This document is a resume for Miguel Rangel. It summarizes his professional experience as a network technician with a focus on Cisco networking. He has an AAS in Networking Specialization and is CCNA certified. Currently he works as a part-time PC technician at Lone Star College, where his duties include installing, configuring, troubleshooting, and maintaining computer hardware and software. He is bilingual in English and Spanish and seeks a position as a network engineer or administrator.

1. MIGUEL RANGEL
Phone: 281-746-5185
E-mail: miguelrangelarguelles@gmail.com
Professional
Profile
Dedicated, detail oriented Network Technician with a CISCO Network
Specialization AAS and CCNA certified. Motivated to excel in the field of
Networking through hard work, skills, and research. Seeking a position as a
network engineer or network administrator. Solid experience and training in the
IT industry troubleshooting computer hardware and software issues. Strong
problem-solving abilities and experience interfacing with clients and customer
service.
Skills  Proficiency in CISCO Networking, Troubleshooting Hardware and Software.
 Skilled in Routing/Switching protocols and configurations (CCNA)
 VoIP, CME, and CUCM V.7 Studies and training.
 Knowledge of CISCO Network Security, and ASA 5500 training.
 LAN/WAN set up and troubleshooting studies and training.
 Proficiency with Altiris Software.
 Experience with Service Now ticketing system
 Help desk and PC customer support
 Comp TIA A+ software and hardware studies and training.
 Proficiency in Word, Excel, Windows, Power Point, Outlook, Mac OS.
 Customer Service experience.
 Bilingual English-Spanish (both fluent in reading, writing, and speaking).
Education Lone Star College, Houston, TX
AAS Networking Specialization Cisco Track, graduated on Fall 2015,
G.P.A. 3.78
CCNA Voice 640-64. Verification #. 422694769585ALYF.
ICND1 100-101. Verification #. 422254170154IKXI.
AS in Science, graduated on Spring 2015. G.P.A 3.78.
2012-2015
2012-2015
2015-2018
2015-2018
2012-2015
Batalla de Carabobo High School, Barquisimeto, Venezuela 2005-2010
Professional
Experience
Part-time PC technician II at Lone Star College-Cyfair
 Installs, configures, tests, maintains, monitors, and troubleshoots Level II end
user workstation hardware, networked peripheral devices, and networking
hardware products.
 Installs, configures tests, maintains, monitors, and troubleshoots Level II
associated workstation software and networking software products.
 Receives and responds to incoming calls, pages, and/or e-mails regarding PC
and/or hardware problems.
 Maintains inventory of all monitors, keyboards, hard drives, modems,
printers, scanners and other peripheral equipment.
 Documents instances of hardware failure, repair, installation, and removal.
 Supports development and implementation of new computer projects and
new hardware installations.
Assistant to the manager of Materiales Punto Electrico, Barquisimeto,
Venezuela
 Handled administrative functions for the manager of the Hardware store.
 Responsible of computer support relating to hardware and software issues,
computer applications and peripherals.
 Provided outstanding customer service that promoted the growth of the
business.
 Maintained inventory over $40,000.
2015-present
2009-2010

2. Volunteer
Experience
 Houston Children’s Charities.
2011-2012
Honors, Awards
and Memberships
 Member of the National Society of Honors Student.
 Member of Phi Theta Kappa Group.
 Four times included in the President List of the Lone Star College.
2011-Present