Roshan Shah is seeking a position that allows him to develop his technical and personal skills in information technology. He has over 4 years of experience in customer support roles, where he has troubleshot issues for over 900 users. His skills include networking, server administration, desktop support, and software installation. He is proficient in Windows, Linux, Microsoft Office, and networking fundamentals like DHCP, DNS, firewalls and load balancing. He has a Master's degree in IT and additional qualifications in computer applications.

1. RESUME
ROSHAN SHAH
P/28 Girdhar Park Society,
Opp: Darshnam Duplex,
B/h: Petrofill Bus Stand,
Baroda
PIN. 390010
Mob: +918866401081
Email Id: shahroshan14333@gmail.com
OBJECTIVE
To work for a progressive organization with a continuously challenging environment that
provides me the opportunities to further develop my technical and personal skills in the
field of Information Technology.
EXPERIENCE
Current Organization: “Allied Digital Ltd.”, at Torrent Pharmaceuticals Ltd.
Ahmadabad
Duration : 01 Feb 2014 till Date
Designation : Customer Support Engineer.
• Done duty as front line support technician for more than 900 end users.
• Perform responsibilities of achieving customer satisfaction by solving issues
within given time frame.
• Expertise in installation of network according to business requirement.
• Password Cracking Tool Hiren Boot 12.1 and Manually, Data Recovery.
• Excellent experience in Network Planning, Implementing, Troubleshooting and
Testing of networking system
• Handling File Server and Print Server assigning Permission to Particular User
created In Active Directory.
• Creating User in Active Directory and managing them.
• Provides Network technical support to end-users
• Ensure Internet, Network and Printer connectivity.
• Messaging Experience: Expertise in Lotus Notes and Outlook
Troubleshooting.
• Remote troubleshooting through “Dame Ware Mini Remote Control”, Intel
Admin”, “Ammy Admin” and “Team Viewer”
• Experience in installing “Windows Xp Mode” In windows 7.
• Responsible for delivering support through telephone, desk-side visits and
email.
• Manage/ troubleshooting knowledge on LAN, WAN.

2. • Remote troubleshooting.
• Expertise in Installing all Operating System & Application Windows
98/2000/XP,Ubantu,Windows 2003/2008 Server and various software.
• Comprehensive knowledge of Microsoft Office Applications, Internet
Explorer, Mozilla Firefox, Adobe Acrobat, Internet Explorer and other software
applications.
• DNS and DHCP Configuration.
• Knowledge of Active Directory Domain Service
• Symantec, routine server backup work through tape.
• Administrative and Monitoring of CCTV camera.
Previous Organization: “Allied Digital Ltd.”, at Deepak Nitrite Ltd. Baroda
Duration : 08 Nov 2012 to 01 Feb. 2014
Designation : Customer Support Engineer.
CORE SKILL
Server Activity
Taking Daily backup of NT 4.0 Based Lotus Notes R-5 mail Server Space Maintenance
& Administration, User creation, Permission, Lotus Note Client Installation and Register
New User giving training to them and troubleshooting in Lotus Notes
IBM WINS 2000 Server Administration. User creation, Permission giving, File shearing,
Space Maintain., Backup Taking, Download the patches and Virus fixes for Win2000
and XP
Desktop & Laptop User Support
• Support to PC Users in Hardware, Networking, MS Office, Windows, and PC
Base System i.e. FD System, Time Keeping etc.
• On Line- Telephonic Support to ASO and Remote users who are connect to
Severs threw VPN,
• User Support in Legacy -ONLINE System i.e. Marketing, Finance, Materials,
ISO, Maintenance PF, Society etc.
• Support to Core Team to Implementing ERP for user Training.
• VPN Connectivity given to Lap top User and give training how to connect to
servers i.e. ERP server and Lotus Notes server from remote place / home.
• Create MIS report of various ON-LINE system using Oracle7.3.4 Tools like SQL
Plus, SQL Report writer 1.1
Administration and Co- ordination
• Co-ordinate with user and ERP core team for LAN / WAN connectivity and
ERP setting Change line and Load Balance
• Procurement and controlling of Computer / parts/ Equipment & Stationary

