Parveen Kumar is a technical professional with over 4 years of experience in IT networking and system administration. He is currently a System Administrator L1 at IKYA Human Capital Solution Pvt. Limited serving Quickdel Logistics Ltd in Gurgaon. He holds a diploma in HCL Certified Engineer and is pursuing an MBA in IT from Suresh Gyan Vihar University. His responsibilities have included managing Microsoft Outlook, IT asset management, server installation and maintenance, and network infrastructure support.

1. PARVEEN KUMAR
2005/3 Rajiv Nagar Sec-12 Gurgaon-122001
Email:-parveen.sharma090@gmail.com, Mobile: 09467456617, 9971924800
To use my interpersonal skill and analytical thinking in taking up tasks and fulfilling them with complete
team spirit and to upgrade myself with new technology.
Summary:
 Technical Sophisticated Professional with more than 4 years of experience in the area of IT
Networking & System Administration.
 Current associated with IKYA Human Capital Solution Pvt. Limited (Quickdel Logistics Ltd)
Gurgaon, as System Administrator L1.
 Pursuing M.B.A. IT from Suresh Gyan Vihar University Jaipur.
 I achieved the prize Star of the Month.
Work Experiences
IKYA Human Capital Solution Pvt. Ltd August 2015 to Till Date
B1/l 1, 1st
Floor
Mohan Co-Operative Industrial Estate,
New Delhi- 110044
Designation: - Sr. Executive: IT
Client: - Quickdel Logistics Pvt. Ltd.
Esskay House, Plot No 31,
Sector - 18, Gurgaon – 122015
Responsibilities:-
 Supervise and supporting technical team members for smooth day to day IT operation.
 Managing Microsoft outlook Problems Like configuration of Mail ID, troubleshooting for OST &
PST, Calendar sharing, Installing of O/S & Software on all servers, Desktops & laptops.
 IT Inventory & Assets Management through Google Doc, Microsoft Office and third party
software, well knowledge of excel formulas.
 Installation all types of OS like Windows, Linux and configuration of Window OS.
 Knowledge of OSI reference Model and TCP/IP model.
 Solve problem threw Remote Access.
 Take Gmail backup through others ID
 Experience on Laptop, Desktop, Printers and other peripheral devices (Hardware & software).
 Played a key role in the between the company and client and maintain their relationship.
 Knowledge of IP addressing and subnetting
 Maintain and implementation of IT policies and as per the organization SOP’s.
 Knowledge of Routers & Switches.

2.  Basic knowledge of Fortigate & Cyber roam firewall.
 Experience on Laptop, Desktop, Printers and other peripheral devices (Hardware & software).
 Designing networking infrastructure for newly constructed buildings concern to OFCs (Optical
Fiber Cables) and Ethernet networking expansion.
 Maintaining, allowing and restricting access to the users for accessing file server.
 Server Installation, Configuration and maintenance. Installation and configuration of Domain,
DHCP, Active Directory Services (User creation, Deletion & give required permission).
 Configuration of Switch and Access point.
 Coordinating with backend team for procurement of new IT Hardware requirement.
 Allowing and restricting internet access for user through firewall and proxy servers.
 Checking daily backups, all system interfaces, Server hardware and logs.
 Preparing of daily server checklist.
 Performing ongoing health checkup for servers, switches, firewall & Routers.
 Assign IT Staff daily jobs and check lists, train them on all needed theoretical and practical
procedures, trouble shooting and support with in corporate standards.
 Documenting, archiving all correspondence and troubleshooting, follow up suppliers’ visits and
maintenance.
 Restricting access for mass storage for user system for securing companies data.
 Maintaining of CCTV NVR and DVR (CP PLUS & Dahua).
 Adobe Acrobat and other common desktop applications like WinZip etc.
 Vendor management for all IT related equipment’s.
 Implements of Rack panel and Patch panel.
 Allow data card and USB access for the user.
 Configuring and troubleshooting apple iPhones and iPods and Samsung Phones & smart phones.
Value Wings Enterprises Pvt. Ltd July 2014 to July 2015
Level 11, Canberra Tower #24, UB City,
P Vittal Mallya Road, Bengaluru -560001
Designation: - System Administrator (L1)
Client: - Myntra Design Pvt. Ltd
ABW Tower, Iffco Chowk.
B Sec-25 Gurgaon Haryana.
Responsibilities:-
 Coordination with ISP if link gets down.
 Creation and Maintenance of mail ID’s for user.
 Handling & troubleshooting for Wi-Fi System, Network Printer & Plotter.

