Robert Anderson is seeking an IT position utilizing his education and experience. He has a Bachelor's in Electronics Engineering Technology and an Associate's in Computer Networking Systems. His experience includes several IT help desk roles providing technical support to end users and troubleshooting hardware and software issues. He has strong skills in computer assembly, networking, and various operating systems.

1. Robert L Anderson
1554 Marlboro Avenue  Wilkinsburg, PA 15221  412 243-7541 roberta15146@gmail.com
Career Objective:
Reliable, quality- focused IT Help desk analysis seeking to obtain a challenging position with a progressive company in the fields
of Electronics and Information Technology that will utilize my abilities developed through my education and work experience.
Education:
Bachelor of Applied Science in Electronics Engineering Technology
ITT Technical Institute, Indianapolis, IN Graduation Date: September2000 GPA: 3.7
Associate in Specialized Technology in Computer Networking Systems
ITT Technical Institute, Monroeville, PA Graduation Date: December 2003 GPA: 3.8
Comp TIA A+ Certification
New Horizons Learning Center Green Tree, PA Date: January 2009 - March 2009
Electronic Skills:
 Analyze AC/DC, series, parallel, digital
and complex circuits
 Operate digital volt/ohm, meter,
oscilloscopes, function generators and
other test equipment
 Analyze and identify operational
amplifiers
 Identify faulty components in equipment
 Familiar with the industrial control
applications of microprocessors
 Interpret digital schematics
and determine output based
on input
 Analyze and adjust
transistor amplifier circuits
 Install the main components
and peripheral devices of
microcomputer systems
 Troubleshoot audio circuits
in receivers and car audio
equipment
 Build schematics using Electronic Workbench,
Multi-sim Professional and Micro Cap
 Familiar with the Automatic Process Control of
industrial system
 Perform through-hole and surface mount
soldering
 Install, repair and troubleshoot audio-electronics
such as head units (radios) and car amplifiers
Computers Skills:
 Write computer programs using C++
and Visual Basic 6
 Able to analyze and troubleshoot
computer systems and network for
errors and hardware problems
 Proficient with configuring Anti-virus
programs, troubleshooting Firewalls
and disabling viruses, malware,
spyware
 Build personal computer from
Component level up
 Proficient with Microsoft Office
Professional 2003 and 2007, 2010
 Proficient with configuring and
installing peripheral devices including
printers, digital cameras, scanners,
and Web cams
 Proficient with networking
computer systems in a LAN
and WAN environment
 Build computers, configure
modems, motherboards,
sound/video cards, NIC
cards, floppy drives, hard
drives, CD-ROMs, memory
and related peripheral
devices
 Proficient with Microsoft
Visio 2003
 Proficient with the use of the following operating
systems: Mac OSX, Dos-6.22, Windows 3.1,
95, 98,ME, 2000, Server2003,2008, Advanced
Server 2000,Data Center Server, Windows XP
Home/ Professional , Vista, Windows
7,Windows 8 -8.1
 Proficient with Adobe Photoshop CS5, Flash
CS5, and Illustrator CS5, Dreamweaver CS5
 Proficient with Joomla, Word press, other CMS
website building programs
 Familiar with Exchange Server2003
 Proficient with troubleshooting and configuring
all type of computer hardware, software, and
peripheral devices

2. Robert L Anderson
1554 Marlboro Avenue  Wilkinsburg, PA 15221  412 243-7541 roberta15146@gmail.com
Work Experience:
IT Desktop Support Analyst
Randstad Technologies: CVS Caremark Heath Monroeville, PA November 2014 to April 2015
 Troubleshoot and restore routine technical service and equipment problems by analyzing, identifying and diagnosing faults and
symptoms using established processes and procedures
 Perform root cause analysis and develops checklists for typical problems in the CVS work environment Enter errors and resolve
complex issues in HP Servicecenter ticketing system
 Submit request the right IT Team to resolve remote access issues, printing issues, and networks connectivity issues
 Repair and troubleshoot Lenovo, Dell, HP Laptop/Desktop/Printers
 Follow company procedures and controls for problem prevention.
 Provide hands-on help to users in an end-user desktop support environment
 UseWindow Deployment Services to reimage desktop/laptop computers
 Setup ,manage and configure desktop and laptop computers
IT Desktop Support Technician
Vision IT: Highland School District, Natrona Heights, PA September 2011 to June 2014
 Troubleshoot complex problems for Laptops and Desktops computers
 Reformat , reimage laptops and desktops computers
 Enter errors and resolve complex issues in School ticketing system
 Perform computer maintenance MAC and PC computers
 Resolves remote access issues, printing issues, and networks connectivity issues
 Setup ,manage and configure users in Activedirectory 2008 server
 Supports and maintains user account information including rights, security and systems groups
 Manage and configure I-Boss Web Filtering
 Repair and troubleshoot Lenovo, Dell, HP Laptop/Desktop/Printers/Copiers
 Provide support for Apple/Mac book , I-phones, I-pads, teleconferencing, and Virtual PC Support for Students and Staff in the
District
 Typically report to a IT Director on new issue and fixes on the network
 Work in a team environment and work independently on IT task provided by IT Director
 Document all work and building a Knowledge base of problems and their solutions
 Replace system boards and LCD screens ,monitor, hardware and software
 Performs a variety of complicated tasks given by IT Director
 Relies on my ownexperience and judgment to plan and accomplish IT goals
 Configure 4 POS Systems for school lunch service system
IT Printer/Desk-side Support Technician
Pomeroy Corporation: Highmark : Pittsburgh, PA July 2011 to October 2011
 Troubleshoot HP printers
 Deliver toner and paper to printer
 Perform ticket request in HP service center ticketing system
 Perform a Department of Defense cleaning and sanitizing on all old workstations
 Retire old workstations that need to go to charity or brokerage
 Perform workstation pickups for workstations that need to be reconfigured

