systems)
 Development Methodology:
Agile development, DSDM, Scrum, Waterfall
 Web Development: HTML, HTML5, XHTML, XML, PHP, MySQL, Asp.net, Java Script, CSS, Ajax,
Flash, Dreamweaver.
 Web Development Framework: Asp.net, MVC
 Other related applications: Open office suite, MS Project, Visio, Corel Draw and Photoshop Video
Editing knowledge (Using Movie Maker, Ulead, Corel Video, Pinnacle Studio, Adobe Premiere)
 Other Professional Skills:
- Commercial technical support experience of servers and network infrastructure.
- Excellent customer facing skills.
- Well experienced in corporate desktop support environment.
- Experience with MS Office Packaged and Mail Clients.
- Good Idea about Active directory, DNS and DHCP.
- Ability to be clear & concise when explaining technical procedures to customers.
Year
Qualifications
2014
Successfully completed B.Sc.(Hons) in Business IT with Second class Honours – University
of Greenwich , UK (2014 March)
2011
Successfully completed ADCN – Advance Diploma in Computer Network at IDM Colombo
with Merit.
2010
Completed Higher National Diploma in Software Development (Edexcel- UK) at IDM with
Merit.
2010
Completed HND Premiere Diploma in Software Development (Edexcel- UK) at IDM with
Distinction.
2009 Completed BTEC Diploma in ICT from IDM Distinction.
PROFESSIONAL QUALIFICATIONS
KEY SKILLS

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Sports: Member of School cricket team
Other Activities: Prefect of School – 2002 -2004
Treasurer of the School information & communicational technology Association in 2006-2008
Name in Full : F.S Zahirul Ishrath
Date of Birth : 27th
February 1988
Gender : Male
Civil Status : Single
Religion : Islam
Nationality : Sri Lankan
National ID card No : 880580795v
Passport No : N3187073
Valid Driving Licence No : B692761 (Sri Lanka)
Language ability : English, Tamil, Sinhala
I do here by assure that the information given above is true and correct According to the best of my
knowledge.
Date Signature
PERSONAL DETAILS
EXTRA CARRICULAR ACTIVITIES
NON-RELATED REFEREES
Mr. Madhawa Ranawake
(M.Sc,Pg.D,B.Sc(Hons))
Program Manager-M.Sc(UOG)
NCC Programs/HND in Business,
IDM Computer Studies (Pvt) Ltd,
No 23, Daisy Villa Avenue,
Colombo 04.
Mobile: 0094712537319,
Land: 0094112507580
Email: madhawa@idm.lk
Mohamed Muzathik M.S
IT Administrator,
Spectrum Technology.
PO.Box; 32496, Doha, Qatar.
Mobile: +974 77616165
Email: spectrumtech2@outlook.com
Mr.M.N. Mohamed
QS Engineer,
Al Bandary International Group
16th Floor, Tower B, Al Shomoukh
Tower, Al Sadd
P.O. Box: 32080,
Doha, Qatar
Email:mnmohamed1989@gmail.com
Mobile: +974 55364108