3.  Providing support regarding user ID through Active Directory.
 Managing Microsoft outlook Problems Like configuration of Mail ID, troubleshooting for OST &
PST, Calendar sharing, Installing of O/S & Software on all servers, Desktops & laptops.
 Troubleshooting of any LAN/WAN related issues.
 Day to day operations management of the installed hardware and software system.
 Basic Configuration and Details of WLAN Diagram.
 Test the IT networking systems, monitor the performance of network servers and maintain
computer systems of the organization.
 Supervise and perform the installation of new IT equipment, system software and desktop
computer.
 Allow data card and USB access for the user.
 Configuring and troubleshooting apple iPhones and iPods and Samsung Phones & smart phones.
 Handling and troubleshooting Video Conference System.
 Policy creation and deletion in firewall system.
 Installation, configuration, monitoring and troubleshooting of CCTV camera.
 Collecting reports from different location for preparation of weakly & monthly report.
 Coordinating with different vendors for it related issues and requirements.
 Giving training to junior technicians.
Holisol India Pvt. Ltd March 2012 to June 2014
A1, Cariappa Marg, Sainik Farms, Gate No. 2
New Delhi -110062, India
Designation: - Helpdesk Support (Engineer).
Client: - Jade eservices Pvt. LTD.
S Plot 82 A, Sector -18,
Gurgaon - 122016, Haryana.
Responsibilities:-
 Troubleshooting on desktop laptop related issues.
 Attending users IT related problems & Configuring and troubleshooting of MS Outlook.
 Provide remote support to the user who is in remote location.
 Installation of software and hardware.
 Configuring laptop, desktop, printer and Provide support regarding user ID related issues.
 Testing and fixing faulty equipment.
 Maintain Service Level Guidelines on Help Desk procedures.
 Coordinates interactions across all locations.
 Resolved application queries and incidents.
 Maintained support for existing hardware.
 Preparation of reports for desktop and laptop checklist.
 Run regular checks, tests, and tracking procedures to prevent or identify problems.
 Network devices IMAC and Basic Configuration.
 Replacing defective parts.
 Ongoing Health Check as per defined procedure.
 Day to day operations management of the installed hardware and software system.
 Monitoring Link UP/DOWN.
 Configure HP switch.
 Monitoring Bandwidth Utilization.
 Assign IP Address to servers & Clients according to customer requirement.
 Managing and supporting laptop backup software, including assisting users with data
restoration and identifying users who are not regularly backing up data and helping them to
ensure regular and complete backups.

4.  Maintaining an excellent customer satisfaction rating in the ticketing system.
 All types of Cabling Cat 5, Cat 6 and Fiber Optic.
 Punching all types of connector RJ11, RJ45, I/O.
 Managed LAN, WAN network infrastructure and configured the network devices like, Switch &
wireless devices like, Motorola Access Point, Rademax, D-Link, Netgear.
 Managed and configured various peripherals: wire & wireless scanner as like (Honeywell,
Motorola, Data logic, HHT, TSC etc.).
 Managed & Configured Local & Network printer like- Canon, HP, Brother.
 Managed & Configured Barcode printers like- Zebra, Citizen, Argox & TSC.
 Configured all type of rolls & zones in Server 2003 & 2008.
 I can setup of Rack Panel & Patch Panel.
 I can do install all type of operating system (Microsoft, Linux) but I do operate only window 7 &
window 10 in office.
 Installation, troubleshooting & solving the problem like- backup of MS-Outlook and
Thunderbird.
EDUCATIONAL QUALIFICATION
Academic Qualifications:-
 Matriculation From HBSE - Completed On 2006
 Intermediate From HBSE. – Completed On 2009
 Graduate In B.Com From CMJ University – Completed On 2012.
 Pursuing MBA IT from Suresh Gyan Vihar University Jaipur.
Technical Credentials:
 Diploma in HCE (HCL Certified Engineer) from HCL CDC Gurgaon.
 A+, N+, MCITP, CCNA, REDHAT, Server 2008, Security, Window XP, and Window 7.
 Pursuing server 2012 from Gurgaon.
PERSONAL DETAILS
FATHER’S NAME : Shri Suresh Kumar.
MOTHER’S NAME : Smt. Daya Devi.
DATE OF BIRTH : 1st–Nov-1990.
HOBBIES : Innovating and Learning New things,
T Traveling & Listening Music.
STRONG POINT : Quick learner, working in any environment.
LANGUAGES : English, Hindi, Sanskrit.
SEX : Male

5. MARITAL STATUS : Single
RELIGION : Hindu
DATE: SIGNATURE
PLACE: (Mr. Parveen Kumar Sharma)
I hereby declare that all the information herein is correct in my best knowledge and belief.
Place: - ……………. ………………………….

6. MARITAL STATUS : Single
RELIGION : Hindu
DATE: SIGNATURE
PLACE: (Mr. Parveen Kumar Sharma)
I hereby declare that all the information herein is correct in my best knowledge and belief.
Place: - ……………. ………………………….