3. • Maintain the record of AMC of every PC & other Equipment & deal with the
party
• Co –ordinate with service provider of WAN for bandwidth utilization and
stability of connectivity
• Co- ordinate with Senior management for Video conference with other division
• Call Coordination with AMC Engineer and attend HW/ SW Call if necessary
NET WORKING AND COMMUNICATION ACTIVITY :
• Installation & Maintain of HUB Switch Router at Various Division of DNL for
LAN Connectivity.
• WAN Connectivity, Firewall installation, load balancing, rule & policy create
and implement, Internet access policy create and applied, bandwidth monitoring.
• Assist the Chief Manager I T Services of above equipment and also in layout of
plan for above equipment installation.
• Using above connectivity to establish Video Conference between Units
Nandesari, Hyderabad, Taloja, Roha.
• Well conversant with VPN Connectivity & troubleshooting to Laptop / Remote
Desktop users
• Well conversant with Lotus Notes 8.5 And Sprint e-mail for DATA file transfer
and MIS reports.
Previous Organization: “Maxstar Pvt Ltd”, at Modasa
Duration : 01 January 2012 to 08 Nov 2012
Designation : Customer Support Engineer.
CORE SKILL
• Done duty as front line support technician for 20 end users.
• Perform responsibilities of achieving customer satisfaction by solving issues
within given time frame.
• Expertise in installation of network according to business requirement.
• Password Cracking Tool Hiren and Manually, Data Recovery.
• Excellent experience in Network Planning, Implementing, Troubleshooting and
Testing of networking system
• Messaging Experience: Expertise in Lotus Notes and Outlook
Troubleshooting.
• Experience in installing “Windows Xp Mode” In windows 7.
• Responsible for delivering support through telephone, desk-side visits and
email.
• Manage/ troubleshooting knowledge on LAN, WAN.
• MS-Outlook, Outlook Express and exchange account configuration
• Remote troubleshooting.
• Expertise in Installing all Operating System & Application Windows
98/2000/XP,Ubantu,Windows 2003/2008 Server and various software.

4. • Comprehensive knowledge of Microsoft Office Applications, Internet
Explorer, Mozilla Firefox, Adobe Acrobat, Internet Explorer and other software
applications.
• DNS and DHCP Configuration.
EDUCATIONAL QUALIFICATION
• MSC-IT from Sikkim Manipal University in 2012 with first class 64.52 %.
• PGDCA from Arvalli BCA & PGDCA College idar in 2011 with distinction 76.97 %.
• B.Com From H.S.Shah College of commerce in 2010 second class 58.22 %.
• H.S.C. From Shri C.G.Butala Sarvoday High School Modasa in 2007 with first class
64.23 %.
SOFTWARE PROFICIENCY
Operating Systems : DOS, Windows XP ,Windows 7
Language(s) : C, C++, VB 6.0.
Database Technology : MS Access, SQL , ERP
Hardware : Assembling Of PC, Installation etc.
Networking : Installation of network, basic configuration of Router,
Switches etc.
PERSONAL DETAILS
• Name : Roshan D Shah
• Citizenship : Indian
• Date of Birth : 14th
March 1990.
• Languages known : English, Hindi and Gujarati
• Permanent Address : Near Parabadi, Opp; Jain Derasar. Modasa.

5. • Strengths : Hard worker, Quick Learner
• Hobbies : Working on PC, Listening Music and photography.
DECLARATION
I hereby declare that the above-mentioned information is true to the best of my knowledge.
Place: Ahmedabad
Date: Roshan Shah

6. • Strengths : Hard worker, Quick Learner
• Hobbies : Working on PC, Listening Music and photography.
DECLARATION
I hereby declare that the above-mentioned information is true to the best of my knowledge.
Place: Ahmedabad
Date: Roshan Shah