3. Robert L Anderson
1554 Marlboro Avenue  Wilkinsburg, PA 15221  412 243-7541 roberta15146@gmail.com
IT Web Developer March 2011 – July 2011
http://www.csaoshatraining.com [March 2011 - April 2011] - Woodland Construction Safety Academy
http://www.tntdevelopcleaning.com [April 2011- May 2011] - TNT Development & Cleaning LLC
http://www.steelecitycontracting.com [May 2011 - June 2011] – Steele City Contracting LLC
 Technologies: Languages: JavaScript, CSS, HTML, AndXHTML. Some knowledge of MySQLAdobe Suite: Adobe CS5.5Web
Premium: Dreamweaver, Flash Catalyst, Flash Professional, Flash Builder, Photoshop, Illustrator, Acrobat X Pro, Fireworks,
Contribute, Bridge, Device Central and Media Encoder. Technical Toolbox: Languages: Proficient CSS, HTML, PHP, JavaScript,
Adobe CS Suite: Skilled in Adobe CS6Web Premium -- Dreamweaver, Flash Professional, Photoshop, Illustrator, Acrobat X Pro,
Fireworks. Able to build a Web presence from the ground up -- from concept, navigation, layout and programming to SEO.
 Launched visually appealing, user-friendly Websites with interactive features to optimize traffic page views, site "stickiness" and
user experience
 Created, launched, and managed corporate web sites for high-profile Web Companies clients, with strong emphasis on user-
centered design, usability standards, and human factors testing.
 Volunteered as a Web developer to gain skills and experience it that field of work
IT Help Desk Analyst
Sapphire Technologies LLC: FedEx Corporation, Coraopolis, PA July 2010 to April 2011
 Troubleshoot software corruption on laptops/desktop, thin clients CiscoVPN Users over the network
 Perform remote desktop support using Dame ware, VNC, CA Remote Desktop clients for FedEx corporate and field employee
 Work with FedEx corporate and FedEx field employees in troubleshooting there HP printers, Citrix grids devices, thin clients,
laptops, desktops
 Disable viruses, worms, malware thru the windows registry
 Perform MacAfee laptop encryption/ decryption on laptops that need to be service
 Answers, evaluates, and prioritizes service requests received via telephone, voice mail, e-mail, and in-person for user’s computer
performance
 Isolates performance issues to determine cause of hardware malfunctions, such as hard drive, modem, printer, cables, Network
cards or telephone.
 Perform Laptop Safe-boot password reset Perform small projects in ServiceDesk and Desktop Support areas. Participate in other
IT infrastructure projects.
 Resolves remote access issues, printing issues, and networks connectivity issues
 Trouble shoots and fixes all wireless connection problems for Blackberry’s Verizon /ATT Air cards and Tethering
 Troubleshoots PC hardware and software problems and identifies, and resolves PC hardware and software application problems.
Effectively communicate with Tier 1 helpdesk and other support teams to resolve issues over the network
IT Help Desk Analyst
TEK Systems LLC: Bank of New York Mellon, Freeport, PA January 2010 to May 2010
 Enter error request in BMC Remedy trouble ticketing system
 Work with clients to keep accurate logs for NETX Pro Trading software
 Obtain user feedback information to solvesoftware problems and errors
 Effectively communicate with Tier 1 and 2 support teams to resolve issues in Lotus Notes and helpdesk chats
 Perform remote desktop support for clients, bank users, brokers dealers
 Provide phone support for 300,000 trading users that such as software installs and password reset
 Work with clients and other technology support helpdesk to resolve software issues

4. Robert L Anderson
1554 Marlboro Avenue  Wilkinsburg, PA 15221  412 243-7541 roberta15146@gmail.com
IT Field Service Technician
Insight Globe Inc.: PNC Bank Pittsburgh, PA October 2009 to November 2009
 Follow company procedure in IT manuals
 Remove all old workstation to storage area
 Install new workstations for local PNC Bank branches in the Pittsburgh Area’s
 Run security scripts on workstations
 Install and troubleshoot network printers on workstations
 Troubleshoot hardware and software problems for PNC bank employee
 Perform a Department of Defense cleaning and sanitizing on all old workstations
IT Helpdesk / Desk-side SupportTechnician
VillageAT PENNWOOD Nursing Center, Pittsburgh, PA December 2007 to September 2009
 Organize and maintain Windows Server 2003
 Notify IT headquarters of more serious network/infrastructure problems and work with them toward resolution
 Organize and maintain Windows XP Professional workstations
 Disable computer viruses and update company computers
Available for Long/Short-term IT projects  PA driver’s license  Electronic Technician resume upon request