Prashant Pawar has over 5 years of experience in providing remote IT support. He has worked for Hewlett Packard, Wipro Technologies, and Commercial Tax department. His responsibilities have included remote troubleshooting, software installation, network configuration, and handling user issues. Prashant holds a Bachelor's degree in Computer Applications and certifications in networking, hardware, and operating systems. He is interested in networking and system administration.

1. Curriculum vitae
Prashant N Pawar
Mob: 8880807313
Email:prashantpawar103@yahoo.in /Prashanth.pawar@outlook.com
Professional Career Perceptions
Interested to work in a challenging environment where I can gain knowledge to develop my
career and also to possess as a good team member.
WORK EXPERIENCE
Client: Hewlett Packard enterprise, Parent company: Orient technology.
Roles & responsibility: Remote L1 & L2 – Support, client :Welspun.
 Provides remote end-user helpdesk support to clients • Performs remote troubleshooting
and resolution to address various network related issues on client networks.
 Troubleshooting SAP Load balancing errors.
 User account administration, i.e., account creation and management and password resets
on Active Directory • Use diagnostic tools to troubleshoot
 Escalate issues and involve experts wherever required in order to resolve issues as Quickly
as possible
 Handling user queries through phone mail MS Lync
 Duration: From October 15th 2015 till date
Client: Wipro Technologies, Parent company: Tecpool Solutions.
Roles & responsibility: Remote L1 & L2 – Support, IMG Project.
 Providing remote support for Win 7, 8 and 8.1, and troubleshooting the same.
 Installing all Application Software and troubleshooting.
 Resolving Network issues (LAN/ Wi-Fi).
 Resolving corporate Domain issues. Antivirus – Symantec & MacAfee
 Direct Access Configuration and troubleshooting.
 Software installation through Webshare and through MSDN library.
 Worked on Active directory, adding ADID’s to OU, enabling & disabling of ADID.
 Configuring and troubleshooting email client MS Office 365.
 Installing and troubleshooting VPN clients, support RSA.
 Configuring and troubleshooting mails on phones like Android, BB & IPhone
 Duration: From October 20th 2014 to till October 15th 2015.

2. Client: Commercial Tax department Parent company: RMS technologies Pvt.Ltd.
Roles and responsibility: L1 support
 Providing L1 line support for internal users.
 Escalating to next level.
 Establishing LAN/WAN connectivity.
 Support for AD account like password reset and account lockout issues.
Duration: 2 years.
Educational Qualification.
Completed Bachelor’s Degree in Computer Applications in from Karnataka University,
Dharwad with 54% aggregate.
Areaof Interest
Networking and System Administration.
Technical Certification
 CCNA certificate from NETSYS TECHNOLOGIES Institute, Belgaum.
 Hardware and Networking certification (a+
, N+
, MCITP, Linux) from NETSYS
TECHNOLOGIES Institute, Belgaum.
Technical Skills
 Basic networking IP address, Subnetting.
 Configuring and troubleshooting of Laptop/Desktop.
 Configuring & Troubleshooting of OS (win xp, 7, 8 & 8.1)
 Installing and troubleshooting VPN clients
 Installing Antivirus and updating patches – Symantec & MacAfee
 Disaster Recovery
 Configuring and troubleshooting Microsoft Outlook

3. PERSONAL PROFILE:
Date of Birth : 15-09-1991
Fathers Name : Narayan
Sex : Male
Nationality : Indian
Languages known : English, Hindi and Kannada
Hobbies : Cricket, Music.
Residence address : Mangai nagar 1st cross vadagoav,
Dist.: Belgaum. Karnataka-590005.
Declaration
I declare that the above-mentioned facts are true to the best of my knowledge and I am
in possession of documents in proof of it.
Yours sincerely,
(Prashant Pawar)